Customer associate vs customer service consultant

Differences between customer associate and customer service consultant duties and responsibilities

Customer associate example responsibilities.

• Manage product queries, process orders and deliveries of medical devices to NHS and private hospitals in UK.
• Collaborate with management to train new employees on company policies and procedures and manage customer concerns via LiveChat.
• Provide troubleshooting steps to service apple products.
• Answer phones, operate POS and collect payments of cash, credit/debit cards and checks.
• Job duties include not only calls, but faxing, copying, outlook, multitasking.
• Require to have above average language skills, phone, negotiating, collaboration, persuasion, innovation.
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Customer service consultant example responsibilities.

• Manage call center productivity levels by maintaining CSR schedule adherence.
• Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
• Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
• Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.
• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
• Perform daily closeout procedures on POS.
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