Customer care advocate demographics and statistics in the US
Customer care advocate demographics research summary. Zippia estimates customer care advocate demographics and statistics in the United States by using a database of 30 million profiles. Our customer care advocate estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer care advocates after extensive research and analysis:
- There are over 525,220 customer care advocates currently employed in the United States.
- 63.8% of all customer care advocates are women, while 36.2% are men.
- The average customer care advocate age is 40 years old.
- The most common ethnicity of customer care advocates is White (55.2%), followed by Hispanic or Latino (20.6%), Black or African American (10.8%) and Asian (7.0%).
- Customer care advocates are most in-demand in Saint Paul, MN.
- Santa Barbara, CA pays an annual average wage of $48,128, the highest in the US.
- In 2022, women customer care advocates earned 96% of what men earned.
- North Dakota is the best state for customer care advocates to live.
- Customer care advocates are 54% more likely to work at private companies in comparison to public companies.
On this page
Customer care advocate demographics by:
Customer care advocate gender statistics
63.8% of customer care advocates are women and 36.2% of customer care advocates are men.
- Female, 63.8%
- Male, 36.2%
Customer care advocate gender ratio
| Gender | Percentages |
|---|---|
| Female | 63.8% |
| Male | 36.2% |
Customer care advocate gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$35,227
Female income
$33,844
Customer care advocate gender ratio over time
This data breaks down the percentage of men and women in customer care advocate positions over time. Currently, 63.8% of customer care advocates are female.
Customer care advocate gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 34.38% | 65.62% |
| 2011 | 34.22% | 65.78% |
| 2012 | 35.80% | 64.20% |
| 2013 | 36.26% | 63.74% |
| 2014 | 36.80% | 63.20% |
| 2015 | 36.67% | 63.33% |
| 2016 | 37.27% | 62.73% |
| 2017 | 37.72% | 62.28% |
| 2018 | 36.34% | 63.66% |
| 2019 | 35.89% | 64.11% |
| 2020 | 36.56% | 63.44% |
| 2021 | 36.16% | 63.84% |
Customer care advocate related jobs gender ratio
We compared customer care advocates with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Care Advocate | 36% | 64% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer care advocate demographics by race
The most common ethnicity among customer care advocates is White, which makes up 55.2% of all customer care advocates. Comparatively, 20.6% of customer care advocates are Hispanic or Latino and 10.8% of customer care advocates are Black or African American.
- White, 55.2%
- Hispanic or Latino, 20.6%
- Black or African American, 10.8%
- Asian, 7.0%
- Unknown, 5.5%
- American Indian and Alaska Native, 0.9%
Customer care advocate race
| Customer care advocate race | Percentages |
|---|---|
| White | 55.2% |
| Hispanic or Latino | 20.6% |
| Black or African American | 10.8% |
| Asian | 7.0% |
| Unknown | 5.5% |
| American Indian and Alaska Native | 0.9% |
Customer care advocate race and ethnicity over time
See how customer care advocate racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer care advocate race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.62% | 11.07% | 6.29% | 16.70% |
| 2011 | 62.34% | 11.36% | 6.43% | 16.57% |
| 2012 | 61.54% | 11.24% | 6.24% | 17.42% |
| 2013 | 61.89% | 11.07% | 6.41% | 17.10% |
| 2014 | 61.27% | 11.01% | 6.72% | 17.28% |
| 2015 | 60.65% | 10.76% | 6.51% | 18.39% |
| 2016 | 59.77% | 11.25% | 6.75% | 18.29% |
| 2017 | 60.68% | 10.67% | 6.71% | 18.12% |
| 2018 | 60.50% | 10.25% | 6.88% | 18.50% |
| 2019 | 60.10% | 10.44% | 6.69% | 19.01% |
| 2020 | 57.53% | 9.84% | 6.84% | 19.62% |
| 2021 | 55.22% | 10.81% | 7.01% | 20.65% |
Customer care advocate wage gap by race
According to our data, asian customer care advocates have the highest average salary compared to other ethnicities. Black or african american customer care advocates have the lowest average salary at $34,809.
| Ethnicity | Salary |
|---|---|
| Unknown | $34,864 |
| White | $35,298 |
| Black or African American | $34,809 |
| Asian | $35,994 |
| Hispanic or Latino | $35,183 |
Average customer care advocate age
See how the average age of customer care advocates varies based on ethnicity and gender.
