Specialist, Shared Services
Dulles Town Center, VA
Great Pay $20.00 per hour
Full-time/ Weekend Off
Benefits available including medical, dental, and vision plans
Free Meal & Paid Parking
2 Weeks PTO (Paid Time Off)
We are passionate about bringing cool, authentic restaurants to airports that represent a taste of place.
The Shared Services Specialist role is a hybrid position that supports on-site Airport Directors and the management team in financial, operations and people-based initiatives. The Shared Services Specialist completes basic financial tasks such as invoice receipt, entry, and tracking and cash handling duties. This role enters daily deposits and is responsible for closing the books weekly. The Shared Services Specialist may be asked to work in restaurant units occasionally. Additionally, the Shared Services Specialist will ensure all employees have proper airport credentials and parking passes, as needed.
Job Duties
On-site administrator of financial reporting software (i.e., My Inventory, Crunchtime, Lynx)
Enter deposits, reconcile vouchers, balance cash daily for all operating units
Setup and maintain contact information for airport vendors ·
Receive, enter and track all invoices received
Order office supplies and other supplies
Collect cash deposits and vouchers from all operating units daily
Prepare daily deposits for all operating units daily
Responsible for maintaining functionality of safe(s)
Distribute live paychecks, as needed
Verify new employee identification for new hire process
Signatory for SSP America at airport to setup new employee airport credentials, parking, etc. and retrieve upon termination
Order and distribute unit uniforms
Skills and Others tasks:
Required Education & Experience Minimum of three (3) years of administrative and/or financial experience
Experience in restaurant, retail, or hospitality industries preferred
Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.
Entry Level Vehicle Service Specialist
Salem, VA
Entry-Level Lube Technician- Starting at $15.00/hr. plus incentives!
Full Time and Part Time
No experience necessary!
What you'll do:
As an Automotive Technician, you will perform maintenance to keep our guest's vehicles serviced and on-the-road safely.
Benefits Include:
-Health Insurance (Dental, Vision, Medical)
-Paid vacation and holidays
-Matching 401(k)
-Paid on-the-job training
-Leadership development and coaching
-Company provided uniforms and tools
-Tuition reimbursement including technical certifications
-Safety shoes offered through the company
-No late evenings
Qualifications:
-You are friendly and ready to work as part of a customer-focused team
-Have an eagerness to learn
-You can lift up to 50 pounds
-Have full mobility and the ability to work with your hands above your head
-Can stand for extended periods of time and climb stairs
Valvoline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Call Center Representative
Arlington, VA
Why You Want To Work Here:
We are a leading nonprofit with a mission to offer comprehensive training to industry professionals, advance groundbreaking research, and advocate for policies that positively impact the lives of children and families across the nation. In this position we seek a highly personable and organized individual to manager inbound phone calls while providing top notch customer service.
Responsibilities of the Call Center Representative:
Answer all incoming telephone calls and email inquiries
Answer inquiries and provide information, provide exceptional customer service support in navigating program policies and procedures
Determine applicant eligibility according to program policies
Coordinate responses with the appropriate personnel if customer requires an escalated level of support
Clearly document all customer conversations in call tracking system
Maintain respectful, professional working relationship with program participants
Maintain high-ethical standards including maintaining strict confidentiality
Perform other duties as assigned
Qualifications of the Call Center Representative:
Completed bachelor's degree or relevant experience
Excellent customer service skills
Good communication skills (oral, written, and listening)
Conflict resolution skills
Must be able to interact positively and cooperatively with individuals at all levels over the phone
This position requires completion of a satisfactory background check
Call Center Representative
Arlington, VA (Hybrid)
Full-time
$20/hr
Customer Service Representative
Tysons Corner, VA
Customer Service Representative
$18-20 Hourly Based On Experience
Looking to HIRE RIGHT AWAY!!
Full Time Hours (36-40 Hours)
Shifts:
Monday-Friday: 9am-6pm
Saturday: 11am-6pm
Must Haves:
Self-sufficient - Will be opening and closing by themselves
Basic computer skills to enter shipping/tracking information
Customer Service experience
Organized, reliable, & meet deadlines
Strong written and verbal communication skills
Day to Day:
This is a huge opportunity to get your foot in the door with a large fortune 500 company. The associate will have the potential opportunity to eventually grow with the operations, finance, or marketing divisions of the company if desired. The Associate will be opening and closing the store each day. They will be helping take packages from customers and ensure the packages are logged correctly to end up in the right location. They will be servicing anywhere from 1-2 clients per hour and helping to create new shipment logs/labels. They will be able to reach out to other team members for any questions that need to be escalated.
