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Customer Assistant jobs in La Mesa, CA

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  • Customer Service Coordinator

    Ultimate Staffing 3.6company rating

    Customer Assistant job 4 miles from La Mesa

    Ultimate Staffing Services is actively seeking a dedicated and detail-oriented Customer Service Coordinator to join their client's team in San Diego. This role is integral to maintaining customer satisfaction and supporting the sales team by providing timely and effective service and information. Responsibilities Work with inbound and/or outbound phone calls, email, and other forms of communication to address the needs of customers. Develop and build customer relationships to maintain and further business opportunities. Support the sales team with service and information regarding customers and order status. Process and follow up on customer orders, working with Production, Purchasing, and Warehouse teams to provide the best possible information on meeting customer order requirements. Help facilitate, analyze, resolve, and troubleshoot customer issues related to orders. Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner. Provide solutions, recommendations, and product information with a sense of urgency, positivity, and empathy. Qualifications Good organizational skills with a strong attention to detail. A good understanding of the company organization with emphasis on SOPs related to customer service. Excellent proven interpersonal verbal/listening skills. Good knowledge in associated computer software (Word, Excel, SOS & QBO). Must be able to write a business email. The Customer Service Coordinator interacts with other departments, including accounting and warehouse. Required Work Hours Monday through Friday 6:00am-3:30pm Benefits Comprehensive benefits package offered to all employees. Additional Details Pay $21 per hour All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $21 hourly 9d ago
  • Van Builder - Custom Cabinetry Specialist

    Suna Solutions

    Customer Assistant job 8 miles from La Mesa

    San Diego, CA, 92126 Direct Hire Our client is a rapidly growing, San Diego-based company redefining life on the road through the design and construction of premium custom adventure vans. Each build is thoughtfully crafted with luxury finishes, off-grid systems, and bespoke cabinetry-offering the perfect blend of style, function, and freedom. These vans are designed to take their owners anywhere, from scenic coastlines to rugged backcountry adventures. We're seeking a skilled and detail-oriented Van Builder with a focus on custom cabinetry to join their elite build team. In this hands-on role, you'll design, build, and install high-quality cabinetry and interior woodwork-bringing each van's interior to life and creating a functional, beautiful living space tailored to each client's vision. Key Responsibilities: Collaborate with our elite build team, contributing your expertise to select, high-quality van conversions Design, construct, and install custom cabinetry, shelving, and storage solutions specifically crafted for luxury van interiors. Work closely with both the design team and clients to turn creative concepts into functional, high-quality finished builds. Utilize CNC machinery and CAD software to create precise cabinetry components (prior experience preferred). Read and interpret blueprints and technical drawings to ensure accurate dimensions and seamless integration. Select and apply premium materials and finishes that align with both visual appeal and practical performance. Maintain a clean, organized workshop while ensuring all tools and equipment are safely operational. Effectively manage timelines, demonstrating the ability to work independently and collaboratively within a team environment. Qualifications: Minimum 2 years' experience in carpentry, cabinetry, or custom woodworking (experience in vehicle conversion or similar environments is a plus). Proficiency with hand and power tools; prior exposure to CNC machines and CAD software is highly desirable. Exceptional attention to detail and problem-solving skills. Strong communication skills with a team-oriented mindset. Physically capable of lifting heavy materials and standing for extended periods. Must hold a valid driver's license. Location: San Diego, CA 92126 Schedule: Four 10-hour shifts, Monday through Thursday, with optional overtime and occasional weekend work as needed. Compensation range: $25-32/hour, DOE EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws. REQUESTING AN ACCOMODATION Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at ****************, send us an email or speak with your recruiter. PAY TRANSPARENCY POLICY STATEMENT Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington CA: $25-32/hour, DOE
    $25-32 hourly 24d ago
  • Customer Service Representative

    Lori Long-State Farm Insurance Agent

    Customer Assistant job 8 miles from La Mesa

    About the Company - Established State Farm Agent in Rancho Bernardo area looking for a licensed and experienced Customer Service Representative to provide outstanding service to our customers. This is an in-office position. About the Role - Must be professional, smart, friendly, self-motivated and be able to communicate effectively by phone, in person and in writing Qualifications - Must be Property and Casualty Licensed and Experienced Pay range and compensation package - Based on experience
    $31k-41k yearly est. 3d ago
  • Senior Client Service Representative - Commercial Property & Casualty

