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Customer associate skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Sally Hiott B.S. MBA, DBA

Below we've compiled a list of the most critical customer associate skills. We ranked the top skills for customer associates based on the percentage of resumes they appeared on. For example, 24.0% of customer associate resumes contained sales floor as a skill. Continue reading to find out what skills a customer associate needs to be successful in the workplace.

15 customer associate skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how customer associates use sales floor:

Process paperwork for broken merchandise, unload truck, bring merchandise to sales floor, process customer orders and pick ups.
Maintained the visual appearance of the clothing department, restocked merchandise on the sales floor and inserted sale tags onto merchandise.

2. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how customer associates use product knowledge:

Interact with diverse customers requiring good communication and strong product knowledge
Maintained solid product knowledge awareness of all promotions and advertisements.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer associates use customer service:

Provided a high level of customer service under difficult circumstances and helped diffuse customer dissatisfaction to result in a positive outcome.
Provided technical customer support, set up repair schedules and provided various customer service functions all geared towards achieving maximum customer satisfaction

4. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how customer associates use phone calls:

Received incoming telephone calls from customers, answered and resolved questions regarding accounts; up-selling and account retention whenever appropriate.
Perform highly complex troubleshooting of inbound telephone calls and intake customer Troubleshooting/Resolving internet protocol network issues.

5. Customer Calls

Here's how customer associates use customer calls:

Follow up on customer calls not immediately resolved
Ensured all customer calls were answered within a 3 minute window by watching live queue volumes and monitoring each team member.

6. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer associates use outbound calls:

Maintained and exceeded client and customer expectations through professional telephone interaction on inbound and outbound calls.
Maintained ownership of customers' issues and follow up with customers by outbound calls or e-mail to ensure satisfaction

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7. Stock Merchandise

Here's how customer associates use stock merchandise:

Run the cash register, order and stock merchandise, clean, and keep daily log of all work performed.
Stock merchandise according to month plan, stock new and old merchandise.

8. PowerPoint

Here's how customer associates use powerpoint:

Complete knowledge of Word, Excel, PowerPoint, and Outlook.
Use of Microsoft Word, PowerPoint, Excel, Stratum, Salesforce

9. Customer Complaints

Here's how customer associates use customer complaints:

Responded professionally with escalated situations ensuring prompt and satisfying results, directly accountable for reduction and prevention of customer complaints.
Worked with management to identify performance issues and assisted representatives with processing complex orders and respond to customer complaints.

10. Customer Support

Here's how customer associates use customer support:

Provided customer support in home improvement.
Provided customer support for Chrysler Financial using Financial Agent Workbench, and provide customers with direction for their financial needs.

11. Customer Satisfaction

Here's how customer associates use customer satisfaction:

Recommended merchandise based on individual requirements and specification among request.- Assisted with daily operations while maintaining prowess among customer satisfaction.
Provided education about additional products and offers to cardholders in order to improve customer satisfaction and increase business revenue.

12. Customer Inquiries

Here's how customer associates use customer inquiries:

Provided resolution for range of customer inquiries including questions regarding product information, erroneous subscriptions and company policies.
Demonstrated unquestionable desire to provide helpful, knowledgeable resolution to all customer inquiries.

13. Inbound Calls

Here's how customer associates use inbound calls:

Responded to inbound calls and created service orders based on customer needs for new and existing residential telephone service.
Answer inbound calls and assist customers who have specific inquires as well as educate them on loan status.

14. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how customer associates use troubleshoot:

Assist & retain customers Schedule appointments Troubleshoot equipment Promote the sale of additional bundle products & Add and remove services Accept payments
Document and troubleshoot errors; Work closely with Product team to identify causes and trends.

15. Customer Orders

Here's how customer associates use customer orders:

Followed department procedures efficiently and effectively pulls and packs merchandise in an organized manner to fulfill customer orders.
Expedited delivery of customer orders and communicated information via e-mail and weekly conference calls.

5 Customer Associate resume examples

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What skills help Customer Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What customer associate skills would you recommend for someone trying to advance their career?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.

Do you want to know more?

List of customer associate skills to add to your resume

The most important skills for a customer associate resume and required skills for a customer associate to have include:

Sales Floor
Product Knowledge
Customer Service
Phone Calls
Customer Calls
Outbound Calls
Stock Merchandise
PowerPoint
Customer Complaints
Customer Support
Customer Satisfaction
Customer Inquiries
Inbound Calls
Troubleshoot
Customer Orders
Customer Accounts
Customer Retention

Customer Care
Customer Interaction
POS
Telephone Calls
Customer Relations
Quality Customer Service
Inventory Control
Customer Problems
Billing Issues
Food Preparation
Customer Transactions
Stock Shelves
Customer Issues
Payment Arrangements
Delinquent Accounts
Technical Issues
Embroidery

Call Monitoring
Customer Assistance
Cash Drawers
Stock Room
Billing Inquiries
Customer Returns
Dollies
Problem Resolution
Groceries
Bank Deposits
Net Promoter Score
Store Merchandise
Cash Registers
Credit Card Transactions
Box Cutters

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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