Hybrid Center-Based BCBA - $10,000 Retention Bonus
Manassas, VA
Grow your career with the industry leader in behavioral health - Proud Moments ABA.
Proud Moments ABA provides the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21. As a BCBA, you will combine your knowledge and experience with our innovative treatment techniques to change our clients' lives. Our clinical support team makes sure you are able to focus on providing excellent clinical services to our learners and not administrative work.
We are actively seeking Board Certified Behavior Analysts (BCBA's) to join our team as full-time or part-time clinical experts.
As a Proud Moments BCBA, you'll enjoy professional respect, recognition, and rewards:
Competitive compensation + robust/achievable quarterly bonus program
Eligibility for a $10,000 Retention Bonus few newly hired full-time employees
Meaningful work-life balance with flexible working schedules (full or part-time)
Multi-tiered clinical team; both at the local and regional level designed to ensure you feel supported in your day to day
Advanced, easy-to-use tools that simplify data collection and charting
The best of both worlds - the resources of a large organization combined with the collegiality and support of the local care team
Enhanced Behavior Technician onboarding/training, to support continuity in services for our learners
Continuous professional development through our free monthly CEU accredited courses and over 200 hours of archived CEUs available
Comprehensive benefits package for full-time employees, including:
PTO/flexible holidays
Medical, dental and vision coverage
401K retirement savings program
Employee Assistance Programs
Responsibilities:
As a Proud Moments BCBA, you'll be challenged to realize your professional potential. Key responsibilities as a BCBA include:
Utilize your expertise to develop and supervise the implementation of targeted interventions that change the lives of children with autism
Share in the achievements of your clients as they develop positive behaviors and learn new skills
Provide caring support during family conversations to ensure parents fully understand assessment results and treatment recommendations
Advocate for your clients by monitoring for potential issues and communicating concerns
Share your knowledge and experience through direct supervision, support, training, and orientation of our growing team of behavioral technicians
Physically keep up with clients as they move about the session area(s). This will require many physical activities including, but not limited to, standing, sitting, bending, lifting 25+ pounds, running, squatting, kneeling, and generally keeping pace with children from 2-15 years old
Qualifications:
As an ideal BCBA candidate, you bring to Proud Moments ABA the following qualifications:
Master's degree in behavioral analysis, education, psychology, or a related field
Current BCBA license (depending on state) or sitting for your exam in the next 3 months- students are welcome!
Demonstrated skills implementing applied behavioral analysis (ABA) with children with Autism Spectrum Disorder or related disorders
Ability to administer and interpret a variety of clinical assessments
Excellent clinical competence and judgment
Commitment to handling confidential information responsibly
Exceptional communication, problem-solving, organizational and project management skills while working in a fast-paced environment
This Retention Bonus opportunity will expire 2/28/25
#BCBA
Proud Moments ABA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, veteran status, sex, national origin, age, disability or genetics. In addition to federal law requirements, Proud Moments ABA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Insurance Customer Service
Norfolk, VA
Customer Service Rep.
Role Description
This is a full-time on-site role for an Insurance Customer Service at Salzberg Insurance Agency, Inc. located in Norfolk, VA. The role involves day-to-day tasks related to customer support, customer satisfaction, phone etiquette, customer service, and customer experience. Personal lines experience quoting Homeowners Insurance.
Qualifications
Customer Support and Customer Satisfaction skills
Phone Etiquette and Customer Service skills
Customer Experience skills
Excellent communication and interpersonal skills
Problem-solving abilities
Attention to detail and organizational skills
Ability to work efficiently in a fast-paced environment
Experience in the insurance industry is a plus
Property and Casualty License
Customer Service Account Representative
Roanoke, VA
The Bill Meador Insurance Agency is a locally owned, award-winning independent agency in Roanoke, VA, specializing in auto, home, life, and business insurance. Representing various providers like Erie, Progressive, Travelers, Allstate, and more, our goal is to offer competitive pricing and coverage options for our clients, and to be a local resource for their insurance needs.
