Customer care agent demographics and statistics in the US
Customer care agent demographics research summary. Zippia estimates customer care agent demographics and statistics in the United States by using a database of 30 million profiles. Our customer care agent estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer care agents after extensive research and analysis:
- There are over 576,236 customer care agents currently employed in the United States.
- 65.3% of all customer care agents are women, while 34.7% are men.
- The average customer care agent age is 40 years old.
- The most common ethnicity of customer care agents is White (55.2%), followed by Hispanic or Latino (19.5%), Black or African American (12.8%) and Asian (6.4%).
- Customer care agents are most in-demand in Dallas, TX.
- The retail industry is the highest-paying for customer care agents.
- 7% of all customer care agents are LGBT.
On this page
Customer care agent demographics by:
Customer care agent gender statistics
65.3% of customer care agents are women and 34.7% of customer care agents are men.
- Female, 65.3%
- Male, 34.7%
Customer care agent gender ratio
| Gender | Percentages |
|---|---|
| Female | 65.3% |
| Male | 34.7% |
Customer care agent gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$33,032
Female income
$32,168
Customer care agent gender ratio over time
This data breaks down the percentage of men and women in customer care agent positions over time. Currently, 65.3% of customer care agents are female.
Customer care agent gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 32.94% | 67.06% |
| 2011 | 32.79% | 67.21% |
| 2012 | 34.33% | 65.67% |
| 2013 | 34.79% | 65.21% |
| 2014 | 35.31% | 64.69% |
| 2015 | 35.19% | 64.81% |
| 2016 | 35.78% | 64.22% |
| 2017 | 36.22% | 63.78% |
| 2018 | 34.87% | 65.13% |
| 2019 | 34.42% | 65.58% |
| 2020 | 35.08% | 64.92% |
| 2021 | 34.69% | 65.31% |
Customer care agent related jobs gender ratio
We compared customer care agents with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Care Agent | 35% | 65% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer care agent demographics by race
The most common ethnicity among customer care agents is White, which makes up 55.2% of all customer care agents. Comparatively, 19.5% of customer care agents are Hispanic or Latino and 12.8% of customer care agents are Black or African American.
- White, 55.2%
- Hispanic or Latino, 19.5%
- Black or African American, 12.8%
- Asian, 6.4%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.7%
Customer care agent race
| Customer care agent race | Percentages |
|---|---|
| White | 55.2% |
| Hispanic or Latino | 19.5% |
| Black or African American | 12.8% |
| Asian | 6.4% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.7% |
Customer care agent race and ethnicity over time
See how customer care agent racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer care agent race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.61% | 13.08% | 5.64% | 15.58% |
| 2011 | 62.33% | 13.37% | 5.78% | 15.45% |
| 2012 | 61.53% | 13.25% | 5.59% | 16.30% |
| 2013 | 61.88% | 13.08% | 5.76% | 15.98% |
| 2014 | 61.26% | 13.02% | 6.07% | 16.16% |
| 2015 | 60.64% | 12.77% | 5.85% | 17.28% |
| 2016 | 59.76% | 13.26% | 6.10% | 17.17% |
| 2017 | 60.67% | 12.68% | 6.06% | 17.00% |
| 2018 | 60.49% | 12.26% | 6.23% | 17.38% |
| 2019 | 60.09% | 12.45% | 6.04% | 17.89% |
| 2020 | 57.52% | 11.85% | 6.19% | 18.50% |
| 2021 | 55.21% | 12.82% | 6.36% | 19.53% |
Customer care agent wage gap by race
According to our data, asian customer care agents have the highest average salary compared to other ethnicities. Black or african american customer care agents have the lowest average salary at $32,772.
| Ethnicity | Salary |
|---|---|
| Unknown | $32,807 |
| White | $33,076 |
| Black or African American | $32,772 |
| Asian | $33,506 |
| Hispanic or Latino | $33,005 |
Average customer care agent age
See how the average age of customer care agents varies based on ethnicity and gender.
