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Become A Customer Care Advocate

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Working As A Customer Care Advocate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Care Advocate Do At Unitedhealth Group

* Focus on initial inpatient admission for psychiatric and chemical dependency patients Make patient assessments and determining appropriate levels of care Obtain information from providers on outpatient requests for treatment Determine if additional clinical treatment sessions are needed Manage inpatient and outpatient mental health cases throughout the entire treatment plan Administer benefits and review treatment plans Coordinate benefits and transitions between various areas of care Identify ways to add value to treatment plans and consulting with facility staff or outpatient care providers on those ideas You’ll find the pace fast and the challenges ongoing.
* We’ll expect you to achieve and document measurable results.
* You’ll also need to think and act quickly while working with a diverse member population

What Does A Customer Care Advocate Do At Atlantic, Tomorrow's Office

* Act as the single point of contact to the customer for all types of service requests
* Coordination of all IT support groups to ensure maximum utilization of billable resources
* Pre-process service requests as they arrive through email, manual entry, or direct customer input
* Schedule internal and field technical resources on the ConnectWise dispatch portal
* Monitor resource schedules to ensure prompt time entry on service requests

What Does A Customer Care Advocate Do At Jcpenney

* PerformanceStandards
* Accountable for achieving sales and service objectives, and providing customer service to drive profitable sales growth
* Actively listens to customer requests and issues to find solutions and deliver a positive customer experience that results in a sale
* Completes all required customerrelated transactions
* Customer Engagement / Education
* Communicate with customers in a friendly manner, determines customer needs, provides recommendations, and assists customers in making decisions about desired products or services
* Assist customers with product inquiries, order placement and any post-purchase support needed
* Informs customers of key product attributes to build interest in the merchandise/brand and to build clientele
* CustomerService & Sales
* Actively listens to customer requests and issues to find solutions and deliver a positive customer experience
* Completes all required customerrelated transactions
* Provide excellent service in a multi skills environment that includes verbal, written and live chat communication methods
* Communicate with 3rdparty vendors when necessary to assist with customer resolution
* Excellent written communication and keyboarding skills that result in ability to effectively respond to customer inquiries
* Respond to customers with a sense of urgency while being proficient at: spelling, grammar, punctuation and chat/written etiquette
* LearningEnvironment
* Enhances team performance by willingly sharing knowledge of products and/or training associates on product features, benefits, uses, trends, etc.
* Participates in ongoing technical skills development through company and/or vendorprovided training and skill practice
* PerformanceStandards
* Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

What Does A Customer Care Advocate Do At Fresenius Medical Care North America

* Establishes programs and implements CKD and modality education for a designated territory to ensure every patient along with their care giver and support system (if applicable) receives comprehensive education on modality options including hemodialysis treatments both at home and in-center, peritoneal dialysis, kidney transplantation as well as education on hemodialysis access types with a focus on the health and safety benefits of AV
* Fistula or AV
* Graft compared to central venous catheters.
* Education includes information regarding options for renal replacement therapy when a patient reaches end stage renal disease, allowing the patient to make an informed decision regarding the option that meets his/her medical needs and lifestyle choices.
* Responsible to navigate patients along the continuum of care from Stage 4 CKD to initiation of dialysis, or in transition from in-center hemodialysis to home therapy, including but not limited to proper and timely access placement.
* Maintains high level, routine communication with physicians, partners, the interdisciplinary team members, Clinic and Home Program Managers.
* Establish processes with physician practices as well as local clinics for patient referrals and evaluates the effectiveness of processes through an ongoing basis.
* Respond timely to all referrals.
* Assists in the identification, evaluation and selection of Home Dialysis patients and Care Partners.
* Coordinates the timely admission of patients, including urgent start placements into Fresenius Kidney Care Home Therapy and In
* Center programs.
* Collaborates with management to identify and resolve admission barriers.
* Conducts Home Therapy awareness programs for existing patients and Fresenius staff, as needed or as directed.
* Strives to meet growth goals by maintaining strong physician and partner relationships and identifying opportunities for increasing referrals in-patient and home therapies.
* Collaborates with field operations management, market development and functional leadership on the development and implementation of the home therapy strategic plan.
* Responsibilities include but are not limited to demonstrating market awareness, identifying expansion of service opportunities, providing insight to customer relationships; both physicians and patients.
* Maintains knowledge of FMCNA Home Therapies products, services and strategies in order to promote FMCNA Home Therapies to the community through outreach programs.
* Participates in all pertinent company training and development opportunities to grow and develop business knowledge, skills and leadership competencies.
* Provides educational programs to physicians as needed.
* Responsible for coordinating communication of all business unit Home Therapies initiatives to physicians in collaboration with the field operations management and home therapy managers.
* Responsible for promoting FMCNA facilities and services to the community and healthcare providers, including physicians within the guidelines established by company policies and government regulations.
* Responsible to ensure accurate and timely documentation of patient interactions and status, through maintenance of SAP database, and/or electronic medical record.
* Other duties as assigned.
* Additional responsibilities may include focus on one or more departments or locations.
* See applicable addendum for department or location specific functions

