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Customer care agent salary
Average customer care agent salary
$15.28
Customer Care Agent Salary Insights
The role of a Customer Care Agent is vital across various sectors, including retail, telecommunications, and healthcare. As of October 2025, the average salary for this position is approximately $31,774 per year or about $15 per hour. Factors such as experience level significantly influence earnings, with entry-level positions typically offering lower salaries compared to more experienced roles.
In terms of location, Customer Care Agents in major cities often earn higher wages. For instance, cities like San Francisco and New York are known to offer competitive salaries due to their higher cost of living. Additionally, states with a strong demand for customer service roles, like California and New York, tend to pay more.
Prospective employees should consider exploring various industries that require customer service skills, as some sectors, such as technology and finance, may provide better compensation packages. Overall, understanding the salary landscape for Customer Care Agents can aid job seekers in making informed career choices.
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Where can a Customer Care Agent earn more?
Customer care agent salaries by experience level
Average customer care agent salary by state
The highest-paying states for customer care agents are Washington, New York, and Massachusetts. The lowest average customer care agent salary states are Mississippi, Maine, and Louisiana.
- State view
- County view
Highest paying states for customer care agents
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Wyoming | $37,632 | $18.09 |
| 2 | Montana | $36,333 | $17.47 |
| 3 | Michigan | $33,867 | $16.28 |
| 4 | North Carolina | $36,781 | $17.68 |
| 5 | Minnesota | $35,294 | $16.97 |
| 6 | Iowa | $33,300 | $16.01 |
| 7 | Washington | $42,096 | $20.24 |
| 8 | Wisconsin | $34,626 | $16.65 |
| 9 | Indiana | $35,003 | $16.83 |
| 10 | Vermont | $34,806 | $16.73 |
| 11 | Massachusetts | $39,251 | $18.87 |
| 12 | District of Columbia | $44,407 | $21.35 |
| 13 | New York | $39,429 | $18.96 |
| 14 | Illinois | $33,254 | $15.99 |
| 15 | North Dakota | $31,333 | $15.06 |
| 16 | Kentucky | $31,853 | $15.31 |
| 17 | California | $39,198 | $18.85 |
| 18 | Nevada | $32,706 | $15.72 |
| 19 | New Hampshire | $32,833 | $15.79 |
| 20 | Ohio | $30,888 | $14.85 |
| 21 | South Dakota | $30,931 | $14.87 |
| 22 | New Jersey | $36,678 | $17.63 |
| 23 | Delaware | $32,584 | $15.67 |
| 24 | Nebraska | $31,036 | $14.92 |
| 25 | Oregon | $33,573 | $16.14 |
| 26 | Kansas | $30,546 | $14.69 |
| 27 | Utah | $31,911 | $15.34 |
| 28 | Rhode Island | $32,303 | $15.53 |
| 29 | Idaho | $31,047 | $14.93 |
| 30 | Pennsylvania | $31,343 | $15.07 |
| 31 | Arizona | $30,235 | $14.54 |
| 32 | Tennessee | $29,595 | $14.23 |
| 33 | West Virginia | $27,113 | $13.04 |
| 34 | Alabama | $28,681 | $13.79 |
| 35 | Connecticut | $31,364 | $15.08 |
| 36 | Colorado | $31,071 | $14.94 |
| 37 | Missouri | $27,804 | $13.37 |
| 38 | Hawaii | $31,177 | $14.99 |
| 39 | Mississippi | $26,601 | $12.79 |
| 40 | Maine | $26,463 | $12.72 |
| 41 | Texas | $29,700 | $14.28 |
| 42 | Alaska | $30,326 | $14.58 |
| 43 | Georgia | $28,685 | $13.79 |
| 44 | South Carolina | $28,181 | $13.55 |
| 45 | Louisiana | $26,361 | $12.67 |
| 46 | Maryland | $30,170 | $14.50 |
| 47 | Florida | $27,964 | $13.44 |
| 48 | Oklahoma | $25,904 | $12.45 |
| 49 | Virginia | $29,036 | $13.96 |
| 50 | New Mexico | $26,174 | $12.58 |
| 51 | Arkansas | $24,279 | $11.67 |
Highest paying cities for customer care agents
The highest-paying cities for customer care agents are Santa Clara, CA, Amherst, NY, and Charlotte, NC.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Santa Clara, CA | $39,935 | $19.20 |
| 2 | Amherst, NY | $39,767 | $19.12 |
| 3 | Charlotte, NC | $36,535 | $17.56 |
| 4 | Helena, MT | $36,365 | $17.48 |
| 5 | Saint Paul, MN | $35,301 | $16.97 |
| 6 | Indianapolis, IN | $34,835 | $16.75 |
| 7 | Green Bay, WI | $34,826 | $16.74 |
| 8 | Detroit, MI | $33,852 | $16.27 |
| 9 | Sioux City, IA | $33,439 | $16.08 |
| 10 | Chicago, IL | $33,338 | $16.03 |
| 11 | Las Vegas, NV | $32,532 | $15.64 |
| 12 | Orem, UT | $31,858 | $15.32 |
| 13 | Bowling Green, KY | $31,445 | $15.12 |
| 14 | Altoona, PA | $31,264 | $15.03 |
| 15 | Omaha, NE | $31,094 | $14.95 |
| 16 | Denver, CO | $31,085 | $14.94 |
| 17 | Columbus, OH | $30,674 | $14.75 |
| 18 | Tempe, AZ | $30,269 | $14.55 |
| 19 | Plano, TX | $29,759 | $14.31 |
| 20 | Duluth, GA | $28,830 | $13.86 |
Customer care agent salary details
A customer care agent's salary ranges from $26,000 a year at the 10th percentile to $38,000 at the 90th percentile.
