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What is a customer care agent and how to become one
Customer care agents are responsible for serving customers by providing detailed information about a product or service. They respond to incoming calls via the telephone or digital channels. They provide a resolution to inquiries, concerns, and technical issues. Also, they serve as spokesperson for new promotions and product introductions. Aside from that, they identify sales and retention opportunities using the needs of the customer and implement research strategies as directed. Also, they maintain financial accounts by processing customer adjustments.
When applying for this job, candidates must possess a high school diploma or its equivalent. You must have a minimum of two years of previous related work experience. Skills required for this position include multitasking, computer, interpersonal, problem-solving, technical, and communication skills. You must be able to market and promote the company's product and services to consumers. Customer care agents make an average annual salary of $33,881. The range varies between $25,000 and $46,000.
What general advice would you give to a customer care agent?
Sally Hiott B.S. MBA, DBA
Assistant Professor of Marketing, Charleston Southern University
Avg. Salary $31,774
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.72%
Asian 6.36%
Black or African American 12.82%
Hispanic or Latino 19.53%
Unknown 5.36%
White 55.21%
Genderfemale 65.31%
male 34.69%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Customer care agent career paths
Key steps to become a customer care agent
Explore customer care agent education requirements
Start to develop specific customer care agent skills
Skills Percentages Customer Care 21.94% Customer Service 11.60% Work Ethic 8.64% Excellent Interpersonal 5.82% Customer Interaction 5.28% Complete relevant customer care agent training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer care agents learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer care agent based on U.S. Bureau of Labor Statistics data and data from real customer care agent resumes.Research customer care agent duties and responsibilities
- Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
- Apply excellent upselling techniques to increase company profits.
- Answer all inquiries and concerns relate to a participant's account with the upselling of products and services.
- Demonstrate superb organizational and multitasking abilities
Prepare your customer care agent resume
When your background is strong enough, you can start writing your customer care agent resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer care agent resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable customer care agent resume templates
Build a professional customer care agent resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer care agent resume.
Apply for customer care agent jobs
Now it's time to start searching for a customer care agent job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer care agent job
Are you a customer care agent?
Share your story for a free salary report.
Average customer care agent salary
The average customer care agent salary in the United States is $31,774 per year or $15 per hour. Customer care agent salaries range between $26,000 and $38,000 per year.
What am I worth?
How do customer care agents rate their job?
Customer care agent reviews
Getting to know the people and the you work.with
Being required to answer a minimum number of calls a day. This pushes the idea that the caller is a number and as such, it is more difficult to personalize the call the the person calling in
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
I enjoy helping to be the glue to hold people together as friends. I enjoy talking on the phone . I enjoy learning new things about people.
Updated January 8, 2025
