Customer assistant jobs in Silver Spring, MD

A full-time, hybrid Junior Multimedia Digital Design Associate role is available with an organization launching a new digital product. This position focuses on UX/UI design and the creation of multimedia content for product launches using Figma, Canva, and Adobe Creative Cloud. The ideal candidate is a strong communicator who can collaborate across marketing and digital experience teams to deliver high-quality assets that enhance the user experience and support ongoing product improvements. The hiring process includes three interview stages, with a target start date of December 15, 2025 (flexible for the right candidate). Position Details Job Type: Direct Hire Location: Hybrid - Onsite Tuesday, Wednesday, and Thursday Onsite Address: Arlington, VA Compensation: $65,000-$70,000 annually (up to $75,000 for strong candidates) Interview Process First virtual interview with HR Second virtual interview with the hiring manager Final in-person, panel-style interview Assessment Focus: Candidates should demonstrate strong cross-functional communication skills and a portfolio that includes visually compelling infographics, animated graphics, and short-form video. Role Overview Top Technical Skills: Adobe Creative Cloud / video editing software (e.g., Premiere Pro) Figma Canva Team Structure: Reports to the Director of Marketing/Art, with one other junior designer on the team. Day-to-Day Responsibilities Collaborate with the design team to create digital and print assets for campaigns and events. Develop infographics, charts, and interactive visuals for web, social media, and video. Support UX efforts by wireframing landing pages, emails, and web content to improve engagement. Partner with cross-functional teams to deliver on-brand creative aligned with marketing goals. Assist with marketing collateral and provide coverage in the Art Director's absence. Duties and Responsibilities Contribute to multi-channel design projects from ideation through final execution under the Art Director's guidance. Create responsive infographics, charts, and data visualizations for web (mobile and desktop), social, and print. Collaborate with Storytelling, Digital Experience, Events, Content Development, Marketing, and other teams to deliver on-brand design assets. Apply UX/CX principles to wireframe landing pages, web pages, and HTML emails that enhance the user journey. Support brand-related projects including static social graphics, ads, and marketing collateral. Assist with project coordination and reviews when the Art Director is unavailable. Qualifications 2+ years of experience in UX/UI design Knowledge of accessibility standards, including 508 compliance Technical proficiency in: After Effects, Premiere Pro, or other video editing tools Adobe Creative Cloud (InDesign, Illustrator, Photoshop) Figma, XD, HTML, CSS (JavaScript a plus) CMS platforms such as Optimizely Canva and Power BI Strong grasp of design principles, typography, color theory, and layout design Excellent communication and interpersonal skills Experience working within corporate brand standards to create data visualizations, charts, and infographics Portfolio Requirement Applicants must provide a link to an online portfolio showcasing video and/or animation work, including interactive infographics or data visualizations. REQUIRED Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Akkodis is seeking a Cisco Contact Center Expert for a contract position that is onsite in Fairfax County, VA. Cisco Contact Center Expert will serve as the Tier 3 escalation point for complex issues in Cisco Contact Center environments (UCCX, WxCC) with experience in advanced troubleshooting, post-migration support, and help desk escalation, ensuring stability and optimal performance of enterprise contact center solutions. JOB TITLE: Cisco Contact Center Expert EMPLOYMENT TYPE: 4-5 Months Contract LOCATION DETAILS: Fairfax County, VA (Onsite) Salary Range: $80 - $90/Hour (Salary may be negotiable based upon experience, education, geographic location, and other factors). Responsibilities: Act as the highest-level technical resource for escalated contact center issues from Tier 1 and Tier 2 teams. Diagnose and resolve complex problems involving call flows, routing scripts, SIP trunking, QoS, and integrations. Perform root cause analysis and implement long-term fixes to prevent recurrence. Provide day-2 operational support following major migrations (Avaya ? Cisco WxCC/UCCX). Validate system performance, troubleshoot advanced call routing and reporting issues. Collaborate with network and UC engineering teams to maintain system health and security. Configure and optimize Cisco Contact Center components (Queues, Skills, Agents, IVR scripts). Maintain and update call flow diagrams, escalation paths, and technical documentation. Implement best practices for performance tuning and capacity planning. Mentor Tier 1 and Tier 2 support staff on advanced troubleshooting techniques. Required Qualifications: Deep expertise in Cisco Contact Center platforms (UCCX, WxCC) and CUCM. Strong understanding of SIP, QoS, routing, and trunking. Experience with IVR scripting, call flow design, and CRM integrations. Ability to analyze logs, conduct root cause analysis, and implement permanent solutions.

