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Become A Customer Associate

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Working As A Customer Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Associate Do At Kelly Services

* Handles inquiries and calls from external and internal customers on daily basis.
* Logs inquiries into Prospect System to establish tracking for future calls and ensures adequate documentation of the call for global access on a daily basis.
* Updates/changes basic customer account information on a daily basis.
* Utilizes logic/troubleshooting skills to resolve customer issues on a daily basis.
* Handles customer billing and invoicing inquiries on a daily basis.
* Works alongside the assigned Customer Interaction Team Specialist to ensure proper handling of customer inquiries on a daily basis.
* Resolves open inquiries within the established timeframes through decision-making and coordination with other departments.
* Quickly and accurately routes requests requiring more than 15 minutes to the appropriate department.
* Backs up department team members as needed.
* Performs other duties as assigned

What Does A Customer Associate Do At KPMG

* Provide advice to clients, in a variety of industries, on import and export matters
* Research U
* S. and international import and export trade matters
* Research, write, and review international trade advice
* Formulate ideas and deliver possible trade savings opportunities
* Aid in the development and training of team members
* Assist in the delivery of multiple client engagements on time and within budget; maintain active communication with clients in an effort to manage expectations and satisfactio

What Does A Customer Associate Do At Sears Hometown and Outlet

* Utilizes approved selling practices and guidelines to determine customer need and match with appropriate product and services
* Drives revenue growth by using selling and customer service skills, including completing sales through ringing of sales through the point of sale system
* Optimizes miscellaneous income opportunities (i.e., credit, rapid credit, AccountCare, protection agreements, installation, gift cards, and Shop Your Way Rewards)
* Executes operational and selling processes consistently, and ensures sales performance standards are met (i.e., use of Discovery Guide and other selling tools to sell product and offer credit products, protection agreements
* Role-plays with coworkers on selling process and miscellaneous income opportunities
* Provides deliberate and respectful feedback to coworkers on selling practices.
* Maintains knowledge of Sears' products, and provides appropriate matching of features and benefits of these products to meet the customers' needs
* Maintains merchandising standards within assigned departments, such as Replenishment and Housekeeping, including ad set up and take down
* Ensures that the department is in-stock, clean, signed properly, and organized for customers.
* Reviews the Associate Contribution Report (ACR) daily to identify opportunities for performance improvement
* Assists in handling customer issues after the sale
* Follows all applicable laws, regulations, and Company policies
* Performs other duties as assigned
* QualificationsRequiredPreferredLicenses

