Customer care advocate vs customer care coordinator

The differences between customer care advocates and customer care coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care advocate and a customer care coordinator. Additionally, a customer care coordinator has an average salary of $40,661, which is higher than the $33,219 average annual salary of a customer care advocate.

The top three skills for a customer care advocate include patients, scheduling appointments and data entry. The most important skills for a customer care coordinator are customer care, home health, and functional mobility.

Customer care advocate vs customer care coordinator overview

	Customer Care Advocate	Customer Care Coordinator
Yearly salary	$33,219	$40,661
Hourly rate	$15.97	$19.55
Growth rate	-4%	-4%
Number of jobs	248,553	259,694
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer care advocate do?

A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.

What does a customer care coordinator do?

A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.

Customer care advocate vs customer care coordinator salary

Customer care advocates and customer care coordinators have different pay scales, as shown below.

	Customer Care Advocate	Customer Care Coordinator
Average salary	$33,219	$40,661
Salary range	Between $24,000 And $44,000	Between $31,000 And $53,000
Highest paying City	Santa Barbara, CA	Bridgeport, CT
Highest paying state	Hawaii	New Jersey
Best paying company	University of California, Berkeley	Health Alliance
Best paying industry	Insurance	Finance

Differences between customer care advocate and customer care coordinator education

There are a few differences between a customer care advocate and a customer care coordinator in terms of educational background:

	Customer Care Advocate	Customer Care Coordinator
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer care advocate vs customer care coordinator demographics

Here are the differences between customer care advocates' and customer care coordinators' demographics:

	Customer Care Advocate	Customer Care Coordinator
Average age	40	40
Gender ratio	Male, 36.2% Female, 63.8%	Male, 25.4% Female, 74.6%
Race ratio	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%	Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care advocate and customer care coordinator duties and responsibilities

Customer care advocate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Develop regional sales tools including PowerPoint presentations, brochures and web content to support product sales.
Put together presentations using PowerPoint.
Process questionnaires for Medicaid recipients to establish comprehension of complex rules and regulations.
Verify Medicaid benefits and answer several calls from physicians or their assistants regarding their payments.
Utilize critical thinking to determine effective operational procedures to fulfill member's concerns while adhering to HIPAA regulations.

Customer care coordinator example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Re-created documents for the copy using Microsoft excel, PowerPoint and word.
Receive calls and help customers troubleshoot issues
Verify customers HIPAA information prior to discussing customer information.
Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.

Customer care advocate vs customer care coordinator skills

Common customer care advocate skills

Patients, 13%
Scheduling Appointments, 7%
Data Entry, 7%
Outbound Calls, 6%
HIPAA, 6%
Home Health, 6%

Common customer care coordinator skills

Customer Care, 18%
Home Health, 14%
Functional Mobility, 7%
Patients, 7%
Service Calls, 5%
Outbound Calls, 4%

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Office and Administrative Industry
Customer Care Advocate
Customer Care Advocate vs Customer Care Coordinator

Updated January 8, 2025

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