Role Description
This is a full-time on-site role for a Customer Service Account Representative at the Bill Meador Insurance Agency in Roanoke, VA. The representative will be responsible for ensuring customer satisfaction, managing accounts, initiating new accounts, and providing exceptional customer service on a daily basis.
Qualifications
Customer Service Representatives and Customer Service skills
Strong Communication skills
Experience in Account Management
Ability to prioritize and multitask
Problem-solving and conflict resolution skills
Excellent attention to detail
Knowledge of insurance products and regulations is a plus
Previous experience in a similar role is preferred
Seasonal Merchandising Service Associate - Weekends Preferred
Virginia Beach, VA
What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Merchandising Service Associate, this means:
Being friendly and professional, and engaging vendors and associates to meet store needs.
Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate.
Creating visually appealing product selections that are safe, clean, and easy for customers to access.
The Seasonal Merchandising Service Associate (MSA) completes merchandising resets and service-related projects accurately, on time, and in accordance with merchandising and safety standards. To be successful, this associate must be able to follows detailed project instructions. The Seasonal MSA builds displays, processes damaged products, rotates and prices stock, resolves project issues or questions, checks third party work completion, and provides proof of project completion.
What We're Looking For
Hourly Seasonal: Generally scheduled 10-40 hours.
Preferred Weekend morning availability AND morning, afternoon, or evening availability during the weekdays (need varies by location)
Physical ability to perform tasks that may require prolonged standing, sitting and other activities
Minimally must be able to lift 25 points without assistance; may lift over 25 pounds with or without assistance.
What You Need To Succeed
Minimum Qualifications
Ability to read, write, and perform basic arithmetic (addition, subtraction).
Ability to work overnight and weekends as required.
Ability to utilize web based computer programs to accomplish assigned tasks.
Preferred Qualifications
High school diploma or equivalent.
6 months of Lowe's sales floor experience.
6 months of experience performing product merchandising tasks including reading planograms, setting up and tearing down displays.
3 months of experience operating power equipment such as lifts, order pickers, and similar equipment
Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws).
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
#Full time RequiredPreferredJob Industries
Retail
Client Services Specialist
Fairfax, VA
For over 30 years, Fairfax Cryobank, a division of GIVF, has provided the highest quality donor sperm that has led to the creation of many happy healthy families. Fairfax Cryobank serves clients nationwide and around the globe.
We are seeking energetic and compassionate full-time, entry-level, Client Services Specialists to join our fantastic CS team.
Responsibilities:
Must be able to handle many inbound and outbound calls to and from clients, listen to our clients' needs and provide helpful solutions to their concerns.
Build sustainable relationships and trust with client accounts through open and interactive communication.
Must be able to de-escalate situations involving dissatisfied clients, offering patient assistance and support.
Meet personal/customer service team sales targets and call handling quotas.
Process semen, product, and internet orders
Liaison between patients and physician clients
Schedule client depositor and designated donor appointments
Triage calls to management and accounts receivable
Able to handle multiple office responsibilities simultaneously.
Other duties as needed.
Requirements:
Associate or Bachelor's degree preferred or minimum of 2 years of related work experience.
Proven experience working in a call center or customer-support role is a huge plus.
Must have patience and compassion for clients trying to conceive.
Attendance and punctuality are extremely important for this job position. Candidates must maintain regular, consistent, and punctual attendance in accordance with their assigned work schedule.
Demonstrate strong phone and verbal communication skills along with active listening.
Must be able to multi-task, prioritize, and be detail oriented.
Must possess a high level of independent judgment and accuracy.
Fluency in Spanish is a plus!
Must have working knowledge of Microsoft 365, Microsoft Outlook, and Teams
Must have a quiet home office work space
Strongly prefer candidates from Virginia, Maryland and Washington DC area.
