Customer care advocate vs customer service consultant

The differences between customer care advocates and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care advocate and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $33,219 average annual salary of a customer care advocate.

The top three skills for a customer care advocate include patients, scheduling appointments and data entry. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.

Customer care advocate vs customer service consultant overview

	Customer Care Advocate	Customer Service Consultant
Yearly salary	$33,219	$37,471
Hourly rate	$15.97	$18.01
Growth rate	-4%	-4%
Number of jobs	248,553	225,026
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer care advocate do?

A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.

What does a customer service consultant do?

A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.

Customer care advocate vs customer service consultant salary

Customer care advocates and customer service consultants have different pay scales, as shown below.

	Customer Care Advocate	Customer Service Consultant
Average salary	$33,219	$37,471
Salary range	Between $24,000 And $44,000	Between $20,000 And $68,000
Highest paying City	Santa Barbara, CA	Hartford, CT
Highest paying state	Hawaii	Connecticut
Best paying company	University of California, Berkeley	Accenture
Best paying industry	Insurance	Technology

Differences between customer care advocate and customer service consultant education

There are a few differences between a customer care advocate and a customer service consultant in terms of educational background:

	Customer Care Advocate	Customer Service Consultant
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer care advocate vs customer service consultant demographics

Here are the differences between customer care advocates' and customer service consultants' demographics:

	Customer Care Advocate	Customer Service Consultant
Average age	40	40
Gender ratio	Male, 36.2% Female, 63.8%	Male, 36.8% Female, 63.2%
Race ratio	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%	Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer care advocate and customer service consultant duties and responsibilities

Customer care advocate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Develop regional sales tools including PowerPoint presentations, brochures and web content to support product sales.
Put together presentations using PowerPoint.
Process questionnaires for Medicaid recipients to establish comprehension of complex rules and regulations.
Verify Medicaid benefits and answer several calls from physicians or their assistants regarding their payments.
Utilize critical thinking to determine effective operational procedures to fulfill member's concerns while adhering to HIPAA regulations.

Customer service consultant example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
Perform daily closeout procedures on POS.

Customer care advocate vs customer service consultant skills

Common customer care advocate skills

Patients, 13%
Scheduling Appointments, 7%
Data Entry, 7%
Outbound Calls, 6%
HIPAA, 6%
Home Health, 6%

Common customer service consultant skills

Strong Customer Service, 50%
Customer Service, 11%
Strong Problem-Solving, 5%
Customer Calls, 4%
Troubleshoot, 4%
Customer Inquiries, 3%

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Office and Administrative Industry
Customer Care Advocate
Customer Care Advocate vs Customer Service Consultant

Updated January 8, 2025

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