Customer Support Specialist
Customer assistant job in Chicago, IL
We are currently seeking a meticulous and highly motivated Customer Support Specialist to join our AMC Operations team. This role offers a unique opportunity for personal and professional growth, as you will be challenged to deliver industry-leading customer service and contribute to continuous process improvement.
Responsibilities:
Develop lasting relationships with clients and appraisers
Strong, detailed, and respectful communication required to understand and meet the needs of clients and the Customer Support Team
Handling challenging client requests and questions as needed with a positive and effective approach
Ability to have challenging conversations with appraisers and Customers, while keeping the end goal of meeting client needs in mind
Effectively managing emails, providing clear and timely responses
Reviewing order details and resolving any conflicts, discrepancies, or errors
Identifying efficiencies in the workflow and providing suggestions to the management team
Managing a queue-based workload that requires quick decision making, prompt communication and ability to move orders through statuses in a timely manner
Reviewing order details with the ability to identify mistakes
Ensuring new orders are assigned efficiently with the highest level of quality and diligence.
Utilizing established policies and industry guidelines/procedures to ensure efficient workflow
Managing risk by ensuring no information, documentation, or commentary is used causing AIR or USPAP violations
Working independently and as a team to achieve goals and meet company expectations
Seeking opportunities to expand knowledge of the appraisal and real estate industry
Supporting a continuous improvement environment and providing suggestions or shared ideas to improve procedures and/or policies
Meeting or exceeding specific departmental and personal goals.
Exceptional customer service when answering phones and meeting SLA's.
Skills you'll need:
Comfortable in a high-production environment
Immaculate interpersonal communication skills
Experience in the Appraisal business (minimum 2 years)
Proficient experience with Microsoft Office
Experience in continuous process improvement and proactive problem-solving
Ability to work effectively in a fast-paced, team-oriented environment
Nice to have:
USPAP Certification
Located local to Rosemont, IL or Toledo, OH (Hybrid work schedule)
Benefits:
Medical, Dental, Vision, Life
401(k)
Hybrid work environment
Competitive PTO and Sick leave
About Us:
We are a high-energy, collaborative company that is revolutionizing the real estate appraisal industry in the United States. We value flexibility, dedication, and humility, and we are committed to working together to achieve our goals. If you're looking for a challenging and rewarding opportunity to grow your skills and make a real impact, we encourage you to apply.
Client Services Associate
Customer assistant job in Lincolnshire, IL
We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Under general supervision, act as a liaison between clients and the laboratory to help deliver good service and scope future work as needed. Prepare and submit response quotes for work. Help prepare responses to Requests for Proposals (RFPs) and more complex quotes. Work with clients and the technical laboratory to scope work for proposal. Collaborate with clients to help ensure service is being delivered and provide follow up as needed. Monitor SGS activities against quote scope, schedule teleconferences and face to face meetings as needed. Maintain pricelists. Upon request give clients sample information and coordinate technical support and advice where needed to maintain high customer satisfaction. Follow Training SOP for training and training records.
Use of general knowledge of Biopharmaceutical and/or pharmaceutical analysis from development to commercial testing encompassing methods development, validation or method transfer
Work with departments to ensure Technical and analytical Interpretation of client compendia or other reference Bioanalytical or Analytical methods to scope out requirements to meet client needs
Prepare proposals in a way that matches client enquires
Scope and speed of decision is critical to help engage new & keep existing clients happy in our services.
Incorrect scoping of work has potential to not meet client/regulatory requirements and open SGS to regulatory scrutiny.
Review & approve routine quotes
Able to review & interpret compendial and client methods to gather relevant information from the technical experts & department heads to scope out the effort and or resources required.
Uses general knowledge to develop & present technical solutions to clients in proposals indicating cost timelines & resource
With support and details from departments construct complex proposals including Development, validation, transfer or stability studies for review by the Department Heads or TCM's.
Qualifications
Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science
3 - 5 years' experience working as a scientist in a lab environment or equivalent
1 - 2 years' experience in a customer service position - preferred.
Additional Information
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call ************ for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.
Csr & Sales Associate
Customer assistant job in Chicago, IL
Job Description
Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money?
At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction.