Additional information:
$20.00 per hour
Quarterly bonus program
Work Schedule Options:
Remote: Monday- Friday: 11:30am- 8pm ET
Remote : Monday - Thursday 10:30am-8pm ET and Saturday 11:30am-3:30pm ET
On-site: Monday-Friday 9:30am to 6pm
GIVF provides competitive compensation and generous benefits to our employees, including:
Health, Dental and Vision insurance
Flex Spending Account (FSA) and Health Savings Account (HSA) options
Group term life insurance
Short-term and long-term disability options
401K plan plus employer match
Paid parental leave
Tuition reimbursement program
Paid vacation and sick time
Paid company holidays
Job training and development opportunities
For more information about Fairfax Cryobank, we encourage you to visit our website at ************************
To apply, kindly email your cover letter, iinclude your work schedule preference and resume to ************* and note CSR in the subject line. Please also indicate your work schedule option. EOE/M/F/D/V
**We review all applications and contact qualified candidates via email for further consideration.**
Client Service Specialist
Alexandria, VA
Do you desire to be part of a nation-wide company that has a “family business” environment? If so, Pence Financial Group is the place for you. As a Client Service Specialist, you will be the primary contact person for the team. Your objective is to ensure all parties have a positive experience as you service client accounts and provide support to our advisors and their team. Attention to detail and a professional demeanor are imperative to success. As you succeed in your primary duties and excel at articulating the values and principles of our firm, your role will continue to expand.
You will assist in performing the daily operational functions of an extremely fast-paced office environment, as well as managing client relationships on the firm level. Time management, versatility and adaptability in a constantly evolving and high-pressure environment are imperative.
Responsibilities:
Direct client contact - answer questions about accounts, etc.
Coordinate all schedule logistics for prospects & clients as they meet with advisors
Prepare and process new account paperwork
Process service requests for clients
Prepare correspondence
Maintain client files
Conduct client outreach
Prepare/process paperwork, service requests, and back-office support as needed
Work with team to ensure client experience
Complete various projects and administrative functions, as assigned
Thorough follow-thru on all tasks assigned
Assist with client events, as needed
Ability to travel to assist other locations, as needed
Other duties as assigned
Required Qualifications:
Financial services experience; LPL preferred
Outstanding organizational and time management skills
Ability to proactively assess situations and work/think independently
Experience working with a Customer Relationship Management (CRM) system - preferably SalesForce
Excellent phone skills
Computer literate
Excellent written and verbal communication skills
College degree or equivalent experience preferred
Military experience a plus
Full time in office position located in Alexandria, VA
Hours are 8:30 AM - 5:00 PM Monday-Friday
Account Development and Client Service Specialist
Alexandria, VA
Telemet America, Inc. provides an integrated solution for investment professionals and university faculty with our professional investment platform. The platform offers real-time and historical price data, charts, news, portfolio analytics, and other market data to keep up with the financial markets. University faculty rely on Telemet to teach investment principles to students.
Role Description
This is a full-time on-site role for an Account Development and Client Service Specialist located in Alexandria, VA at Telemet America, Inc. The specialist will be responsible for developing university accounts and providing client services to these accounts on a day-to-day basis.
Benefits
In addition to a base salary, you will get bonuses and commissions, paid holidays, paid sick and vacation, a 401k program, health care benefits, and free on-site parking.
Must-have Qualifications
Strong knowledge of Finance & Investments
Client Services and Customer Service skills
Excellent Communication skills
Strong problem-solving abilities
Detail-oriented and organized
Experience in the investment industry is a plus
Bachelor's degree in Business Administration or finance & investments
Customer Experience Consultant
Reston, VA
BizFirst is assisting our client in recruiting a talented and dedicated Customer Experience Consultant. In this role, the successful candidate will work closely with our client's customers, guiding and supporting them in implementing comprehensive solutions to enhance their business operations and customer engagement strategies.
Key Responsibilities:
Collaborate directly with clients to understand their needs and tailor solutions effectively.
Deliver insights on the selection, implementation, and optimization of CRM and customer service tools.
Provide expert guidance on best practices for tool adoption, ensuring smooth integration into clients' existing systems.
Conduct training sessions for client teams to maximize tool usage and efficiency.
Monitor and analyze tool performance, offering recommendations for enhancements to improve customer interaction and satisfaction.
Work closely with client teams to ensure seamless integration of new solutions.
Monitor and report on the success of implemented strategies, providing insights and recommendations for continuous improvement.
Requirements:
Proven experience as a consultant or in a similar role, with a focus on customer experience and solution implementation.
