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The differences between customer care agents and call center agents can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care agent and a call center agent. Additionally, a customer care agent has an average salary of $31,774, which is higher than the $31,180 average annual salary of a call center agent.
The top three skills for a customer care agent include customer care, customer service and work ethic. The most important skills for a call center agent are customer service, strong customer service, and data entry.
| Customer Care Agent | Call Center Agent | |
| Yearly salary | $31,774 | $31,180 |
| Hourly rate | $15.28 | $14.99 |
| Growth rate | -4% | -4% |
| Number of jobs | 268,932 | 131,722 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | High School Diploma, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care agent is responsible for assisting the customers' inquiries and concerns regarding the goods and services of the company, as well as resolving and escalating complaints, ensuring that the needs of customers are addressed timely and accurately. Customer care agents also take customers' orders, process their payments, and set delivery or shipment schedules. They assist with the development of strategic procedures, as well as operational techniques, to increase productivity and generate more revenues and profits for the business.
A call center agent is responsible for answering calls and assisting clients by responding to inquiries. They also handle complaints and resolve issues, troubleshoot errors, and process applications. The tasks of a call center agent will vary on the directives of supervisors. There are instances when they must make calls to gather or give information, sell products, and discuss a particular subject. Furthermore, most of the duties take place in a team setting, which is why it is essential to coordinate with colleagues and adhere to the company's policies and regulations at all times.
Customer care agents and call center agents have different pay scales, as shown below.
| Customer Care Agent | Call Center Agent | |
| Average salary | $31,774 | $31,180 |
| Salary range | Between $26,000 And $38,000 | Between $23,000 And $41,000 |
| Highest paying City | Santa Clara, CA | New York, NY |
| Highest paying state | Washington | Minnesota |
| Best paying company | Bassett Furniture Industries | University of California, Berkeley |
| Best paying industry | Retail | Finance |
There are a few differences between a customer care agent and a call center agent in terms of educational background:
| Customer Care Agent | Call Center Agent | |
| Most common degree | Bachelor's Degree, 35% | High School Diploma, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care agents' and call center agents' demographics:
| Customer Care Agent | Call Center Agent | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.7% Female, 65.3% | Male, 30.8% Female, 69.2% |
| Race ratio | Black or African American, 12.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.4% White, 55.2% American Indian and Alaska Native, 0.7% | Black or African American, 12.1% Unknown, 5.4% Hispanic or Latino, 21.0% Asian, 5.9% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |