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Customer Associate resume examples for 2025

Updated January 8, 2025
8 min read

Customer associate resume research summary. We analyzed 1,743 customer associate resumes to determine which ones land the most jobs. Below you'll find example customer associate resumes that can help you get an interview (and a job offer) from companies like Sears Holdings and Walgreens. Here are the key facts about customer associate resumes to help you get the job:

  • The average customer associate resume is 292 words long
  • The average customer associate resume is 0.6 pages long based on 450 words per page.
  • Sales floor is the most common skill found on resume samples for customer associates. It appears on 24.0% of customer associate resumes.

After learning about how to write a professional resume for a customer associate, make sure your resume checks all the boxes with our AI resume builder.

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Customer Associate resume example

Choose from 10+ customizable customer associate resume templates

Choose from a variety of easy-to-use customer associate resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your customer associate resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Associate Resume
Customer Associate Resume
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Customer Associate Resume
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Customer Associate Resume
Customer Associate Resume
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Customer Associate Resume
Customer Associate Resume

Entry level customer associate resume example

Professional customer associate resume example

Customer Associate resume format and sections

  1. 1

    1. Add contact information to your customer associate resume

    Your name should be the biggest text on the page and be at or near the top of the document. Your address doesn't need to include your street name or house number - listing your city and state works just fine. Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching). Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

    Customer Associate Resume Contact Information Example #1

    Hank Rutherford Hill

    St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

    Do you want to know more?
    How To Write The Perfect Resume Header
  2. 2

    2. Add relevant education to your customer associate resume

    Your resume's education section should include:

    • The name of your school
    • The date you graduated (Month, Year or Year are both appropriate)
    • The name of your degree

    If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

    Optional subsections for your education section include:

    • Academic awards (Dean's List, Latin honors, etc. )
    • GPA (if you're a recent graduate and your GPA was 3.5+)
    • Extra certifications
    • Academic projects (thesis, dissertation, etc. )

    Other tips to consider when writing your education section include:

    • If you're a recent graduate, you might opt to place your education section above your experience section
    • The more work experience you get, the shorter your education section should be
    • List your education in reverse chronological order, with your most recent and high-ranking degrees first
    • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

    Check More About Customer Associate Education

    Customer Associate Resume Relevant Education Example #1

    High School Diploma 2018 - 2020

    Customer Associate Resume Relevant Education Example #2

    High School Diploma 2014 - 2016

  3. 3

    3. Next, create a customer associate skills section on your resume

    Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

    Here are some tips to keep in mind when writing your resume's skills section:

    • Include 6-12 skills, in bullet point form
    • List mostly hard skills; soft skills are hard to test
    • Emphasize the skills that are most important for the job

    Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

    Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

    Example of skills to include on an customer associate resume

    • Sales Floor Skills.
       

      The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

    • Product Knowledge Skills.
       

      Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

    • Customer Service Skills.
       

      Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

    • Phone Calls Skills.
       

      Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

    • Outbound Calls Skills.
       

      An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

    • Troubleshoot Skills.
       

      Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

    Top Skills for a Customer Associate

    • Sales Floor, 24.0%
    • Product Knowledge, 22.1%
    • Customer Service, 13.4%
    • Phone Calls, 6.6%
    • Other Skills, 33.9%
    Not sure which skills are really important?
    3 Big Tips For Listing Skills On Your Resume
  4. 4

    4. List your customer associate experience

    The most important part of any resume for a customer associate is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

    Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

    It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of customer associates" and "Managed a team of 6 customer associates over a 9-month project. "

    Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

    Don't have any experience?
    How To Show Your Experience On a Resume... Even When You Don't Have Any
    Work History Example # 1
    Customer Sales Associate
    Fry's Electronics
    • Excelled quickly from accessory sales to a supervisory position.
    • Handled currency and credit transactions accurately at POS.
    • Prepared accurate cash deposits and maintained store cleanliness during opening and closing.
    • Maintained cleanliness of designated area to ensure positive experience for customers.
    • Measured customer satisfaction through mail and telephone surveys, customer focus groups and email communications.
    Work History Example # 2
    Customer Associate
    Target
    • Solved customer problems utilizing conflict resolution strategies to ensure a positive outcome.
    • Expedited communication to various departments by completing timely call transfers Flexibility in completing whatever task or function presented throughout work day.
    • Received position of telephone operator and dressing room attendant.
    • Assisted customers with internet and telecommunication needs; placing orders and ensuring on time delivery of merchandise.
    • Gained reputation for quick troubleshooting abilities and reliable machinery repair, contributing to significant reduction in production downtime.
    Work History Example # 3
    Customer Associate
    Macy's
    • Performed Costumer Service whenever possible by filling in for coworkers when necessary.
    • Inspired the customer to buy, celebrating the purchase, and creating a lasting positive impression of you.
    • Trained in usage of POS and MPOS system for registering and checking out customer purchases.
    • Executed semi-annual inventory at both Anthropologie and, sister company, Urban Outfitters.
    • Surveyed and composed security checks, safety inspections and communicated hazards to management.
    Work History Example # 4
    Customer Associate
    Big Lots
    • Maintained a very positive energetic attitude to make customer's shopping experience memorable and pleasant.
    • Monitored in-house inventory movement and completed inventory transfer forms for bookkeeping and accountability purposes.
    • Responded to customer inquiries primarily via email regarding orders, billing and online technical problems.
    • Worked well under pressure to meet deadlines and work in a fast paced environment maintaining a positive and professional attitude.
    • Encouraged by Supervisor to apply for Assistant Manager position
  5. 5

    5. Highlight customer associate certifications on your resume

    Specific customer associate certifications can be a powerful tool to show employers you've developed the appropriate skills.

    If you have any of these certifications, make sure to put them on your customer associate resume:

    1. Certified Pharmacy Technician (CPhT)
    2. Certified Food Manager (CFM)
  6. 6

    6. Finally, add an customer associate resume summary or objective statement

    A resume summary statement consists of 1-3 sentences at the top of your customer associate resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

    Remember to emphasize skills and experiences that feature in the job description.

    Are you a recent grad?
    Read our guide on how to write a resume summary statement

Common customer associate resume skills

  • Sales Floor
  • Product Knowledge
  • Customer Service
  • Phone Calls
  • Customer Calls
  • Outbound Calls
  • Stock Merchandise
  • PowerPoint
  • Customer Complaints
  • Customer Support
  • Customer Satisfaction
  • Customer Inquiries
  • Inbound Calls
  • Troubleshoot
  • Customer Orders
  • Customer Accounts
  • Customer Retention
  • Customer Care
  • Customer Interaction
  • POS
  • Telephone Calls
  • Customer Relations
  • Quality Customer Service
  • Inventory Control
  • Customer Problems
  • Billing Issues
  • Food Preparation
  • Customer Transactions
  • Stock Shelves
  • Customer Issues
  • Payment Arrangements
  • Delinquent Accounts
  • Technical Issues
  • Embroidery
  • Call Monitoring
  • Customer Assistance
  • Cash Drawers
  • Stock Room
  • Billing Inquiries
  • Customer Returns
  • Dollies
  • Problem Resolution
  • Groceries
  • Bank Deposits
  • Net Promoter Score
  • Store Merchandise
  • Cash Registers
  • Credit Card Transactions
  • Box Cutters

Entry level customer associate resume templates

Professional customer associate resume templates

Customer Associate Jobs

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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