Male
Female
Customer care agent age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer care agent age breakdown
The average age of customer care agents is 40+ years years old, representing 49% of the customer care agent population.
Customer care agent age breakdown
| Customer Care Agent Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer care agent educational attainment
The most common degree for customer care agents is bachelor's degree, with 35% of customer care agents earning that degree. The second and third most common degree levels are high school diploma degree at 27% and high school diploma degree at 24%.
- Bachelor's, 35%
- High School Diploma, 27%
- Associate, 24%
- Diploma, 7%
- Other Degrees, 7%
Customer care agents by degree level
| Customer care agent degree | Percentages |
|---|---|
| Bachelor's | 35% |
| High School Diploma | 27% |
| Associate | 24% |
| Diploma | 7% |
| Other Degrees | 7% |
Customer care agent jobs you might like
Customer care agent wage gap by degree level
According to the data, customer care agents with a Master's degree earn more than those without, at $35,703 annually. With a Bachelor's degree, customer care agents earn a median annual income of $34,662 compared to $32,362 for customer care agents with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $35,703 |
| High School Diploma or Less | $31,548 |
| Bachelor's Degree | $34,662 |
| Some College/ Associate Degree | $32,362 |
Customer care agent employment statistics
Most customer care agents work for a private in the professional industry.
Company size where customer care agents work
Below, you can see the size of companies where customer care agents work.
Customer care agent jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 5% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 29% |
| > 10,000 employees | 40% |
Customer care agent jobs by company type
Employees with the customer care agent job title have their preferences when it comes to working for a company. For instance, most customer care agents prefer to work at private companies over public companies.
Customer care agent jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 41% |
| Private | 56% |
| Government | 1% |
Customer care agent jobs by industry
The most common industries for customer care agents are professional, technology and retail.
Customer care agent industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 18% |
| Professional | 13% |
| Technology | 11% |
| Retail | 8% |
| Finance | 7% |
| Hospitality | 5% |
| Transportation | 5% |
| Manufacturing | 5% |
| Media | 4% |
| Telecommunication | 4% |
| Health Care | 4% |
| Insurance | 3% |
| Internet | 2% |
| Start-up | 2% |
| Education | 2% |
| Energy | 2% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
Customer care agent turnover and employment statistics
Customer care agent unemployment rate over time
The unemployment rate for customer care agents between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer care agent unemployment rate by year
| Year | Customer care agent unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer care agent tenure
The average customer care agent stays at their job for 1-2 years, based on the 6,990 customer care agents resumes in Zippia's database.
Customer care agent tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 39% |
| 1-2 years | 33% |
| 3-4 years | 9% |
| 5-7 years | 12% |
| 8-10 years | 4% |
| 11+ years | 3% |
Customer care agent LGBT ratio compared to similar jobs
Review the percent of customer care agents that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Taker | 5.53% | 77,938 |
| Medicaid Specialist | 6.73% | 73,368 |
| Customer Care Agent | 7.19% | - |
| Cut File Clerk | 8.60% | 66,500 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Bookmobile Driver | 11.16% | 43,043 |
| Human Resources Internship | 15.31% | 88,826 |
Similar customer care agent jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Taker | 5.53% | 77,938 |
| Medicaid Specialist | 6.73% | 73,368 |
| Cut File Clerk | 8.60% | 66,500 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Bookmobile Driver | 11.16% | 43,043 |
| Human Resources Internship | 15.31% | 88,826 |
Foreign languages spoken by customer care agents
The most common foreign language among customer care agents is Spanish at 59.4%. The second-most popular foreign language spoken is French at 9.2% and German is the third-most popular at 7.2%.
- Spanish, 59.4%
- French, 9.2%
- German, 7.2%
- Russian, 3.4%
- Italian, 2.4%
- Other, 18.4%
Customer care agent languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 59.4% |
| French | 9.2% |
| German | 7.2% |
| Russian | 3.4% |
| Italian | 2.4% |
| Other | 18.4% |