    CMR Risk & Insurance Services

    Customer Assistant job 8 miles from La Mesa

    The role at a glance: As a member of the P&C team, the Senior Client Service Representative is focused on delivering comprehensive support and solutions for assigned clients. This role supports the Account Managers by addressing client inquiries and resolving insurance issues of various complexity. As a Sr. CSR, you will develop expertise in insurance policies, coverage, and risk management, enabling you to protect and advocate for clients effectively. Additionally, this role offers opportunities to mentor junior staff, build strong client relationships, and aid with policy management and retention for complex accounts to ensure smooth team operations. What you can expect to do: Handle medium to complex policy changes, including processing premium-bearing endorsements, delivery, and follow-ups. Issue and manage COIs for assigned clients and review junior staff COIs for accuracy. Run and review accounts receivable reports for assigned clients. Manage client billing inquiries, including direct and agency billing, and handle check requests and complex journal entries. Correct AMS360 billing errors and ensure accurate and timely updates in AMS360. Coordinate policy reviews, renewals, and processing, including auto-renewal policies and updates in systems. Prepare and submit bind requests to carriers, manage binder extensions, and track submissions. Conduct marketing activities from start to finish for small accounts, including requesting updated exposures, preparing marketing summary sheets, and running exposure check-ins. Create proposals, handle online rating, and calculate rates for various coverages, including Workers' Compensation. Leverage insurance knowledge and communication skills to answer client inquiries regarding their insurance policies and resolve issues by coordinating with carriers. Guide and mentor junior staff and new hires on team, helping them acclimate to their roles. Assist other team members in balancing workloads when needed and providing backup for other team members during their absence. What Success Looks Like: By 90 days, you are comfortable with our platforms, taking initiative, and asking questions. You consistently meet KPIs, such as issuing 90% of COIs for review within 6-24 working hours, completing 90% of pre-marketing tasks by their due date, and ensuring 100% of binders are extended before expiration. By 12 months, you'll manage monoline renewals and billing processes independently, run and take proactive actions on reports, and maintain 100% accuracy in AMS360. You communicate proactively about any challenges in meeting deadlines, fostering accountability and transparency. Provide effective support and backup to other team members when needed, ensuring minimal disruption to team operations. Able to think deeper about the work you are doing and provide recommendations on the next steps and mentor junior staff as you grow in your role. Please reference the “What Does Success Look Like - Sr. CSR” document for a full list. What sets you apart: Bachelor's degree with 3-5 years of experience in a Commercial Lines service role or a high school diploma/GED with 5+ years in a Commercial Lines service role. Current Property and Casualty License. AINS designation a plus. Familiarity with Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams). Familiarity with AMS360 or similar Agency Management System. Experience with Asana and Worldox is a plus. Skills: Excellent verbal and written communication skills with a customer-focused approach. Strong accuracy in handling documents, data entry, and following procedures. Ability to prioritize tasks effectively and manage multiple responsibilities simultaneously Ability to solve problems and think independently. Flexible in adjusting to changes within the industry and workplace processes. Consistent punctuality and dependability in completing assigned duties. Positive and approachable personality that fosters good working relationships with peers, clients, and carriers. Commercial insurance knowledge and experience managing client relationships. Compensation: $70,000 - $90,000 annually Work Environment: This position operates in a typical office environment. The office areas includes cubicles and open workspaces. The noise level is generally low to moderate. Employees are expected to work on computers and communicate in person or via phone and email. Physical Demands: While performing the duties of this job, the employee may be regularly required to sit, stand, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by the job include close vision (working on a computer) and the ability to adjust focus. This role is also required to lift, push, pull, and carry items up to 40 pounds occasionally. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
    $70k-90k yearly 2d ago
  • Telephone Psychic Readers

    Psychic Link 4.0company rating

    Customer Assistant job 8 miles from La Mesa

    Independent contractor position available for skilled psychic readers working for an upscale psychic network. No hold times, yearly increases, and opportunity for growth. All applicants will be tested. Serious inquiries only. Render services from home by phone.
    $31k-58k yearly est. 34d ago
  • Member Services Specialist -Rancho Bernardo Branch

    Mypoint Credit Union

    Customer Assistant job 8 miles from La Mesa

    Job Description Member Services Specialist MyPoint Credit Union is a member-owned financial institution that first opened its doors in 1948 to serve the community. MyPoint has now proven itself to be the financial services leader within the community and the region. Come join our family! MyPoint is seeking Member Service Specialists (MSS) for National City and Rancho Bernardo branches. The position will assist members in all areas of credit union services, including meeting members’ immediate needs and determining solutions for members’ unmet or future financial needs. The ideal candidate must have a minimum of one (1) year of experience in public-facing financial services, retail, or hospitality industries and proven ability to interact and consult with the public and deliver need-specific solutions. Additional skills include an understanding of consumer and business banking, mobile applications and technology, and cash management products and services. Excellent benefits and work environment. Salary Range: $19.34 - $24.13 MyPoint Credit Union is an equal opportunity employer. M/F/D/V
    $19.3-24.1 hourly 29d ago
  • Guest Service Associate (GSA)

    Rubio's Restaurant Group LLC 4.1company rating

    Customer Assistant job 8 miles from La Mesa

    Job DescriptionDescription: Job Summary: As a Guest Service Associate, you’ll interact with guests and support daily restaurant operations by taking orders, serving food, maintaining cleanliness, and restocking supplies to ensure a welcoming and efficient environment. Key Responsibilities: Greet guests with a friendly attitude and assist with food orders Maintain knowledge of the menu and answer guest questions Keep the dining area, patio, and restrooms clean and well-stocked Follow proper food safety, hygiene, and cash handling procedures Assist with restocking and cleaning tasks as needed Support new team member training and follow company policies Qualifications: Restaurant or retail experience preferred Strong communication and basic math skills Must be able to lift up to 30 lbs and stand for extended periods Flexible availability, including nights, weekends, and holidays Reliable transportation required Work Environment: Fast-paced restaurant setting with indoor and outdoor duties. Exposure to kitchen equipment, cleaning supplies, and varying temperatures. Must be able to work closely with a team and handle multiple tasks efficiently. Requirements:
    $29k-39k yearly est. 13d ago
  • Customer Assistance Representative Full Time

