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Top 47 Customer Associate Skills

Below we've compiled a list of the most important skills for a Customer Associate. We ranked the top skills based on the percentage of Customer Associate resumes they appeared on. For example, 41.7% of Customer Associate resumes contained Customer Service as a skill. Let's find out what skills a Customer Associate actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Customer Associate

1. Customer Service
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high Demand
Here's how Customer Service is used in Customer Associate jobs:
  • Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and effectively.
  • Provided customer service to members and providers regarding health insurance coverage and medical claims.
  • Maintained store appearance and provided quality customer service.
  • Provide customer service and satisfaction.
  • Provide customer service to multiple store guests, troubleshoot problems with custom framing orders, manage order database and materials inventory.
  • Train new interface personnel on implementation process, procedures and documents with emphasis on customer service.
  • Provided excellent customer service by fulfilling Copy & Print orders in a reasonable turnaround time.
  • Provide customer service, cashier, stock & merchandise, opening and closing crew.
  • Trained and coached team members to deliver a high standard of customer service.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Assist and provide a high level of customer service to all shoppers.
  • Provide customer service in special orders, promotions and point of sale.
  • Respond to clients using excellent customer service and document via ticket system.
  • Provided customer service assisting in the sales of women's clothing.
  • Gained experience in working with others as a team Initiated customer interaction and produced quality customer service.
  • Assisted managers with inventory and product availability Handled retail transactions while maintaining the highest level of customer service
  • Provided excellent customer service and assistance .
  • Provide support to the general public by providing customer service to include but not limited to Assisting customers with ticket purchases.
  • Assist customers with checking out and self-check out Provide customer service on floor Answered phones and other general office duties.
  • Received the "Pickle Award" for having great customer service ratings on our surveys.

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29,226 Customer Service Jobs

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2. New Merchandise
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high Demand
Here's how New Merchandise is used in Customer Associate jobs:
  • Set up displays, bringing out new merchandise, assisting customers with questions they had or help them find and item.
  • Maintain current flow of new merchandise; update and configure displays for maximum appeal; pricing mark down and merchandise placement
  • Organized and logged in all new merchandise and kept the front of the store clean.
  • Place new merchandise on display.
  • Completed department projects within expected timeline including setup of new merchandise displays and restocking of existing merchandise.
  • Unpacked and displayed new merchandise in a timely manner.
  • Assisted customers,maintained and stocked inventory,replenished the floor with new merchandise.Customer service.

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2 New Merchandise Jobs

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3. Sales Floor
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high Demand
Here's how Sales Floor is used in Customer Associate jobs:
  • Assigned primarily to one zone on the sales floor, but required to work in other areas of store.
  • Received new merchandise as it came into the store, counted and placed all items on the sales floor.
  • Returned merchandise to the sales floor making sure it's positioned right and placed in the correct department.
  • Work on register and sales floor assisting customers, up selling, maintaining sales floor and dressing rooms
  • Arranged merchandise on fixtures and maintained non-promotional signs on the sales floor according to Company standards.
  • Stocked and restocked the sales floor and made sure it remained neat and clean.
  • Generate and verify reports that account for the merchandise on the sales floor.
  • Organize and display merchandise on the sales floor according to detailed plans.
  • Receive, open and unpack sales floor merchandise and order supplies.
  • Clean and maintain sales floor and cash register areas.
  • Talked with customers on sales floor and by phone.
  • Put away all new merchandise on sales floor.
  • Reorganized the sales floor to meet company demands.
  • Maintain a clean and orderly sales floor.
  • Manage the sales floor as needed.
  • Stock product on sales floor.
  • Set up plan-o-grams and weekly advertising to corporate standards Stocking the sales floor & customer service
  • Approach customer Handle cash and communicate with customers Organized sales floor and merchandise
  • Maintained stock on sales floor - Put up signs for merchandise sales - Customer service - Set up displays on sales floor
  • Cashier Assist customers on sales floor Beauty Advisor- unload truck and stock shelves Photo lab technician

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6,137 Sales Floor Jobs

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4. Phone Calls
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high Demand
Here's how Phone Calls is used in Customer Associate jobs:
  • Received inbound phone calls from prospective customers to generate programming package for their individual lifestyles.
  • Received inbound telephone calls from telecommunications customer to resolve issues consumer has with service.
  • Return customer phone calls regarding any new information about customers account.
  • Received incoming telephone calls from customers and accessed telephone records.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Completed monetary transactions and customer phone calls.
  • Assisted customers by locating products, resolving in-stock inquiries and questions they may have whether in-store or by incoming phone calls.
  • Performed clerical duties (when needed), schedule appointments; filing; chart preparation; logging phone calls & emails.
  • Make the necessary changes within UPS systems and alert appropriate internal contacts via electronic messages and phone calls.
  • Trained to handle various types of customer contacts including inbound/outbound phone calls as well inbound/outbound email inquires.
  • General office duties including attending to phone calls, messages, and customer questions.
  • Received and placed follow-up telephone calls / e-mails to answer customer concerns.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Communicate investigation results to the consumer via email and/or phone calls.
  • Handled multiple phone calls, pricing items, and register.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Helped customers with product returns and information Answered emails and phone calls about products Managed schedule between office and working from home
  • Know products/services Customer Service Make telephone calls to customers about repairs Sales
  • Handled Customer Inquiries Advertised promotional sales to customers Clerical Tasks Answered telephone calls Serviced customer accounts Transfered calls to department
  • Maintain store store display, merchandising, inventory, stocking, answering phone calls, sales.

