Customer Care Advocate resume examples for 2025

Customer Care Advocate resume format and sections

1. 1

   1. Add contact information to your customer care advocate resume

   Your name should be the biggest text on the page and be at or near the top of the document. Your address doesn't need to include your street name or house number - listing your city and state works just fine. Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching). Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

   Customer Care Advocate Resume Contact Information Example #1

   Hank Rutherford Hill

   St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

   Do you want to know more?

   How To Write The Perfect Resume Header
2. 2

   2. Add relevant education to your customer care advocate resume

   Your resume's education section should include:

   • The name of your school
   • The date you graduated (Month, Year or Year are both appropriate)
   • The name of your degree

   If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

   Optional subsections for your education section include:

   • Academic awards (Dean's List, Latin honors, etc. )
   • GPA (if you're a recent graduate and your GPA was 3.5+)
   • Extra certifications
   • Academic projects (thesis, dissertation, etc. )

   Other tips to consider when writing your education section include:

   • If you're a recent graduate, you might opt to place your education section above your experience section
   • The more work experience you get, the shorter your education section should be
   • List your education in reverse chronological order, with your most recent and high-ranking degrees first
   • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

   Check More About Customer Care Advocate Education

   Majors

   Business

   28.1%

   Psychology

   7.6%

   General Studies

   6.1%

   Criminal Justice

   6.0%

   Show More

   Customer Care Advocate Resume Relevant Education Example #1

   High School Diploma 2014 - 2016

   Customer Care Advocate Resume Relevant Education Example #2

   High School Diploma 2017 - 2019

3. 3

   3. Next, create a customer care advocate skills section on your resume

   Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

   Here are some tips to keep in mind when writing your resume's skills section:

   • Include 6-12 skills, in bullet point form
   • List mostly hard skills; soft skills are hard to test
   • Emphasize the skills that are most important for the job

   Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

   Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

   Example of skills to include on an customer care advocate resume

   • Scheduling Appointments Skills.
      

     Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

   • Data Entry Skills.
      

     Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

   • Outbound Calls Skills.
      

     An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

   • Customer Care Skills.
      

     Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

   • CRM Skills.
      

     CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

   • Mental Health Skills.
      

     Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

   • Customer Service Skills.
      

     Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

   Show all hard skills

   Top Skills for a Customer Care Advocate

   Patients, 12.7%
   Scheduling Appointments, 7.1%
   Data Entry, 6.8%
   Outbound Calls, 6.4%
   Other Skills, 67.0%
   See All Customer Care Advocate Skills

   Not sure which skills are really important?

   3 Big Tips For Listing Skills On Your Resume
4. 4

   4. List your customer care advocate experience

   The most important part of any resume for a customer care advocate is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

   Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

   It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of customer care advocates" and "Managed a team of 6 customer care advocates over a 9-month project. "

   Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

   Don't have any experience?

   How To Show Your Experience On a Resume... Even When You Don't Have Any

   Work History Example # 1

   Wireless Care Representative

   The Home Depot

   • Applied active listening and personalized professional communications to focus on a First Contact Resolution.
   • Utilized AS400 to enter and process orders Resolved order discrepancies
   • Replaced damaged, exposed aggregate concrete control expansion joints at Heating/Refrigeration Plants.
   • Assisted clients with troubleshooting networking and communication issues.
   • Received and responded to customer emails regarding banking issues and fraudulent activity.

   Work History Example # 2

   Switchboard Operator

   Target

   • Listened carefully to customer communications and acted accordingly.
   • Operated a 12-line high-volume PBX system and provided secretarial support to Sales and Service departments as needed.

   Work History Example # 3

   Customer Care Advocate

   Computer Generated Solutions

   • Assisted in troubleshooting user problems relating to Operating System issues Network Connectivity, and Internet connectivity.
   • Created RO claim for repair centers.
   • Recorded customer interactions in the CRM database for accuracy and provided client specific information pertaining to HR and Payroll procedures.
   • Provided administrative support for busy staffing office which included but was not limited to payroll, benefits and company contract parameters.
   • Assisted Senior Systems and Network Engineers with planning for upcoming comprehensive server and network consolidation and migration.

   Work History Example # 4

   Customer Care Advocate

   Office Depot

   • Maximized productivity by cross training CSR's to handle all inquiries to meet all daily cut off times.
   • Updated customers' information for billing information ensuring accuracy and timely communications.
   • Used Microsoft Word, Excel, PowerPoint, and Publisher.
   • Developed and ensured positive customer relations through service quality and inventory management.
   • Installed and configured systems using Microsoft Windows XP, Windows Vista, and Windows 7.

   Show More
5. 5

   5. Highlight customer care advocate certifications on your resume

   Specific customer care advocate certifications can be a powerful tool to show employers you've developed the appropriate skills.

   If you have any of these certifications, make sure to put them on your customer care advocate resume:

   1. Certified Pharmacy Technician (CPhT)
   2. International Accredited Business Accountant (IABA)
   3. Certified Information Technology Professional (CITP)
   4. HIPAA Professional (HIPAAP)

   More Certifications For Customer Care Advocate
6. 6

   6. Finally, add an customer care advocate resume summary or objective statement

   A resume summary statement consists of 1-3 sentences at the top of your customer care advocate resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

   Remember to emphasize skills and experiences that feature in the job description.

   Are you a recent grad?

   Read our guide on how to write a resume summary statement