    American Airlines 4.5company rating

    Customer Assistant job 8 miles from La Mesa

    American Airlines is seeking Full Time Customer Assistance Representative at the San Diego International Airport . The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to *********************** and submit a transfer request. This job will continue to be posted until at least 07-13-25. If interested please apply prior to this date. Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $17.25 per hour. What you'll do These are the essential functions of the job This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations. Greeting customers when they enter the airport or arrive in the ticket area Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts) Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces) Troubleshooting kiosk technology issues to identify the source of issues or errors Communicating with IT about kiosk technology issues that require additional servicing Verifying that customers' carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity) Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk) Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight) Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time) Accepting and activating customers' self-tagged baggage at the activation station Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location) Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies) Refer customers to customer service agents when appropriate Performing clearance and verification of documents at kiosks Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area Assisting unaccompanied minors with boarding, deplaning, or other transportation Providing customers with gate information and directions Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports) Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA) Adhere to company policies, procedures, and performance standards Wear uniforms as required by company policy Provide quality customer service in a professional manner in accordance with American's guidelines Use multiple internal resources/systems, including during customer interactions * Reasonable accommodations may be made for qualifying individuals with disabilities. All you'll need for success Minimum Qualifications- Education & Prior Job Experience High School diploma or GED or international equivalent Must be 18 years of age or older Read, write, fluently speak and understand the English language. Bilingual language skills may be required in some locations Applicable valid driver's license as required by local authorities Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable Must be authorized to work in the U.S. Preferred Qualifications- Education & Prior Job Experience Working knowledge of Sabre or any other Passenger Service System Previous face to face Customer Service experience Working in a fast pace environment What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. *Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
    $17.3 hourly 8d ago
  • Retention & Expansion (Cross-sell) (Manager)

    Grant Thornton 4.6company rating

    Customer Assistant job 8 miles from La Mesa

    Grant Thornton is seeking a Go-to-Market Experience Manager - Retention & Expansion to join the team. Approved office locations can be found below. As the Go-to-Market Experience Manager - Retention & Expansion in our GTM Experience & Platforms team, you will get the opportunity to design and optimize post-sale client experiences during the retention & expansion phase of our client journey. You will be responsible for designing end-to-end client-centric experiences that are intuitive, thoughtful, pragmatic, and follow UI/UX design best practices. You'll design these experiences using the direct perspectives of external clients and internal clients (including firm leadership, staff, etc.). You'll collaborate with cross-functional teams to translate designs into technical requirements to implement and deliver the experience. From day one, you'll be empowered by our collaborative culture and platforms to create meaningful experiences that resonate with clients and deliver measurable business outcomes. Your Day-to-Day May Include: + Leading the design of end-to-end client experiences for the retention & expansion stage (post-sales) of the client journey + Analyzing customer insights (from external and internal clients) and behavioral data to identify pain points and opportunities for experience optimization + Creating user flows, journey maps, and experience specifications that guide implementation across platforms + Soliciting feedback and updating design iterations + Translating complex business requirements into intuitive, brand-aligned client experience solutions and technical requirements + Partnering with Platform teams, Analytics, or others to translate experience designs into technical requirements for web, CRM, marketing automation, third-party platforms, etc. + Collaborating with Experience counterparts to ensure seamless transitions and integration across the full client lifecycle + Communicating experience to business stakeholders through intuitive presentations and consumable deliverables + Staying current on industry best practices and emerging trends in B2B client experience design + Other duties as assigned You Have the Following Technical Skills and Qualifications: + Bachelor's degree in Marketing, Business, CX Design, or related field; MBA or Master's degree preferred + 4+ years of experience in client/customer experience design, digital marketing, or strategy consulting; preferably within a B2B professional services setting + Demonstrated expertise in journey mapping, service design, and user experience methodologies + Strong understanding of marketing technology platforms including CRM, marketing automation, and content management systems + Experience with data analysis and using insights to drive experience improvements + Excellent communication skills with the ability to translate complex concepts for diverse audiences + Exceptional project management capabilities and attention to detail + Strong leadership skills with experience managing small teams and influencing cross-functional partners + Strategic thinking with the ability to align experience designs to business objectives + Can travel as needed The base salary range for this position in the firm's Chicago, IL, Downers Grove, IL, Denver, CO and Baltimore, MD offices only is between $104,000 and $156,000 per year. The base salary range for this position in the firm's Washington, DC, Bellevue, WA, Los Angeles, CA, Newport Beach, CA San Diego, CA, and New York, NY offices only is between $112,300 and $168,500 per year. The base salary range for this position in the firm's San Francisco, CA and San Jose, CA offices only is between $119,600 and $179,400 per year. About Us At Grant Thornton, we believe in making business more personal and building trust into every result - for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It's what makes us different, and we think being different makes us better. In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services. In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture. Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets. About the Team The team you're about to join is ready to help you thrive. Here's how: - Whether it's your work location, weekly schedule, or flex time off, we empower you with the options to work in the way that best serves your clients and your life. Consistent with the firm's hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site. - Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household. - We understand that your needs, responsibilities and experiences are different - and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at ****************** - When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we're taking action for diversity, equity & inclusion at ****************** Here's what you can expect next: If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at ******************. Benefits: We understand that your needs, responsibilities and experiences are different, and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: ********************************************************** + Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period. + Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Seasonal employees may also be eligible to participate in the firm's 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave. Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation. Additional Details: It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact ************. For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
    $119.6k-179.4k yearly 60d+ ago
  • Audi Technologist and Customer Retention Specialist