Proficiency in CRM systems (e.g., Salesforce, HubSpot) and customer service software (e.g., Zendesk, Freshdesk).
Experience with data analysis tools (e.g., Tableau, Google Analytics) for evaluating customer engagement and feedback.
Knowledge of project management tools (e.g., Asana, Trello) for effective coordination of customer experience initiatives.
Familiarity with communication platforms (e.g., Slack, Microsoft Teams) to ensure seamless internal and client communication.
Strong ability to understand and translate client needs into actionable strategies.
Excellent communication and interpersonal skills, with a knack for building strong client relationships.
Bachelor's degree in business administration, Marketing, or related field preferred.
Benefits:
Competitive compensation package.
Opportunities for professional growth and development.
Dynamic and supportive work environment.
Job Type: Full-time, Permanent
Location: Reston, Virginia; On-site Client locations
Communication Center Representative - ONSITE/NOT REMOTE
Fairfax, VA
Full-time Description
Call Center Representative: Onsite
Reports to: Center Manager
Shift Schedule: Monday-Friday, Days
Job Category: Clinical
Job Status: Non-Exempt
For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other.
Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!
What we offer:
Paid time off (PTO) & 8 company paid holidays.
Tuition reimbursement
401k with employer matching
Competitive health, vision, and dental benefits
Employer paid long term disability benefits.
Pet Wellness coverage, legal assistance, and identity protection.
Requirements
Requirements
High school diploma or general education degree (GED) equivalent, required.
Minimum of one (1) year of customer service experience required.
High call volume experience required.
Working knowledge of medical office referrals and authorization process and insurance verification, required.
Working knowledge of medical terminology, CPT and ICD-10 coding, required.
Working knowledge of registration requirements and HIPAA regulatory requirements, required.
Must be proficient in Electronic Medical Records (EMR) system and Microsoft Office.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must have satisfactory background check inclusive of criminal, employment reference, education, and social security.
NSPC is the largest interventional pain management practice group in the country. We offer competitive compensation, medical/dental/vision insurance options, life insurance plans, employer-matched 401(k), holidays and paid time off.
National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Bilingual Call Center Agent
Martinsville, VA
*** Starting pay: $17 per hour - Earn up to $18 per hour - Bonus Opportunities paid Biweekly***
***Paid Holidays - Paid Time Off - Paid Training - Benefits Package available***
***Full time, Monday - Friday, Day shift***
The Bilingual Customer Service Representative represents YoungWilliams and provides outstanding customer service to both internal and external customers by professionally answering all calls and ensuring that customers receive accurate information politely and promptly.
Essential Job Requirements
Works independently with little or no supervision and meets the minimum requirement of number of calls answered per day.
Draws from all available resources, policies, supervisors and state system to answer all inquiries, recognizes case issues as they develop in order to reduce workload.
Shows a high level of enthusiasm in serving customers and improving team performance.
Shows willingness to obtain and increase knowledge to assist the team and call center.
Demonstrates proficiency with computer and customer service skills and experience
Uses multiple computer systems to research, validate and update
Maintains accurate files, records, and reports to document communication and compliance
Reads, writes, and speaks Spanish and English fluently.
Regular and timely attendance
Other duties as assigned
Required Education
A high school diploma or equivalent required.
A degree or certificate in a related field preferred
Completion of the YoungWilliams bilingual certification preferred
Required Experience
2 years call center experience is preferred.
Computer experience and typing proficiency required.
Client Relationship Specialist- Wealth Management
Fredericksburg, VA
Join Our Team as a Client Relationship Specialist! Are you passionate about finance and exceptional client service? Do you excel in building and maintaining relationships? We are looking for a dynamic Client Relationship Specialist to support our Wealth Management division!
If you're organized, efficient, and ready to take your career to the next level, apply now to join our dedicated team!
PBMares Core Values:
* Integrity
* Trust
* Respect
* Accountability
* Caring
What you will do:
* Develop and maintain strong relationships with clients and advisors.
* Enhance client experiences with exceptional service and timely responses.
* Onboard new clients, ensuring all documentation is accurate and up-to-date.
* Perform administrative duties, including scheduling meetings and preparing reports.
* Support Wealth Advisors with daily business practices and client inquiries.
* Participate in bi-weekly team and committee meetings.
