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The differences between customer care advocates and call center associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care advocate and a call center associate. Additionally, a customer care advocate has an average salary of $33,219, which is higher than the $31,363 average annual salary of a call center associate.
The top three skills for a customer care advocate include patients, scheduling appointments and data entry. The most important skills for a call center associate are patients, inbound calls, and customer service.
| Customer Care Advocate | Call Center Associate | |
| Yearly salary | $33,219 | $31,363 |
| Hourly rate | $15.97 | $15.08 |
| Growth rate | -4% | -4% |
| Number of jobs | 248,553 | 198,167 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 39% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.
Call center associates are professionals who are responsible for taking inbound and outbound customer calls and handle responsibilities that include account inquiries, customer complaints, or product and support issues. These associates are required to provide quality assistance and customer service so that they can receive positive reviews from their customers. They must assist customers with technical support issues, which include updating product documentation and training materials. Call center associates must also accurately identify their customers' needs and objectives so that they can achieve the organization's sales goals.
Customer care advocates and call center associates have different pay scales, as shown below.
| Customer Care Advocate | Call Center Associate | |
| Average salary | $33,219 | $31,363 |
| Salary range | Between $24,000 And $44,000 | Between $22,000 And $43,000 |
| Highest paying City | Santa Barbara, CA | Albany, NY |
| Highest paying state | Hawaii | New York |
| Best paying company | University of California, Berkeley | Spectrum |
| Best paying industry | Insurance | Finance |
There are a few differences between a customer care advocate and a call center associate in terms of educational background:
| Customer Care Advocate | Call Center Associate | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care advocates' and call center associates' demographics:
| Customer Care Advocate | Call Center Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 36.2% Female, 63.8% | Male, 35.0% Female, 65.0% |
| Race ratio | Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 19.3% Asian, 6.3% White, 57.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |