Customer assistant job description

Customer Access Assistants are to provide best customer access service to UK HealthCare. Facilitates all caller requests and needs according to protocol and ensures exceptional outcome. Facilitates patient admission, referrals, transfers and appointments to UK HealthCare. Customer Access Assistants are expected to provide a high level of efficiency, accuracy and courtesy while initiating callers' requests. The selected candidate will be required to learn a working knowledge of the UK HealthCare system, some general medical terminology, procedures and information regarding hospital programs and services.
This is not a remote position.

The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority. In alignment with this priority, all new hires must provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. For areas that fall under the federal CMS mandate, start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.

Skills / Knowledge / Abilities

The ideal candidate will have knowledge of medical terminology; the ability and dedication to provide outstanding customer service; the ability to use multiple computer applications including an Internet-based phone system; and the ability to multitask and work as part of a team. Typing, attention to detail, and exceptional communication skills are all essential to this position.

Does this position have supervisory responsibilities? No Preferred Education/Experience

High School diploma and at least three full years of related employment experience.

Deadline to Apply 10/19/2022 University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

• Competitive salary package inclusive of base salary, incentive bonus structure and equity incentive plan; with a full benefits package (including 401k match, employer paid college debt redux, and more).
• An inclusive PartsSource community - work alongside other smart, passionate people
• Growing company investing in and committed to developing careers of our employees
• Hybrid work environment where you get the benefits of flexibility, socialization, and productivity

Interested?

We'd love to hear from you and explore the possibilities. Please apply online and upload your resume along with an optional cover letter detailing why you're an excellent candidate.

Diversity Statement

We are an Equal Opportunity Employer committed to building an inclusive and diverse environment where everyone's individuality is respected, and everyone has an identity. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

Legal authorization to work in the U.S. is required.

Proof of Covid vaccination is required for employment eligibility.

No Agency or Recruiter submissions will be accepted.

About Remi

Remi, a PartsSource Company, is a leading equipment maintenance management program (EMMP) provider for healthcare, higher education, government, and commercial market segments nationwide. Our programs reduce our clients' cost of maintaining a portfolio of equipment while delivering improved equipment performance, reduced equipment downtime, and enhanced customer satisfaction. We are vendor-neutral and recognize that our allegiance is to the customer. As a PartsSource Company, we have access to over 4 million products from 6,000 supplies, first of its kind access to over 5,000 service specialists, and over 90,000 total assets covered through maintenance and repair agreements.

Bain Capital's 2021 investment in PartsSource provides capital, expertise, and key partnerships further accelerating PartsSource's growth. Bain Capital, one of the world's leading private multi-asset investment firms with approximately $150 billion in assets under management, seeks to create lasting impact for their investors, teams, businesses, and the communities in which they live.

Job Posted by ApplicantPro

iDeals is a fast-growing product company recognized as the most highly rated and customer-centric in a secure business collaboration market. With more than 1,000,000 users from 175,000 companies all over the world (mostly in the US and Europe), we are on a mission to build the most robust Virtual Data Room (VDR) solution that ensures secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

As our customer base is growing and flash drive volume is getting bigger, we are establishing a new delivery hub in the United States and looking for a Support Assistant to manage operations there. As a part of our customer service, we record data for customers on flash drives and send it out worldwide by express delivery service from our offices in the United States.

As a Support Assistant, you would assist the Customer Support Team remotely with recording the flash drives and sending them with delivery services. The procedures are pretty simple, but we are looking for someone highly reliable since it is a stand-alone role (all your colleagues will be in remote access).

WHAT YOU WILL BE DOING:Timely insertion and ejection of flash drives for recording controlled remotely by the team Flash drive recording Preparing a parcel with flash drives and sending it by courier service (DHL, FedEx, TNT) Shipment control Stock replenishment of blank flash drives and stationery Full and immediate execution of instructions, prompt reaction to tasks received Prompt answering the team, staying in touch all the time In due course of time, accepting the duty of preparation of protection of flash drives against data copy Assistance in administrative tasks

WHAT YOU SHOULD HAVE:Eligible to be officially employed in the United StatesAdvanced MS Windows skills (minor software and hardware troubleshooting with remote support from IT Helpdesk) Readiness for performing routine tasks Flexibility with working hours on-demand of the team and readiness for paid overtime hours - even the readiness to work on a weekend in case of urgency Responsibility, duty performance, punctuality, sense of urgency, commitment to excellent tasks execution Can-do attitude, high responsiveness, and promptness in obeying High self-discipline, job autonomy, self-management Attention to detail, scrupulousness Proven forethought - is an advantage
WILL BE A PLUS:Previous administrative or courier/delivery experience will be a plus
WHAT WE OFFERiDeals Wellness Package: for medical insurance and health-related activities for you and family members (medical, dental, vision, and 401K) Mental Health Support PackagePaid vacation of 20 business days, additional sick days, days off, and paid national holidays Paid sabbatical leave Unlimited learning and development opportunities (technology, business, and language training) Professional and self-development books and subscription services compensation Sponsorship of participation in inspiration events, conferences, meetups Obtain the company's support if you decide to become a speaker or writer Reimbursement of participation in sports competitions International team-building activities $1000 budget for home-office setup High-end laptop and monitor based on your working needs$1000 budget for additional IT equipment Reimbursement of coworking space expenses Internal growth policies Regular performance and salary reviews Generous internal referral programi Deals Surprise Boxes from the People Experience
Since 2008, iDeals has won the trust of half a million business users. We have supported thousands of customers to run high-value and mission-critical projects, from the cross-border sales of multi-billion-dollar assets to the development of revolutionary biotech products. Commitment to excellence has made iDeals the choice of big names, as well as ambitious startups. The growth goes on: the team is getting stronger; our client base and revenues are increasing year on year.

OUR CULTURE

We are driven by the mission of creating exceptional experiences for employees and customers alike. Our unwavering values of commitment and excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further.

Our diversity and different perspectives are the foundation of our success. Our two values collaboration and trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates' diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems.

Last but not least, care value drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers' physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.

iDealers work in a remote-first model, meaning we collaborate remotely from anywhere - either home, cafe, co-working space, or one of our offices. And although we are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels surrounded by teammates and engaged with our common goals.

iDeals is an equal opportunity employer

iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.