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217 Phone Calls Jobs

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5. Product Knowledge
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high Demand
Here's how Product Knowledge is used in Customer Associate jobs:
  • Interact with diverse customers requiring good communication and strong product knowledge
  • Maintained solid product knowledge awareness of all promotions and advertisements.
  • Shared product knowledge with customers while making personal recommendations.
  • Dedicated to continuously improve sales abilities and product knowledge.
  • Provided advanced customer assistance on product knowledge.
  • Blog about certain beauty products to attract more customers and help associates learn more about their product knowledge.
  • Evaluated productivity of sales staff on product knowledge, magazine subscriptions, and service agreement sales.
  • Guide clients through rental process by providing fit and styling suggestions based on product knowledge.
  • Helped customers placed a new order and provide product knowledge with the item that purchased.
  • Trained new hires in Customer Happiness policies, protocols, and product knowledge.
  • Possessed expert product knowledge in order to assist consumers in their purchases.
  • Utilize problem solving techniques, probing questions, apply product knowledge theory.
  • Maintain product knowledge and participate in sales, vendor and product training.
  • Assisted customers with product knowledge, cashier services, and styling.
  • Learned, referenced and applied product knowledge information.
  • Assisted managers with weekly product knowledge newsletters.
  • Compare product knowledge on accounts.
  • Draw upon a professional manner and product knowledge to identify customer final needs and recommend PNC products.
  • Shared product knowledge with customers while making personal recommendations, resulting in fabric and furniture order.
  • Increased sales by styling customers, use of add-ons and product knowledge.

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325 Product Knowledge Jobs

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6. Technical Support
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high Demand
Here's how Technical Support is used in Customer Associate jobs:
  • Assisted with supervisor duties and provided escalated technical support.
  • Administered assistance for minor technical support issues.
  • Experience troubleshooting technical problems and technical support.
  • Trouble Shoot customers with technical support for cellular devices, television services and all other AT& T products.
  • Served as primary contact to client regarding analyses, data requests, and technical support.
  • Increased sales leads and built new customer relations via telemarketing and expedited technical support inquiries.
  • Coordinate with technical support and team leads to resolve customers concerns, when necessary.
  • Provided internet navigation and technical support for CIGNA's websites.
  • Provide technical support for both IT and Telephony customers.
  • Provided technical support to new and existing customers.
  • Answered DSL technical support phone calls.
  • Job Description: Answer ACD calls and addresses the customer's technical support needs or handle/route accordingly.
  • Maintained security badge access database Assisted in on-site customer accommodations Processed technical support phone calls for IBMSERV help desk
  • Evaluated quality of agent calls Created sales and technical support trainings Maintained Quality database

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393 Technical Support Jobs

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7. Stock Shelves
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high Demand
Here's how Stock Shelves is used in Customer Associate jobs:
  • Count inventory and wasted products and email count spreadsheets to the district manager, Unload shipments, and stock shelves.
  • Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract customers.
  • Assist customers inside and outside of store, stock and restock shelves, and provide merchandise information and prices,
  • Helped customers, maintained plants, watered, stock shelves and help out with inventory and other assigned duties.
  • Cash handling, customer service, stock shelves, check for safety precautions, daily housekeeping duties
  • Stock shelves and carried merchandise out on the floor for customers.
  • Transported merchandise from back using pallet jack to stock shelves.
  • Restock shelves and maintain and clean assigned area.
  • Assist customers, stock shelves, work the register
  • Processed shipments and maintained organized stock shelves.
  • Recorded inventory of merchandise and stock shelves.
  • Stock shelves and maintain store.
  • Restock shelves and cooler racks, sweep and mop floors at the end of the night.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Stock shelves, and mark prices on shelves and items.
  • Stock shelves, Maintenace, and cash handling.
  • Run an electronic cash drawer, handheld computerized ordering, stock shelves
  • Provide Info to Customers Stock Shelves w/ merchandise Customer Service
  • Stock Shelves Collected Carts Worked in Bakery
  • Unloaded merchandise from trucks Operated cash register Assisted customers throughout the store Stock shelves Assisted with keeping the store clean and organized

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32 Stock Shelves Jobs

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8. Data Entry
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high Demand
Here's how Data Entry is used in Customer Associate jobs:
  • Navigated a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.
  • Demonstrated telephone communication skills, data entry, interacted in professional team-oriented manner with co-workers and leaders.
  • Demonstrated telephone communication skills, accurately handled information, including data entry and used multiple programs
  • Demonstrate telephone communication skills consistently - Accurately handle information, including data entry.
  • Demonstrated high attention to detail and organization with responsibilities of scanning, data entry, file, retrieve, returns/customer service issues
  • Bracket salesperson for USBC Women's Tournament in which I provided data entry information into computers, and counting monies received.
  • General customer service and data entry to maintain the customer record and to continue the relationship between Toyota and the customer.
  • Perform extensive data entry for new members, existing members, and daily store opening/closing procedures.
  • Handled this data entry in a fast, efficient way to minimize patient wait times.
  • Completed supporting paperwork, record keeping and data entry in accordance to company guidelines.
  • Experienced with CareTraker Active Matrix, Data Entry, and In-bound call service.
  • Intercept telephone operator, provided training to new staff and performed data entry.
  • Perform daily data entry and maintenance of the database.
  • Performed light clerical duties as well as data entry.
  • Carry out data entry and order processing.
  • Performed data entry and on boarding support.
  • Assisted customers on thephone with dental problems, data entry (claims).
  • Performed certain data entry level tasks for systemizing the employee information system.
  • Experience with data entry Organizational skills Unloaded UPS trucks
  • Cash register Customer Service Computer data entry Food Prep, deli, stocking and cleaning

