FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Become A Customer Care Agent

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Customer Care Agent

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $67,898

    Average Salary

What Does A Customer Care Agent Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Customer Care Agent

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Do you work as a Customer Care Agent?

Customer Care Agent Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Customer Care Agent Career Paths

Customer Care Agent
Customer Care Supervisor Operations Manager General Manager
Account Manager
5 Yearsyrs
Specialist Analyst Finance Analyst
Accounting Manager
8 Yearsyrs
Member Service Representative Office Manager
Administrative Manager
6 Yearsyrs
Customer Care Advocate Home Health Aid Front Desk Agent
Assistant General Manager
5 Yearsyrs
Security Officer Dispatcher Operations Manager
Business Development Manager
9 Yearsyrs
Service Representative Account Executive Office Manager
Business Office Manager
8 Yearsyrs
Member Service Representative Service Representative Account Manager
Client Services Manager
7 Yearsyrs
Customer Care Specialist Home Health Aid Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Account Executive Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Technical Support Specialist Technical Support Manager Customer Support Manager
Manager, Custom Support And Services
5 Yearsyrs
Service Representative Account Manager Sales Manager
Regional Sales Manager
9 Yearsyrs
Customer Care Advocate Technical Support Technician Account Manager
Relationship Manager
6 Yearsyrs
Front Desk Agent Assistant General Manager Sales Manager
Sales Account Manager
6 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Customer Care Specialist Support Specialist Merchandiser
Sales/Marketing
5 Yearsyrs
Customer Care Supervisor Customer Care Manager Operations Manager
Senior Account Manager
7 Yearsyrs
Security Officer Technician Service Technician
Service Manager
7 Yearsyrs
Front Desk Agent Front Office Manager General Manager
Territory Manager
7 Yearsyrs
Data Entry Specialist Office Manager Dispatcher
Warehouse Manager
5 Yearsyrs
Show More

Do you work as a Customer Care Agent?

Help others decide if this is a good career for them

Average Length of Employment
Customer Agent 2.0 years
Home Agent 1.7 years
Call Center Agent 1.3 years
Top Employers Before
Cashier 13.4%
Teller 4.4%
Internship 3.2%
Server 2.2%
Supervisor 2.1%
Manager 2.0%
Agent 2.0%
Top Employers After
Cashier 7.8%
Teller 4.4%
Agent 3.7%
Supervisor 2.8%
Specialist 2.3%

Do you work as a Customer Care Agent?

Customer Care Agent Demographics

Gender

Female

65.4%

Male

32.6%

Unknown

2.0%
Ethnicity

White

61.0%

Hispanic or Latino

16.0%

Black or African American

12.8%

Asian

6.5%

Unknown

3.6%
Show More
Languages Spoken

Spanish

57.9%

French

8.3%

German

7.6%

Russian

3.4%

Italian

2.8%

Chinese

2.8%

Arabic

2.8%

Swedish

2.1%

Japanese

2.1%

Samoan

1.4%

Hindi

1.4%

Mandarin

1.4%

Portuguese

1.4%

Marshallese

0.7%

Turkish

0.7%

Hmong

0.7%

Korean

0.7%

Swahili

0.7%

Yoruba

0.7%

Tigrinya

0.7%
Show More

Customer Care Agent Education

Schools

University of Phoenix

23.5%

Wilkes Community College

6.4%

Wake Technical Community College

5.0%

Ashford University

5.0%

University of Southern Mississippi

5.0%

American InterContinental University

4.6%

Liberty University

4.3%

Tennessee State University

4.3%

Southern New Hampshire University

3.9%

Kaplan University

3.9%

Grand Canyon University

3.9%

Hinds Community College

3.6%

Boise State University

3.6%

Ivy Tech Community College of Indiana

3.6%

Niagara County Community College

3.6%

Atlanta Technical College

3.2%

Utah Valley University

3.2%

Monroe Community College

3.2%

Texas Southern University

3.2%

Strayer University

3.2%
Show More
Majors

Business

26.9%

Criminal Justice

7.5%

Health Care Administration

6.7%

Communication

6.0%

Psychology

5.8%

Accounting

5.1%

General Studies

4.5%

Nursing

4.4%

Computer Science

3.8%

Medical Assisting Services

3.5%

English

3.4%

Management

3.2%

Information Technology

3.0%

Political Science

2.6%

Computer Information Systems

2.4%

Human Resources Management

2.3%

Social Work

2.2%

Liberal Arts

2.2%

Education

2.2%

Graphic Design

2.2%
Show More
Degrees

Other

34.6%

Bachelors

32.2%

Associate

17.2%

Masters

7.1%

Certificate

5.6%

Diploma

2.3%

License

0.7%

Doctorate

0.4%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate The Salary Of a Customer Care Agent?

Have you worked as a Customer Care Agent? Help other job seekers by rating your experience as a Customer Care Agent.

Top Skills for A Customer Care Agent

Show More

  1. Customer Service
  2. Customer Care
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Provided quality customer service while handling multiple inquiries including billing service, trouble-shooting various equipment, among other account questions.
  • Track and report potential problems and technical glitches and disseminate this information to Production, Engineering and Customer Care as necessary.
  • Provide sales, service, and technical support through various channels including voice, email and chat.
  • Received inbound phone calls from company agents nationwide concerning supplemental health products.
  • Gathered and processed information regarding necessary repairs/work orders or billing issues.

How Would You Rate Working As a Customer Care Agent?

Are you working as a Customer Care Agent? Help us rate Customer Care Agent as a Career.

Top Customer Care Agent Employers

Jobs From Top Customer Care Agent Employers

Related to your recently viewed content