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Customer assistant skills for your resume and career

Updated January 8, 2025
3 min read
Customer assistant example skills
Below we've compiled a list of the most critical customer assistant skills. We ranked the top skills for customer assistants based on the percentage of resumes they appeared on. For example, 24.7% of customer assistant resumes contained reservations as a skill. Continue reading to find out what skills a customer assistant needs to be successful in the workplace.

15 customer assistant skills for your resume and career

1. Reservations

Here's how customer assistants use reservations:
  • Monitored customer reservations, efficient in customer resolution, assisted teams with order allocation and expediting domestic and international shipments.
  • Trained in domestic and International reservations.

2. Customer Assistance

Customer assistance is any help rendered to a customer of a business when the customer needs it. It's a service rendered by brands, businesses, or corporate bodies to those who patronize them. Every customer is entitled to assistance from the company he/she is patronizing during the purchase or after purchase.

Here's how customer assistants use customer assistance:
  • Trained customer assistance representatives, sales staff and incoming customer assistance managers in basic, intermediate and advanced technical skills.
  • Promoted to executive office responsible for addressing customer concerns that had been escalated beyond the customer assistance center.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer assistants use customer service:
  • Utilized comprehensive product knowledge to assist and educate customers on available product options to meet or exceed customer service experience.
  • Provide outstanding customer service while receiving and processing customer withdrawals, financial transactions including deposits, and loan payments.

4. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how customer assistants use sales floor:
  • Assist with duties in other areas of the store, such as monitoring sales floor or bagging and carrying customer items.
  • Provided friendly, courteous, professional service on the sales floor, telephone and at the donor's home or business.

5. Customer Support

Here's how customer assistants use customer support:
  • Balanced the needs of multiple customers simultaneously in a fast-paced customer support environment.
  • Provided customer support services in areas of patient registration.

6. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how customer assistants use product knowledge:
  • Expanded knowledge of customer relation techniques * Acquired excellent work ethic and responsibility * Became familiar with product knowledge and their applications
  • Cross-trained team to ensure appropriate store-wide product knowledge and expertise to deliver an excellent customer experience and exceptional business results.

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7. Inbound Calls

Here's how customer assistants use inbound calls:
  • Counseled customers through inbound calls regarding their Verizon wireless services including individual plan customization.
  • Utilized various skip-tracing techniques to locate customers through outbound/inbound calls.

8. Customer Inquiries

Here's how customer assistants use customer inquiries:
  • Utilized window based computer applications, intranet based applications and ledger based billing systems to process customer inquiries.
  • Handle customer inquiries via the telephone providing accurate information regarding products, applications and processing orders accordingly.

9. Stock Shelves

To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.

Here's how customer assistants use stock shelves:
  • Operate cash register Stock shelves and coolers Perform opening and closing procedures Balance daily monetary allowances Public relations
  • Drive forklift- Stock shelves- Inventory- Maintenance

10. Service Issues

Here's how customer assistants use service issues:
  • Document customer interactions and product/service issues, enter descriptive information online in order to provide history and tracking of issue resolution.
  • Provided customized support for customers by responding to complex, chronic or sensitive customer service issues requiring special attention.

11. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how customer assistants use troubleshoot:
  • Provide best in class service Troubleshoot internet connection issues Setup/troubleshoot email issues Reset email password
  • Helped troubleshoot hardware and network problems; Assisted elementary students in performing experiments.

12. Credit Card Transactions

Here's how customer assistants use credit card transactions:
  • Cashier - verifying customer identity, performing cash/check/credit card transactions.
  • Process cash and credit card transactions; accountable for tracking and balancing daily revenue.

13. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer assistants use outbound calls:
  • Processed upwards of 150 daily inbound/outbound calls daily within a call-center environment, providing effective problem resolution and surpassing organizational expectations.
  • Worked in correspondence department sending emails and make outbound calls to customers regarding investigations based on accounts.

14. Customer Complaints

Here's how customer assistants use customer complaints:
  • Managed customer complaints and all customer satisfaction cases involving defective automobiles and product liability complaints for the Chevrolet Motor Division.
  • Promote new menu items to customers in effort to increase sales* Resolve customer complaints by effectively communicating

15. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how customer assistants use pos:
  • Job Duties: -Receive inventory shipments-Restock sales floor within an appropriate time frame-Retrieve carts from the parking lot-Maintain restrooms-Process transactions at POS
  • Persuaded 15 more companies to purchase our product, resulting in doubling the sales of POS machine.
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List of customer assistant skills to add to your resume

Customer assistant skills

The most important skills for a customer assistant resume and required skills for a customer assistant to have include:

  • Reservations
  • Customer Assistance
  • Customer Service
  • Sales Floor
  • Customer Support
  • Product Knowledge
  • Inbound Calls
  • Customer Inquiries
  • Stock Shelves
  • Service Issues
  • Troubleshoot
  • Credit Card Transactions
  • Outbound Calls
  • Customer Complaints
  • POS
  • Customer Issues
  • Cash Drawers
  • Windows
  • Payment Arrangements
  • Telephone Calls
  • Customer Orders
  • DSL
  • Groceries
  • Customer Accounts
  • Stock Room
  • Inventory Control
  • PowerPoint
  • Technical Issues
  • Quality Customer Service
  • Optical Price Scanners
  • AUG
  • Bank Deposits
  • Automatic Debits
  • Stock Merchandise
  • Cash Registers
  • Email Creation
  • Identify Prices
  • Process Merchandise Returns

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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