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568 Data Entry Jobs

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9. Customer Orders
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high Demand
Here's how Customer Orders is used in Customer Associate jobs:
  • Expedited delivery of customer orders and communicated information via e-mail and weekly conference calls.
  • Facilitated completion of customer orders by deadlines.
  • Perform consultative selling, take customer orders, give pricing information, and recommends FedEx Office products and services.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Handled the register, customer orders and deli section of the store.
  • Respond to status requests on pending customer orders.
  • Process incoming customer orders and appropriate time.
  • Log all customer orders in Excel.
  • Receive and organize customer orders.
  • Pack and ship customer orders.
  • Processed customer construction orders for customers Entered customer orders accurately into data base
  • Work with sales, warehouse and accounting departments to ensure that customer orders are processed and shipped in a timely manner.
  • Requested and recorded customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
  • Invoiced and Ordered items Filled customer orders from stock and placed orders when requested items are out of stock.
  • Managed cash register, served customer orders, filled custom cake orders Worked with owner hosting private ice cream socials
  • Pick customer orders on multi level mezzanine.
  • Process customer orders Prepare and expedite food Maintain cleanliness of dining area and restrooms
  • Design customer orders Ring up customer purchases Straighten the store
  • Provided customer service Took and filled customer orders, maintained equipment Maintained inventory Counted and balanced register
  • Supervised warehouse employees Stocked and sold products to customers Trained new employees Unloaded trucks Prepared and delivered customer orders

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210 Customer Orders Jobs

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10. Communication
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high Demand
Here's how Communication is used in Customer Associate jobs:
  • Orchestrated communication and organizational skills that will improve independent-planning and problem solving skills within managed time restricted materials.
  • Clarified customer needs and suggested telecommunications products to solve problems or to enhance the functionality of their business.
  • Utilized effective communication and problem solving skills to assure high quality levels reached.
  • Assisted customers with locating their packages while responding to telephone and written communications.
  • Managed quality communication, customer support and product representation for each client.
  • Assisted customers with banking needs through telecommunications and messaging.
  • Exhibited effective communication with customer, management and staff.
  • Possess excellent customer service and communication skills.
  • Established smooth communication with customers to leave them with a good knowledge of the features of their products.
  • Executed sales reports, reviews of customer feedback, and communication with upper management.
  • Team and customer communication, time management, shift leader Skills Computer.
  • Strengthened work ethic and communication skills.
  • Resolved customer complaints and maintained satisfaction by effective listening and thorough review of clients file to identify miscommunication.
  • Managed quality communication, customer support and product representation, while guaranteeing high level customer service.
  • Refined interpersonal communication skills in a professional manner.
  • Deli/Increased my multi-tasking and communication skills.
  • Clear communication skills Ability to handle surprises
  • Address customer needs and sell communications products in both an Inbound and Outbound sales environment.
  • Maintained constant communication with existing clients regarding orders and new PVC materials.
  • Represented Wawa by exemplifying Wawa Core Values incorporating proper communication with management regarding customer satisfaction

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1,618 Communication Jobs

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11. New Accounts
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high Demand
Here's how New Accounts is used in Customer Associate jobs:
  • Maintained existing accounts and established new accounts.
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Set up and tracked new accounts, and supplied service reports to management.
  • 75070Assisted customers with opening new accounts in both personal and business areas.
  • Set up new accounts for preferred customers and provided training when required.
  • Scheduled payment agreements, customer service calls, and new accounts.
  • Open new accounts and enroll customer in banking services.
  • Established and managed new accounts.
  • Assist customers with billing concerns Power outage dispatch Entered customer information for setting up new accounts

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96 New Accounts Jobs

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12. Financial Transactions
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high Demand
Here's how Financial Transactions is used in Customer Associate jobs:
  • Manage large volume of financial transactions with no errors; apply knowledge and training of securities regulations to everyday processes.
  • Involved in financial transactions, customer service, retail organization, and new employee training.
  • Process and validate financial transactions including checks, deposits, withdrawals and loan payments.
  • Handled financial transactions, balanced books, and assisted customers with product.
  • Managed and organized the financial transactions of 100+ clients per day.

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51 Financial Transactions Jobs

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13. High Volume
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high Demand
Here's how High Volume is used in Customer Associate jobs:
  • Communicated with customers nationally within high volume call center environment.
  • Demonstrated take charge attitude during high volume periods; recognized by peers and supervisors for ambition and willingness to learn.
  • Worked in a fast paced high volume call center with about 50 associates taking and average of 2,000 calls daily.
  • Provided product information and responds to client inquiries via telephone and electronic mail in a high volume call center.
  • Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts.
  • Serviced a high volume of customers, providing expertise on wine & beer paring with meal request.
  • Handled 60+ incoming calls while maintaining above average productivity metrics in a high volume call center environment.
  • Responded and resolved approximately 75 calls per day in high volume, fast pace call center.
  • Responded to a high volume of telephone customer inquiries about the company's products and services.
  • Specialized problem-solving support associate for 200 designated high volume accounts within the Northern Ohio District.
  • Screened high volume client communications via phone, email, fax, and mail.
  • Handled a high volume of incoming and outgoing calls to residential relief program customers.
  • Answered high volume of group calls regarding claims in Chicago Mac Call Center.
  • Provide customer service and support in a high volume call center environment.
  • Process high volume of data on-line accurately and for extended periods.
  • Manage a high volume of customers in courteous and friendly way.
  • Prepared mailing lists for high volume direct mail campaigns.
  • Handled high volume in-bound calls with professionalism and skill.
  • Manage high volume of customers in a courteous and friendly way Execute operational and sales techniques while extending outstanding services to customers
  • Multitasked and worked efficiently to handle high volume and a wide variety of tasks at a time.