What you get:
* Full benefits: medical, dental, 401K match
* Paid Time Off
* 11 paid holidays per year
* Flexible work schedule to include hybrid work environment.
* Summer Hours- Friday half days (based on a minimum 40 hour work week)
* Company investment of a minimum of 40 hours learning and development annually
* The opportunity to grow and shape the future of the firm
Position Requirements:
* Associate degree in finance or related field, or 2 years of college focused on Finance.
* Proficient in Windows Operating Systems, Microsoft Office, and Excel.
* Strong interpersonal and communication skills.
* Highly service-oriented with a keen attention to detail.
* Ability to multi-task and adapt in a demanding work environment.
Automotive Call Center Agent (KG)
Richmond, VA
Job Details 10133 - DGS Virginia - Call Center Richmond VA - Richmond, VA Full Time High School None Admin - ClericalDescription
Job Title: Automotive Service Call Center Agent
Department: Customer Service
This position directly supports the customers vehicle operators and controls and monitors vehicle maintenance and repair costs. Responsible for answering calls from vehicle operators requesting routine or emergency vehicle services, coordinating with local vendors to provide services or repairs, verifying cost reasonableness for services, processing payment to vendors, and the data entry into the supporting software system. Working in a faced paced environment, ability to manage ambiguity, solution-oriented, and customer-focused.
Supervisory Responsibilities:
None
Duties/Responsibilities:
Greet and develop an ongoing relationship with customers
Help customers care for and maintain their vehicles
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the companys customer management policies
Set up service appointments that align with the customer and vendor schedules
Serve as liaison between the vehicle operator and the vendor
Ask questions to effectively of customer to accurately identify and verify vehicle mileage and service needs
Provide customers with information schedule repair or maintenance appointments
Review vendor estimates and warranties on parts to ensure cost savings
Identify repeat repairs in the customers best interest
Work with vendors to determine necessary repairs and possible alternatives to cut costs
Administer new and used vehicle warranty repairs in accordance with warranty specifications
Write and verify accurate repair orders and include supporting documentation
Ensure on-time service is met, and address possible service issues with vendor performance
Maintain a high level of professionalism via multiple channels of communication including emails, and phone conversations
Required Skills/Abilities:
Proficient in written and oral communication skills according to skill requirements
Possess strong computer skills, able to read, write, and comprehend written instructional documents
Ability to function well in a high-paced and at times stressful environment
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of introductory algebra and geometry
Proficient Microsoft Office productivity suite
Education and Experience:
High school diploma or equivalent
At least two years of related experience required
Automotive knowledge of two (2) or more years preferred
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Occasional periods of prolonged exposure to loud noises
Ability to lift up to 25 pounds at times
Ability to stand, walk, and reach with arms and hands as necessary
Ability to hear and see to position and safety requirement levels
Occasional exposure to elements such as heat, cold, noise, dust, dirt, and chemicals
Special Qualifications/Requirements:
Must be able to successfully pass as required a federal, state, or local government's background investigation
Disclaimer:
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Job Description last Updated: 05/17/2022
Call Center Representative
Mechanicsville, VA
This position is often the first point of contact with Atlantic Vision Partners and plays an essential role creating a welcoming and creating a quality patient experience. Call Center Associates play an essential role in accommodating patient, provider, and staff needs by scheduling appointments timely and efficiently.
ESSENTIAL FUNCTIONS:
1. Acute focus to manage and maintain the scheduling templates.
2. Forecasting potential schedule conflicts and proactively communicating with the Practice Manager to minimize inefficiency and/or a poor patient experience.
3. Answers and manages large amounts of incoming patient and provider calls professionally and effectively.
4. Documents call details clearly and concisely in alignment with AVP standards
5. Enters patient data into registration and medical records systems.
6. Obtains necessary information from patients, physicians, and/or staff to identify prerequisites and time requirements for scheduling specific appointments.
7. Schedules patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients
8. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
9. Modifies the schedule to accommodate emergency situations.
10. Provides patients with pre-service instructions and confirms appointment details
11. Investigate and direct patient inquiries to appropriate medical staff members and follow up to ensure satisfactory resolution
12. Collect and report data on topics such as patient encounters and inter-organizational problems, making recommendations for change when appropriate
13. Makes initial contact with cold call referrals
14. Conducts annual exam reminder calls
15. Exercises utmost diplomacy and tact to provide excellent customer service for patients
16. Initiate and maintain strong communication between Clinic Lead and Practice Manager, ensuring tactful solutions are created and implemented that benefit the overall clinic flow and patient experience.
