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Become A Customer Care Agent

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Working As A Customer Care Agent

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Care Agent Do At Best Buy

* Researches, resolves and performs root cause analysis for Delivery and Installation Customer escalations relating to issues such as damage, scheduling and other product issues/problems.
* Develop root cause analysis on every escalation to be able to support process improvement teams and solve issues long term.
* Partner with relevant business partners to resolve escalations within service level agreement time frames.
* Responsible for end to end completion of escalation within their queue and daily management of escalation queues.
* Responsible for coordinating client communication for product and service delays.
* Single point of contact for customers and/or field partners with escalations within individual queues.
* Communication through updated case notes in all required systems (Breeze, OMS, FMS) that are clear and concise, updated appropriately.
* Collects insights and provides feedback to leadership team and business partners to faciliate continuous improvement in operational effectiveness and the customer experience.
* Responsible for coordinating efforts and communication for customers and field partners to resolve escalations.
* Employing multiple Best Buy systems (Breeze, OMS, ETK, SOP, STAR/NOVA, FMS) to effectively and efficiently resolve escalations

What Does A Customer Care Agent Do At General Electric

* In the role of Customer Care Agent you will:
* Manage price/delivery inquiries, formal quote requests, sales orders, and service orders.
* This includes processing, expediting, problem solving and basic technical support
* Coordinate product deliveries between four production sites worldwide
* Develop and foster relationships with customers, account managers, and project managers
* Receive and resolve and/or escalate customer issues and inquiries
* Maintain a customer focus while working in a fast paced numbers driven environment
* Meet and/or exceed all customer requirements in addition to departmental metrics
* Embrace full wing to wing ownership of all commercial operations transactions
* Ability to work with various regions and teams globally in a large corporation
* Understanding and knowledge of complex commercial terms, incoterms and ability to support point of contact to ensure execution of contractual terms
* Perform all other duties as assigned by a manager

What Does A Customer Care Agent Do At Alorica

* Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
* Maintains and updates customer information as necessary
* Calmly attempts to resolve and de-escalate any issues
* Escalates calls to supervisor when necessary and appropriate
* Responds to requests for assistance and/or possible processing of credit card authorizations
* Tracks call-related information for auditing and reporting purposes
* Provides feedback reports on call issues related to downtime and/or training issues
* Upsells to customers as necessary
* For quick reply, you may email your resume to; Gerardo
* Canales@alorica.com
* WHY JOIN ALORICA?
* Every day, we aim to live up to our mission of creating insanely great customer experiences.
* But as Alorica employees, giving back matters just as much – that’s why we’re so proud of
* Making Lives Better with Alorica*, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
* Simply put, we want to make lives better…one interaction at a time.
* And to do that, we need the very best people to join us.
* But please, allow us to entice you further! As an Alorica employee, you may receive:
* Paid training
* Flexible training schedules
* Medical and dental benefits
* Paid time off
* Paid holiday and sick time
* Retirement planning options (401(k))
* Employee discounts through client programs
* Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more.
* Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at /our/ best.
* So what do you say? Ready to take the next step

What Does A Customer Care Agent Do At General Electric

* In the role of Customer Care Agent you will:
* Respond to request for price list and lead time quote and actively follow through to conclusion
* Own order management throughout all phases of order execution for orders assigned.
* This includes proactively taking actions to minimize blocked orders and turnaround time by attending team meetings, identifying potential issues to the appropriate function for action, and escalating issues that cannot be resolved at the lowest level
* Drive coordination across all entities involved in all orders assigned to the individual to guarantee on-time, complete and accurate order booking and fulfillment
* Act as the single point of contact for all customers inquiring to flow orders including but not limited to price, availability, lead times, order status, material returns and replacement, expediting.
* Own order entry of all orders assigned
* Build customer satisfaction through outstanding relationships with customers.
* This includes managing any customer visits to the site for inspections and managing any other customer interactions to include changes that may occur
* Coordinate issues resolution with the function providing the corrective actions.
* This requires responsive customer communication with regular updates on progress on behalf of the company
* Ensure proper billing is kept through applications of tax certificate, concessions and billing credits
* Own order’s metrics such as cycle time to drive effective execution and performance; monitor variances to order metrics to enhance processes
* Develop and maintain open orders status report for customer orders fulfillment
* Provide support to sales teams and/or channel partners to deliver all orders to the site in order to drive sales growth
* Review orders for compliance with BHGE policies to mitigate risk including end-user validation and export orders, etc.
* Work with BHGE Finance Collection team to expeditiously resolve open Accounts Receivables and Disputes
* Initiate and maintain new customer creation and/or changes to Customer Master Data
* Review field issues and conduct research to determine the issue and who the appropriate team members are to help solve the problem and bring resolution to the customer
* Manage iStore user creation and password resets to ensure timely order processing