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214 High Volume Jobs

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14. Food Safety
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high Demand
Here's how Food Safety is used in Customer Associate jobs:
  • Implement health and food safety standards to maintain a hundred percent customer satisfaction.
  • Adhered to food safety, sanitation and cleanliness standards.
  • Adhere to all food safety regulations and guidelines.

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128 Food Safety Jobs

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15. POS
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average Demand
Here's how POS is used in Customer Associate jobs:
  • Assisted customers with efficient and helpful service whenever possible
  • Provided customer service ensuring a positive dining experience.
  • Balance daily accounts receivable transactions and process deposits.
  • Recorded daily balance and made deposits
  • Position requires strong customer service skills and computer skills as well as able to be well voiced with little supervision.
  • Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.
  • Provide a high level of customer service and ensure the customer has the best shopping experience possible in the store
  • Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
  • Removed deposits from automated teller machines and night depository, and counts and balanced cash in them.
  • Coddled customers during the sales process, lead time and critical delivery week and post sale.
  • Posted payment to current policy holders for payment of premium and processed applications for new policies.
  • Involved in the last phase of finalizing sale in order for a positive customer experience.
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Educate on overdraft fees, posting orders, as well as transaction history.
  • Served as a Notary for the State of Oregon at this position.
  • Process manual check requests, direct deposit enrollments, address changes.
  • Insured payments posted correctly to customer's account.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Have received numerous positive customer and employee recognitions.
  • Communicated with the customers and associates in an effective way to create a positive environment.

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6,537 POS Jobs

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16. Delinquent Accounts
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average Demand
Here's how Delinquent Accounts is used in Customer Associate jobs:
  • Resolved routine billing inquiries and negotiated payment arrangements to cure delinquent accounts.
  • Collected delinquent accounts and rescheduled payments to minimize delinquency and foreclosure.
  • Performed collection activities on delinquent accounts as needed.
  • Initiated recovery activities on delinquent accounts.
  • Negotiate payment on delinquent accounts thirty to sixty days past due.
  • Helped to customers about questions on delinquent accounts.
  • Initiated shutoffs for delinquent accounts.

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11 Delinquent Accounts Jobs

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17. Company Policies
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average Demand
Here's how Company Policies is used in Customer Associate jobs:
  • Provided resolution for range of customer inquiries including questions regarding product information, erroneous subscriptions and company policies.
  • Reviewed accounts to determine eligibility for pay arrangements and educated customers on company policies.
  • Interfaced with customers for related service offerings including billing procedures and company policies.
  • Provided customers with information and updates on orders, accounts and company policies/procedures.
  • Served in the capacity of lead associate handling escalated calls from irate and irritable utilizing the correct procedures and company policies.
  • Acquired a thorough knowledge of telecommunications products, services and tariffs, as well as company policies and procedures.
  • Generated new ideas to improve company policies in order to increase employee productivity and aid in customer satisfaction.
  • Reviewed customer contracts to ensure both UPS and customer were in compliance with company policies and procedures.
  • Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
  • Ensured compliance with company policies and procedures as well as safety rules for operating equipment.
  • Followed guidelines as well as company policies to ensure the well preparedness of the products.
  • Recognized as a subject matter expert within the department on best practices and company policies.
  • Exercise polite and effective customer service while up holding company policies and procedures.
  • Provide mentoring to other co-workers regarding job process and company policies.
  • Trained new hires on APL functions and company policies and procedures.
  • Handled customer service requests and complaints according to company policies.
  • Adhere to all company policies procedures and safety standards.
  • Train new associates in company policies and procedures.
  • Subject to company policies and procedures.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

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571 Company Policies Jobs

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18. Inventory Control
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average Demand
Here's how Inventory Control is used in Customer Associate jobs:
  • Established and monitored inventory control.
  • Participated in inventory control process.
  • Assisted the floor manager with inventory control and performed forklift operations on a daily/weekly basis to receive inbound product line shipments.
  • Assist in monitoring store's compliance with company policies and procedures on theft prevention, safety and inventory control.
  • Followed procedures for all systems including BARS, counts, markdowns, re-tickets and inventory control.
  • Maintained inventory control levels in areas of product replenishment and restocks; unload store trucks.
  • Manage Supplier Order Maintenance Log, Inventory Control and provide vendor support.
  • Processed collections, credit checks, inventory control and audits.
  • Assisted with inventory control, handling large sums of money.
  • Cashier, deli associate, stocking and inventory control.
  • Cashier, Stock Items, Inventory Control, Customer Service
  • Cash Register, Stock, Inventory Control, Produce Manager
  • Maintained sales records for inventory control.
  • Register Operation, Stock and Inventory Control
  • Assisted with product presentation Arrangement of floor planning and development Inventory control of merchandise
  • Provided Customer Satisfaction Inventory Control Cash Receivables

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49 Inventory Control Jobs

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19. Problem Resolution
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average Demand
Here's how Problem Resolution is used in Customer Associate jobs:
  • Coordinate problem resolution across departments and develop, document, and maintain operational procedures and related reports for telephone support functions.
  • Evaluate, prioritize and schedule problem resolutions, escalate problem solutions when required to the appropriately experienced professional.
  • Manage multiple tasks effectively; maintain excellent record of problem resolution and accurate cash management.
  • Answered telephone inquiries regarding account servicing and problem resolution to ensure satisfaction.
  • Background in inside sales/service with developmental skills in problem resolution.
  • Educated users and tracked information related to problem resolution.
  • Coordinated problem resolution across departments and escalated as necessary.
  • Documented problem resolution and customer contact.
  • Access software updates, drivers, knowledge bases, and FAQs resources to aid in problem resolution.
  • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
  • Addressed customer's concerns, scheduled maintenance, performed troubleshooting and followed through with problem resolution.
  • Test fixes to ensure problem resolution is appropriate and adequate for logged issue.
  • Provided guidance, follow up and problem resolution.
  • Support EDI Marketing Reps and external Providers (Professional/Instititutional) and Vendors for problem resolution on edits and communication problems/errors.