You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed.
Compensation & Benefits
Hourly or Commission-Only Options (depending on experience)
Average Weekly Pay: $800-$1,500
Bonus Incentives: cash prizes, team trips, and contests
Paid Training and continuous mentorship from industry leaders
Career Growth: opportunities to move into leadership or management
Travel Opportunities - regional events, retreats, and conferences
Fun, supportive environment - team nights, networking, and recognition events
Compensation:
$800 - $1,500 per week
Responsibilities:
Engage with customers to understand their needs and provide tailored solutions.
Represent top brands with professionalism and enthusiasm during face-to-face interactions.
Collaborate with team members to achieve sales targets and enhance customer satisfaction.
Participate in ongoing training sessions to refine your sales and communication skills.
Contribute to a positive team environment by sharing insights and supporting colleagues.
Track and report sales activities and outcomes to ensure transparency and accountability.
Adapt to changing market trends and customer preferences to maintain a competitive edge.
Qualifications:
Experience in customer service or sales is a plus, but not required.
Ability to engage and communicate effectively with diverse customers.
Proven track record of working collaboratively in a team setting.
Strong problem-solving skills to tailor solutions to customer needs.
Willingness to learn and adapt to new sales techniques and market trends.
Ability to maintain professionalism and enthusiasm in face-to-face interactions.
Comfortable with tracking and reporting sales activities for transparency and growth.
About Company
Our mission is to inspire the next generation with optimism, teamwork, and results. We adhere to our core values and have a people-oriented environment that is exciting and professional! We encourage personal growth for our associates as we expand our business into new markets. We offer advancement opportunities with promotions based on performance and experience. Hard work and having fun are what we're all about.
Customer Support Representative
Customer assistant job in Geneva, IL
Benefits/Perks * Medical insurance * Dental insurance * Vision insurance * 401K retirement with company match * Vacation, paid time off * Company-paid training * Employee discounts for Culligan in-home products * Eligibility for annual recognition and training meetings/events
Job Summary
Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.
Responsibilities
* Extensive problem-solving, order processing, and helping to manage customer accounts
* Provide proactive sales support by developing close relationships with customers
* Schedule service and delivery orders
* Coordinate schedules with the service/operations team
* Contact customers for purposes of scheduling additional services or offering maintenance plans
* Refer unresolved customer grievances to designated departments for further investigation
Qualifications
* High school diploma or GED
* Minimum of two years of customer service experience required
* Strong time management and project management skills
* Proficient in Microsoft Office (word, excel, outlook)
* Excellent communication skills, both written and verbal
About Culligan
As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
Compensation: $18.50 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
Seeking Individuals with Customer Service Skills
Customer assistant job in Chicago, IL
We are actively seeking upbeat, motivated and accountable team players to join our marketing team in a joint marketing and customer service function. This is a great opportunity for individuals who need flexible hours, great income, and the ability to work in a telecommute capacity FT or PT.
Don't waste gas, time and money commuting! We offer dynamic team support and training to qualified individuals who are ready to make a difference and realize time and financial freedom. You must be a people person, have a strong desire to help others and think outside the box. Generous Commission Base with Bonuses and Incentives. Please submit your resume and qualified candidates will be contacted to set up an interview.