    Hoehn Motors 2.9company rating

    Customer Assistant job 34 miles from La Mesa

    Handles previous and current Sales and Service clients whose key role is Retaining both Service and Sales clients. You will work to secure Used Car Inventory using our Lease Maturity Tools and appointment setting tools for our Sales Department by collaborating with the Sales Managers, Service Manager, Service Advisors, and Audi Brand Specialist. You'll be able to work with both Sales and Service Departments and convert Service Opportunities into New and Used Car retail Sales. Essential Duties: Assists and greets customer on both the Service Drive and Sales Department with the intention of retaining the client and or purchasing their current vehicle. Assists the Service and Sales department in a supportive role with current, previous, and new clients with trouble shooting or vehicle questions. Working monthly lease maturity portfolio. Making appointments for lease end customers to come in and review lease end options with the sales manager. Demonstrate the ability to communicate through a wide array of digital tools and platforms. With competency in Microsoft programs like (Excel, Outlook, Word, etc.) and keen to learn new technologies. Highly disciplined approach and works efficiently to meet the needs of guests, sometimes dealing with multiple guests simultaneously. Keeps updated and is capable of absorbing and retaining information regarding vehicles, the technology within and value added products. Demonstrates vast knowledge of the Audi product lineup, helps sales/service staff with understanding new technologies/updates. Attends sales meetings. Maintains professional appearance and workspace. Sells and delivers professional service when needed in the sales department Processes sales paperwork in accordance with dealership policies Keeps up-to-date on new Audi products and services within the industry. Will be responsible for clean and tidy showroom and vehicle display. Approaches and greets overflow sales prospects in a timely manner. Exhibits a high level of commitment to customer satisfaction. We don't believe in high pressure sales. We simply help our customers find the vehicle that meets their needs, while giving them a great experience. We price our vehicles based on extensive research to be highly competitive and our management staff will coach you to success! Audi Carlsbad has introduced an all-new compensation package that pays you in several different ways. · Guaranteed hourly wage · Volume / Unit bonuses · Flex scheduling featuring 2 full days off every week plus an early and a late day · You will receive a wide range of benefits including FULL medical, dental, and vision insurance · Discounts and an associate pricing program on vehicles, parts and service · Support for continuing education and personnel development are included
    $35k-44k yearly est. 60d+ ago
  • Patient Account Specialist - Hospital Billing Governmental Services

    Scripps Health 4.3company rating

    Customer Assistant job 8 miles from La Mesa

    Scripps Health Administrative Services supports our five hospital campuses, 31 outpatient centers, clinics, emergency rooms, urgent care sites, along with our 17,000 employees, more than 3,000 affiliated physicians and 2,000 volunteers. This is a Full Time (80 hours every pay period) benefited position, Monday-Friday from 9AM-5:30PM. Over time additional hours when needed. Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide. As a Patient Account Specialist, you will be supporting the Billing Services department at our 4S Ranch Business Services location. This role is essential in managing a high volume of hospital Government Insurance/Billing documents, while also performing follow up actions to gather accurate information needed from patients, payers and providers. The ideal candidate is one who thrives in a fast-paced environment and has a passion for insurance and medical claims. As a Patient Account Specialist, you will be responsible for the following: * Responsible for working aged reports and credit balances on a regular basis set by department guidelines. * Follows-up with insurance carriers timely on unpaid claims until claims are paid or only self-pay balance remains. Does not have claims written off for timely filing. * Processes rejections by either making accounts self-pay and generating a letter of rejection to patient or correct any billing error and resubmitting claims to insurance carriers. * Keeps updated on all billing requirements and changes for all insurance types. * Responsible for responding to all inquiries, billing denials, other correspondence and phone requests in an efficient, timely, and effective manner. Secures needed medical documentation required or requested by insurances. * Works with HIM staff to ensure that complete diagnosis/procedure codes and modifiers are reported to insurance carriers as required. * Working directly with the insurance company, healthcare provider, liable third parties, and patient to get a claim processed and paid * Works to help maintain Accounts Receivable (AR) days at or near target level set by the Hospital Senior Team. * Supporting continuous improvement of organization processes and personal knowledge and skills, and maintaining and protecting confidential information * Providing excellent customer service through cooperative working relationships, and meeting productivity and quality standards. #LI-JS1 Required Education/Experience/Specialized Skills: * Strong working knowledge of managed care plans, insurance carriers, government Payers and payer requirements. * Knowledge of Medical Terminology and Medicare Compliance. * Familiarity with HIPAA privacy requirements for patient information. * Basic understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes. * Ability to multitask and stay organized. * Good verbal and written communication skills. * Detail oriented and ability to prioritize work. * Requires a moderate level of interpersonal, problem solving, and analytic skills. * Knowledgeable on insurance and reimbursement process. * Ability to establish/maintain cooperative working relationships with staff, Medical Staff and providers. Preferred Education/Experience/Specialized Skills: * Two years of patient accounts experience in a healthcare setting. * Working knowledge of healthcare EPIC software preferred. * Minimum two year experience billing Medicare, Medicaid, Blue Cross and Commercial insurance preferred, three or more years desired. * Knowledge in Excel, Word and basic computer functions such as saving documents, sharing documents * Demonstrate strong computer skills required. (Education may be substituted for experience in some areas.) * Demonstrate knowledge of accounts receivable practices, payer billing and reimbursement procedures and practices. * Working knowledge of hospital UB04, CPT-4, HCPCS, ICD-10 and Revenue codes. * Proficient in institutional insurance billing guidelines using 837I X12 Version 005010X279A1 transactions. At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work. You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential. Position Pay Range: $25.40-$33.15/hour
    $25.4-33.2 hourly 57d ago
  • Reservation Agent

