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Become A Customer Associate

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Working As A Customer Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $37,000

    Average Salary

What Does A Customer Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Associate Jobs

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Customer Associate Career Paths

Customer Associate
Office Assistant Executive Assistant Office Manager
General Manager
6 Yearsyrs
Office Assistant Executive Assistant Assistant Manager
Account Manager
5 Yearsyrs
Office Assistant Executive Assistant Manager
Sales Manager
5 Yearsyrs
Teller Service Representative Account Executive
Branch Manager
6 Yearsyrs
Teller Loan Officer Account Executive
District Sales Manager
7 Yearsyrs
Teller Specialist Consultant
Business Development Manager
9 Yearsyrs
Certified Nursing Assistant Team Leader Store Manager
District Manager
7 Yearsyrs
Certified Nursing Assistant Team Leader Manager
Service Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Project Manager
Product Manager
6 Yearsyrs
Security Officer Specialist Account Executive
Territory Manager
7 Yearsyrs
Security Officer Officer Manager
Business Owner
6 Yearsyrs
Security Officer Officer Supervisor
Warehouse Manager
5 Yearsyrs
Crew Member Specialist Credit Analyst
Relationship Manager
6 Yearsyrs
Crew Member Merchandiser Sales Specialist
Senior Account Manager
7 Yearsyrs
Crew Member Agent Sales Specialist
Sales Account Manager
6 Yearsyrs
Medical Assistant Billing Specialist Customer Service Supervisor
Call Center Manager
6 Yearsyrs
Medical Assistant Coordinator Operation Supervisor
Manager, Assistant Vice President
7 Yearsyrs
Medical Assistant Patient Care Coordinator Account Manager
Client Services Manager
7 Yearsyrs
Assistant Coach Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
Technical Support Representative Technical Support Engineer Supervisor, Technical Support
Manager, Custom Support And Services
7 Yearsyrs
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Do you work as a Customer Associate?

Help others decide if this is a good career for them

Average Length of Employment
Customer Associate 2.0 years
Customer Assistant 1.8 years
Top Careers Before Customer Associate
Cashier 16.3%
Internship 7.0%
Server 3.2%
Volunteer 2.8%
Associate 2.7%
Assistant 2.5%
Hostess 2.3%
Manager 2.2%
Waitress 2.1%
Supervisor 1.7%
Top Careers After Customer Associate
Cashier 13.7%
Internship 5.5%
Associate 4.3%
Server 4.2%
Manager 3.1%
Volunteer 2.6%
Supervisor 2.2%
Teller 2.1%

Do you work as a Customer Associate?

Average Yearly Salary
$37,000
View Detailed Salary Report
$21,000
Min 10%
$37,000
Median 50%
$37,000
Median 50%
$37,000
Median 50%
$37,000
Median 50%
$37,000
Median 50%
$37,000
Median 50%
$37,000
Median 50%
$65,000
Max 90%
Best Paying Company
Capital One
Highest Paying City
Brentwood, NY
Highest Paying State
New Jersey
Avg Experience Level
1.9 years
How much does a Customer Associate make at top companies?
The national average salary for a Customer Associate in the United States is $37,223 per year or $18 per hour. Those in the bottom 10 percent make under $21,000 a year, and the top 10 percent make over $65,000.

How Would You Rate The Salary Of a Customer Associate?

Have you worked as a Customer Associate? Help other job seekers by rating your experience as a Customer Associate.

Top Skills for A Customer Associate

  1. Customer Service
  2. New Merchandise
  3. Sales Floor
You can check out examples of real life uses of top skills on resumes here:
  • Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and effectively.
  • Set up displays, bringing out new merchandise, assisting customers with questions they had or help them find and item.
  • Assigned primarily to one zone on the sales floor, but required to work in other areas of store.
  • Received inbound phone calls from prospective customers to generate programming package for their individual lifestyles.
  • Achieved individual and corporate sales goals

Rank:

Average Salary:

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Top 10 Best States for Customer Associates

  1. Minnesota
  2. New Hampshire
  3. Rhode Island
  4. Wisconsin
  5. Massachusetts
  6. Wyoming
  7. Alaska
  8. Delaware
  9. Connecticut
  10. Ohio
  • (1,923 jobs)
  • (652 jobs)
  • (307 jobs)
  • (1,769 jobs)
  • (2,051 jobs)
  • (210 jobs)
  • (156 jobs)
  • (319 jobs)
  • (816 jobs)
  • (3,837 jobs)

Customer Associate Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 6,964 Customer Associate resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Customer Associate Resume

View Resume Examples

Customer Associate Demographics

Gender

Female

51.8%

Male

36.4%

Unknown

11.8%
Ethnicity

White

60.9%

Hispanic or Latino

16.5%

Black or African American

11.3%

Asian

7.4%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

64.1%

French

11.3%

Japanese

3.5%

Mandarin

2.7%

Vietnamese

2.3%

Italian

2.3%

Portuguese

2.3%

Chinese

2.0%

Cantonese

1.6%

Russian

1.2%

Polish

1.2%

Dutch

0.8%

Hmong

0.8%

Korean

0.8%

Hebrew

0.8%

German

0.8%

Swahili

0.4%

Hindi

0.4%

Khmer

0.4%

Bengali

0.4%
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Customer Associate Education

Schools

University of Phoenix

24.0%

Austin Community College

6.1%

Arizona State University

5.3%

Strayer University

4.8%

Kaplan University

4.8%

The Academy

4.3%

Southern New Hampshire University

4.0%

Michigan State University

4.0%

Brigham Young University

4.0%

University of Central Florida

3.8%

University of South Florida

3.8%

Ohio State University

3.8%

Kutztown University of Pennsylvania

3.5%

Columbus State Community College

3.5%

Everest Institute

3.5%

University of North Carolina at Greensboro

3.5%

Virginia Commonwealth University

3.3%

Tidewater Community College

3.3%

Oklahoma State University

3.3%

University of North Texas

3.3%
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Majors

Business

26.9%

Psychology

6.4%

Criminal Justice

5.7%

Health Care Administration

5.6%

Accounting

5.6%

General Studies

5.2%

Communication

4.7%

Medical Assisting Services

4.5%

Marketing

4.0%

Nursing

3.9%

Liberal Arts

3.7%

Biology

3.2%

Management

3.0%

Computer Science

3.0%

English

2.7%

Finance

2.7%

Graphic Design

2.5%

Education

2.3%

Fine Arts

2.2%

Information Technology

2.1%
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Degrees

Bachelors

38.8%

Other

30.8%

Associate

14.7%

Masters

7.1%

Certificate

5.4%

Diploma

2.6%

Doctorate

0.4%

License

0.3%
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How Would You Rate Working As a Customer Associate?

Are you working as a Customer Associate? Help us rate Customer Associate as a Career.

Top Customer Associate Employers

Jobs From Top Customer Associate Employers

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