17. Practices confidentiality and privacy protocols in all activities in compliance with AVP policies and HIPAA requirements.
18. Completes other functions as requested by management
SKILLS AND ABILITIES:
1. Strong communication and out-going, positive interpersonal skills.
2. Problem-solving and analytical skills.
3. Attention to detail.
4. Ability to retain information and work with minimal supervision, after training
5. Empathetic personality with attention to patient's needs.
6. Strong organizational skills with attention to detail; ability to prioritize tasks.
7. Ability to work as a team member and uphold organizational standards and values.
8. Demonstrated computer literacy.
REQUIRED COMPETENCIES
1. Excellent judgment, dependability, and conscientiousness.
2. Demonstrated high ethical standards and integrity.
3. Demonstrated accuracy and thoroughness; monitors own work to ensure quality.
4. Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy
5. Professionalism: displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments, dresses appropriately and is well groomed.
6. Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect.
EDUCATION AND EXPERIENCE
Minimum of high school education or GED. One year office experience, medical or ophthalmology preferred. Medical terminology helpful. Certificate(s) in medical office administration or similar is bonus. Ability to become quickly proficient on various computer and electronic health record systems.
Job Details & Benefits
• Seeking full-time applicants
• Full-Time employees are eligible for:
• Medical, Dental, and 401(k) through the company
• Generous PTO plans and paid holidays
Licensed Life and Health Call Center Representative
Virginia
Job Title: Licensed Life and Health Call Center Representative
Job Type: Full-Time
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a Licensed Life and Health Call Center Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key responsibilities:
Provide information to customers about various healthcare options and insurance policies.
Help customers choose the appropriate insurance policy that fits their needs.
Engage with customers to understand their requirements and provide relevant solutions.
Ensure that all activities and advice comply with insurance regulations and company policies.
Deliver high-quality service to ensure customer satisfaction and retention.
Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
Maintain accurate and up-to-date customer information and documentation.
Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
Promote various insurance products and services to meet sales targets and business objectives.
Resolve any concerns that customers may have with their insurance policies.
Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
Participate in ongoing training and professional development to maintain licensure and improve skills.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
High school diploma or GED
Must hold a valid Healthcare Insurance License
Previous call center experience is preferred.
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Excellent oral and written communication skills.
Strong organizational abilities and interpersonal skills.
Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
Capable of functioning efficiently in a fast-paced environment.
Dependable in completing assignments and maintaining attendance.
Requirements:
A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed).
Two 21” monitors are needed.
A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required.
Wireless connections, including encrypted ones, are not allowed for accessing the clients Work at Home systems.
You must provide your own headset. Specific models will be recommended during the interview process.
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
Onsite & Hybrid Call Center Agents
Hampton, VA
Join a Team That's Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
As a Collections Agent, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions.
What You'll Do:
* Contact customers via phone, email, and mail to collect overdue payments
* Negotiate payment plans and settlements with customers to resolve outstanding debts
* Document all customer interactions and payment arrangements accurately in the system
* Follow up with customers to ensure payment agreements are upheld
* Collaborate with other team members to develop strategies for improving collection efforts
* Provide excellent customer service while adhering to company policies and regulations
What We're Looking For:
* Ability to work full-time (40-hours per week) year round
* Hybrid and Onsite opportunities available
* Flexible availability - shifts will be a mixture of morning, afternoon and weekends
* Experience in a customer service is required
* Previous experience in collections or call center environment is an asset
* Strong attention to detail and organizational skills.
* Excellent communication skills, both written and verbal.
* Ability to work independently and manage time effectively in a fast-paced environment.
* Proficiency in using loan processing software and Microsoft Office Suite (Excel, Word).
Why Join Us?
* Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
* Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
* Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
* Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
* Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
* State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
* Rewarding Work: Help businesses grow while making a real difference in people's lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website - ***********************************
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.
Bill Gosling Outsourcing - Where your career thrives!