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How To Become A Customer Care Agent

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Care Agent jobs

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Customer Care Agent Career Paths

Customer Care Agent
Security Officer Service Technician Service Manager
Account Manager
5 Yearsyrs
Front Desk Agent General Manager Service Advisor
Assistant Service Manager
6 Yearsyrs
Customer Care Supervisor Office Manager Billing Specialist
Billing Manager
7 Yearsyrs
Front Desk Agent Sales Consultant Call Center Representative
Call Center Manager
6 Yearsyrs
Service Representative Customer Care Representative Customer Account Representative
Customer Account Manager
5 Yearsyrs
Data Entry Specialist Home Health Aid Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Customer Account Executive Phone Banker Customer Relations Specialist
Customer Relations Manager
5 Yearsyrs
Customer Care Representative Technical Support Representative Technical Support Specialist
Information Technology Manager
8 Yearsyrs
Account Executive Real Estate Agent Inside Sales Engineer
Lead Generator
5 Yearsyrs
Customer Care Supervisor Operations Manager Account Executive
Product Manager
7 Yearsyrs
Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Customer Care Representative Specialist Account Manager
Sales Manager
5 Yearsyrs
Member Service Representative Service Representative Customer Care Representative
Senior Representative
5 Yearsyrs
Billing Specialist Service Coordinator Service Supervisor
Service Lead
5 Yearsyrs
Security Officer Technician Service Technician
Service Manager
7 Yearsyrs
Specialist Material Handler Equipment Operator
Service Supervisor
6 Yearsyrs
Member Service Representative Support Specialist Support Supervisor
Support Manager
6 Yearsyrs
Data Entry Specialist Service Representative Technical Support Specialist
Support Supervisor
5 Yearsyrs
Billing Specialist Specialist Operation Supervisor
Team Manager
5 Yearsyrs
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Customer Care Agent Demographics

Gender

  • Female

    65.6%
  • Male

    32.3%
  • Unknown

    2.1%

Ethnicity

  • White

    80.3%
  • Hispanic or Latino

    11.2%
  • Asian

    6.1%
  • Unknown

    1.5%
  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    57.7%
  • French

    8.8%
  • German

    7.3%
  • Russian

    3.6%
  • Italian

    2.9%
  • Chinese

    2.9%
  • Arabic

    2.9%
  • Swedish

    2.2%
  • Japanese

    2.2%
  • Samoan

    1.5%
  • Portuguese

    1.5%
  • Marshallese

    0.7%
  • Turkish

    0.7%
  • Hmong

    0.7%
  • Hindi

    0.7%
  • Mandarin

    0.7%
  • Korean

    0.7%
  • Swahili

    0.7%
  • Yoruba

    0.7%
  • Bengali

    0.7%
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Customer Care Agent

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Customer Care Agent Education

Customer Care Agent

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Top Skills for A Customer Care Agent

CustomerServiceSkillsCustomerCareTechnicalSupportEnsureCustomerSatisfactionInboundPhoneCallsInternetCustomerInquiriesDataEntryTroubleShootingCustomerComplaintsCustomerAccountsTAccountInformationVerizonBillingIssuesHighCallVolumeOutboundCallsBillingQuestionsTechnicalIssuesCreditCard

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Top Customer Care Agent Skills

  1. Customer Service Skills
  2. Customer Care
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Developed an extensive amount of call center/customer service skills and enhanced communication skills.
  • Provided customer care to ensure customer's expectations were exceeded.
  • Progressed through the ranks from a Tier 1 Customer Care Agent to a Tier 2 technical support representative.
  • Resolved patient issues diplomatically and expediently to ensure customer satisfaction, always keeping patient confidentiality a priority.
  • Answered inbound phone calls for Direct Express, a prepaid debit card for Social Security.

Top Customer Care Agent Employers