Skills Needed:
Proficient in MS Office
Basic Computer Knowledge and Skills
Think Outside The Box
Excellent Written and Verbal Communication Skills
People Person
Coachable
Accountable
Self-Starter
Strong Drive For Success
Required
Up to Date Computer with High Speed Internet
Phone Access
Customer Service Expert
Customer assistant job in Lake Forest, IL
Job DescriptionBenefits:
Bonus based on performance
Flexible schedule
Training & development
BENEFIT/PERKS
Competitive Compensation
Part-Time, 25 hours per week, may include Saturdays
WHAT YOU BRING TO THE TABLE
Previous retail customer service or sales experience, including but not limited to:
Ability to translate customer requirements into final products or services
Multitasking: must have the ability to process multiple requests/projects simultaneously
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
Proficiency with Microsoft Office applications, Google Suite, and Windows is preferred
Ability to work flexible hours
WHAT WE EXPECT OF YOU
Assist customers with shipping and packaging services
Assist customers with their needs in person, through email, and by phone
Process customer sales through the point-of-sale system
Upsell, cross-sell, and actively participate in marketing and promotional initiatives
Open and close the center, which includes cash registers, computers, and other center systems
Assist management in maintaining, ordering, and stocking inventory
Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Sort and deposit mail in private mailboxes
Capture, complete tasks, and organize Virtual Mail
Maintain the center consistent with established standards
JOB REQUIREMENTS, INCLUDING PHYSICAL AND SAFETY
A high school diploma or equivalent
Valid drivers license
Must be able to stand behind a sales counter for extended periods of time (60+ minutes)
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, telephone, and in person
Must perform all duties in a safe and efficient manner
COMPANY OVERVIEW
PostNet IL106 has been in business since 1992 and, through the years, has continued to support Lake Forest, Lake Bluff, and the surrounding communities by providing small businesses and consumers with high-quality printing and shipping solutions that make life easier.
Each franchise is independently owned and operated by local owners who are keenly focused on helping the businesses and individuals in their community succeed.
At PostNet, our people enable us to achieve our purpose.
Apparel customer Assistance - Part Time
Customer assistant job in Naperville, IL
Sears Hometown and Outlet Stores is a national retailer primarily focused on selling home appliances, hardware, tools and lawn and garden equipment. We operate through two segments - the Sears Hometown and Hardware segment and the Sears Outlet segment.
Job Description
Apply Online At: ************ and Req ID 1261605
The Apparel Customer Assistance Associate is responsible for enhancing the experience of customers and driving sales by providing proactive sales assistance ands support to customers for Sears Apparel in Ready to Wear, Men's Fashions, Kid's Fashions, Baby Hardlines and Home Fashions in-store by maintaining merchandise standards, ensuring the sales floor is Ready All Day and maintaining visual displays.
Qualifications
Apply Online At: ************ and Req ID 1261605
Education: No requirement* 1-2 years experience* Ability to partner with other Associates in the store in order to enhance the customer experience
* Ability to listen to customers, understand their needs and provide them with superior service
Additional Information
All your information will be kept confidential according to EEO guidelines.
Apply online to be considered: ************ and Req ID 1261605
Customer Service agent
Customer assistant job in Chicago, IL
Fortuna Chicago was created to acquire and retain customers in a personalized manner for all types of companies. Today, we lead the way within the Chicago area in live marketing experiences, specifically for our innovative brand awareness and PR campaigns. Here at Fortuna Chicago we understand the idea of marketing is not a unique concept, but the execution of a business that delivers excellence in PR and marketing makes the company remarkable.
Job Description
As a Customer Service Agent, your role will require you to establish relationships with our client base through inbound and outbound sales operations. You'll discuss the services available and turn opportunities into sales by identifying customer needs and promoting the benefits.
Salary range: $44000 - $52000 per year.
Responsibilities
Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.
Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.
Acknowledge and address all customer inquiries on time.
Attract potential customers by answering product and service questions. Suggest information about products and services.
Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.
Suggest potential products and services to management by collecting customer information and analyzing customer needs.
Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts.
Address any issues that may arise and escalate to management for their engagement and support.
Handle other duties as needed.
Qualifications
High school diploma.
You understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued.
Outstanding and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving).
Showcase a professional and friendly manner when interacting with customers.
Ability to calmly respond to customers whatever the circumstances.
Ability to build rapport and develop a relationship with our customers.
Team skills (supporting other team members and providing answers to questions to other colleagues).
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Retention Specialist
Customer assistant job in Elk Grove Village, IL
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Training & development
Wellness resources
About the Role:
As a Customer Retention Specialist at Mr. Rooter of Cook County, you'll play a vital role in ensuring our customers receive exceptional service and support. Join our passionate team in Elk Grove Village, IL, and help us foster lasting relationships with our clients while contributing to our mission of delivering top-notch plumbing solutions.
Responsibilities:
Engage with customers to address inquiries and resolve issues promptly.
Develop and implement customer retention strategies to enhance satisfaction.
Analyze customer feedback and data to identify trends and opportunities.
Collaborate with team members to create personalized follow-up plans.