Call Center Representative
Hampton, VA
Essential Duties & Responsibilities (included but not limited to)
The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise subordinates. Ability to handle moderately complex clerical duties. Ability to deal effectively with department employees by telephone. Ability to enunciate clearly in a well-modulated voice.
Acts as a full-time operator on a one or multi-position switchboard.
Handles complaints and difficult problems arising out of the operation of the switchboard.
Provides callers with routine non-technical information and refers to other questions to proper persons.
Performs related clerical/typing responsibilities associated with the switchboard.
Operate attendant Intellidesk Console Keyboards, NEC DT300 or DT700 Telephones, Various paging and alarms systems (Symplex Alarm System)
Implements regulations and directives regarding the provision of switchboard services.
Requirements
ANSWER AND PROCESS ALL INCOMING CALLS
The candidate shall answer incoming calls politely, efficiently and in a friendly manner, even during heavy workload and crises periods. Calls shall be answered in priority order.
Incoming calls shall be routed appropriately throughout the facility.
The candidate shall receive collect calls, only if authorized and obtain and record time and charges.
The candidate is responsible for immediate, professional responses to and recording the following: emergency alarms, codes, bomb threats, fires, and disasters. They shall also be required to receive and transmit over two-way radios.
The candidate shall follow the instruction if a bomb threat is received. Written procedures and formats for this type of reporting are currently established in the telephone office.
Operators are not authorized to place personal calls for employees, visitors or patients. Use of credit cards, collect calls and third-party calls are not permitted. Operators shall be polite and explain to callers when calls cannot be completed as requested. Operators shall be responsible for ensuring that no unauthorized long-distance calls are made through the switchboard. Personal calls while on duty shall be restricted for emergencies only. Information services include using the overhead paging system and Zetron radio paging system to relay messages, announcements and implement various procedures dictated by telecommunication and IT directives which include providing information concerning the health care system to patients and visitors.
The candidate shall utilize the facility radio, overhead paging, pocket paging, and code-paging systems as required.
Emergency Calls and Alarm Systems: Operators may also be required to receive and transmit over two-way radios. Written procedures for response to these emergencies will be provided by the client. Operators shall make announcements on the public address system. A scripted procedure will be provided for emergency paging and guidelines for announcements on the public address system. All announcements must be made in a clear, efficient and polite manner, and as quickly as possible.
The candidate shall assist in placing various types of outgoing calls and coordinating and patching through one or more stations when necessary.
Assist facility staff and patients, when necessary, in placing calls. Calls shall include but are not limited to, commercial and Federal Telecommunication Systems (FTS) calls.
Politely, efficiently and in a friendly manner explain to users why calls cannot be completed as requested, if and when a situation of this type arises.
The candidate shall maintain a log of all telephone equipment malfunctions and/or complaints regarding telephone service.
Upon request of callers, verify telephone equipment malfunctions and report them to Information Resources Management Service (IRMS).
The candidate shall become familiar with the functions of the different services within the facility. With this knowledge, determine the area within the campus when the caller does not know the telephone extension.
JOB KNOWLEDGE
The candidate shall have an understanding of Federal Telecommunications System (FTS)
A complete understanding of the equipment presently installed: NEC DT300 or DT700 Telephones.
Adequate technical expertise to be able to identify malfunctions and report them to the maintenance unit.
Adequate knowledge of filing systems and procedures. Attention to details to ensure the accuracy of distributed documents/mail to the correct addressees.
Well organized to prioritize the delivery of mail and documents. Attention to details to ensure the thoroughness and accuracy in placing various documents in the appropriate files and organizing them.
Must develop a thorough knowledge of mission organizational structure and sufficient knowledge of specific jobs and individuals to effectively route incoming calls to the proper office.
EQUIPMENT
Intellidesk Console Keyboards
NEC DT300 or DT700 Telephones
Various paging and alarms systems (Symplex Alarm System)
Basic Siemens Optiset
Swiss phone voice pager
EDUCATION, TRAINING, AND EXPERIENCE
Completion of Secondary School is required
Prior Work Experience: Six months to one-year Experience as a telephone operator/switchboard position and some exposure to the technical aspects of telephony to include trunking and key systems is required.
BENEFITS
Health benefits (Health Insurance Services)
Vacation and Holiday
Workers' compensation