Customer care advocate vs certified medical technician

The differences between customer care advocates and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care advocate and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $33,219 average annual salary of a customer care advocate.

The top three skills for a customer care advocate include patients, scheduling appointments and data entry. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Customer care advocate vs certified medical technician overview

	Customer Care Advocate	Certified Medical Technician
Yearly salary	$33,219	$38,859
Hourly rate	$15.97	$18.68
Growth rate	-4%	5%
Number of jobs	248,553	164,424
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 28%
Average age	40	44
Years of experience	12	12

What does a customer care advocate do?

A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Customer care advocate vs certified medical technician salary

Customer care advocates and certified medical technicians have different pay scales, as shown below.

	Customer Care Advocate	Certified Medical Technician
Average salary	$33,219	$38,859
Salary range	Between $24,000 And $44,000	Between $28,000 And $53,000
Highest paying City	Santa Barbara, CA	Denton, TX
Highest paying state	Hawaii	Alaska
Best paying company	University of California, Berkeley	Favorite Healthcare Staffing
Best paying industry	Insurance	Health Care

Differences between customer care advocate and certified medical technician education

There are a few differences between a customer care advocate and a certified medical technician in terms of educational background:

	Customer Care Advocate	Certified Medical Technician
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	-	University of Connecticut

Customer care advocate vs certified medical technician demographics

Here are the differences between customer care advocates' and certified medical technicians' demographics:

	Customer Care Advocate	Certified Medical Technician
Average age	40	44
Gender ratio	Male, 36.2% Female, 63.8%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	8%

Differences between customer care advocate and certified medical technician duties and responsibilities

Customer care advocate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Develop regional sales tools including PowerPoint presentations, brochures and web content to support product sales.
Put together presentations using PowerPoint.
Process questionnaires for Medicaid recipients to establish comprehension of complex rules and regulations.
Verify Medicaid benefits and answer several calls from physicians or their assistants regarding their payments.
Utilize critical thinking to determine effective operational procedures to fulfill member's concerns while adhering to HIPAA regulations.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Customer care advocate vs certified medical technician skills

Common customer care advocate skills

Patients, 13%
Scheduling Appointments, 7%
Data Entry, 7%
Outbound Calls, 6%
HIPAA, 6%
Home Health, 6%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

Customer Care Advocate vs. similar jobs

Customer Care Advocate related careers

Customer Care Advocate related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Care Advocate
Customer Care Advocate vs Certified Medical Technician

Updated January 8, 2025

Browse office and administrative jobs