Top Customer Care Agent Skills

Below we've compiled a list of the most important skills for a Customer Care Agent. We ranked the top skills based on the percentage of Customer Care Agent resumes they appeared on. For example, 29.1% of Customer Care Agent resumes contained Customer Service as a skill. Let's find out what skills a Customer Care Agent actually needs in order to be successful in the workplace.

The six most common skills found on Customer Care Agent resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Customer Care Agent jobs:
  • Build relationships to provide repeat business and excellent customer service achievement and exceed weekly and monthly sales goals established by management.
  • Delivered customer service for social security beneficiaries, enrolled and monitored beneficiaries' debit card services and maintained account/transaction information.
  • Provided quality customer service while handling multiple inquiries including billing service, trouble-shooting various equipment, among other account questions.
  • Provide quality customer service and research all questions and concerns related to company product and specifically customer reservation.
  • Trained new employees and explained protocols in order to provide an unwavering commitment to providing exceptional customer service.
  • Participate in planning and implementing personal and career development activities Deliver customer service following NCR Shared Values.
  • Provided exceptional customer service by finding solutions and providing options for billing/payments as well as programming solutions.
  • Expedited customer service needs by contacting customers ahead of time to confirm reservation details and acquire information.
  • Provide excellent customer service via active listening, a positive attitude and professional and personalized communication.
  • Cross trained company professionals to educate the organization on the new Customer Service department operations.
  • Established and maintained professional and positive relationships with customers by utilizing effective customer service skills.
  • Accomplished customer service professional with a proven ability to assist customers in various professional arenas.
  • Evaluated customer orders and provided feedback to sales team that improved overall customer service satisfaction.
  • Recognized for effectively handling a high volume of calls while delivering quality customer service.
  • Generated customer service logs and provided quality customer service via telephone and electronic mail.
  • Followed proper call script, utilized documents and tools and provided satisfactory customer service.
  • Documented all customer interactions to provide customers with easy and streamlined customer service.
  • Ensured the delivery of outstanding customer service in alignment with standard operating procedures.
  • Developed an extensive amount of call center/customer service skills and enhanced communication skills.
  • Provided outstanding customer service, while building exceptional rapport with customers.

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2. Customer Care

high Demand
Here's how Customer Care is used in Customer Care Agent jobs:
  • Respond to customer concerns regarding assistance and escalate to Customer Care/ Management Team as needed
  • Supervised and documented the quality of customer interactions between customers and customer care representatives.
  • Provided an exceptional level on customer care to ensure satisfied customers.
  • Researched Franklin Customer Care information system to respond to customer inquiries.
  • Supervised the Customer Care division and manage daily customer interaction.
  • Performed customer care locating items in assigned Hardware department.
  • Developed training that assisted customer care representatives.
  • Perform and Ensure quality customer care while using forward thinking problem solving skills for members using GoBank mobile app and website.
  • Create a friendly customer care environment so customers will be satisfied and not hesitate to always give business to our company.
  • Provided quality customer care calls from subscribers of the New York Times with a key focus on a one call resolution.
  • Track and report potential problems and technical glitches and disseminate this information to Production, Engineering and Customer Care as necessary.
  • Ranked top 5% in the customer care department, processed on average 96-110 inbound and outbound customer inquiries per day.
  • Provided feedback and suggestions to current processes in both Customer Care and CDO to improve the efficiency of the Enterprise.
  • Trained problem-solving for customer complaints and service calls Manage more than 50 customer care agents' to achieve corporate objectives.
  • Answered phones in a busy call center, maintaining high standards for customer care while assisting customers with account details.
  • Provide great customer care with Smart, Friendly, Fast call service with AT&T customers accounts and devices.
  • Worked with numerous of customer care agents as well as customers referring to different issues regarding there vacation packages.
  • Provided level 2 support to Primary Customer Care agents, resolve escalated cases that level 1 could not resolve.
  • Resolve customer issues and maintain a commitment of customer care and ensures that the customer's needs are met.
  • Subject Matter Expert for Sales, Service, Surveys, Master Agent and Dealer operations within Customer Care.

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3. Technical Support

high Demand
Here's how Technical Support is used in Customer Care Agent jobs:
  • Provided exceptional customer service and technical support resolving customer issues, preventing necessity for either Second level or Supervisory intervention.
  • Attended all modules related to customer and technical support enhancing my customer service skills significantly.
  • Assist in troubleshooting and provide technical support regarding website information.
  • Provided technical support for customer communication and tablet computer technology.
  • Provided customers with technical support on equipment.
  • Provide over the phone customer-friendly and proficient technical support to high speed data, TV and Digital Phone customers.
  • Act as a liaison between the customer and manufacturing, sales, technical support, and financial services.
  • Provided new and existing Lowe's customers with technical support and information regarding the IRIS smart home system.
  • Provide sales, service, and technical support through various channels including voice, email and chat.
  • Provided customers with technical support for modern smart phones such as Apple iPhone and Samsung Galaxy series.
  • Perform necessary functions and provide technical support for service issues such as setting appointments for equipment repair.
  • Coordinated pharmacist in the transmittal of Worker's Compensation, Technical support and verified insurance coverage.
  • Provided technical support for all World TV equipment, from satellite dish to set top receiver.
  • Received a high volume of inbound calls assisting with billing issues and technical support questions.
  • Review billing statements with customer's, provide technical support for customers with service issues.
  • Provided sales, service, and technical support and advice to customers via telephone.
  • Assist the technical support agents on connecting the casino employee to resolve technical issue.
  • Scheduled follow-ups for customers requiring additional technical support with their IRIS smart home system.
  • Contacted the appropriate authorities in the proper manner Provided technical support to customers as needed
  • Provided Tier 1 level technical support for video, telephony and high-speed online products.

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4. Billing Questions

high Demand
Here's how Billing Questions is used in Customer Care Agent jobs:
  • Handle customer inquiries, complaints, billing questions, payments, adjustments, rate inquires by online, phone, email.
  • Manage incoming enrollments, renewals, customer inquiries, complaints, billing questions, payments and service requests.
  • Manage large amounts of incoming calls, customer inquiries, complaints, billing questions and payment extension/service requests.
  • Viewed monthly charges in a call management database system & assisted clients with billing questions and concerns.
  • Solve problems by changing plans, offering products, troubleshooting, and answering all billing questions.
  • Go over billing questions, activate new call phones, order new call phones on computer.
  • Assist customers with billing questions, technical support, equipment trouble shooting, and customer resolution.
  • Assist callers with cable troubleshooting, billing questions, payments, service related products, PPV ordering
  • Assisted customer with billing questions regarding their residential phone service and resolved client's issues.
  • Resolved customer issues ranging from video, phone and data technical support to billing questions.
  • Handled billing questions and issues for over-the-phone customers in the Sprint Customer Service call center.
  • Answer billing questions, Processed payments, ordered equipment and made changes to accounts.
  • Handle customer inquiries, complaints, billing questions and payment extension and service requests
  • Handle any billing questions, process payments and direct customers to correct departments.
  • Answer billing questions, activating and programming devices, & technical support.
  • Handled sales inquiries, complaints, billing questions and payment extensions/requests.
  • Handled account payments, billing questions and minor technical troubleshooting.
  • Resolve billing questions and complaints regarding broadband and cellular devices.
  • Answered all in-depth billing questions in an easy-to-understand method.
  • Assisted with technical, product or billing questions.

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5. Customer Accounts

high Demand
Here's how Customer Accounts is used in Customer Care Agent jobs:
  • Attracted potential customers by answering product and service questions; opened customer accounts by recording account information.
  • Handled basic and complicated billing questions and adjusted customer accounts accordingly thereby increasing maximum customer satisfaction.
  • Manage customer accounts solving any issues related to deliveries or disputes and document accounts accordingly.
  • Provided effective case management to prevent escalations of customer accounts.
  • Opened customer accounts by gathering and entering customer information.
  • Handle confidential and sensitive information with customer accounts.
  • Handled escalated customer accounts to ensure customer satisfactory.
  • Maintained customer accounts by updating customer information.
  • Answered inbound inquires regarding customer accounts.
  • Addressed billing inquiries; make necessary adjustments to customer accounts or forward information to the billing supervisor for appropriate adjustment.
  • Assist customers by taking payments for customers Sprint accounts, reprogram cell phones and other things related to customer accounts.
  • Resolved all billing issues and inquiries, as well as opening customer accounts and selecting best program package for customer.
  • Led a team of agents in delivery of prompt and professional service for customer accounts in the eastern U.S.
  • Assist customers with bill payments, credit customer accounts, problem solving and answer billing questions.
  • Build customer accounts in the billing system, and educate customers about their account.
  • Access customer accounts and issue credits as needed to resolve customers' immediate issues.
  • Served the regional office by managing customer accounts for all markets in three states.
  • Confer with customers by telephone to provide information about customer accounts and billing.
  • Used ADEPT System to look up customer accounts, and book their trips.
  • Maintain appropriate records, prepare required reports, and update customer accounts.