    Stwhj

    Customer Assistant job 8 miles from La Mesa

    Job Description We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning. Roles & Responsibilities Research, Create, and Execute exceptional itineraries for clients Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs Complete ongoing training to earn and maintain certification to book travel Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations Review budgets, and plan trips according to clients budget constraints Create promotional materials to utilize Monitor restrictions on travel that come and go Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc) Effectively communicate with clients pre/post travel Handle issues that may arise during the bookings and/or travel for clients Network with tour operators regarding packages that you can possibly offer to clients Part Time or Full time Requirements Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom. Must be able to effectively communicate with clients (strong sales background a plus) Must have a smartphone with internet access, laptop recommend but not required Personal travel experience is a huge plus, however not required Previous experience in customer service or hospitality also a plus, but not required Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Website E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification
    $28k-35k yearly est. 17d ago
  • Provider Account Specialist - SHP Health Services - Sharp Tech Way - Day Shift - Full Time

    Sharp Healthplan

    Customer Assistant job 8 miles from La Mesa

    Hours: Shift Start Time: 8 AM Shift End Time: 5 PM AWS Hours Requirement: 8/40 - 8 Hour Shift Additional Shift Information: Weekend Requirements: Not Specified On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $33.090 - $42.700 - $52.310 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. What You Will Do Serves as the primary liaison between providers and the Plan, by establishing and maintaining positive working relationships through provider engagement and management. Develops and presents provider orientation/training and other resources to educate providers and key provider staff on Plan products, processes, and contract terms, both orally and in writing. Resolves provider inquiries and complaints in a timely manner using data analysis, critical thinking and dispute resolution techniques. Maintains continual contact with Plan providers and tracks provider interactions for reporting, trend analysis and follow-up purposes. Required Qualifications * Bachelor's Degree in Healthcare Management, Business, or other degree acceptable with combination of education and managed care experience. * 3 Years experience in a managed care or healthcare environment interfacing with medical providers. * Driver's License - CA Department of Motor Vehicles -REQUIRED Preferred Qualifications * Coursework in medical terminology and/or medical billing. * Experience in sales and marketing with customer relationship responsibilities. Essential Functions * Provider Relations Maintains close contact with Plan providers to stay up-to-date on their provider activities, program and initiatives for the Plan, including personal visits, written correspondence and phone contact. Drives operational efficiencies by resolving provider inquiries in a prompt and timely manner. Effectively conducts issue management and resolution using diplomacy and dispute resolution techniques. Leads customer relationship engagement activities such as education and committee initiatives. Employs focused and organized relationship management approaches to build and maintain strong relationships with Plan providers, and ensures that a high level of service and interaction is provided, including accurate and timely claims processing, issue resolution, performance recognition, education and training programs, and organizational support. Interacts effectively and professionally at different levels within and outside the organization for the purpose of developing and enhancing provider relationships. Maintains the provider operations manual, and provider communications to ensure compliance with regulations and contract requirements. Coordinates plan medical group and provider transitions and rollouts, including the facilitation of transition team meetings, and assistance with development of internal and external communications. Develops localized market expertise, including market issues, provider reputations, provider strengths and weaknesses, provider quality, availability, and referral source patterns, by establishing a personal presence in the market. Develops and executes action plans for the implementation of projects and provider communications, as needed. Recommends and/or drafts provider communications relative to health plan policies and procedures. Develops a communication plan for distribution of Plan policy changes and ensures that inventory of provider communication materials is maintained and tracked. Maintains a visitation and contact log to ensure thorough documentation of communication and follow-up. Ensures that contract is understood by the provider and that the provider is in compliance with contract. * Training and Education Educates Plan providers on Plan policies, procedures, contract terms, programs and initiatives through continual communications. Develops and implements an Orientation Program for all new providers who meet the credentialing requirements and who are recommended for acceptance by the Network/UM/Contracting Committee. The orientation should include a complete education regarding a) Plan policies and procedures including authorizations and referrals, claims/encounters, provider utilization reports and grievance procedures; b) Rules, regulations, and other standards established by regulatory and accreditation agencies; and c) Training in the utilization of the SHP provider portal as a tool to enhance the provider's practice efficiency. Develops presentations for orientations and on-going education, as needed. Educates providers on new protocols, policies, and procedures. Assesses training needs of physician office staff and PMG personnel. Develops, implements, and conducts appropriate training programs and on-going education initiatives for staff of assigned physicians, PMGs, hospitals