FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

FIND
PERSONALIZED JOBS

Become A Customer Care Advocate

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Customer Care Advocate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Care Advocate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Customer Care Advocate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Customer Care Advocate jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Customer Care Advocate Career Paths

Customer Care Advocate
Customer Care Technician Technical Support Specialist Specialist
Account Manager
5 Yearsyrs
Customer Care Supervisor Office Manager Billing Specialist
Billing Manager
7 Yearsyrs
Technical Support Specialist Business Analyst Product Manager
Business Development Manager
9 Yearsyrs
Claim Processor Home Health Aid Call Center Representative
Call Center Manager
6 Yearsyrs
Technical Support Specialist Information Technology Manager Operations Manager
Chief Operating Officer
11 Yearsyrs
Service Technician Service Advisor Assistant Service Manager
Customer Relations Manager
5 Yearsyrs
Delivery Driver Operations Manager Business Developer
Entrepreneur
5 Yearsyrs
Technical Support Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Customer Care Supervisor Operations Manager General Manager
Owner/Operator
6 Yearsyrs
Specialist Analyst Business Analyst
Product Manager
7 Yearsyrs
Technical Support Technician Systems Administrator Information Technology Manager
Project Manager
8 Yearsyrs
Claim Processor Specialist Business Analyst
Quality Assurance Manager
9 Yearsyrs
Data Entry Clerk Office Manager Account Manager
Sales Account Manager
6 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Home Health Aid Case Manager Program Manager
Senior Project Manager
12 Yearsyrs
Call Center Representative Inside Sales Representative Senior Sales Representative
Senior Representative
5 Yearsyrs
Home Health Aid Security Officer Technician
Service Manager
7 Yearsyrs
Customer Care Technician Technician Operations Manager
Site Manager
7 Yearsyrs
Delivery Driver Field Service Technician Support Specialist
Support Manager
6 Yearsyrs
Data Entry Clerk Security Officer Technical Support Specialist
Support Supervisor
5 Yearsyrs
Show More

Average Length of Employment
Customer Agent 2.0 years
Customer Assistant 1.9 years
Customer Advisor 1.9 years
Customer Associate 1.8 years
Billing Agent 1.7 years
Home Agent 1.7 years
Contact Agent 1.4 years
Call Center Agent 1.3 years
Call Agent 1.0 years
Top Employers Before
Cashier 11.4%
Manager 2.9%
Internship 2.7%
Supervisor 2.2%
Server 2.2%
Top Employers After
Cashier 7.7%
Manager 2.9%
Server 2.9%
Specialist 2.7%
Internship 2.6%
Supervisor 2.2%

Customer Care Advocate Demographics

Gender

Female

63.9%

Male

34.1%

Unknown

2.0%
Ethnicity

White

78.0%

Hispanic or Latino

12.5%

Asian

6.9%

Unknown

1.8%

Black or African American

0.8%
Show More
Languages Spoken

Spanish

68.0%

French

11.2%

Portuguese

2.4%

German

2.4%

Italian

1.9%

Russian

1.9%

Arabic

1.9%

Carrier

1.5%

Japanese

1.5%

Hindi

1.0%

Greek

1.0%

Chinese

1.0%

Dakota

1.0%

Vietnamese

0.5%

Gujarati

0.5%

Somali

0.5%

Mandarin

0.5%

Korean

0.5%

Ukrainian

0.5%

Turkish

0.5%
Show More

Customer Care Advocate Education

Schools

University of Phoenix

27.6%

Strayer University

6.8%

Kaplan University

6.0%

Liberty University

4.7%

Salt Lake Community College

4.7%

Indiana Wesleyan University

4.3%

Ashford University

4.3%

Utah Valley University

4.3%

Miami Dade College

4.1%

Middle Tennessee State University

3.6%

Michigan State University

3.2%

Sinclair Community College

3.0%

Baker College

3.0%

Oakland University

3.0%

Pima Community College

3.0%

Central Piedmont Community College

3.0%

Johnson County Community College

3.0%

Columbus State Community College

3.0%

Southern New Hampshire University

2.8%

American InterContinental University

2.8%
Show More
Majors

Business

29.0%

Psychology

6.4%

Criminal Justice

5.6%

Accounting

5.4%

Nursing

5.2%

General Studies

5.0%

Health Care Administration

4.8%

Computer Science

4.2%

Communication

4.2%

Management

3.6%

Social Work

3.2%

Medical Assisting Services

3.2%

Liberal Arts

3.0%

Education

2.9%

Information Technology

2.8%

English

2.6%

Computer Information Systems

2.4%

Marketing

2.3%

Human Resources Management

2.2%

Biology

2.1%
Show More
Degrees

Other

35.8%

Bachelors

29.8%

Associate

15.3%

Masters

10.4%

Certificate

4.8%

Diploma

2.6%

Doctorate

0.7%

License

0.6%
Show More
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Customer Care Advocate

CustomerCareTechnicalSupportEmailInboundPhoneCallsInternetDataEntryCustomerServiceInquiriesTroubleShootingBillingIssuesOutboundCallsCustomerCallsTCustomerComplaintsMedicalClaimsHighVolumeVerizonWebBillingQuestionsCustomerSupportCommunicationSkills

Show More

Top Customer Care Advocate Skills

  1. Customer Care
  2. Technical Support
  3. Email
You can check out examples of real life uses of top skills on resumes here:
  • Assisted Customer Care and claims during the conversion from Washington Mutual to JP Morgan Chase.
  • Assisted customer with inquiries regarding Invoices, Upgrades, Service Contracts, Adding features to services, and minor Technical Support.
  • Answered inbound calls for Customer Service Resolved customer complaints via email Approved replacement requests for technicians Set appointments for technician repair
  • Received inbound phone calls from customers and serviced their needs effectively and efficiently.
  • Introduced rural Idaho to the highest of quality in customer service and internet technology.

Top Customer Care Advocate Employers

Customer Care Advocate Videos

Express Scripts - Patient Care Advocate

×