Customer care advocate vs customer care consultant

The differences between customer care advocates and customer care consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care advocate and a customer care consultant. Additionally, a customer care consultant has an average salary of $58,929, which is higher than the $33,219 average annual salary of a customer care advocate.

The top three skills for a customer care advocate include patients, scheduling appointments and data entry. The most important skills for a customer care consultant are home health, patients, and healthcare professionals.

Customer care advocate vs customer care consultant overview

	Customer Care Advocate	Customer Care Consultant
Yearly salary	$33,219	$58,929
Hourly rate	$15.97	$28.33
Growth rate	-4%	-4%
Number of jobs	248,553	176,015
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a customer care advocate do?

A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.

What does a customer care consultant do?

Customer service consultants are professionals who offer advice and expertise related to customer service to help improve the business performance of an organization. These consultants are required to interact with customers to handle complaints and provide information about the organization's products and services. They must take orders from customers and obtain correct customer information while processing billings and payments from them. Customer service consultants must also listen to the concerns of their customers as well as identify opportunities to up-sell other products and services.

Customer care advocate vs customer care consultant salary

Customer care advocates and customer care consultants have different pay scales, as shown below.

	Customer Care Advocate	Customer Care Consultant
Average salary	$33,219	$58,929
Salary range	Between $24,000 And $44,000	Between $39,000 And $87,000
Highest paying City	Santa Barbara, CA	New York, NY
Highest paying state	Hawaii	New York
Best paying company	University of California, Berkeley	McKinsey & Company Inc
Best paying industry	Insurance	Health Care

Differences between customer care advocate and customer care consultant education

There are a few differences between a customer care advocate and a customer care consultant in terms of educational background:

	Customer Care Advocate	Customer Care Consultant
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Customer care advocate vs customer care consultant demographics

Here are the differences between customer care advocates' and customer care consultants' demographics:

	Customer Care Advocate	Customer Care Consultant
Average age	40	40
Gender ratio	Male, 36.2% Female, 63.8%	Male, 32.2% Female, 67.8%
Race ratio	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%	Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care advocate and customer care consultant duties and responsibilities

Customer care advocate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Develop regional sales tools including PowerPoint presentations, brochures and web content to support product sales.
Put together presentations using PowerPoint.
Process questionnaires for Medicaid recipients to establish comprehension of complex rules and regulations.
Verify Medicaid benefits and answer several calls from physicians or their assistants regarding their payments.
Utilize critical thinking to determine effective operational procedures to fulfill member's concerns while adhering to HIPAA regulations.

Customer care consultant example responsibilities.

Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Monitor ship windows and delivery dates to ensure timely deliveries.
Conduct monthly sales meetings and create PowerPoint presentations for team members.
Support a new call center division for the state fund program Medicaid supplemental plan.
Follow all compliance and Medicare guidelines for admissions and community involvement.

Customer care advocate vs customer care consultant skills

Common customer care advocate skills

Patients, 13%
Scheduling Appointments, 7%
Data Entry, 7%
Outbound Calls, 6%
HIPAA, 6%
Home Health, 6%

Common customer care consultant skills

Home Health, 22%
Patients, 20%
Healthcare Professionals, 10%
Patient Care, 6%
Phone Calls, 4%
Term Care, 4%

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Office and Administrative Industry
Customer Care Advocate
Customer Care Advocate vs Customer Care Consultant

Updated January 8, 2025

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