Monitor customer interactions to ensure service excellence and compliance.
Maintain accurate records of customer communications and resolutions.
Utilize CRM software to track customer engagement and retention metrics.
Assist in creating customer loyalty programs and promotions.
Maintain a low or no anxiety position
Requirements:
Proven experience in customer service or retention roles, preferably in the service industry.
Strong communication and interpersonal skills with a customer-centric attitude.
Ability to analyze data and derive actionable insights.
Familiarity with CRM systems and customer engagement tools.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
High school diploma or equivalent; degree in business or related field preferred.
Positive demeanor and a passion for helping others.
Ability to keep the everyday anxious situations at a very low position to remain effective in the role
About Us:
Mr. Rooter of Cook County has been proudly serving the Elk Grove Village community for over 20 years. Our commitment to reliable, professional plumbing services has earned us a loyal customer base and a stellar reputation. We value our employees and foster a supportive work environment where everyone can thrive and grow.
Customer Support Representative I
Customer assistant job in Aurora, IL
Together, We Own it! Start your employee owner journey with Shorr Packaging.
The Customer Support Representative I is responsible for conducting pre-order research and entering customer sales orders with great accuracy and timeliness to ensure a smooth customer experience. As an integral team member, this individual also provides other key activities to assist the overall needs of the Customer Support Department including fulfillment of customer requests for shipping paperwork, invoices, shipment tracking and expedites.
Success in this fast-paced role is ensured by demonstrating excellent teamwork skills paired with the ability to manage time sensitive processes to meet expected service levels for our customers.
Responsibilities
Enter customer sales orders and sample requests into Shorr's ERP system with accuracy and efficiency to meet expected service levels.
Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered.
Perform new item set-up in concurrence with Shorr's Data Coordinator team using Shorr quoting and ERP systems.
Release customer sales orders from Shorr's Order Manager portal to Sxe.
Review and maintain the open order report to ensure orders are invoiced in a timely manner.
Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment.
Administrative Tasks:
Setting up new customer accounts and ship to's in Shorr's ERP system.
Add customer contacts and other account updates in Shorr's CRM.
Manage customer requests for packing lists, BOL's, and POD's
Create manual invoices for customers and/or process invoices in customer portals as required.
Problem Resolution:
Enter and track expedite requests through Shorr's expedite portal. Provide updated shipping status to team members and/or customers.
Resolve sales order and invoice rejections in customer portals.
Other duties may be assigned.
Shorr Packaging does not provide work authorization sponsorship for this position.
The targeted compensation for this position is between $22 - $25 per hour, depending on skills and experience of the selected candidate.
Requirements
Associates Degree or equivalent experience required
Experience with MS Word, Excel, Outlook and Salesforce.
Knowledge of ERP, CRM and ecommerce platforms is a plus.
Prior data entry experience in an ERP and/or ecommerce platform.
Demonstrated ability to work with detailed information.
Excellent communication skills and ability to work in a fast-paced team environment.
Demonstration of excellent organization skills while managing time sensitive processes.
Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands.
Experience in the packaging or related industry is a plus
Benefits
Employee Stock Ownership Plan (ESOP) - Together, We Own It!
Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages
Competitive hourly rate plus targeted annual bonus plan
Generous PTO with vacation, sick and floating holidays.
401K plan plus matching
Team based Employee Owner company culture
Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.
Auto-ApplyCustomer Relationship Liaison
Customer assistant job in West Chicago, IL
Job DescriptionDescription:
· Acts as a point of client contact for the delivery of medical equipment to nursing facilities and patient homes.
· Responds to customer needs, concerns, and complaints
· Consults with clients on products and necessary equipment
· Obtains all documentation to be scanned and batched at the Branch
· Manages all follow-up functions with the account, post set-up
· Oversees all transactions coming from a specific account(s), including all referral sources
· Obtains all required documentation for orders to be entered into the system, service scheduling, and billing/payment
· Proactively resolves issues by anticipating and identifying problems, then coordinating the appropriate solution(s)
· Troubleshoots any issues that may arise with the accounts and any relevant on-site departments
· Assists in the utilization process, as well as, transitioning patients to capitation switch-outs
· Coordinates patient services and scheduling set-up
· Identifies and develops strategic relationships within the institution that will enhance patient care
· Performs timely follow-up on all delivered products/services
· Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis
· Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team
Requirements:
High School diploma required
At least 2 years of related customer relationship experience, preferably in DME, or medical-related services
Demonstrated ability to build and maintain solid working relationships with internal and external customers
Participate in training and development to become qualified to perform the essential job functions
Geographically located within the assigned territory
Must possess a Valid Driver's License
Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
Mathematical proficiency, with a strong ability to understand, interpret, and develop spreadsheet data
Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
Full-Time ORD Customer Service Airport Agent
Customer assistant job in Chicago, IL
Responsibilities
How will you make an impact?
Responsibilities
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
May work in the Baggage Service Office to track the location of baggage and handle passenger questions
Qualifications
Who are we looking for?
Requirements
Minimum age: 18
High school diploma, GED, or international equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
Flexible to work additional hours with short notice when operationally necessary
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Must be customer focused, detail oriented, and interested about the airline industry
Able to communicate in a clear, polite, and friendly manner
Must be comfortable working with computers and ability to learn new computer programs
Must be able to read, write, fluently speak, and understand the English language
Authorized to work in the United States without sponsorship
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
We can recommend jobs specifically for you! Click here to get started.
Auto-ApplyCustomer Service Expert
Customer assistant job in Lake Forest, IL
Replies within 24 hours Benefits:
Bonus based on performance
Flexible schedule
Training & development
BENEFIT/PERKS
Competitive Compensation
Part-Time, 25 hours per week, may include Saturdays
WHAT YOU BRING TO THE TABLE
Previous retail customer service or sales experience, including but not limited to:
Ability to translate customer requirements into final products or services
Multitasking: must have the ability to process multiple requests/projects simultaneously
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
Proficiency with Microsoft Office applications, Google Suite, and Windows is preferred
Ability to work flexible hours
WHAT WE EXPECT OF YOU
Assist customers with shipping and packaging services
Assist customers with their needs in person, through email, and by phone
Process customer sales through the point-of-sale system
Upsell, cross-sell, and actively participate in marketing and promotional initiatives
Open and close the center, which includes cash registers, computers, and other center systems
Assist management in maintaining, ordering, and stocking inventory
Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Sort and deposit mail in private mailboxes
Capture, complete tasks, and organize Virtual Mail
Maintain the center consistent with established standards
JOB REQUIREMENTS, INCLUDING PHYSICAL AND SAFETY
A high school diploma or equivalent
Valid driver's license
Must be able to stand behind a sales counter for extended periods of time (60+ minutes)
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, telephone, and in person
Must perform all duties in a safe and efficient manner
COMPANY OVERVIEW
PostNet IL106 has been in business since 1992 and, through the years, has continued to support Lake Forest, Lake Bluff, and the surrounding communities by providing small businesses and consumers with high-quality printing and shipping solutions that make life easier.
Each franchise is independently owned and operated by local owners who are keenly focused on helping the businesses and individuals in their community succeed. At PostNet, our people enable us to achieve our purpose. Compensation: $15.00 - $17.00 per hour
At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Auto-ApplyCustomer Retention Specialist
Customer assistant job in Elk Grove Village, IL
Benefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Training & development
Wellness resources
About the Role:As a Customer Retention Specialist at Mr. Rooter of Cook County, you'll play a vital role in ensuring our customers receive exceptional service and support. Join our passionate team in Elk Grove Village, IL, and help us foster lasting relationships with our clients while contributing to our mission of delivering top-notch plumbing solutions.
Responsibilities:
Engage with customers to address inquiries and resolve issues promptly.
Develop and implement customer retention strategies to enhance satisfaction.
Analyze customer feedback and data to identify trends and opportunities.
Collaborate with team members to create personalized follow-up plans.
Monitor customer interactions to ensure service excellence and compliance.
Maintain accurate records of customer communications and resolutions.
Utilize CRM software to track customer engagement and retention metrics.
Assist in creating customer loyalty programs and promotions.
Maintain a low or no anxiety position
Requirements:
Proven experience in customer service or retention roles, preferably in the service industry.
