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Customer Care Agent resume examples for 2025

Updated January 8, 2025
8 min read

Customer care agent resume research summary. We analyzed 2,230 customer care agent resumes to determine which ones land the most jobs. Below you'll find example customer care agent resumes that can help you get an interview (and a job offer) from companies like Xerox and Time Warner Cable Enterprises. Here are the key facts about customer care agent resumes to help you get the job:

  • The average customer care agent resume is 330 words long
  • The average customer care agent resume is 0.7 pages long based on 450 words per page.
  • Customer care is the most common skill found on resume samples for customer care agents. It appears on 21.9% of customer care agent resumes.

After learning about how to write a professional resume for a customer care agent, make sure your resume checks all the boxes with our AI resume builder.

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Customer Care Agent resume example

Choose from 10+ customizable customer care agent resume templates

Choose from a variety of easy-to-use customer care agent resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your customer care agent resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Care Agent Resume
Customer Care Agent Resume
Customer Care Agent Resume
Customer Care Agent Resume
Customer Care Agent Resume
Customer Care Agent Resume
Customer Care Agent Resume
Customer Care Agent Resume
Customer Care Agent Resume
Customer Care Agent Resume
Customer Care Agent Resume
Customer Care Agent Resume
Customer Care Agent Resume
Customer Care Agent Resume
Customer Care Agent Resume
Customer Care Agent Resume

Customer Care Agent resume format and sections

  1. 1

    1. Add contact information to your customer care agent resume

    Your name should be the biggest text on the page and be at or near the top of the document. Your address doesn't need to include your street name or house number - listing your city and state works just fine. Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching). Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

    Customer Care Agent Resume Contact Information Example #1

    Hank Rutherford Hill

    St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

    Do you want to know more?
    How To Write The Perfect Resume Header
  2. 2

    2. Add relevant education to your customer care agent resume

    Your resume's education section should include:

    • The name of your school
    • The date you graduated (Month, Year or Year are both appropriate)
    • The name of your degree

    If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

    Optional subsections for your education section include:

    • Academic awards (Dean's List, Latin honors, etc. )
    • GPA (if you're a recent graduate and your GPA was 3.5+)
    • Extra certifications
    • Academic projects (thesis, dissertation, etc. )

    Other tips to consider when writing your education section include:

    • If you're a recent graduate, you might opt to place your education section above your experience section
    • The more work experience you get, the shorter your education section should be
    • List your education in reverse chronological order, with your most recent and high-ranking degrees first
    • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

    Check More About Customer Care Agent Education

    Majors
    Show More

    Customer Care Agent Resume Relevant Education Example #1

    Certificate In Computer Engineering 2012 - 2013

    Rochester Institute of Technology Rochester, NY

    Customer Care Agent Resume Relevant Education Example #2

    Bachelor's Degree In Computer Information Systems 2016 - 2019

    University of Houston Houston, TX

  3. 3

    3. Next, create a customer care agent skills section on your resume

    Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

    Here are some tips to keep in mind when writing your resume's skills section:

    • Include 6-12 skills, in bullet point form
    • List mostly hard skills; soft skills are hard to test
    • Emphasize the skills that are most important for the job

    Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

    Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

    Example of skills to include on an customer care agent resume

    • Customer Care Skills.
       

      Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

    • Customer Service Skills.
       

      Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

    • Customer Interaction Skills.
       

      Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

    • Outbound Calls Skills.
       

      An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

    • Credit Card Skills.
       

