Customer care advocate vs customer care technician

The differences between customer care advocates and customer care technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care advocate and a customer care technician. Additionally, a customer care technician has an average salary of $34,986, which is higher than the $33,219 average annual salary of a customer care advocate.

The top three skills for a customer care advocate include patients, scheduling appointments and data entry. The most important skills for a customer care technician are patients, vital signs, and EKG.

Customer care advocate vs customer care technician overview

	Customer Care Advocate	Customer Care Technician
Yearly salary	$33,219	$34,986
Hourly rate	$15.97	$16.82
Growth rate	-4%	-4%
Number of jobs	248,553	211,764
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 40%
Average age	40	40
Years of experience	12	12

What does a customer care advocate do?

A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.

What does a customer care technician do?

The job of a customer care technician depends on the requirements of employers. Part of the technician's responsibilities includes the management of the customers and the maintenance of proper customer relations. Customer care technicians assist customers in addressing their technical problems. The job involves answering phone calls and attending to the needs of the clients. As to the area of employment, the technicians may work in telecommunications where they use office machines or computers.

Customer care advocate vs customer care technician salary

Customer care advocates and customer care technicians have different pay scales, as shown below.

	Customer Care Advocate	Customer Care Technician
Average salary	$33,219	$34,986
Salary range	Between $24,000 And $44,000	Between $26,000 And $45,000
Highest paying City	Santa Barbara, CA	Burbank, CA
Highest paying state	Hawaii	Alaska
Best paying company	University of California, Berkeley	Cottage Health
Best paying industry	Insurance	Manufacturing

Differences between customer care advocate and customer care technician education

There are a few differences between a customer care advocate and a customer care technician in terms of educational background:

	Customer Care Advocate	Customer Care Technician
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	-

Customer care advocate vs customer care technician demographics

Here are the differences between customer care advocates' and customer care technicians' demographics:

	Customer Care Advocate	Customer Care Technician
Average age	40	40
Gender ratio	Male, 36.2% Female, 63.8%	Male, 40.1% Female, 59.9%
Race ratio	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%	Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care advocate and customer care technician duties and responsibilities

Customer care advocate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Develop regional sales tools including PowerPoint presentations, brochures and web content to support product sales.
Put together presentations using PowerPoint.
Process questionnaires for Medicaid recipients to establish comprehension of complex rules and regulations.
Verify Medicaid benefits and answer several calls from physicians or their assistants regarding their payments.
Utilize critical thinking to determine effective operational procedures to fulfill member's concerns while adhering to HIPAA regulations.

Customer care technician example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Monitor patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures.
Assist in monitoring patients for ECG arrhythmias.
Maintain all digital medical records and process all MD orders for patients on the ICU floor.
Place patients on cardiac monitor, give CPR, assist with doctors and nurses with traumas as requested.
Maintain current CPR certification, CNA/GNA certifications, and PMAB training.

Customer care advocate vs customer care technician skills

Common customer care advocate skills

Patients, 13%
Scheduling Appointments, 7%
Data Entry, 7%
Outbound Calls, 6%
HIPAA, 6%
Home Health, 6%

Common customer care technician skills

Patients, 24%
Vital Signs, 10%
EKG, 9%
Phlebotomy, 7%
CPR, 6%
Customer Care, 5%

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Office and Administrative Industry
Customer Care Advocate
Customer Care Advocate vs Customer Care Technician

Updated January 8, 2025

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