Strong communication and interpersonal skills with a customer-centric attitude.
Ability to analyze data and derive actionable insights.
Familiarity with CRM systems and customer engagement tools.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
High school diploma or equivalent; degree in business or related field preferred.
Positive demeanor and a passion for helping others.
Ability to keep the everyday anxious situations at a very low position to remain effective in the role
About Us:Mr. Rooter of Cook County has been proudly serving the Elk Grove Village community for over 20 years. Our commitment to reliable, professional plumbing services has earned us a loyal customer base and a stellar reputation. We value our employees and foster a supportive work environment where everyone can thrive and grow. Compensation: $17.00 - $26.00 per hour
Plumbing isn't just about leaks, pipes, and gaskets. It's about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can't serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it's part of everything Mr. Rooter Plumbing does.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
Auto-ApplyEntry Level Claims Call Center Specialist
Customer assistant job in Chicago, IL
Job Description
We are seeking Claims Call Center Specialists for our growing insurance company!
The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable.
What is it like to be a Claims Call Center Specialist?
As a Claims Call Center Specialist at First Chicago Insurance Company (FCIC), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients.
Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives!
DUTIES & RESPONSIBILITIES:
Record accident facts as reported by insured's and/or claimants
Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported
Assist adjusters by directing customers through the claims process and answering claims related questions
Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses
Contribute to maintaining call volume commensurate with unit objectives
Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed
Work on special projects as directed
QUALIFICATIONS REQUIRED:
Excellent phone communication skills.
Solid organizational and interpersonal skills
Good typing/data entry skills (min. 30 wpm)
Good PC skills
Preferred:
High School Diploma or Equivalent
Prior customer service experience
Insurance experience is a plus!
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:
Competitive Salaries
Commitment to your Training & Development
Medical and Dental and Vision Reimbursement
Short Term Disability/Long Term Disability
Life Insurance
Flexible Spending Account
Telemedicine Benefit
401k with a generous company match
Paid Time Off and Paid Holidays
Tuition Reimbursement
Wellness Program
Fun company sponsored events
And so much more!
Estimated Compensation Range: $15/hr-$16/hr*
*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.
Job Posted by ApplicantPro
Entry Level Claims Call Center Specialist
Customer assistant job in Chicago, IL
Job Description
We are seeking Claims Call Center Specialists for our growing insurance company!
The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable.
What is it like to be a Claims Call Center Specialist?
As a Claims Call Center Specialist at Warrior Insurance Network (WIN), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients.
Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives!
DUTIES & RESPONSIBILITIES:
Record accident facts as reported by insured's and/or claimants
Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported
Assist adjusters by directing customers through the claims process and answering claims related questions
Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses
Contribute to maintaining call volume commensurate with unit objectives
Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed
Work on special projects as directed
QUALIFICATIONS REQUIRED:
Excellent phone communication skills.
Solid organizational and interpersonal skills
Good typing/data entry skills (min. 30 wpm)
Good PC skills
Preferred:
High School Diploma or Equivalent
Prior customer service experience
Insurance experience is a plus!
Warrior Insurance Network (WIN) provides a competitive benefits package to all full- time employees. Following are some of the perks Warrior Insurance Network (WIN) employees receive:
Competitive Salaries
Commitment to your Training & Development
Medical and Dental and Vision Reimbursement
Short Term Disability/Long Term Disability
Life Insurance
Flexible Spending Account
Telemedicine Benefit
401k with a generous company match
Paid Time Off and Paid Holidays
Tuition Reimbursement
Wellness Program
Fun company sponsored events
And so much more!
Estimated Compensation Range: $15/hr-$16/hr*
*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.
Job Posted by ApplicantPro
CSR & Sales Associate
Customer assistant job in Chicago, IL
Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money?
At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction.
You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed.
Compensation & Benefits
Hourly or Commission-Only Options (depending on experience)
Average Weekly Pay: $800-$1,500
Bonus Incentives: cash prizes, team trips, and contests
Paid Training and continuous mentorship from industry leaders
Career Growth: opportunities to move into leadership or management
Travel Opportunities - regional events, retreats, and conferences
Fun, supportive environment - team nights, networking, and recognition events
Engage with customers to understand their needs and provide tailored solutions.