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206 Problem Resolution Jobs

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20. Troubleshoot
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average Demand
Here's how Troubleshoot is used in Customer Associate jobs:
  • Perform highly complex troubleshooting of inbound telephone calls and intake customer Troubleshooting/Resolving internet protocol network issues.
  • Investigated, identified, engaged troubleshooting and resolved product functionality questions and issues.
  • Exhibited excellent customer service skills while troubleshooting and resolving technical problems.
  • Answer billing inquiries, digital registration/troubleshooting, starting and upgrading subscriptions.
  • Used computerized systems for tracking, information gathering and troubleshooting.
  • Assist & retain customers Schedule appointments Troubleshoot equipment Promote the sale of additional bundle products & Add and remove services Accept payments
  • Assisted with troubleshooting equipment while answering customer service questions to help resolve all customer problems and concerns.
  • Assisted customers with cellular phone service including billing, service plan assistance and basic troubleshooting of devices.
  • Document and troubleshoot errors; Work closely with Product team to identify causes and trends.
  • Researched and would troubleshoot all technical, billing, trouble and general customer inquiries.
  • Job description: Provides technical services like troubleshooting for various clients.
  • Helped with billing and troubleshooting, increased and upgraded sales.
  • Assisted customers with email, browser and modem troubleshooting.
  • Identify abnormal trends and troubleshoot.
  • Reason for leave: State Farm opportunity Responsibilities: Outbound sales, data entry, troubleshoot support, customer support.
  • Entered pertinent company sales data * Provided customer service including fulfillment, returns, and troubleshooting.
  • Assist staff to troubleshoot and resolve money dispensing machine and True Blue online banking problems.
  • Multitasked through multiple systems while troubleshooting with live customers.
  • Engaged customers from acquisition until transaction Monitored transactional status Participated in technical troubleshooting with customers Provided concierge service to ensure transaction success
  • Provide energy efficiency tips " A/C troubleshooting " Educate customers on the availability of low income programs

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33 Troubleshoot Jobs

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21. Customer Information
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average Demand
Here's how Customer Information is used in Customer Associate jobs:
  • Gathered and verified all required customer information for tracking purposes.
  • Updated and maintained customer information using our existing database.
  • Collect customer information for advertising and sales purposes.
  • Handled sensitive customer information daily.
  • Processed and updated customer information.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Work with Training Department to provide customer information on issues related to end-user training needs.
  • Record customer information and inquiries, following prompts from a computerized system.
  • Used computers to fill out customer information related to the recreation center.
  • Utilize proprietarysoftware to maintain customer information, order parts, and handle sales.
  • Input and update customer information in the database (Epass).
  • Managed incoming calls Processed customer information Conducted billing and collection transactions Assist customers with technical support Update customer demographics if necessary

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1,248 Customer Information Jobs

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22. Billing Issues
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average Demand
Here's how Billing Issues is used in Customer Associate jobs:
  • Handled a variety of billing issues including processing adjustments and corrections as necessary.
  • Provided telephone customers assistance with billing issues.
  • Resolve customer-billing issues and maintain real-time database.
  • Handled in-bound customer calls concerning billing issues, adjustments, service orders, trouble shooting and overall customer relations.
  • Resolved billing issues and made adjustments, handled unusual tracking and tracing requests, processed claims.
  • Analyzed unusual billing issues to advise online associates of proper methods and procedures.
  • Resolved billing issues, set-up payment plans and worked to keep customers.
  • Negotiated payment arrangements, and other billing issues customers may have had.
  • Provided customers with credit and re-rate for incorrect billing issues.
  • Assisted customers with any cable and internet billing issues.
  • Renewed contracts and resolved billing issues.
  • Research billing issues as needed.
  • Address customer's billing issues.
  • Facilitate the resolutions of claims and billing issues, missing or miss-sorted Shipments, and retrieval or re-routing of shipments.

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222 Billing Issues Jobs

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23. Payment Arrangements
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average Demand
Here's how Payment Arrangements is used in Customer Associate jobs:
  • Managed and recovered delinquent consumer accounts by negotiating reasonable payment arrangements.
  • Negotiated and scheduled payment arrangements.
  • Explained bills to clients, established payment arrangements, payment investigations, and provided payment locations, investigated account fraud.
  • Review claims, credits, updates and review accounts for extensions, payment arrangements for payments on past due balances.
  • Resolve billing inquiries and create alternative payment arrangements for customers that both meet their needs and benefit the company.
  • Assist in collection efforts by offering and establishing payment arrangements and/or options, or directing customers to assistance agencies.
  • Prepared payment arrangements with customers by phone and brought negligent.
  • Handle billing inquiries, and granted payment arrangements.
  • Set up payment arrangements if applicable.
  • Worked with BAC customers in making the appropriate payment arrangements to assist their current financial needs.

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16 Payment Arrangements Jobs

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24. Online Orders
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Here's how Online Orders is used in Customer Associate jobs:
  • Assist with shipment and displays- Help check out customer orders (online orders and in-store orders)- Meet weekly sale goals
  • Complete online orders if we don't have something in stock in the store.
  • Experience with phones and handling returns and online orders.
  • Place online orders for out of stock items.
  • Deliver excellent customer service Tasks entail planograms, zero uploads, customer online orders, and customer online support.
  • Placed online orders for customers .

