Customer care advocate vs customer care associate

The differences between customer care advocates and customer care associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care advocate and a customer care associate. Additionally, a customer care advocate has an average salary of $33,219, which is higher than the $33,115 average annual salary of a customer care associate.

The top three skills for a customer care advocate include patients, scheduling appointments and data entry. The most important skills for a customer care associate are customer care, patients, and customer service.

Customer care advocate vs customer care associate overview

	Customer Care Advocate	Customer Care Associate
Yearly salary	$33,219	$33,115
Hourly rate	$15.97	$15.92
Growth rate	-4%	-4%
Number of jobs	248,553	250,296
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	12	12

What does a customer care advocate do?

A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.

What does a customer care associate do?

A customer care associate's role focuses on providing customer support and service, ensuring optimal services and client satisfaction. Their responsibilities typically revolve around assisting walk-in customers by answering inquiries, offering recommendations or alternatives, and informing them of any promos or discounts. It is essential to devise strategies to identify customer needs, providing them as needed. Furthermore, a customer care associate may answer inquiries made through calls or correspondence, make reservations, handle complaints or concerns, and resolve them according to the company's policies and regulations.

Customer care advocate vs customer care associate salary

Customer care advocates and customer care associates have different pay scales, as shown below.

	Customer Care Advocate	Customer Care Associate
Average salary	$33,219	$33,115
Salary range	Between $24,000 And $44,000	Between $24,000 And $43,000
Highest paying City	Santa Barbara, CA	San Diego, CA
Highest paying state	Hawaii	California
Best paying company	University of California, Berkeley	Centennial Bank
Best paying industry	Insurance	Insurance

Differences between customer care advocate and customer care associate education

There are a few differences between a customer care advocate and a customer care associate in terms of educational background:

	Customer Care Advocate	Customer Care Associate
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Customer care advocate vs customer care associate demographics

Here are the differences between customer care advocates' and customer care associates' demographics:

	Customer Care Advocate	Customer Care Associate
Average age	40	40
Gender ratio	Male, 36.2% Female, 63.8%	Male, 30.1% Female, 69.9%
Race ratio	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%	Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.7% White, 56.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care advocate and customer care associate duties and responsibilities

Customer care advocate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Develop regional sales tools including PowerPoint presentations, brochures and web content to support product sales.
Put together presentations using PowerPoint.
Process questionnaires for Medicaid recipients to establish comprehension of complex rules and regulations.
Verify Medicaid benefits and answer several calls from physicians or their assistants regarding their payments.
Utilize critical thinking to determine effective operational procedures to fulfill member's concerns while adhering to HIPAA regulations.

Customer care associate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Verify HIPAA member information, update members account, expedite payments, explain health and dental plan benefits options.
Answer inbound calls assisting customers with billing questions, troubleshoot for customers, and assist customers with service plans and upgrading packages
Receive inbound provider calls at a call center regarding patients medical insurance benefits and eligibility, edit and process Medicare claims.
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Customer care advocate vs customer care associate skills

Common customer care advocate skills

Patients, 13%
Scheduling Appointments, 7%
Data Entry, 7%
Outbound Calls, 6%
HIPAA, 6%
Home Health, 6%

Common customer care associate skills

Customer Care, 21%
Patients, 16%
Customer Service, 7%
Telephone Inquiries, 6%
Customer Support, 5%
Home Health, 3%

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Office and Administrative Industry
Customer Care Advocate
Customer Care Advocate vs Customer Care Associate

Updated January 8, 2025

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