Customer care advocate vs customer service advocate

The differences between customer care advocates and customer service advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care advocate and a customer service advocate. Additionally, a customer care advocate has an average salary of $33,219, which is higher than the $33,000 average annual salary of a customer service advocate.

The top three skills for a customer care advocate include patients, scheduling appointments and data entry. The most important skills for a customer service advocate are strong customer service, social work, and appointment scheduling.

Customer care advocate vs customer service advocate overview

	Customer Care Advocate	Customer Service Advocate
Yearly salary	$33,219	$33,000
Hourly rate	$15.97	$15.87
Growth rate	-4%	-4%
Number of jobs	248,553	211,969
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 40%
Average age	40	40
Years of experience	12	12

What does a customer care advocate do?

A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.

What does a customer service advocate do?

A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.

Customer care advocate vs customer service advocate salary

Customer care advocates and customer service advocates have different pay scales, as shown below.

	Customer Care Advocate	Customer Service Advocate
Average salary	$33,219	$33,000
Salary range	Between $24,000 And $44,000	Between $27,000 And $39,000
Highest paying City	Santa Barbara, CA	Danvers, MA
Highest paying state	Hawaii	Alaska
Best paying company	University of California, Berkeley	Committee for Public Counsel Services
Best paying industry	Insurance	Insurance

Differences between customer care advocate and customer service advocate education

There are a few differences between a customer care advocate and a customer service advocate in terms of educational background:

	Customer Care Advocate	Customer Service Advocate
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	-

Customer care advocate vs customer service advocate demographics

Here are the differences between customer care advocates' and customer service advocates' demographics:

	Customer Care Advocate	Customer Service Advocate
Average age	40	40
Gender ratio	Male, 36.2% Female, 63.8%	Male, 25.6% Female, 74.4%
Race ratio	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%	Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care advocate and customer service advocate duties and responsibilities

Customer care advocate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Develop regional sales tools including PowerPoint presentations, brochures and web content to support product sales.
Put together presentations using PowerPoint.
Process questionnaires for Medicaid recipients to establish comprehension of complex rules and regulations.
Verify Medicaid benefits and answer several calls from physicians or their assistants regarding their payments.
Utilize critical thinking to determine effective operational procedures to fulfill member's concerns while adhering to HIPAA regulations.

Customer service advocate example responsibilities.

Manage and motivate VAS teams to achieve KPI, s assign by management.
Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
Help create and edit HTML coding to fit customer requests.
Conduct wine and food tastings on-site to boost brand knowledge while consistentlyexceeding sales goals.
Assist customer's with editing their business websites and coaching the basics in HTML.

Customer care advocate vs customer service advocate skills

Common customer care advocate skills

Patients, 13%
Scheduling Appointments, 7%
Data Entry, 7%
Outbound Calls, 6%
HIPAA, 6%
Home Health, 6%

Common customer service advocate skills

Strong Customer Service, 29%
Social Work, 8%
Appointment Scheduling, 8%
Compassion, 7%
Phone Calls, 5%
Health Insurance, 4%

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Office and Administrative Industry
Customer Care Advocate
Customer Care Advocate vs Customer Service Advocate

Updated January 8, 2025

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