What is a customer care agent's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $38,000 | $3,167 | $18 |
| 75th Percentile | $35,000 | $2,917 | $17 |
| Average | $31,774 | $2,648 | $15 |
| 25th Percentile | $28,000 | $2,333 | $13 |
| 10th Percentile | $26,000 | $2,167 | $13 |
Highest paying customer care agent jobs
The highest paying types of customer care agents are customer service expert, customer care consultant, and customer engagement specialist.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Call Center Agent | $31,180 | $2,598 | $14.99 | 131,722 |
| Customer Service Consultant | $37,471 | $3,123 | $18.02 | 225,026 |
| Customer Sales Representative | $38,744 | $3,229 | $18.63 | 303,801 |
| Customer Representative | $37,351 | $3,113 | $17.96 | 220,778 |
| Customer Service Expert | $99,957 | $8,330 | $48.06 | 221,140 |
| Customer Care Professional | $34,566 | $2,881 | $16.62 | 279,249 |
Top companies hiring customer care agents now:
Which companies pay customer care agents the most?
Customer care agent salaries at Bassett Furniture Industries and Marvin and are the highest-paying according to our most recent salary estimates. In addition, the average customer care agent salary at companies like Amica Insurance and CarMax are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Bassett Furniture Industries | $38,217 | $18.37 |
| 2 | Marvin and | $37,349 | $17.96 |
| 3 | Amica Insurance | $36,573 | $17.58 |
| 4 | CarMax | $35,710 | $17.17 |
| 5 | Mérieux NutriSciences | $35,434 | $17.04 |
| 6 | American Water | $35,418 | $17.03 |
| 7 | Opportunity Bank of Montana | $35,262 | $16.95 |
| 8 | Advance Financial | $34,667 | $16.67 |
| 9 | Safelite AutoGlass | $34,552 | $16.61 |
| 10 | Lighting Service Inc. | $34,528 | $16.60 |
| 11 | Bank of Tennessee | $34,509 | $16.59 |
| 12 | Evine | $33,921 | $16.31 |
| 13 | The RoomPlace | $33,910 | $16.30 |
| 14 | Hilton Grand Vacations | $33,756 | $16.23 |
| 15 | CVS Health | $33,713 | $16.21 |
| 16 | Best Buy | $33,595 | $16.15 |
| 17 | GE Appliances | $33,562 | $16.14 |
| 18 | Ace Hardware | $33,544 | $16.13 |
| 19 | ICF | $33,543 | $16.13 |
| 20 | SelectQuote Insurance Services | $33,299 | $16.01 |
Wage gap by gender, race and education
Customer Care Agent salary by industry
The average customer care agent salary varies across industries:
- The average customer care agent salary in the retail industry is $32,034, the highest of any industry.
- The average customer care agent salary in the finance industry is $31,623.
- Customer care agents in the professional industry earn an average salary of $30,522, the lowest of any industry.
Highest paying industries for customer care agents
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Retail | $32,034 | $15.40 |
| 2 | Technology | $31,623 | $15.20 |
| 3 | Start-up | $31,460 | $15.13 |
| 4 | Hospitality | $30,985 | $14.90 |
| 5 | Professional | $30,522 | $14.67 |
High paying customer care agent jobs
Customer care agent salary trends
The average customer care agent salary has risen by $4,629 over the last ten years. In 2014, the average customer care agent earned $27,145 annually, but today, they earn $31,774 a year. That works out to a 11% change in pay for customer care agents over the last decade.
Compare customer care agent salaries for cities or states with the national average over time.
Average customer care agent salary over time
Compare customer care agent salaries for individual cities or states with the national average.
Customer care agent salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $31,800 | $15.28 | +3.1% |
| 2024 | $30,800 | $14.80 | +2.8% |
| 2023 | $29,900 | $14.39 | +2.5% |
| 2022 | $29,200 | $14.02 | +1.8% |
| 2021 | $28,600 | $13.77 | +1.8% |
Recently added customer care agent salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| VRC Metal Systems | Customer Care Agent | Anchorage, AK | 06/30/2025 | $41,740 |
| Freedomroads | Customer Care Team Agent | Lincolnshire, IL | 06/29/2025 | $37,483 |
| Baptisthlth | Customer Care Agent, Consumer Access, Shift Varies | Miami, FL | 06/29/2025 | $34,477 |
| VRC Companies | Customer Care Agent | Anchorage, AK | 06/28/2025 | $41,740 |
| Bethesda Health | Miami Cancer Institute Customer Care Agent, Consumer Access, 8A-5P | Miami, FL | 06/27/2025 | $34,477 |
| Ryan | Customer Care Agent | Minot, ND | 06/25/2025 | $37,566 |
| Ace Hardware Corporation | Customer Care Agent | Fort Myers, FL | 06/22/2025 | $33,392 |
| Umpqua Bank | Customer Care Agent | Lakewood, WA | 06/21/2025 | $37,566 |
| Advance Financial | Customer Care Agent | Nashville, TN | 06/21/2025 | $37,566 |
| Toast | Customer Care Expert | Omaha, NE | 06/21/2025 | $52,175 |
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