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6 Online Orders Jobs

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25. Special Orders
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average Demand
Here's how Special Orders is used in Customer Associate jobs:
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Tasked with providing outstanding customer service through processing sales returns, warranty exchanges, and special orders.
  • Assist customers with product search and advice, bring up special orders for customers.
  • Placed special orders or communicated with other stores to locate and obtain desired items.
  • Merchandised products to increase sales and assisted customers with special orders.
  • Placed special orders and called other stores to find desired items.
  • Notified kitchen personnel of shortages or special orders.
  • Placed special orders online for desired items.
  • Place special orders or call other stores to find desired items Attach, or change price tags on merchandise.
  • Assisted customers withSelections, special orders, store-to-store transfers, fitting room access while running theCustomer Service Desk.
  • Created and filled special orders for clients Assisted clients with products search within store Merchandise stocking Assisted with Inventory count and maintenance

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5 Special Orders Jobs

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26. Powerpoint
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average Demand
Here's how Powerpoint is used in Customer Associate jobs:
  • Used Microsoft PowerPoint for company presentations
  • Complete knowledge of Word, Excel, PowerPoint, and Outlook.
  • Use of Microsoft Word, PowerPoint, Excel, Stratum, Salesforce

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66 Powerpoint Jobs

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27. Customer Base
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Here's how Customer Base is used in Customer Associate jobs:
  • Maintained customer base through excellent customer service.
  • Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and email.
  • Provided tracking, tracing and billing support to an assigned customer base via telephone and email correspondence.
  • Maintained and updated deposit accounts for a customer base of several hundred thousand.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Worked with a diverse customer base providing services in a fast-paced environment.
  • Supported Wholesale customer base for maintenance, billing and order entry issues.
  • Worked as a line worker with a team Developed rapport with a diverse customer base in fast paced environment
  • Greeted and offered assistance to potential customers in a professional manner Tailored product suggestions to the customer based on their needs.

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41 Customer Base Jobs

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28. New Customers
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Here's how New Customers is used in Customer Associate jobs:
  • Identified potential new customers and/or offer services to customers.
  • Documented and tracked daily record log of all sales interactions with existing clients and new customers.
  • Resolved customer billing inquiries and disputes; acquired new customers for AT&T.
  • Follow new customers for their first 6 months on therapy to ensure product satisfaction.
  • Set up new service for new customers and made changes for existing customers.
  • Promoted ancillary products to 90% existing and new customers each month.
  • Follow up with new customers to ensure success of their first order.
  • Scanned tickets of members and new customers into PDA device Greeted Customers Gave directory assistance

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50 New Customers Jobs

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29. Account Information
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low Demand
Here's how Account Information is used in Customer Associate jobs:
  • Maintained confidentiality of personal customer account information.
  • Open customer accounts by recording account information.
  • Provide exceptional customer service by responding to all inbound customer calls with accurate and prompt account information.
  • Consult with customers to obtain new account information and update banking records.
  • Use telephones to reach out to customers and verify account information.
  • Maintained account information with daily changes.
  • service and sales in a call centre environment Provides account information, rewards and upcoming promotions to cardholders

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105 Account Information Jobs

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30. Store Operations
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low Demand
Here's how Store Operations is used in Customer Associate jobs:
  • Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices.
  • Ensured standards of all store operations including inventory and cleanliness of the store merchandise.
  • Executed daily store operations, trained new personnel on POS.
  • Attended trainings that typically covered customer service tactics and brand protocol, including store operations and procedure.

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39 Store Operations Jobs

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31. Timely Fashion
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low Demand
Here's how Timely Fashion is used in Customer Associate jobs:
  • Greeted customers within a timely fashion while quickly determining thee needs.
  • Solve installation and delivery issues in an orderly and timely fashion.
  • Received and processed orders via phone/fax or e-channels from internal and/or external customers in a timely fashion.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Distributed customer orders in a timely fashion.
  • Possessed self-motivation to work independently, has good organizational skills and able to complete multiple complex tasks in a timely fashion.
  • Provide a pleasant shopping experience for all customers and responds to customer inquires in a timely fashion.
  • Entered orders accurately and in a timely fashion, meeting order minimums and cut off deadlines.
  • Propose custom pricing to customers in a timely fashion and help to coordinate customer orders.
  • Worked unified with coworkers to make sure all duties were completed in a timely fashion.
  • Worked as part of a team to complete tasks in a timely fashion.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Processed all sales transactions accurately and in a timely fashion.

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1 Timely Fashion Jobs

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32. Computer System
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low Demand
Here's how Computer System is used in Customer Associate jobs:
  • Manipulated multiple computer systems to successfully complete customer service orders with 99% accuracy.
  • Monitored customer orders, using multiple computer systems.
  • Completed comprehensive computer systems training.
  • Handled customer payments for cash and credit sales while recording new inventory in the computer system.
  • Enter minimal patient demographic information in the computer system in order to initiate the patient registration.
  • Utilized multiple computer systems to implement, Billing plans, Service orders, and Repair orders.
  • Use a computer system to track information, questions, answers, and product orders.
  • Assisted customers in placing telephone orders and entered orders into the computer system.
  • Answer phone calls and use multiple computer systems to carry out daily tasks.
  • Completed training for new hires on the phone systems and computer systems used.
  • Researched issues on various computer system and database to resolve complaints.
  • Gained experience working with Windows OS and other proprietary computer systems.
  • Identified and corrected billing adjustments using the computer system.
  • Operated Best Buy computer systems for all transactions.
  • Worked on the computer system processing the orders.
  • Operate a computer system to label merchandise.
  • Trained and mentored new and existing customer service representatives on standard operating procedures (SOPs) and computer systems.

