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Become A Customer Associate

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Working As A Customer Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Associate jobs

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Customer Associate Career Paths

Customer Associate
Service Representative Account Executive Territory Manager
Account Manager
5 Yearsyrs
Specialist Operations Manager General Manager
Area Manager
7 Yearsyrs
Shift Leader Kitchen Manager Executive Chef
Assistant General Manager
5 Yearsyrs
Specialist Account Manager Sales Manager
Branch Manager
6 Yearsyrs
Medical Assistant Office Manager
Business Manager
7 Yearsyrs
Shift Leader Home Health Aid Call Center Representative
Call Center Manager
6 Yearsyrs
Ship Worker Project Manager General Manager
Center Manager
6 Yearsyrs
Call Center Representative Customer Care Representative Customer Account Representative
Customer Account Manager
5 Yearsyrs
Office Manager General Manager
District Manager
7 Yearsyrs
Machine Operator Security Officer Account Manager
District Sales Manager
7 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Security Officer Technician Sales Consultant
Internet Sales Manager
6 Yearsyrs
Medical Assistant Front Desk Coordinator
Office Manager
5 Yearsyrs
Ship Worker Technician Account Manager
Sales Account Manager
6 Yearsyrs
Security Officer Sales Consultant Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Warehouse Associate Security Officer Account Manager
Sales Manager
5 Yearsyrs
Security Guard Sales Consultant Senior Sales Representative
Senior Representative
5 Yearsyrs
Warehouse Associate Forklift Operator Technician
Service Manager
7 Yearsyrs
Service Representative Account Manager Account Executive
Territory Manager
7 Yearsyrs
Machine Operator Production Supervisor Warehouse Supervisor
Warehouse Manager
5 Yearsyrs
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Average Length of Employment
Customer Liaison 3.1 years
Center Specialist 2.6 years
Customs Consultant 2.6 years
Representative 2.1 years
Customer Agent 2.0 years
Customer Associate 2.0 years
Customer Assistant 1.9 years
Customer Advisor 1.9 years
Top Employers Before
Cashier 12.8%
Internship 7.0%
Server 2.9%
Manager 2.7%
Associate 2.6%
Volunteer 2.6%
Clerk 2.1%
Supervisor 1.9%
Top Employers After
Cashier 7.9%
Internship 5.6%
Manager 4.4%
Associate 4.0%
Server 3.8%
Specialist 2.6%
Teller 2.4%

Customer Associate Demographics

Gender

Female

59.2%

Male

38.8%

Unknown

2.0%
Ethnicity

White

77.1%

Hispanic or Latino

12.7%

Asian

7.8%

Unknown

1.9%

Black or African American

0.6%
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Languages Spoken

Spanish

58.9%

French

13.0%

Italian

3.8%

Japanese

3.8%

Vietnamese

2.7%

Portuguese

2.2%

Chinese

2.2%

Mandarin

1.6%

Cantonese

1.6%

Hindi

1.1%

Dutch

1.1%

Hmong

1.1%

Korean

1.1%

Russian

1.1%

German

1.1%

Hebrew

1.1%

Polish

1.1%

Swahili

0.5%

Tigrinya

0.5%

Thai

0.5%
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Customer Associate Education

Schools

University of Phoenix

20.3%

Southern New Hampshire University

6.6%

University of Wisconsin - Whitewater

6.1%

Liberty University

5.1%

Grand Canyon University

5.1%

Middle Tennessee State University

4.6%

Strayer University

4.6%

University of South Florida

4.1%

Ohio State University

4.1%

Southwest Tennessee Community College

4.1%

University of Arizona

4.1%

Kutztown University of Pennsylvania

3.6%

American InterContinental University

3.6%

Marshall University

3.6%

Utah Valley University

3.6%

Columbus State Community College

3.6%

University of Memphis

3.6%

Oklahoma State University

3.6%

Greenville Technical College

3.6%

Appalachian State University

3.0%
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Majors

Business

26.2%

Psychology

6.8%

Criminal Justice

6.7%

Health Care Administration

6.0%

Communication

5.1%

Marketing

4.8%

Accounting

4.8%

General Studies

4.4%

Management

3.9%

Biology

3.4%

Liberal Arts

3.4%

Education

3.3%

Medical Assisting Services

3.2%

Nursing

3.0%

Computer Science

2.9%

Graphic Design

2.7%

English

2.6%

Finance

2.4%

Fine Arts

2.3%

Information Technology

2.1%
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Degrees

Bachelors

39.0%

Other

31.0%

Associate

14.1%

Masters

8.3%

Certificate

5.0%

Diploma

2.1%

Doctorate

0.4%

License

0.1%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Customer Associate

NewMerchandiseProductKnowledgeSalesFloorEnsureCustomerSatisfactionDeliCustomerInquiriesDataEntryPhoneCallsCustomerComplaintsInboundCallsCommunicationSkillsCustomerRelationsCustomerIssuesHighVolumeCustomerServiceSkillsSetupSalesGoalsCustomerOrdersCustomerCareTroubleshoot

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Top Customer Associate Skills

  1. New Merchandise
  2. Product Knowledge
  3. Sales Floor
You can check out examples of real life uses of top skills on resumes here:
  • Unpacked and displayed new merchandise in a timely manner.
  • Interact with diverse customers requiring good communication and strong product knowledge
  • Replenish sales floor with stock room merchandise, tidy sales floor, and assist other associates.
  • Worked as a team with food and retail services to ensure customer satisfaction.
  • Scan in all packages and delivered them to personnel obtaining signature.

Top Customer Associate Employers

Customer Associate Videos

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