Customer associate vs associate customer service representative

The differences between customer associates and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer associate and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $32,989 average annual salary of a customer associate.

The top three skills for a customer associate include sales floor, product knowledge and customer service. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Customer associate vs associate customer service representative overview

	Customer Associate	Associate Customer Service Representative
Yearly salary	$32,989	$35,215
Hourly rate	$15.86	$16.93
Growth rate	-4%	-4%
Number of jobs	191,027	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

What does a customer associate do?

A customer associate is responsible for providing the best customer service by assisting the customers with their inquiries and concerns, as well as resolving their complaints, processing replacements, and issuing refunds as needed. Customer associates also sell products and services to the customers, demonstrating product features, and identifying business opportunities to drive more revenues and profits for the business. They must have excellent communication and organizational skills to process orders and payments timely and accurately.

What does an associate customer service representative do?

An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

Customer associate vs associate customer service representative salary

Customer associates and associate customer service representatives have different pay scales, as shown below.

	Customer Associate	Associate Customer Service Representative
Average salary	$32,989	$35,215
Salary range	Between $21,000 And $51,000	Between $26,000 And $46,000
Highest paying City	Los Angeles, CA	Washington, DC
Highest paying state	California	Massachusetts
Best paying company	Udemy	Deutsche Bank
Best paying industry	Telecommunication	Finance

Differences between customer associate and associate customer service representative education

There are a few differences between a customer associate and an associate customer service representative in terms of educational background:

	Customer Associate	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Customer associate vs associate customer service representative demographics

Here are the differences between customer associates' and associate customer service representatives' demographics:

	Customer Associate	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 42.6% Female, 57.4%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 12.1% Unknown, 5.6% Hispanic or Latino, 19.9% Asian, 6.9% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer associate and associate customer service representative duties and responsibilities

Customer associate example responsibilities.

Manage product queries, process orders and deliveries of medical devices to NHS and private hospitals in UK.
Collaborate with management to train new employees on company policies and procedures and manage customer concerns via LiveChat.
Provide troubleshooting steps to service apple products.
Answer phones, operate POS and collect payments of cash, credit/debit cards and checks.
Job duties include not only calls, but faxing, copying, outlook, multitasking.
Require to have above average language skills, phone, negotiating, collaboration, persuasion, innovation.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Customer associate vs associate customer service representative skills

Common customer associate skills

Sales Floor, 24%
Product Knowledge, 22%
Customer Service, 13%
Phone Calls, 7%
Customer Calls, 3%
Outbound Calls, 3%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Office and Administrative Industry
Customer Associate
Customer Associate vs Associate Customer Service Representative

Updated January 8, 2025

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