What Does A Customer Associate Do At Office Depot

* Associates review customer issues using internal and external computer applications in order to resolve concerns.
* Associates work with multiple channels within the company network requiring a base knowledge of processes throughout.
* Provide critical interface between all aspects of the operation; Internal (Transportation, Operations, Front line customer service, CC and AB billing, Loss Prevention etc) and External customers.
* Respond to status requests on pending customer orders.
* Primary focus is to recover on customer orders that contain defects, and with work with Distribution management teams to reduce future potential defects by identifying root causes and improving processes.
* Delivery Only processing
* Orders not delivered complete require review and either approval or deletion of the customer request for new shipment
* Must be completed by COB local time
* Approve DOs for concealed shortage
* Approve DOs for orders not shipped
* Approve DOs for Damage not delivered
* Approve DOs for orders not delivered as lost
* Must update comments on rationale for action (approve/delete)
* Must send reverse resolution form for all DOs deleted for cause
* Customer advisement
* Service Requests
* Customer submissions for issues with orders that need to be communicated to the field for resolution
* Communicate with carrier on change of address requests
* Communicate with carrier on cancellation of orders
* Communicate with carrier on complaints
* Communicate with carrier on delivery instructions
* Key remedies for Delivery only Blocks (Only this team can key them
* Restricted for all other teams)
* Obtain proof of completion for returns not picked up reports and Late delivery reports from the carrier(s)
* Delivery exception processing
* Driver posting indicating issues with a delivery that require resolution
* Provide carriers instructions on orders where they cannot locate an address
* Key no charge order for carrier reports of missing merchandise in part or in whole
* Key credit on order for carrier reports of missing wholesale merchandise and send a Reverse CRF for customer communication to replace order
* Communicate with routing for order misrouted to the wrong carrier and key remedy
* Communicate instruction to carrier on disposition of suspected fraudulent order
* Key credit for orders refused
* Key credit for orders not delivered after two attempts
* Key remedy for Mis-picked order
* Key remedy for Damaged order
* Key remedy for Duplicate order
* Credit Only processing
* Credits pending approval or deletion for customers who have not received orders, require billing corrections or require satisfaction credits.
* Approve Credits for Refused orders, Delivery failure issues, Pricing errors, Billing error Orders not delivered in part or in whole, Delivery fees, VW that do not auto release, Print department orders, Drop-ship orders not delivered, Defective/ damaged product
* Advise transportation on possible claim issues
* Any credit not approve requires reverse CRF be sent for customer advisement
* Return to Vendor on ODN processing
* Credits that are returning to a vendor for order shipped direct from vendor on ODN accounts
* Approve credits for product returned directly to a vendor
* Voice of the customer reporting
* Analysis on VOC issues provided to DC management in order to inform and designate responsibility
* Categorize by Supply chain defects, and Front line customer service defect - by DC
* Miscellaneous ODN process to include ship holds, credits, billing for CCS buildings.
* Release orders with shipping assignment issues
* Approve credits for product not shipped, and satisfaction
* Adjust Authorized to return orders by sku
* Create Call tags when insufficient call tags have been issued on cross company return orders
* Comm Boxes (East/West)
* Global mailboxes for general concerns in order to resolve customer issues
* Provide carriers with customer phone numbers (either invalid or not entered at order entry) in order to set deliveries
* Upload Order exceptions for large order delivery failure - part of disaster recovery
* Organize OSD (over short damage reports provided by carriers)
* Modify delivery only returns keyed with errors, and credit only returns keyed with errors
* Key credits/Return only for return only voided by the DC
* Provide updates to account managers for order issues
* Communicate issues to carriers for Loss Prevention
* Provide update to dispute resolution (account billing and OMS credit card and other)
* Assist Carriers, Executive customer relations, sales support, and DC personnel with concerns and order issues (ex.
* Gate code needed, address invalid, carrier cannot deliver as product tendered was damaged)
* Communicate with Replenishment on stock issues
* Advise carriers of possible issues with pickups (not packaged, still assembled etc)
* Monitor orders stuck in ship or pool status and remedy if required

What Does A Customer Associate Do At Invesco

* Support clients as they onboard onto the Jemstep digital advice platform
* Use consultative approach to address clients’ needs and business objectives
* Collaborate with other team members to ensure all facets of onboarding are coordinated and launch milestones are met
* Develop expertise at Jemstep Advisor Pro offering and various platform options, integrations and value added services
* Apply customer success best practices to support clients post-launch in growing online AUM and accessing additional Jemstep services
* Provide input on roadmap priorities, representing the voice of the customer
* In collaboration with project managers, prepare and maintain project plans, status reports and issue logs

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How To Become A Customer Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Associate jobs

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Top Skills for A Customer Associate

NewMerchandiseProductKnowledgeSalesFloorEnsureCustomerSatisfactionDeliCustomerInquiriesDataEntryPhoneCallsCustomerComplaintsInboundCallsCommunicationSkillsCustomerRelationsCustomerIssuesHighVolumeCustomerServiceSkillsSetupSalesGoalsCustomerOrdersCustomerCareTroubleshoot

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Top Customer Associate Skills

  1. New Merchandise
  2. Product Knowledge
  3. Sales Floor
You can check out examples of real life uses of top skills on resumes here:
  • Unpacked and displayed new merchandise in a timely manner.
  • Interact with diverse customers requiring good communication and strong product knowledge
  • Replenish sales floor with stock room merchandise, tidy sales floor, and assist other associates.
  • Worked as a team with food and retail services to ensure customer satisfaction.
  • Scan in all packages and delivered them to personnel obtaining signature.

Top Customer Associate Employers

Customer Associate Videos

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