Shared Services Advisor Schedule: Hybrid (Onsite 3 days/week) Experience: 1-5 years Business Unit: HR Shared Services Center - Leave Management The Shared Services Advisor provides support, guidance, and issue resolution across multiple HR shared services functions. This role is focused on ensuring smooth leave-management operations, managing employee inquiries, and coordinating with internal stakeholders and external vendors to maintain compliance and efficiency. Key Responsibilities Employee Support & Communication Serve as the primary point of contact for employees following vendor approval of disability claims. Respond to inbound calls and conduct outbound calls to provide information, clarify processes, and offer guidance. Case Management Manage employee-submitted cases, including those requiring detailed research, complex information gathering, and comprehensive responses. Ensure timely and accurate resolution of inquiries. Reporting & Data Accuracy Generate reports to support operations and compliance activities. Conduct data validations to ensure accuracy and integrity. System & Record Management Review and update employee statuses and other HR data within Oracle HCM. Maintain accurate and compliant documentation. Vendor & Stakeholder Coordination Collaborate with vendors, contractors, and internal HR advisors involved in disability claim processing and payments. Ensure alignment across partners and timely completion of tasks. Required Skills & Qualifications Knowledge of shared services operating models and operational efficiency best practices Strong analytical and problem-solving skills, with a focus on process improvement Excellent verbal and written communication skills, with a consultative approach Understanding of compliance, regulatory requirements, and HR policy standards. About Seneca Resources: Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience. Responsibilities include, and are not limited to: Support and provide immaculate service to customers in person Provide timely and accurate information to customer inquiries in a fast-paced environment Build rapport with customers and engage with them in an inviting, friendly, and professional manner Process customer orders and changes, according to corresponding policies and procedures Complete precise data entry Escalate unresolved issues in a timely manner, following policies and procedures Research required information using all available resources to satisfy customer inquiries Maintain a dynamic knowledge of all company procedures and policies Qualifications: A minimum of 4 years' experience working in a customer service role Superb communication skills, written and verbal Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office Excellent time management skills Must be able to prioritize tasks efficiently with minimum direction Detail and customer service centric

We are not working with external recruiters or search firms for this position - please do not reach out. Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor-we're a trusted partner committed to enriching spaces and creating lasting value. As a private equity-backed company, Renova One offers the opportunity to work closely with leadership and portfolio operations teams to drive growth and create lasting value. Position Summary: The Client Service Specialist serves as a key point of contact for clients, providing bilingual (Spanish/English) support and ensuring timely, accurate communication throughout the order and service process. This role requires a high level of empathy, professionalism, and strong communication skills to deliver exceptional customer service. The Client Service Specialist collaborates closely with internal teams to manage orders, resolve issues, and support efficient front-office operations. Responsibilities & Duties: Administrative, Customer, and Communication Management Answer and direct incoming calls related to telephonic orders, warehouse deliveries, invoice inquiries, and inspection visits. Greet, admit, and escort office visitors and clients in a professional and courteous manner. Enter and manage orders received via email from property managers. Accurately document order details, status updates, and customer notes within internal systems. Follow up on “On Hold” and canceled jobs to confirm next steps or finalize closures. Installer and Project Coordination Manage daily communication with installers, providing job information, updates, and logistical support. Maintain clear and consistent communication with project managers regarding order progress and site updates. Facilitate coordination between project managers and property representatives to ensure accurate project execution. Data Management Scan, rename, and upload cut sheets, vinyl, and carpet work order packets to Global and Pilot systems. Ensure all project-related documentation is accurately filed and maintained for easy retrieval. Maintain organized records of orders, communications, and project notes. Responsible for managing order entry and fulfillment processes during the company's transition to the RFMS system. Qualifications: At least 2 years of professional experience in a customer service or client support role Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to multitask and manage competing priorities in a fast-paced environment Proficiency in Microsoft Office and experience using CRM or customer service software Experience with RFMS is a plus High school diploma or equivalent required; associate's degree preferred Other: All offers of employment are contingent upon a background check Your information will be kept confidential according to EEO guidelines We are not working with external recruiters or search firms for this position - please do not reach out.