      A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

    Top Skills for a Customer Care Agent

    • Customer Care, 21.9%
    • Customer Service, 11.6%
    • Work Ethic, 8.6%
    • Excellent Interpersonal, 5.8%
    • Other Skills, 52.1%
    Not sure which skills are really important?
    3 Big Tips For Listing Skills On Your Resume
  4. 4

    4. List your customer care agent experience

    The most important part of any resume for a customer care agent is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

    Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

    It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of customer care agents" and "Managed a team of 6 customer care agents over a 9-month project. "

    Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

    Don't have any experience?
    How To Show Your Experience On a Resume... Even When You Don't Have Any
    Work History Example # 1
    Customer Care Agent
    West
    • Assisted clients in resolving issues with their digital cable, internet and telephone services by troubleshooting, and setting appointments.
    • Provided excellent customer service to all customers Responsible for receiving and processing incoming phone calls Performed basic troubleshooting and activated internet modems
    • Verified/authenticated/updated patient accounts in strict accordance with HIPAA rules and regulations.
    • Abetted in the analysis and evaluation of communication practices and procedures to determine effectiveness of communication strategies.
    • Assisted with activation of new phone services, processing sales, orders, troubleshooting, and initiation of investigation reports.
    Work History Example # 2
    Customer Service Desk (Part-Time)
    Kroger
    • Trained and supervised associates for various positions.
    • Facilitated communication between the originator, underwriter, and applicants to expedite lender review and closing processes.
    • Compared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
    • Analyzed and evaluated information and transaction history gathered by observation, experience, and communication.
    • Trained new hire employees on standard operating procedures and proper oral communication procedures.
    Work History Example # 3
    Customer Service Advisor
    Walmart
    • Managed quality communication, customer support and product representation for each client making sure every customer's information was kept private.
    • Maintained communication throughout the check-out process.
    • Worked as an electronics sales associate and internet pickup associate.
    • Advanced to an increasingly responsible positions.
    • Comprised of both retail and automotive repair, I worked in the tire and lube express center of the store.
    Work History Example # 4
    Claims Assistant
    State Farm
    • Initiated outgoing communications to customers as required by jurisdiction or State Farm processes.
    • Coordinated incoming claims and assigned them to appropriate adjusters.
    • Utilized CPT, ICD-9 and medical terminology to process medical claims.
    • Updated claims with proper communications/notations.
    • Utilized a number of virtual platforms in order to facilitate ease of communications between a variety of claims and agency stakeholders
  5. 5

    5. Highlight customer care agent certifications on your resume

    Specific customer care agent certifications can be a powerful tool to show employers you've developed the appropriate skills.

    If you have any of these certifications, make sure to put them on your customer care agent resume:

    1. Certified Pharmacy Technician (CPhT)
    2. Certified Information Technology Professional (CITP)
    3. Certified Customer Service Representative (CCSR)
  6. 6

    6. Finally, add an customer care agent resume summary or objective statement

    A resume summary statement consists of 1-3 sentences at the top of your customer care agent resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

    Remember to emphasize skills and experiences that feature in the job description.

    Are you a recent grad?
    Read our guide on how to write a resume summary statement

Common customer care agent resume skills

  • Customer Care
  • Customer Service
  • Work Ethic
  • Excellent Interpersonal
  • Customer Interaction
  • Excellent Organizational
  • Inbound Phone Calls
  • Customer Loyalty
  • Outbound Calls
  • Customer Inquiries
  • Upselling
  • Customer Satisfaction
  • Customer Accounts
  • Customer Support
  • Credit Card
  • Payment Arrangements
  • Troubleshooting Assistance
  • Billing Inquiries
  • Computer Applications
  • Billing Issues
  • HIPAA
  • Customer Product Complaints
  • Telephone Calls
  • Call Handling
  • Process Payments
  • Telephone Inquiries
  • Technical Issues
  • Product Knowledge
  • Customer Orders
  • Customer Problems
  • Chat Support
  • Quality Customer Service
  • Customer Issues
  • Customer Calls
  • Customer Retention
  • Problem Resolution
  • Customer Feedback
  • Customer Grievances
  • Quality Standards
  • Service Problems
  • Medicare Part D
  • Inbound Customer Calls
  • Technical Troubleshooting
  • Account Maintenance
  • Technical Assistance
  • Cell Phones
  • Yahoo
  • Wireless Accounts
  • DIRECTV

Customer Care Agent Jobs

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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