Represent top brands with professionalism and enthusiasm during face-to-face interactions.
Collaborate with team members to achieve sales targets and enhance customer satisfaction.
Participate in ongoing training sessions to refine your sales and communication skills.
Contribute to a positive team environment by sharing insights and supporting colleagues.
Track and report sales activities and outcomes to ensure transparency and accountability.
Adapt to changing market trends and customer preferences to maintain a competitive edge.
Experience in customer service or sales is a plus, but not required.
Ability to engage and communicate effectively with diverse customers.
Proven track record of working collaboratively in a team setting.
Strong problem-solving skills to tailor solutions to customer needs.
Willingness to learn and adapt to new sales techniques and market trends.
Ability to maintain professionalism and enthusiasm in face-to-face interactions.
Comfortable with tracking and reporting sales activities for transparency and growth.
Apparel customer Assistance - Part Time
Customer assistant job in Naperville, IL
Sears Hometown and Outlet Stores is a national retailer primarily focused on selling home appliances, hardware, tools and lawn and garden equipment. We operate through two segments - the Sears Hometown and Hardware segment and the Sears Outlet segment.
Job Description
Apply Online At:
************
and Req ID 1261605
The Apparel Customer Assistance Associate is responsible for enhancing the experience of customers and driving sales by providing proactive sales assistance ands support to customers for Sears Apparel in Ready to Wear, Men's Fashions, Kid's Fashions, Baby Hardlines and Home Fashions in-store by maintaining merchandise standards, ensuring the sales floor is Ready All Day and maintaining visual displays.
Qualifications
Apply Online At:
************
and Req ID 1261605
Education: No requirement
* 1-2 years experience
* Ability to partner with other Associates in the store in order to enhance the customer experience
* Ability to listen to customers, understand their needs and provide them with superior service
Additional Information
All your information will be kept confidential according to EEO guidelines.
Apply online to be considered:
************
and Req ID 1261605
Customer Service agent
Customer assistant job in Chicago, IL
Fortuna Chicago was created to acquire and retain customers in a personalized manner for all types of companies. Today, we lead the way within the Chicago area in live marketing experiences, specifically for our innovative brand awareness and PR campaigns. Here at Fortuna Chicago we understand the idea of marketing is not a unique concept, but the execution of a business that delivers excellence in PR and marketing makes the company remarkable.
Job Description
As a Customer Service Agent, your role will require you to establish relationships with our client base through inbound and outbound sales operations. You'll discuss the services available and turn opportunities into sales by identifying customer needs and promoting the benefits.
Salary range: $44000 - $52000 per year.
Responsibilities
Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.
Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.
Acknowledge and address all customer inquiries on time.
Attract potential customers by answering product and service questions. Suggest information about products and services.
Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.
Suggest potential products and services to management by collecting customer information and analyzing customer needs.
Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts.
Address any issues that may arise and escalate to management for their engagement and support.
Handle other duties as needed.
Qualifications
High school diploma.
You understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued.
Outstanding and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving).
Showcase a professional and friendly manner when interacting with customers.
Ability to calmly respond to customers whatever the circumstances.
Ability to build rapport and develop a relationship with our customers.
Team skills (supporting other team members and providing answers to questions to other colleagues).
Additional Information
All your information will be kept confidential according to EEO guidelines.
Full-Time ORD Customer Service Airport Agent
Customer assistant job in Chicago, IL
Responsibilities How will you make an impact? Responsibilities * Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience * Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
* Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
* Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
* Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
* May work in the Baggage Service Office to track the location of baggage and handle passenger questions
Qualifications
Who are we looking for?
Requirements
* Minimum age: 18
* High school diploma, GED, or international equivalent
* Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
* Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
* Flexible to work additional hours with short notice when operationally necessary
* Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
* Must be customer focused, detail oriented, and interested about the airline industry
* Able to communicate in a clear, polite, and friendly manner
* Must be comfortable working with computers and ability to learn new computer programs
* Must be able to read, write, fluently speak, and understand the English language
* Authorized to work in the United States without sponsorship
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Auto-Apply