The application window is expected to close on: 1/16/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government TS/SCI with CI Polygraph security clearance. Must live within commuting distance and be able to work onsite 4 days per week in the Herndon, VA/DC area. Meet the Team Our Technical Leaders are an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers! We combine the power of Cisco Analytics and Knowledge with outstanding technical expertise and consultation (that's you) to drive value, innovation, and adoption in our customer's network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are the customer's trusted advisor and guide, helping the customer understand their network, reduce risks, and take advantage of the technology. We work closely with Cisco Engineering to advocate for innovation for our customers and as a liaison, share what is coming with our customers to help them be the groundbreakers of technology. Your Impact As a Customer Delivery Technical Leader, you will help drive the effort to transform our current and future network architecture for our customers. In addition to day-to-day customer activities, training and mentoring other engineers will be required. Bring your creative solutions and be an asset to our team! Minimum Qualifications: * Current TS/SCI with CI Polygraph security clearance. * 7 + years' relevant experience in Cisco enterprise networking (Route/Switch). * Cisco Certified Networking Professional (CCNP) or equivalent skills (Networking). * Strong analytical and problem-solving skills with ability to solve technical problems. Preferred Qualifications: * Ability to provide high-level crisis management through anticipation of issues, problems or events and actively resolving them with the Customer and Partners. * Experience in deploying, implementing, and supporting Cisco network equipment. Be able to lead or guide teams made up of Cisco, Customer and Partner members in the triage and resolution of network problems. * Be experienced delivering Cisco standard methodologies within our customer's infrastructure. * Ability to multitask/self-start and leverage good communication, consulting, and customer relationship skills to create productive collaborations. * LI-VL1 #CJ #PSJF #PSNSO Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $140,600.00 to $178,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $18.00 Maximum Salary: $22.50 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Customer Experience Assistant, Sales - Fairfax, VA Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Fairfax showroom. The targeted budget for this position is $21/hour. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities May Include: Sales & Customer Service: Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options. Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality. Guide customers to purchase, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets. Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product. Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry. Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre-appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. Use our ERP system to manage your tasks and communicate cross-functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. Showroom Coordination & Maintenance: Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines. Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed. Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. What You Have: A passion for the customer. You don't just like to help - you go above and beyond to provide the best possible experience to each customer that comes through the door. A drive to exceed goals. You love a good challenge! You're a self-proclaimed “over-achiever” on a mission to exceed your sales targets. It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment. Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise. Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together! Bonus Points if You Have: A bachelor's degree or equivalent preferred Experience with an ERP or CRM system A passion for socially and environmentally responsible organizations and products What We Offer At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations! Set Schedule. We offer consistent weekly hours, and 2 consecutive days off. Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here! Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more! Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings. Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry. Sales Incentive Programs. Quarterly bonuses for achieving sales targets. Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling! Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering. Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month! 401k match. We know that saving for the future is important. That's why we offer a generous 401k match. Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year. Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions. Disability and Life insurance. 100% employer-paid. Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice - we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You'll receive an email when we've received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other - our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

About Us At Lumina Agency Inc, we believe that success begins with precision, creativity, and collaboration. As a forward-thinking agency specializing in business development and integrated project management, we bring clarity and innovation to every initiative we undertake. Our team is driven by excellence, fueled by strategic insight, and dedicated to delivering results that exceed expectations. Join a workplace where vision meets execution - and where your ideas can make a measurable impact. Job Description We are seeking a dedicated Customer Support Assistant to join our growing team in Washington, DC. In this role, you will be the first point of contact for clients, ensuring that every inquiry is handled efficiently, accurately, and with care. The ideal candidate will have strong communication skills, a problem-solving mindset, and a genuine desire to create a positive experience for every customer. Responsibilities Handle incoming customer inquiries via phone and email with professionalism and empathy. Resolve issues promptly by coordinating with relevant departments and maintaining accurate records. Assist clients with account management, product information, and service requests. Maintain a deep understanding of company policies and services to provide clear and effective support. Contribute to a collaborative environment that values excellence and continuous improvement. Qualifications Qualifications Bachelor's degree preferred or equivalent experience in customer service or administrative support. Exceptional written and verbal communication skills. Strong organizational and multitasking abilities in a fast-paced environment. Proficiency with Microsoft Office Suite and CRM systems. Positive attitude, reliability, and a strong commitment to teamwork and client satisfaction. Additional Information Benefits Competitive salary package ($50,000-$55,000 annually). Opportunities for career growth and professional development. Supportive and inclusive work culture. Comprehensive training and ongoing mentorship. Paid time off and additional company benefits.

