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The differences between customer care advocates and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care advocate and a customer service trainer. Additionally, a customer care advocate has an average salary of $33,219, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a customer care advocate include patients, scheduling appointments and data entry. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Customer Care Advocate | Customer Service Trainer | |
| Yearly salary | $33,219 | $32,452 |
| Hourly rate | $15.97 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 248,553 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Customer care advocates and customer service trainers have different pay scales, as shown below.
| Customer Care Advocate | Customer Service Trainer | |
| Average salary | $33,219 | $32,452 |
| Salary range | Between $24,000 And $44,000 | Between $25,000 And $40,000 |
| Highest paying City | Santa Barbara, CA | Tacoma, WA |
| Highest paying state | Hawaii | Alaska |
| Best paying company | University of California, Berkeley | Salesforce |
| Best paying industry | Insurance | Telecommunication |
There are a few differences between a customer care advocate and a customer service trainer in terms of educational background:
| Customer Care Advocate | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care advocates' and customer service trainers' demographics:
| Customer Care Advocate | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 36.2% Female, 63.8% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |