Customer care advocate vs customer service administrator

The differences between customer care advocates and customer service administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care advocate and a customer service administrator. Additionally, a customer service administrator has an average salary of $35,824, which is higher than the $33,219 average annual salary of a customer care advocate.

The top three skills for a customer care advocate include patients, scheduling appointments and data entry. The most important skills for a customer service administrator are strong customer service, data entry, and post sales.

Customer care advocate vs customer service administrator overview

	Customer Care Advocate	Customer Service Administrator
Yearly salary	$33,219	$35,824
Hourly rate	$15.97	$17.22
Growth rate	-4%	-4%
Number of jobs	248,553	247,315
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 45%
Average age	40	40
Years of experience	12	12

What does a customer care advocate do?

A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.

What does a customer service administrator do?

Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.

Customer care advocate vs customer service administrator salary

Customer care advocates and customer service administrators have different pay scales, as shown below.

	Customer Care Advocate	Customer Service Administrator
Average salary	$33,219	$35,824
Salary range	Between $24,000 And $44,000	Between $28,000 And $45,000
Highest paying City	Santa Barbara, CA	Fremont, CA
Highest paying state	Hawaii	Alaska
Best paying company	University of California, Berkeley	Westinghouse Appliances Australia
Best paying industry	Insurance	Technology

Differences between customer care advocate and customer service administrator education

There are a few differences between a customer care advocate and a customer service administrator in terms of educational background:

	Customer Care Advocate	Customer Service Administrator
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	-

Customer care advocate vs customer service administrator demographics

Here are the differences between customer care advocates' and customer service administrators' demographics:

	Customer Care Advocate	Customer Service Administrator
Average age	40	40
Gender ratio	Male, 36.2% Female, 63.8%	Male, 20.3% Female, 79.7%
Race ratio	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care advocate and customer service administrator duties and responsibilities

Customer care advocate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Develop regional sales tools including PowerPoint presentations, brochures and web content to support product sales.
Put together presentations using PowerPoint.
Process questionnaires for Medicaid recipients to establish comprehension of complex rules and regulations.
Verify Medicaid benefits and answer several calls from physicians or their assistants regarding their payments.
Utilize critical thinking to determine effective operational procedures to fulfill member's concerns while adhering to HIPAA regulations.

Customer service administrator example responsibilities.

Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Manage cleanliness and organization of work area and equipment.
Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.

Customer care advocate vs customer service administrator skills

Common customer care advocate skills

Patients, 13%
Scheduling Appointments, 7%
Data Entry, 7%
Outbound Calls, 6%
HIPAA, 6%
Home Health, 6%

Common customer service administrator skills

Strong Customer Service, 22%
Data Entry, 11%
Post Sales, 5%
Customer Inquiries, 5%
Purchase Orders, 3%
PowerPoint, 3%

Customer Care Advocate vs. similar jobs

Customer Care Advocate related careers

Customer Care Advocate related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Care Advocate
Customer Care Advocate vs Customer Service Administrator

Updated January 8, 2025

Browse office and administrative jobs