BACKGROUND Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Today there are over 700 locations in 40 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement-which encourages participation in and understanding of each child's development. Our class curriculum is developed by our experienced child development program directors and incorporate a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in 6-month increments to meet a child's unique interests and abilities. From birth to age 5, there's always something special awaiting you and your child at Gymboree Play & Music. Job Description Seeking Part-Time Customer Experience Expert: This person will be responsible for ensuring timely follow-up of customer inquiries for classes, birthday parties, special events and billing issues. Duties include emailing customers, tracking and sorting customer emails for follow-up, making phone calls, organizing customer follow-ups and action plans, and closing the loop to drive customer enrollments. 10-15 hours a week commitment Must be available to work every afternoon from 4:00pm-6:00pm - Monday thru Friday Position requires exceptional customer service skills as well as computer, written and communication skills Must be able to multi-task and take direction to drive results to manage all aspects of the customer experience Must be reliable/dependable, extremely organized, self-motivated, action oriented and a thinker/problem solver Flexible schedule a plus to occasionally cover additional shifts when needed This is an excellent position for: College Students with afternoon availability Persons looking for a 2nd job with fixed shift/hours week-to-week "Young at Heart" Seniors seeking part-time work Qualifications Customer Service Skills, Communicator, Problem Solver, Computer Skills Additional Information All your information will be kept confidential according to EEO guidelines.

--------------- We are seeking a Customer Success Executive to join our dynamic sales and marketing team. The ideal candidate will be responsible for managing customer relationships, ensuring customer satisfaction, and driving sales growth. The successful candidate will have a strong background in sales, sales channels, and sales analytics, and will be able to leverage these skills to drive customer success and retention. If you are a motivated individual with a passion for sales and customer satisfaction, we would love to hear from you. Responsibilities: Build and maintain strong, long-lasting customer relationships Develop a deep understanding of customer needs and requirements Collaborate with sales and marketing teams to identify growth opportunities Analyze sales data and customer feedback to drive sales strategies Provide exceptional customer support and ensure customer satisfaction Requirements Requirements: Proven work experience in sales, sales channels, or sales analytics (1-3 years) Strong communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Bachelor's degree in Marketing, Business, or related field is preferred Review our requirements and set up an interview via our link: ************************************ 1-3 years of work experience in sales, sales channels, or sales analytics Strong communication and interpersonal skills Bachelor's degree in Marketing, Business, or related field is preferred

We are in search of a diligent and dedicated Customer Success Consultant to join our Customer Success team. We are Signal Vine, and we have an AI-based text messaging service that is a proven determinant in student success. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team, Signal Vine is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting the customer best utilize the Signal Vine platform. You will act as the technical lead working with customers to set-up and send important message campaigns using the Signal Vine platform. Who We Are Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform transforming how higher education leaders reach, support, and engage students. We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving education and social challenges through technology-based innovation and building a business we can all be proud of while doing it. Job Description What You'll Do On a daily basis you will: Maintain positive customer satisfaction for a number of dedicated accounts Help drive adoption of new features and expand customer usage of existing tools Assist customers in setting up new messaging campaigns Train users on how to use the platform and answer day-to-day questions Perform other customer success or support tasks as required Qualifications Who You Are First of all, you must have a bachelor's degree (BS/BA) from an accredited, four-year institution (or relevant work experience). Specifically, you should have: Experience working with technology products and platforms Interest in technical topics or learning to code is a plus Additionally, you must have/be: Obsessive about getting all the details right Internal drive to meet deadlines and to bring others along with you Effective time management and organizational skills Excellent analytical, verbal and written communication skills Integrity, high character and ability to maintain the confidentiality of customer data Desire to work in an early stage company with "can do" start-up attitude Additional Information What Else You Should Know Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We've been recognized as one of DC's most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers. Competitive salary with individual commission structure Medical (employer paid), dental, and vision insurance plans 401(k) plan with company match Generous paid time-off and holiday schedule with additional floating holidays Casual office attire and pet-friendly office What Now? Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology. All your information will be kept confidential according to EEO guidelines.