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121 Computer System Jobs

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33. Billing Questions
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low Demand
Here's how Billing Questions is used in Customer Associate jobs:
  • Provided excellent support to customers via phone and email regarding billing questions and concerns as well as website navigation issues.
  • Handle customer inquiries, complaints, billing questions and payment extension/service requests.
  • Handled billing questions, complaints, payment extensions and service request.
  • Assisted customers with ordering telephone service and handled billing questions.
  • Assist customers with billing questions related to phone services.
  • Answer customer billing questions and trouble shoot equipment.
  • Answered routine billing questions/issues from customers.
  • Placed customer orders, answered billing questions, and handled customer inquiries for a major telecommunications corporation.
  • Handled incoming calls for customers with billing questions or orders to install/disconnect phone service.
  • Assist customers with billing questions and concerns Resolved customer escalations in regards to service issue Resold product value while upselling products

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144 Billing Questions Jobs

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34. Customer Returns
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low Demand
Here's how Customer Returns is used in Customer Associate jobs:
  • Handled all customer returns for my assigned work including inspection of items and condition of items being returned.
  • Processed customer returns in order to determine item condition, and to sort returns between several possible departments.
  • Processed Returned Material Authorization (RMA) (Evaluated and repaired customer returns).
  • Created and refined a process to handle customer returns and coordinate with wholesalers.
  • Process customer returns to determine if they are good or defective.
  • Process and designate customer returns in a timely manner, reposition returns to various departments within the warehouse.
  • Resolve Customer concerns and requests 2.Process customer returns, exchanges, purchases 3.Process credit card billing and layaway

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90 Customer Returns Jobs

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35. Comcast
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low Demand
Here's how Comcast is used in Customer Associate jobs:
  • Job Title: CAE Customer Associate Executive Responsibilities included: Customer Associate Executive for Comcast and AT&T Contract.
  • Enhanced communication skills: Called customers to market cable, internet, and phone services for Comcast Corporation.
  • Employed at Comcast I help customer's trouble shoot there cable equipment over the phone.
  • Utilize knowledge of Comcast products to sell services to existing and potential customers.
  • Acquire and process sales over the phone for Comcast products and services.
  • Provide personal customer service by responding to the needs of the customer Generated customer interest in services and products offered by Comcast
  • Sell Comcast and Charter Cable products Demonstrate effective listening skills, accurately handle information, and perform data entry duties

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97 Comcast Jobs

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36. Appropriate Changes
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low Demand
Here's how Appropriate Changes is used in Customer Associate jobs:
  • Coordinated with multiple groups to ensure appropriate changes were made to resolve customers' problems.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Initiate and implement appropriate changes, as necessary.

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40 Appropriate Changes Jobs

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37. Billing Adjustments
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low Demand
Here's how Billing Adjustments is used in Customer Associate jobs:
  • Reviewed, approved or denied billing adjustments issued by online account representatives to ensure company guidelines were followed.
  • Completed billing adjustments and processed guaranteed service refunds.
  • Handle all trouble-shooting situations, including all phases of shipment, tracking/tracing, damages and claims processing, and billing adjustments.
  • Perform residential billing services, account claims, and billing adjustments.
  • Approved to authorized credits for customers and or billing adjustments.
  • Account research and applying billing adjustments & credit if necessary.
  • Make payment arrangements, billing adjustments, set up bank drafts or Equal Payment Plans and record corrections.
  • Handled new service oders, made billing adjustments and answered customer correspondence.
  • Created weekly and monthly tracking reports to monitor billing adjustments.

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31 Billing Adjustments Jobs

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38. Bank Deposits
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low Demand
Here's how Bank Deposits is used in Customer Associate jobs:
  • Cashiered handling check and cash, bank deposits, and auditing procedures.
  • Balance the register and make bank deposits for on site funds.
  • Handle and create bank deposits.
  • Prepared bank deposits each day.
  • Prepared bank deposits Meet monthly quota
  • Performed various duties: made bank deposits for owner, helped with customer orders Fulfillment issues, and handled UPS shipments.

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4 Bank Deposits Jobs

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39. Positive Attitude
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low Demand
Here's how Positive Attitude is used in Customer Associate jobs:
  • Perform all customer service activities including complaints with a positive attitude.
  • Displayed a positive attitude towards restaurant workers and customers on a daily basis to ensure their satisfaction and understanding.
  • Influenced coworkers to maintain a positive attitude with daily pep talks at team huddles.
  • Created salads and sandwiches as ordered while maintaining a positive attitude Used proper handling and cleaning procedures while working with food

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99 Positive Attitude Jobs

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40. ATM
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low Demand
Here's how ATM is used in Customer Associate jobs:
  • Compiled emergency and medical treatment reports.
  • Provided customer care and assistance on a daily best to provide the best atmosphere and shopping experience for each individual customer.
  • Performed a variety of tasks to ensure overall customer satisfaction while maintaining a neat atmosphere.
  • Assisted with general housekeeping duties while creating a pleasant atmosphere for all customers.
  • Mentored new sales associates to contribute to the store's positive atmosphere.
  • Presented a pleasant atmosphere and provided courteous service to customers.
  • Developed the ability to work in a fast-paced atmosphere.
  • Reason for Leaving: Unprofessional Work Atmosphere.
  • Facilitate positive employee relations by fostering an environment of open communication, approachability, and fair and consistent treatment of employees.
  • Balanced vault encoded and scanned checks into the processing system on a daily basis Stabilized ATM cash disbursement and ending balances.
  • Provided customer service and consulting support to approximately 25-50 clients daily, via teller and atm transactions.
  • Interact and create a positive atmosphere with customers and emp loyees.
  • Authorized to witness the cash reloading to ATM machine .

