What does a customer assistant do?
A customer assistant is responsible for providing the best customer service, handling customer inquiries, managing complaints, and processing requests depending on the clients' needs. Customer assistants must have exceptional communication skills and the knowledge of the goods and services the company offers to accommodate customers on their concerns. A customer assistant should also have a good grasp on marketing processes to sell products, take orders, and develop sales pitches to potential customers to drive revenues, increase profitability, and maintain good customer feedback.
Customer assistant responsibilities
Here are examples of responsibilities from real customer assistant resumes:
- Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
- Take and punch orders into the POS system and provide customers with information on payments.
- Count money in POS before shift to ensure amounts are correct and there is adequate change.
- Provide and present research findings via conference calls, PowerPoint presentations, and round table meetings.
- Help customers troubleshoot internet connection problems, and dispatch technicians when necessary.
- Work directly with warehouse locations to troubleshoot specific issues in delivery execution.
- Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
- Audit, vault teller, balance ATM, teller work, referrals, assistant to the managerial staff.
- Distinguish legitimacy of counterfeit currency/checks, replenish branch's ATM's, monitor that proper currency transaction reports are upheld.
- Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Customer assistant skills and personality traits
We calculated that 25% of Customer Assistants are proficient in Reservations, Customer Assistance, and Customer Service. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Customer Assistants that have these skills listed on their resume here:
- Reservations, 25%
Monitored customer reservations, efficient in customer resolution, assisted teams with order allocation and expediting domestic and international shipments.
- Customer Assistance, 21%
Trained customer assistance representatives, sales staff and incoming customer assistance managers in basic, intermediate and advanced technical skills.
- Customer Service, 17%
Utilized comprehensive product knowledge to assist and educate customers on available product options to meet or exceed customer service experience.
- Sales Floor, 8%
Assist with duties in other areas of the store, such as monitoring sales floor or bagging and carrying customer items.
- Customer Support, 3%
Balanced the needs of multiple customers simultaneously in a fast-paced customer support environment.
- Product Knowledge, 3%
Expanded knowledge of customer relation techniques * Acquired excellent work ethic and responsibility * Became familiar with product knowledge and their applications
"reservations," "customer assistance," and "customer service" are among the most common skills that customer assistants use at work. You can find even more customer assistant responsibilities below, including:
Communication skills. To carry out their duties, the most important skill for a customer assistant to have is communication skills. Their role and responsibilities require that "customer service representatives must be able to provide clear information in writing, by phone, or in person." Customer assistants often use communication skills in their day-to-day job, as shown by this real resume: "provided assistance to long-distance telecommunications customers calling into customer support. "
Customer-service skills. customer assistants are also known for customer-service skills, which are critical to their duties. You can see how this skill relates to customer assistant responsibilities, because "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." A customer assistant resume example shows how customer-service skills is used in the workplace: "acted as an on the job instructor mentoring inexperienced customer support personnel in company security procedures and operations. "
Interpersonal skills. For certain customer assistant responsibilities to be completed, the job requires competence in "interpersonal skills." The day-to-day duties of a customer assistant rely on this skill, as "representatives should be able to create positive interactions with customers." For example, this snippet was taken directly from a resume about how this skill applies to what customer assistants do: "assessed customer needs based on interpersonal data-gathering, offering purchase recommendations based on product knowledge. "
Listening skills. Another common skill required for customer assistant responsibilities is "listening skills." This skill comes up in the duties of customer assistants all the time, as "representatives must listen carefully to ensure that they understand customers in order to assist them." An excerpt from a real customer assistant resume shows how this skill is central to what a customer assistant does: "communicated with customers via mail regarding payment arrangements. "
Patience. While "patience" is last on this skills list, don't underestimate its importance to customer assistant responsibilities. Much of what a customer assistant does relies on this skill, seeing as "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here is a resume example of how this skill is used in the everyday duties of customer assistants: "provide excellent customer service with empathy, patience, and understanding to enrollees. "
The three companies that hire the most customer assistants are:
- Enterprise Holdings153 customer assistants jobs
- Brilliant31 customer assistants jobs
- American Airlines29 customer assistants jobs
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Compare different customer assistants
Customer assistant vs. Sales associate and customer service
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
These skill sets are where the common ground ends though. The responsibilities of a customer assistant are more likely to require skills like "reservations," "customer assistance," "service issues," and "troubleshoot." On the other hand, a job as a sales associate and customer service requires skills like "plumbing," "sales associates," "phone calls," and "booking." As you can see, what employees do in each career varies considerably.
Sales associate and customer services really shine in the manufacturing industry with an average salary of $30,394. Comparatively, customer assistants tend to make the most money in the finance industry with an average salary of $32,468.On average, sales associate and customer services reach similar levels of education than customer assistants. Sales associate and customer services are 0.3% less likely to earn a Master's Degree and 0.0% less likely to graduate with a Doctoral Degree.Customer assistant vs. Office assistant and customer service
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Each career also uses different skills, according to real customer assistant resumes. While customer assistant responsibilities can utilize skills like "reservations," "customer assistance," "product knowledge," and "stock shelves," office assistant and customer services use skills like "data entry," "payroll," "schedule appointments," and "credit card payments."
Office assistant and customer services earn a higher average salary than customer assistants. But office assistant and customer services earn the highest pay in the telecommunication industry, with an average salary of $31,965. Additionally, customer assistants earn the highest salaries in the finance with average pay of $32,468 annually.Average education levels between the two professions vary. Office assistant and customer services tend to reach similar levels of education than customer assistants. In fact, they're 0.2% less likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.Customer assistant vs. Associate customer service representative
A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. With years of extensive expertise and knowledge, they are also responsible for leading and supervising a team of customer service representatives, all in the joint effort to secure customer satisfaction and reach sales targets.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a customer assistant is likely to be skilled in "reservations," "customer assistance," "service issues," and "windows," while a typical associate customer service representative is skilled in "patients," "customer satisfaction," "customer calls," and "customer care."
Associate customer service representatives earn the highest salary when working in the finance industry, where they receive an average salary of $37,473. Comparatively, customer assistants have the highest earning potential in the finance industry, with an average salary of $32,468.Most associate customer service representatives achieve a similar degree level compared to customer assistants. For example, they're 0.3% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Customer assistant vs. Senior customer service representative
Types of customer assistant
Updated January 8, 2025