and ancillary providers. Coordinates and oversees education and communication with providers related to quality improvement and outreach initiatives, including screenings, HEDIS, health fairs, disease management and other projects, as necessary. Coordinates the development and distribution of provider education information such as the Provider Operations Manual, provider alerts, and provider newsletters. * Regulatory Coordinates, facilitates and records Joint Operating Committee meetings at plan medical group office sites or virtually, and conducts physician, hospital and/or ancillary meetings, as necessary. Ensures provider network meets all regulatory and accreditation requirements including NCQA, DMHC and CMS. Keep abreast of the healthcare regulatory environment and regulatory changes to ensure the Plan maintains a compliant and adequate provider network. * Network Development Evaluates the provider network to ensure appropriate access for membership using geo-access software applications, and recommends action plans, if necessary. Analyzes, interprets and communicates data related to provider performance in a clear, concise manner through routine reporting and presentations. Conducts external research to identify potential providers for the Sharp Health Plan provider network. Works closely with utilization management and contracting teams to ensure network gaps are identified and met. Makes recommendations and action plans to fulfill network development goals and eliminate deficiencies. Routinely monitors network changes and reports out on trends, critical issues and new developments to the Network Development and Application Optimization Manager. Effectively analyzes, synthesizes and graphically presents complex information and concepts in presentation, reporting and correspondence formats. Analyzes and interprets data to prepare accurate summary reports from provider research and findings. Facilitates the new provider contracting process to ensure that new providers meet all the credentialing and performance requirements of the Plan and their contract information is entered in the system timely and accurately. Manages provider demographic databases and ensures provider information and documentation is up-to-date, accurate, and complete for all providers, facilities, physicians, ancillaries and plan medical groups. Ensures that provider directory information is accurate, current and accessible when needed by internal and external parties. Participates in special projects and other duties, as assigned. These may include, but are not limited to, workgroups, proposals, audits and back-up support for other departments. * Internal and External Customer Service Provides superior level of service to providers, responding to issues and problems in timely and thorough manner, as described in the Provider Operations Manual and all policies and procedures. Researches, analyzes and resolves, within limits of authority, issues related to contract interpretation, benefit and authorization inquiries, and operational issues; takes action to assure timely resolution of provider issues. Escalates recurring or critical issues, such as quality-of-care issues, claims payment issues, or access issues to the appropriate department in a timely fashion. Monitors provider complaints and makes recommendations to appropriate departments to address specific provider issues. Provides interpretation and clarification on provider's contract, member benefits and member eligibility. Demonstrates ability to work through complex relationship issues, as evidenced by the successful development and execution of action plans to address specific performance issues. * Project Coordination Manages, prioritizes, and completes multiple projects in a timely and accurate manner. Projects may include network development programs, provider research, provider education initiatives and provider onboarding programs. Develops project plans, production schedules and communication plans. Works closely with internal and external teams to gather accurate and timely information to ensure project plans are appropriate and up to date. Routinely monitors project status and maintains a cadence for status reporting. Creates monthly progress reports and communicates results to appropriate internal teams and management. Keeps and maintains project files. * Quality and Process Improvement Monitors the healthcare regulatory environment and reports out on future trends to appropriate staff and management. Identifies and facilitates opportunities to improve internal and external processes for provider management. Monitors and analyzes provider network performance trends and opportunities. Analyzes customer feedback and secondary research to identify opportunities for process and performance improvement. Conducts provider office site visits, as needed. Documents results and follow-up on corrective action plans, if necessary. Provides monthly reports of physician contact including encounters, site visits, and trainings. Conducts Provider Satisfaction Survey follow-up, as needed. Conducts Access and Availability Surveys and follow-up. Develops and implements action plans based on provider survey results, as needed. Develops and maintains processes for reporting and tracking provider feedback to other Plan departments. Knowledge, Skills, and Abilities * Proficient in the MS Office suite, including Word, Excel, PowerPoint, and Access required. * Knowledge of customer relationship management, provider management, customer survey, project management, and credentialing software applications required. * Ability to travel between Sharp Health Plan facilities, physician offices, hospitals / SNF's and community resources, periodically outside of the San Diego area. Must provide own transportation with adequate insurance. * Proficiency in Salesforce, Quest Analytics and MD-Staff preferred. * Knowledge of regulatory, legal, and market trends relating to the regional healthcare industry and is able to apply knowledge as part of day-to-day job responsibilities. * Knowledge of managed care principles, reimbursement methodologies, and healthcare delivery systems. Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class
    $33k-48k yearly est. 37d ago
  • Banking Customer Service Representative