Male
Female
Customer care advocate age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer care advocate age breakdown
The average age of customer care advocates is 40+ years years old, representing 49% of the customer care advocate population.
Customer care advocate age breakdown
| Customer Care Advocate Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer care advocate educational attainment
The most common degree for customer care advocates is bachelor's degree, with 37% of customer care advocates earning that degree. The second and third most common degree levels are high school diploma degree at 23% and high school diploma degree at 21%.
- Bachelor's, 37%
- High School Diploma, 23%
- Associate, 21%
- Diploma, 7%
- Other Degrees, 12%
Customer care advocates by degree level
| Customer care advocate degree | Percentages |
|---|---|
| Bachelor's | 37% |
| High School Diploma | 23% |
| Associate | 21% |
| Diploma | 7% |
| Other Degrees | 12% |
Customer care advocate jobs you might like
Customer care advocate wage gap by degree level
According to the data, customer care advocates with a Master's degree earn more than those without, at $39,620 annually. With a Bachelor's degree, customer care advocates earn a median annual income of $37,887 compared to $34,152 for customer care advocates with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $39,620 |
| High School Diploma or Less | $32,863 |
| Bachelor's Degree | $37,887 |
| Some College/ Associate Degree | $34,152 |
Customer care advocate employment statistics
Most customer care advocates work for a private in the professional industry.
Company size where customer care advocates work
Below, you can see the size of companies where customer care advocates work.
Customer care advocate jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 4% |
| 100 - 500 employees | 13% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 29% |
| > 10,000 employees | 44% |
Customer care advocate jobs by company type
Employees with the customer care advocate job title have their preferences when it comes to working for a company. For instance, most customer care advocates prefer to work at private companies over public companies.
Customer care advocate jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 44% |
| Private | 54% |
Customer care advocate jobs by industry
The most common industries for customer care advocates are professional, retail and health care.
Customer care advocate industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 20% |
| Professional | 12% |
| Retail | 11% |
| Health Care | 8% |
| Finance | 8% |
| Technology | 7% |
| Telecommunication | 5% |
| Hospitality | 5% |
| Insurance | 5% |
| Media | 3% |
| Manufacturing | 3% |
| Internet | 2% |
| Transportation | 2% |
| Start-up | 2% |
| Pharmaceutical | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Non Profits | 1% |
| Education | 1% |
| Energy | 1% |
Customer care advocate turnover and employment statistics
Customer care advocate unemployment rate over time
The unemployment rate for customer care advocates between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer care advocate unemployment rate by year
| Year | Customer care advocate unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer care advocate tenure
The average customer care advocate stays at their job for 1-2 years, based on the 14,846 customer care advocates resumes in Zippia's database.
Customer care advocate tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 33% |
| 1-2 years | 34% |
| 3-4 years | 11% |
| 5-7 years | 13% |
| 8-10 years | 4% |
| 11+ years | 5% |
Customer care advocate LGBT ratio compared to similar jobs
Review the percent of customer care advocates that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Schedule Clerk | 5.53% | 82,193 |
| Eligibility Technician | 6.73% | 24,203 |
| Customer Care Advocate | 7.19% | - |
| Document Scanner | 8.60% | 3,124 |
| Charge Authorizer | 8.99% | 8,729 |
| Periodicals Clerk | 11.16% | 66,332 |
| Human Resources Internship | 15.31% | 88,826 |
Similar customer care advocate jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Schedule Clerk | 5.53% | 82,193 |
| Eligibility Technician | 6.73% | 24,203 |
| Document Scanner | 8.60% | 3,124 |
| Charge Authorizer | 8.99% | 8,729 |
| Periodicals Clerk | 11.16% | 66,332 |
| Human Resources Internship | 15.31% | 88,826 |
Foreign languages spoken by customer care advocates
The most common foreign language among customer care advocates is Spanish at 66.5%. The second-most popular foreign language spoken is French at 9.8% and Portuguese is the third-most popular at 3.0%.
- Spanish, 66.5%
- French, 9.8%
- Portuguese, 3.0%
- German, 2.7%
- Arabic, 2.7%
- Other, 15.3%
Customer care advocate languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 66.5% |
| French | 9.8% |
| Portuguese | 3.0% |
| German | 2.7% |
| Arabic | 2.7% |
| Other | 15.3% |