Job DescriptionCustomer Support Type: Long-term Contract, no end date. Pay: $20 Hours: Full-Time. Responsibilities Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. Collects and enters orders for new or additional products or services. Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers' problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Performs other related duties as assigned. Requirements: High School Diploma or equivalent Ability to pass a drug and background check. Customer service experience required. Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software Benefits Information: Eligible for Health Benefit Coverage following 60 days of employment 401k After 1 Year. 1 Week Sick accrued Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law. Powered by JazzHR 5xXqZujClF

Job DescriptionSteeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John's Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.'s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night's sleep. “People will forget what you said, forget what you did, but people will never forget how you made them feel.” (Maya Angelou) At The Hay-Adams, we embrace this truth. We celebrate the way each of our staff members uniquely give of themselves, not only so that our guests may feel inexorably welcome and looked after, but also because we treat one another like family. Located in one of downtown Washington, DC's most extraordinary locations, The Hay-Adams is a fiercely independent hotel with strong traditions. Amidst the foundations of excellence that shape our standards for how thoroughly, thoughtfully, and kindly we treat our guests, runs a thread of passion for personal growth, camaraderie, joy, and pride in our work. We invite you to join us in making people feel how much you believe in what you do, and in what we do together at The Hay-Adams. The role We are looking for a Reservations Agent who will play a pivotal role in providing excellent customer service to ensure the effective operation of Reservation Agent. Your primary responsibility will be to attend to guest needs during the reservation process ensuring guest satisfaction, while building a client network and maintaining steadfast commitment to The Hay-Adams' Leading Quality Standards. What you'll gain Your potential to represent the best of hospitality is limitless. We offer attractive compensation with excellent benefits: · first-rate medical, dental, life and vision insurance· generous 401K with a 3-to-1 match· free parking and dry cleaning· free meal in the employee cafeteria Find out more We encourage you to get to know us a little better, virtually, via Instagram, Twitter, and Facebook. #hospitalityjobs #hoteljobs #luxuryjobs #thehayadams The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Entry Level Call Center Specialist As an Entry Level Call Center Specialist for Wireless Nation, a Wireless Zone, Verizon Authorized Retailer, you will utilize your passion to provide excellent customer service via phone & email. Your ability to provide a unique sales experience and the right products, will create loyal customers for life! Organization Overview Wireless Zone is more than just one of the largest Premium Verizon Wireless Retailers. We are committed to making our employees, customers, and communities better. Performance Objectives What is expected of our Business Development Specialists at Wireless Nation? Be a Rockstar. Utilize the training, tools, and resources to create a unique sales experience for our customers. Building Relationships. Connect with our existing customers to share exciting information. Grow your Career. Access additional training courses to grow and develop personally and professionally. Get Involved. Take advantage of Wireless-Zone/TCC Gives (volunteer & grant program) to give back and get involved in your community. The Role The Business Development Specialist is an integral role to increase store traffic from current lead data. The Specialist will create appointments for our in-store sales staff by contacting existing or potential customers by phone and email to come visit one of our Wireless Zone, Verizon stores. What does your daily day look like? Reaching out to warm leads provided to you via phone and email Setting up appointments through warm leads for in-store Sales Consultants Appointments set will be scheduled through Google Calendar Following up with scheduled appointments as reminders to customer and in store personnel Earnings $28,000.00-$70,000.00 annually We are looking for driven and motivated candidates who: Can effectively make hundreds of warm lead calls per day Demonstrate relationship-building skills Have a talent for quickly evaluating and adapting to a client's preferred style of communication Can work well independently and as part of a cohesive team Have strong time management, planning and organization skills Have a strong work ethic and is determined. Equal Employment Opportunity We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