    Ultimate Staffing 3.6company rating

    Customer Assistant job 8 miles from La Mesa

    Ultimate Staffing Services is actively seeking a dedicated and personable Banking Customer Service Representative to join their client's team in San Diego. This position requires an enthusiastic individual who can handle member interactions with professionalism and care. Responsibilities: Manage inbound customer calls in call queue. Resolve customer issues efficiently and effectively. Perform data entry tasks with accuracy. Provide a positive and welcoming environment for all current and potential customers. Direct calls to the appropriate department for further assistance. Identify and field sales opportunities when applicable. Complete customer transactions as needed. Requirements: High School Diploma is required 6 months to 3 years of Banking and/or Call Center experience Experience with MS Outlook, Teams and Five 9 CRM System Bilingual in English & Spanish is a plus Required Work Hours: The position requires availability from Monday through Friday (Some Saturdays as needed after training period). Benefits: Medical Dental Vision Additional Details: Salary: $22 - $26 per hour All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $22-26 hourly 9d ago
  • Member Services Specialist -Kearny Mesa Branch

    Mypoint Credit Union

    Customer Assistant job 8 miles from La Mesa

    Job Description Member Services Specialist MyPoint Credit Union is a member-owned financial institution that first opened its doors in 1948 to serve the community. MyPoint has now proven itself to be the financial services leader within the community and the region. Come join our family! MyPoint is seeking Member Service Specialists (MSS) for our Kearny Mesa branch. The position will assist members in all areas of credit union services, including meeting members’ immediate needs and determining solutions for members’ unmet or future financial needs. The ideal candidate must have a minimum of one (1) year of experience in public-facing financial services, retail, or hospitality industries and proven ability to interact and consult with the public and deliver need-specific solutions. Additional skills include an understanding of consumer and business banking, mobile applications and technology, and cash management products and services. Excellent benefits and work environment. Salary Range: $19.34 - $24.13 MyPoint Credit Union is an equal opportunity employer. M/F/D/V
    $19.3-24.1 hourly 14d ago
  • Guest Service Associate (GSA)

    Rubio's Restaurant Group LLC 4.1company rating

    Customer Assistant job 14 miles from La Mesa

    Job DescriptionDescription: Job Summary: As a Guest Service Associate, you’ll interact with guests and support daily restaurant operations by taking orders, serving food, maintaining cleanliness, and restocking supplies to ensure a welcoming and efficient environment. Key Responsibilities: Greet guests with a friendly attitude and assist with food orders Maintain knowledge of the menu and answer guest questions Keep the dining area, patio, and restrooms clean and well-stocked Follow proper food safety, hygiene, and cash handling procedures Assist with restocking and cleaning tasks as needed Support new team member training and follow company policies Qualifications: Restaurant or retail experience preferred Strong communication and basic math skills Must be able to lift up to 30 lbs and stand for extended periods Flexible availability, including nights, weekends, and holidays Reliable transportation required Work Environment: Fast-paced restaurant setting with indoor and outdoor duties. Exposure to kitchen equipment, cleaning supplies, and varying temperatures. Must be able to work closely with a team and handle multiple tasks efficiently. Requirements:
    $29k-39k yearly est. 20d ago
  • Reservation Agent

    Stwhj

    Customer Assistant job 8 miles from La Mesa

    We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning. Roles & Responsibilities Research, Create, and Execute exceptional itineraries for clients Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs Complete ongoing training to earn and maintain certification to book travel Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations Review budgets, and plan trips according to clients budget constraints Create promotional materials to utilize Monitor restrictions on travel that come and go Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc) Effectively communicate with clients pre/post travel Handle issues that may arise during the bookings and/or travel for clients Network with tour operators regarding packages that you can possibly offer to clients Part Time or Full time Requirements Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom. Must be able to effectively communicate with clients (strong sales background a plus) Must have a smartphone with internet access, laptop recommend but not required Personal travel experience is a huge plus, however not required Previous experience in customer service or hospitality also a plus, but not required Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Website E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification
    $28k-35k yearly est. 60d+ ago
  • Patient Account Specialist - Hospital Billing Governmental Services

    Scripps Health Corp 4.3company rating

    Customer Assistant job 8 miles from La Mesa

    This is a Full Time (80 hours every pay period) benefited position, Monday-Friday from 9AM-5\:30PM. Over time additional hours when needed. Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide. As a Patient Account Specialist, you will be supporting the Billing Services department at our 4S Ranch Business Services location. This role is essential in managing a high volume of hospital Government Insurance/Billing documents, while also performing follow up actions to gather accurate information needed from patients, payers and providers. The ideal candidate is one who thrives in a fast-paced environment and has a passion for insurance and medical claims. As a Patient Account Specialist, you will be responsible for the following: Responsible for working aged reports and credit balances on a regular basis set by department guidelines. Follows-up with insurance carriers timely on unpaid claims until claims are paid or only self-pay balance remains. Does not have claims written off for timely filing. Processes rejections by either making accounts self-pay and generating a letter of rejection to patient or correct any billing error and resubmitting claims to insurance carriers. Keeps updated on all billing requirements and changes for all insurance types. Responsible for responding to all inquiries, billing denials, other correspondence and phone requests in an efficient, timely, and effective manner. Secures needed medical documentation required or requested by insurances. Works with HIM staff to ensure that complete diagnosis/procedure codes and modifiers are reported to insurance carriers as required. Working directly with the insurance company, healthcare provider, liable third parties, and patient to get a claim processed and paid Works to help maintain Accounts Receivable (AR) days at or near target level set by the Hospital Senior Team. Supporting continuous improvement of organization processes and personal knowledge and skills, and maintaining and protecting confidential information Providing excellent customer service through cooperative working relationships, and meeting productivity and quality standards. #LI-JS1 Required Education/Experience/Specialized Skills: Strong working knowledge of managed care plans, insurance carriers, government Payers and payer requirements. Knowledge of Medical Terminology and Medicare Compliance. Familiarity with HIPAA privacy requirements for patient information. Basic understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes. Ability to multitask and stay organized. Good verbal and written communication skills. Detail oriented and ability to prioritize work. Requires a moderate level of interpersonal, problem solving, and analytic skills. Knowledgeable on insurance and reimbursement process. Ability to establish/maintain cooperative working relationships with staff, Medical Staff and providers. Preferred Education/Experience/Specialized Skills: Two years of patient accounts experience in a healthcare setting. Working knowledge of healthcare EPIC software preferred. Minimum two year experience billing Medicare, Medicaid, Blue Cross and Commercial insurance preferred, three or more years desired. Knowledge in Excel, Word and basic computer functions such as saving documents, sharing documents Demonstrate strong computer skills required. (Education may be substituted for experience in some areas.) Demonstrate knowledge of accounts receivable practices, payer billing and reimbursement procedures and practices.
    $33k-43k yearly est. 54d ago
  • Customer Service Rep, Call Center Finance Industry