What Does A Customer Care Advocate Do At Hawaii Medical Service Association

* Communication and Relationship Building
* Manages patient gaps in care by establishing efficient and effective workflows between providers, patients, and HMSA.
* Supports ongoing physician – patient relationships by providing educational and operational support to improve the quality, access, and satisfaction of the patient experience.
* Includes the development and delivery of a streamlined process for the practice to access additional educational and behavioral change tools, as appropriate.
* Actively conducts physician-patient outreach which may include telephonic, face-to-face or via email; and, also health and well-being projects to meet HMSA’s business needs, gain market intelligence, and maintain positive relationships.
* Leads ad-hoc projects/assignments and actively participate in all internal and external meetings.
* Member Engagement
* Engages with members on both inbound and outbound calls to establish trust, credibility and drive improved health and well-being.
* Provides initial engagement to member who self-refer, or are referred by their physician or facility or participate in appropriate intervention.
* Responsible for contacting members that are assigned to providers within a specific provider organization, and address appointment adherence for those who have been identified as missing recommended medical services.
* Utilize effective communication skills such as motivational interviewing to gain agreement from member to be compliant with routine provider appointments, recommended screenings, vaccinations, etc.
* Collaborate with physicians, office staff, and HMSA team members to address and/or close gaps in care.
* Problem Solving and Process Improvement
* Possess solid knowledge of the programs and services and sets the expectations of service with members.
* Accurately collects, inputs, and updates data provided by members into the appropriate databases in a timely manner.
* Facilitates communication and requests among multi-disciplinary team members, providers, health plan, and members.
* Coordinates data extracts and data analysis interpretation in preparation of reports aimed to determine the effectiveness of programs for the assigned PO/providers.
* Identifies new problems and supports workflow optimization and training efforts for provider office staff in a changing and evolving healthcare operating environment.
* This position requires high level of autonomy in decision making.
* Other duties as assigned

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How To Become A Customer Care Advocate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Care Advocate jobs

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Top Skills for A Customer Care Advocate

CustomerCareTechnicalSupportEmailInboundPhoneCallsInternetDataEntryCustomerServiceInquiriesTroubleShootingBillingIssuesOutboundCallsCustomerCallsTCustomerComplaintsMedicalClaimsHighVolumeVerizonWebBillingQuestionsCustomerSupportCommunicationSkills

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Top Customer Care Advocate Skills

  1. Customer Care
  2. Technical Support
  3. Email
You can check out examples of real life uses of top skills on resumes here:
  • Assisted Customer Care and claims during the conversion from Washington Mutual to JP Morgan Chase.
  • Assisted customer with inquiries regarding Invoices, Upgrades, Service Contracts, Adding features to services, and minor Technical Support.
  • Answered inbound calls for Customer Service Resolved customer complaints via email Approved replacement requests for technicians Set appointments for technician repair
  • Received inbound phone calls from customers and serviced their needs effectively and efficiently.
  • Introduced rural Idaho to the highest of quality in customer service and internet technology.

Top Customer Care Advocate Employers

Customer Care Advocate Videos

Express Scripts - Patient Care Advocate

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