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Job outlook for customer care advocates in the United States
Customer care advocate job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer care advocate job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer care advocates are projected over the next decade.
Customer care advocate salaries have increased 11% for customer care advocates in the last 5 years.
There are over 525,220 customer care advocates currently employed in the United States.
There are 248,553 active customer care advocate job openings in the US.
The average customer care advocate salary is $33,219.
Are customer care advocate jobs in demand?
Customer care advocate job and salary trends over time
Customer care advocate jobs over time
Customer care advocate job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 525,220 | 0.16% |
| 2020 | 533,923 | 0.16% |
| 2019 | 550,125 | 0.16% |
| 2018 | 541,112 | 0.16% |
| 2017 | 521,587 | 0.16% |
Average customer care advocate salary over time
Customer care advocate salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $33,219 | $15.97 | +3.2% |
| 2024 | $32,181 | $15.47 | +2.8% |
| 2023 | $31,291 | $15.04 | +2.6% |
| 2022 | $30,493 | $14.66 | +1.8% |
| 2021 | $29,946 | $14.40 | +1.8% |
Customer care advocate jobs by state
Most common states for customer care advocates
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 1,137 | 85% |
| 2 | North Dakota | 755,393 | 596 | 79% |
| 3 | Iowa | 3,145,711 | 2,116 | 67% |
| 4 | South Dakota | 869,666 | 586 | 67% |
| 5 | Montana | 1,050,493 | 692 | 66% |
| 6 | Minnesota | 5,576,606 | 3,317 | 59% |
| 7 | New Hampshire | 1,342,795 | 790 | 59% |
| 8 | Delaware | 961,939 | 528 | 55% |
| 9 | Vermont | 623,657 | 345 | 55% |
| 10 | Nebraska | 1,920,076 | 1,030 | 54% |
| 11 | West Virginia | 1,815,857 | 958 | 53% |
| 12 | Wyoming | 579,315 | 306 | 53% |
| 13 | District of Columbia | 693,972 | 352 | 51% |
| 14 | Missouri | 6,113,532 | 2,982 | 49% |
| 15 | Arizona | 7,016,270 | 3,370 | 48% |
| 16 | Kansas | 2,913,123 | 1,385 | 48% |
| 17 | New Mexico | 2,088,070 | 999 | 48% |
| 18 | Illinois | 12,802,023 | 5,897 | 46% |
| 19 | Kentucky | 4,454,189 | 2,019 | 45% |
| 20 | Rhode Island | 1,059,639 | 470 | 44% |
Most common cities for customer care advocates
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Bothell | 3 | 7% | $41,063 |
| 2 | Alameda | 3 | 4% | $48,903 |
| 3 | Franklin | 3 | 4% | $39,007 |
| 4 | South Jordan | 3 | 4% | $34,337 |
| 5 | Lockport | 1 | 4% | $35,109 |
| 6 | Boca Raton | 3 | 3% | $30,754 |
| 7 | Florence | 1 | 3% | $31,408 |
| 8 | Saint Paul | 2 | 1% | $38,243 |
| 9 | Arvada | 1 | 1% | $39,599 |
| 10 | Evansville | 1 | 1% | $33,651 |
| 11 | Phoenix | 2 | 0% | $37,395 |
| 12 | San Diego | 2 | 0% | $46,830 |
| 13 | Atlanta | 1 | 0% | $35,414 |
| 14 | Charlotte | 1 | 0% | $31,790 |
| 15 | Denver | 1 | 0% | $39,580 |
| 16 | Las Vegas | 1 | 0% | $32,176 |
Customer Care Advocate job outlook: Expert opinions
Our panel of customer care advocate experts
Charleston Southern University
Sally Hiott B.S. MBA, DBA
Assistant Professor of MarketingCharleston Southern University
Accounting And Related Services
What general advice would you give to a Customer Care Advocate?
Sally Hiott B.S. MBA, DBA: Show employers how you would not only fill an open position regarding the work at hand, but show them how you would be an asset to their team. We are in very team driven work environments currently, and hiring managers want to know what you can bring to the table. Filling a void is great for the workload, but enhancing a team culture makes them not want to work without you!
What Customer Care Advocate skills would you recommend for someone trying to advance their career?
Sally Hiott B.S. MBA, DBA: To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.
What will help Customer Care Advocates increase their earning potential?
Sally Hiott B.S. MBA, DBA: The most wanted skill set that is on the rise are what we call "soft skills". Research shows us that with the increase in AI abilities for the workplace that it is becoming more and more important for humans to possess and exercise soft skills. These are things like respectful and caring communication on the front lines. Being intuitive and remaining calm when faced with upset customers. There are a lot more examples, but these soft skills increase your organizations relationships with your customers, which is why they are so highly valued