The Director of Customer Support and Field Services leads a national, multi-functional team responsible for delivering a world-class post-shipment experience to STULZ HVAC customers. This role oversees Field Service, Technical Support, Service Coordination, Parts, and Training-ensuring responsiveness, operational excellence, and customer satisfaction across North America. This strategic leadership position requires a seasoned service operations professional with experience managing technical teams in commercial or mission-critical environments such as data centers. While HVAC experience is preferred, candidates with a strong track record in field service, technical support, and customer operations in high-reliability industries will be considered. Essential Duties and Responsibilities: Support Strategy and Leadership Develop and execute a scalable national support strategy aligned with STULZ's growth, quality, and customer satisfaction objectives. Lead functional supervisors across Field Service, Technical Support, Service Coordination, Parts, and Aftermarket Training, ensuring consistency in process, policy, and performance. Evolve the organization from tactical-heavy execution to a functionally aligned structure optimized for responsiveness and scalability. Establish and manage performance analytics and KPIs to monitor service execution, identify improvement opportunities, and drive the growth of aftermarket service offerings including spare parts, retrofits, and remote support. Operational Excellence and Team Development Establish and maintain standardized processes, escalation protocols, and KPIs that drive first-time resolution, field technician efficiency, and customer satisfaction. Promote a safety-first, service-driven culture across all levels of the team. Build a leadership pipeline through coaching and development of supervisory staff, preparing the organization for future scale. Customer Experience and Field Enablement Act as a senior escalation point for key accounts and complex service situations. Develop service readiness strategies to support product launches and high-demand markets, particularly within mission-critical environments. Implement systems for feedback capture and service quality improvement. Performance Monitoring and Financial Oversight Track and report team performance across key metrics including response time, resolution rate, aftermarket revenue, and cost control. Lead service forecasting, staff planning, and operational budgeting. Drive service margin improvement through efficiency gains and expanded support offerings (e.g., parts programs, remote support, retrofit services). Cross-Functional Collaboration Partner with Engineering, Sales, and Manufacturing to resolve systemic issues, improve serviceability, and ensure post-sales alignment. Support Marketing and Sales with initiatives related to aftermarket programs and customer engagement. Qualifications: To succeed in this role, candidates must demonstrate the skills and experience necessary to perform the essential duties effectively. Reasonable accommodation will be made for individuals with disabilities. 10+ years of progressive leadership in commercial service operations, technical support, or field service-preferably in mission-critical industries such as data centers, electrical, or mechanical services. Demonstrated success leading multi-functional teams, improving operational workflows, and managing field-based service organizations. Strong understanding of service metrics, cost control, customer escalation handling, and continuous improvement practices. Excellent leadership, communication, and organizational skills. Experience with ERP/CRM systems and service tools; proficiency in Microsoft Office Suite. Preferred, but not required: Experience with commercial HVAC systems, data center operations, or mechanical infrastructure. Associate's degree or technical certification in a related field; Bachelor's degree preferred Salary Range: $145k - $175k

What you will be doing Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates. Process all changes and cancellations for group reservations. Prepare group guest lists prior to arrival. Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request. Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings. Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay. Pay $20.00 hourly (USD)

Job Description LEVEL: Various TYPE: Consultant/Contract McColm & Company (McColm) is a mission-driven and customer-focused consulting firm that equips change makers with the knowledge, skills, and insights they need to succeed in an increasingly complex world. McColm specializes in supporting U.S. federal customers with national security and foreign affairs focused portfolios by managing bespoke professional training programs, delivering effective training support solutions, and providing highly specialized technical assistance and analysis expertise to decision makers. McColm issues this Call for CVs for Role Players to serve on an anticipated contracts. The position descriptions below detail the general duties and qualifications of the anticipated positions, contingent upon contract award. Duties McColm seeks to build a bench of Role Players from a variety of backgrounds who are available for intermittent and short term assignments to create live action and realistic training environments that support learning and skills development of national security and foreign affairs focused Government personnel. Role players may be assigned to travel to different sites to re-enact training exercises and are provided with a script or scenario that they must follow to participate in exercises. Roles include various scripted and unscripted roles of casualties, protesters, host country community members, local officials, insurgents, police officers, interpreters, and many others. The general duties of the Role Player are as follows: Study assigned role and any scripts provided to ensure realistic reenactment. Provide acting during training programs to assist in creating scenarios simulating situations that may be encountered while on TDY or deployments. Maintain acting character for duration of scenario. Follow directions given by instructors regarding the given scenario. Participate in rehearsals and preparatory meetings to ensure effective coordination and preparation. Operate in an outdoor field environment in various climate conditions (i.e. heat, humidity, sleet, rain) when required. Demonstrate reliability and timeliness with ability to be at training locations when necessary. Requirements The qualified candidate for Role Player should possess the following experience: Previous experience as a role player for federal training programs is highly desired. High school diploma or GED equivalent preferred. Possess excellent verbal and written English skills, and knowledge of one or more target languages, including the ability to listen and interpret messages correctly. Capable of performing their assigned work, including moving distances up to 3 kilometers (KM) over uneven ground and remaining standing for extended periods of time order to support training. Ability to lift and carry up to 25 pounds in scenario and during OE set-up/tear down and carry all associated equipment props in support of the training environment. Perform mission-related duties in a manner that ensures mission success within safety constraints. Previous experiences as Linguist/Cultural Advisor/Role Player CONUS and OCONUS is a plus for roles that require foreign language application. Must be reliable, punctual, and able to pass background checks to receive approval to access federal facilities. Willing and able travel to austere/hazardous locations as necessary. Must be a U.S. Citizen. McColm & Company is an equal opportunity employer offering employment without regard to race, color, religion, sex, age, sexual orientation, national origin, citizenship, gender identity or expression, disability status, or any other characteristic protected by federal, state or local laws. Due to the high volume of applications McColm receives and to ensure we comply with our internal hiring policies, we regret we are not able to respond to individual phone calls or emails regarding application status.

