Customer care advocate vs customer service advisor

The differences between customer care advocates and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care advocate and a customer service advisor. Additionally, a customer care advocate has an average salary of $33,219, which is higher than the $32,029 average annual salary of a customer service advisor.

The top three skills for a customer care advocate include patients, scheduling appointments and data entry. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.

Customer care advocate vs customer service advisor overview

	Customer Care Advocate	Customer Service Advisor
Yearly salary	$33,219	$32,029
Hourly rate	$15.97	$15.40
Growth rate	-4%	-4%
Number of jobs	248,553	235,256
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

What does a customer care advocate do?

A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.

What does a customer service advisor do?

A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.

Customer care advocate vs customer service advisor salary

Customer care advocates and customer service advisors have different pay scales, as shown below.

	Customer Care Advocate	Customer Service Advisor
Average salary	$33,219	$32,029
Salary range	Between $24,000 And $44,000	Between $26,000 And $39,000
Highest paying City	Santa Barbara, CA	Boston, MA
Highest paying state	Hawaii	Alaska
Best paying company	University of California, Berkeley	Teledyne Technologies Incorporated
Best paying industry	Insurance	Insurance

Differences between customer care advocate and customer service advisor education

There are a few differences between a customer care advocate and a customer service advisor in terms of educational background:

	Customer Care Advocate	Customer Service Advisor
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Customer care advocate vs customer service advisor demographics

Here are the differences between customer care advocates' and customer service advisors' demographics:

	Customer Care Advocate	Customer Service Advisor
Average age	40	40
Gender ratio	Male, 36.2% Female, 63.8%	Male, 51.5% Female, 48.5%
Race ratio	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%	Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care advocate and customer service advisor duties and responsibilities

Customer care advocate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Develop regional sales tools including PowerPoint presentations, brochures and web content to support product sales.
Put together presentations using PowerPoint.
Process questionnaires for Medicaid recipients to establish comprehension of complex rules and regulations.
Verify Medicaid benefits and answer several calls from physicians or their assistants regarding their payments.
Utilize critical thinking to determine effective operational procedures to fulfill member's concerns while adhering to HIPAA regulations.

Customer service advisor example responsibilities.

Manage the largest client pool in all of Finland, and update the CRM accordingly.
Manage bi-weekly payroll duties and employment documentation.
Provide excellent customer service and maintain cleanliness of work area
Used all CRM systems to provide exceptional service to customers for the entire order process cycle
Process all pick tickets and assign carriers, handle all shipping issues and RA's support other CSR's when need.
Maintain stores organization, appearance, and cleanliness through corporate guidelines for visual merchandising inventory updates and standards.

Customer care advocate vs customer service advisor skills

Common customer care advocate skills

Patients, 13%
Scheduling Appointments, 7%
Data Entry, 7%
Outbound Calls, 6%
HIPAA, 6%
Home Health, 6%

Common customer service advisor skills

Taking Care, 17%
Strong Customer Service, 13%
Standard Operating Procedure, 10%
Customer Service, 7%
Customer Care, 7%
Sales Floor, 7%

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Office and Administrative Industry
Customer Care Advocate
Customer Care Advocate vs Customer Service Advisor

Updated January 8, 2025

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