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91 ATM Jobs

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41. Store Policies
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low Demand
Here's how Store Policies is used in Customer Associate jobs:
  • Identify stock discrepancies to Team Lead, Asset Protection Associates and follow-up to ensure corrective action in according to store policies.
  • Assist with new employee training including store policies, services, and register operations.
  • Stamp, attach and change price tags in accordance to evolving store policies.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Provided customers with information concerning warranties, store policies and returns.
  • Maintain knowledge on current sales, promotions, and store policies.
  • Conducted transactions according to store policies.
  • Performed all cash register functions, Demonstrate knowledge of store policies.

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565 Store Policies Jobs

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42. Company Standards
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low Demand
Here's how Company Standards is used in Customer Associate jobs:
  • Obtained knowledge on proper telephone security measures and etiquette based on company standards.
  • Maintain departmental quality and productivity and above company standards.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
  • Arranged and maintained visual displays in compliance to company standards.
  • Provided excellent customer service to meet/exceed PUC and company standards.
  • Stocked shelves according to company standards.
  • Helped customers with shipping and packaging needs Packaged items: following company standards and meeting customer needs Ran POS systems

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63 Company Standards Jobs

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43. Current Customers
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low Demand
Here's how Current Customers is used in Customer Associate jobs:
  • Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
  • Provided assistance to prospective customers, current customers, mortgage companies, as well as lien holders.
  • Receive incoming phone calls from our current customers and answer any questions they have regarding their account.
  • Handle the tasks of sourcing potential customers and maintaining relationship with current customers.
  • Set up new customers with cable service Upgrade current customers with new service Help customer with product information

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187 Current Customers Jobs

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44. New Clients
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low Demand
Here's how New Clients is used in Customer Associate jobs:
  • Implemented community outreach program that brought 11 new clients to the bank.

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32 New Clients Jobs

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45. Accurate Information
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low Demand
Here's how Accurate Information is used in Customer Associate jobs:
  • Reviewed modification documents against the database/modification worksheet to ensure accurate information is loaded.
  • Provide students with accurate information regarding admission, financial aid and registration.
  • Submitted consistently accurate information in entering large volumes of numbers.
  • Provided a healthy workplace, accurate information, and helpful resource assistance to all guests visiting the hotel.
  • Provided professional, prompt, and accurate information to customers via incoming calls.

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58 Accurate Information Jobs

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46. Additional Services
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low Demand
Here's how Additional Services is used in Customer Associate jobs:
  • Interacted with other departments to resolve customer issues or provide additional services.
  • Suggest additional services to enhance the customer's home experience.
  • Solicit sales of new or additional services or products.
  • Recommended additional services based on the customer's needs.
  • Offerred additional services when appropriate.

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5 Additional Services Jobs

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47. Automatic Debits
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low Demand
Here's how Automatic Debits is used in Customer Associate jobs:
  • Received payment by cash, check, credit cards, vouchers, and automatic debits.
  • Cashier, receive payment by cash, check, credit cards, or automatic debits.
  • Receive payments by cash,check,credit cards,vouchers, or automatic debits.

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1 Automatic Debits Jobs

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Customer Associate Jobs

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20 Most Common Skills For A Customer Associate

Customer Service

46.7%

New Merchandise

15.7%

Sales Floor

8.8%

Phone Calls

5.4%

Product Knowledge

2.5%

Technical Support

2.3%

Stock Shelves

2.2%

Data Entry

2.0%

Customer Orders

1.6%

Communication

1.5%

New Accounts

1.5%

Financial Transactions

1.4%

High Volume

1.3%

Food Safety

1.2%

POS

1.2%

Delinquent Accounts

1.0%

Company Policies

0.9%

Inventory Control

0.9%

Problem Resolution

0.9%

Troubleshoot

0.9%
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Typical Skill-Sets Required For A Customer Associate

Rank Skill
1 Customer Service 41.7%
2 New Merchandise 14.0%
3 Sales Floor 7.9%
4 Phone Calls 4.8%
5 Product Knowledge 2.3%
6 Technical Support 2.1%
7 Stock Shelves 2.0%
8 Data Entry 1.7%
9 Customer Orders 1.4%
10 Communication 1.4%
11 New Accounts 1.3%
12 Financial Transactions 1.3%
13 High Volume 1.2%
14 Food Safety 1.1%
15 POS 1.1%
16 Delinquent Accounts 0.9%
17 Company Policies 0.8%
18 Inventory Control 0.8%
19 Problem Resolution 0.8%
20 Troubleshoot 0.8%
21 Customer Information 0.7%
22 Billing Issues 0.7%
23 Payment Arrangements 0.6%
24 Online Orders 0.6%
25 Special Orders 0.6%
26 Powerpoint 0.5%
27 Customer Base 0.5%
28 New Customers 0.5%
29 Account Information 0.4%
30 Store Operations 0.4%
31 Timely Fashion 0.4%
32 Computer System 0.4%
33 Billing Questions 0.4%
34 Customer Returns 0.4%
35 Comcast 0.4%
36 Appropriate Changes 0.3%
37 Billing Adjustments 0.3%
38 Bank Deposits 0.3%
39 Positive Attitude 0.3%
40 ATM 0.3%
41 Store Policies 0.3%
42 Company Standards 0.3%
43 Current Customers 0.3%
44 New Clients 0.2%
45 Accurate Information 0.2%
46 Additional Services 0.2%
47 Automatic Debits 0.2%
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81,572 Customer Associate Jobs

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