Enterprise Management Solutions, Inc. (EMS) is seeking a flexible and professional Call Center Specialist to provide call-handling services on an as-needed contract basis. This role primarily focuses on outbound calling for HR recruitment and sales campaigns, with occasional responsibility for inbound calls routed through EMS's RingCentral system. The Call Center Specialist will follow scripts, record and transcribe calls, and maintain detailed notes in EMS systems. Depending on assignments, the contractor will report to different department managers (e.g., HR, Sales, or Operations). Contractors may use the RingCentral desktop platform or install the RingCentral app on their phone. Downloading proprietary company information to personal devices is strictly prohibited. Key Responsibilities: Outbound Calling Place all outbound calls through RingCentral. Conduct HR recruitment outreach to candidates and outbound sales calls to prospects. Follow department-provided scripts and guidelines for compliance and professionalism. Inbound Call Handling Receive and manage inbound calls routed through RingCentral. Use provided inbound scripts or protocols for information capture and escalation. Document call outcomes in EMS systems promptly. Call Recording & Documentation Record all calls using RingCentral's recording features. Transcribe calls accurately and paste transcriptions into official notes or CRM fields. Maintain complete, timely, and accurate call records for departmental use. Appointment Setting Confirm and schedule interviews, meetings, or sales consultations. Update calendars and scheduling platforms as directed by the department. Provide warm handoffs to HR recruiters, hiring managers, or sales staff. Software & Systems Operate exclusively within RingCentral for all call activity. Use EMS-approved CRM, transcription, and scheduling tools. Report software or system issues promptly to the supervising manager. Quality & Compliance Uphold EMS's confidentiality and compliance standards. Do not download or store proprietary information on personal devices. Ensure transcription and call notes meet company accuracy standards. Contractor Qualifications Prior experience in outbound calling, inbound call handling, recruitment, or sales support preferred. Strong phone communication skills with the ability to follow scripts. Familiarity with RingCentral or similar cloud-based systems. Reliable internet, phone/computer with RingCentral app, headset, and quiet workspace. Strong transcription and data-entry skills. Self-motivated with the ability to work independently under varying department managers. Competencies Adaptability - Comfortable switching between HR, Sales, or Operations assignments. Professional Communication - Maintains a courteous, persuasive, and professional tone. Attention to Detail - Delivers accurate transcriptions and documentation. Confidentiality - Safeguards sensitive HR and client data. Independence - Completes assignments with minimal supervision. Engagement Terms Work is provided as needed, up to 20 hours per week. No minimum hours are guaranteed. Compensation: $15.00 - $20.00 per hour, based on experience and performance. Contractor is responsible for all applicable taxes; a 1099 form will be issued annually. This engagement does not include employee benefits. Contractor may install the RingCentral app on their phone but must not download or store proprietary EMS information on personal devices. Contractor will report to various department managers depending on assignment (e.g., HR, Sales, Operations).