    Ultimate Staffing 3.6company rating

    Customer Assistant job 8 miles from La Mesa

    Role: Over the phone Customer Service Rep Hours: will vary a bit to cover center hours, center open Mon - Fri 6:45am - 7:15pm and Sat 7:30am - 4:30pm Full Time Onsite role Pay Rate: $22 - $26 depending on industry experience Ultimate Staffing Services is actively seeking an experienced Call Center Customer Service Representative to a Scripps Ranch team in the banking industry. The ideal candidate will have a passion for customer service and a keen understanding of banking operations to support and assist customers effectively over the phone. Responsibilities Support customers by handling incoming calls. Offer over-the-phone support to existing customers, processing needed transactions. Assist potential new customers by answering product and service-related questions. Maintain and exceed a high level of customer service standards, focusing on building customer loyalty. Answer questions regarding accounts, online banking, mobile app, loans, etc. Qualifications High School Diploma or Equivalent. 1+ year banking industry experience or related financial field, over the phone OR face-to-face. Experience in a fast-paced environment. Strong customer service skills. Intermediate technical skills, ability to learn CRM system. Benefits Competitive hourly pay ranging from $22 to $26, based on experience and qualifications. Ultimate Staffing offers competitive employee benefits to temporary staff Additional Details This position offers the opportunity to work with a leading banking institution, providing professional growth and a dynamic work environment. The role is designed for individuals who thrive in customer-focused settings and are eager to enhance their expertise in the financial sector. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $22-26 hourly 9d ago
  • Guest Service Associate

    Rubio's Restaurant Group LLC 4.1company rating

    Customer Assistant job 36 miles from La Mesa

    Job DescriptionDescription: Interacts with Guests and maintains cleanliness in support of a productive and profitable restaurant, including greeting the Guest, taking the order, putting the order out quickly, keeping the restaurant clean, and restocking the restaurant. Essential Job Duties Is involved and interacts with Guests concerning their food orders and needs. Always smiles and greets the Guest with a proper greeting. Is knowledgeable about all menu items. Creates a positive energy by maintaining a positive attitude and approach to Guest problems and opportunities. Keeps the restaurant clean. Cleans the dining room, patio, and restroom facilities as needed and/or directed by Management. Takes out the trash as needed. Maintains personal hygiene as prescribed by law and Rubio’s Dress Code standards. Stocks/Restocks the dining room facilities and cashier-area equipment and supplies as needed. Ensures safe and accurate money handling. Maintains cash variance within allowable limits, according to Rubio’s GSA Cash Handling Policy. Counts money accurately. Follows all Company safety and security policies and procedures. Completes all required training checklists. Assists in the training of new GSA’s by ensuring proper training and use of checklists. Non-Essential Job Duties May perform similar and incidental duties as required by Management. Job Qualifications Education: No specific education is required. Experience: Some restaurant or retail experience is preferred. Knowledge: Knowledge of aspects of the restaurant industry. Language Skills: Ability to communicate in English, both orally and in writing. Math Skills: Ability to perform money-related mathematical calculations. Other: Individual must have reliable transportation to arrive at work on time. Other Abilities: Ability to maintain a high level of patience with others. Requires working closely with co-workers for long periods of time. Reporting Relationships Reports to the General Manager, Assistant Manager and/or Shift Leaders. Major Business/Professional Contacts The GSA will have constant contact with Guests, managers (including shift leaders,) restaurant Team Members, and occasional contact with the Restaurant Support Center staff. It is necessary for the GSA to conduct these relationships with professionalism and cooperation for the betterment of the Company. The GSA will regularly give suggestions to his/her manager regarding operations. The GSA is expected to follow appropriate procedures with respect to all communications (General Manager, District Manager, People Services Business Partner, and Regional Director.) Working and Environmental Conditions Works indoors and outdoors (patio, for events, or to take trash to the dumpster.) Constant exposure to fumes from restaurant, food preparation equipment, and cleaning solvents (ex. flour dust, cooking fumes and gases.) Constant fluctuation in temperature and conditions (ex. heat, cold, humidity) due to movement from one cook area to another. Some noise and vibration exposure. If working an event, may work outdoors in varying temperatures and in different environments such as golf courses and beaches. If assisting with a delivery, may help carry food in catering bags to Guest’s cars. Physical Demands Must have the ability to lift 30 lbs. Ability to stand or walk for long periods of time. Requires clear speech in English. Performs fine hand manipulation during money handling and cleaning operations. Must be able to reach 5’6” minimum. Flexible hours, night and day, weekends and holidays. Ability to operate all related restaurant tools and equipment. Tools and Equipment Used Cash register, walk-in refrigerators, soda and tea machines, dishwasher, cleaning equipment (towels, broom, dust pans, mops, etc.,) and cleaning solvents (bleach, cleanser, window cleaner, etc.) Requirements:
    $29k-39k yearly est. 23d ago

Learn more about customer assistant jobs

How much does a customer assistant earn in La Mesa, CA?

The average customer assistant in La Mesa, CA earns between $27,000 and $40,000 annually. This compares to the national average customer assistant range of $25,000 to $38,000.

Average customer assistant salary in La Mesa, CA

$33,000

What are the biggest employers of Customer Assistants in La Mesa, CA?

The biggest employers of Customer Assistants in La Mesa, CA are:
  1. American Airlines
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