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6. Phone Calls

high Demand
Here's how Phone Calls is used in Customer Care Agent jobs:
  • Worked directly with customers answering phone calls, determining customer entitlement and documenting requests for service.
  • Received inbound phone calls from company agents nationwide concerning supplemental health products.
  • Greet customers, answer phone calls, managing sales associates, process returns and exchanges, process payments, assist customers.
  • Answer incoming phone calls and perform outbound callback requests to assist members with questions related to eBay accounts and processes.
  • Respond to customer phone calls, e-mail, and web request for account inquires, requests, and help.
  • Answer incoming phone calls, troubleshoot devices, process payments, account management, data entry and make sales.
  • Make return phone calls to customers if technical problems were incurred during the customer's initial incoming phone call.
  • Answered phone calls of the customers helping them to resolve issues with their Crystal Springs water accounts and deliveries.
  • Worked in call center receiving customers' phone calls and ensuring their satisfaction by resolving their concerns.
  • Answered incoming phone calls from customers with products covered by an extended warranty or through the OEM.
  • Take phone calls from customers and assist them with comments, complaints, and account access inquiries.
  • Worked from home taking phone calls from Hilton Honors members, Diamond members and general reservation customers.
  • Answered phone calls for consumers that requested be put on the American Express mailing opt out list.
  • Work from home as a virtual agent responding to phone calls, emails and text messages.
  • Answered inbound phone calls for Direct Express, a prepaid debit card for Social Security.
  • Responded to phone calls from DirecTV customers and field employees in a fast paced environment.
  • Assist Emergency Response Center at their busy times by taking additional emergency type phone calls.
  • Worked in a call center taking customer phone calls to resolve billing and service issues.
  • Maintained a minimum of 98% or higher on all Quality Assurance recorded phone calls.
  • Handled high-traffic volume inbound and outbound phone calls at the start of the school year.

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7. Internet

high Demand
Here's how Internet is used in Customer Care Agent jobs:
  • Assisted customer with telecommunications of home phone services bundled with internet services.
  • Used modern computerized and internet-based wireless network systems to resolve issues.
  • Conducted research and analysis of information via Internet.
  • Responded to internet request for information.
  • Provide technical support for cable, internet, and phone services while educating customers by walking them through step by step.
  • Answered and managed incoming calls as well as internet chatting while providing outstanding customer service at first point of contact.
  • Provide customer care, sales and service support for high speed internet, digital home phone, and cable television.
  • Resolve customer issues regarding internet connection, printing, application support, email and all external device assistance.
  • Employed collection software, the Internet, and learned skills in obtaining updated contact information through skip tracing.
  • Assisted in training new associates on using the phone, computer, and internet for the call center.
  • Provided technical support for cable television, internet and telephone services, addressed billing inquiries and issued adjustments.
  • Instructed clients how to use the internet website to make airline, hotel and rental car reservations.
  • Provide details of special promotions, contracts and campaigns related to cable, internet and telephone services.
  • Assisted customers trouble shoot their remote controls & set-top boxes signal issues, internet & phone modems.
  • Answered billing inquiries, assisted customers who had issues with their TV, internet and phone services.
  • Fast pasted inbound calls concerning billing, technical support and retention for America Online internet service.
  • Light trouble shooting to correct cable, internet, phone before scheduling technician for home visits.
  • Trouble shoot with customers over the phone to help them fix there cable and internet problems.
  • Explained to customers about services available within their service area for cable, internet and telephone.
  • Authorized people for Internet connection through servers when not able to get past authorization page.

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8. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Customer Care Agent jobs:
  • Processed credit card transactions during reservation process.
  • Reserved rooms with credit card transactions.
  • Post customer payments by recording ,checks, and credit card transactions.
  • Managed and processed customer credit card transactions as well as provided exquisite customer service to establish a positive relationship with customers
  • Provided detailed responses to customer concerns regarding credit card transactions including company policies.
  • Adhered to company policy of checking for valid identification when processing credit card transactions.

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9. Data Entry

high Demand
Here's how Data Entry is used in Customer Care Agent jobs:
  • Commended for 99.83% data entry accuracy, customer focus and dependability in performance evaluations.
  • Assisted customers and placed orders utilizing company data entry system.
  • Performed Data Entry based on information provided by customers.
  • Helped maintain cancer-patient recall program, ensuring accuracy of daily data entry and tracking 275+ cancer patients and their follow-up schedules.
  • Complete all data entry in order to keep accurate account information regarding changes made to accounts and billing.
  • Honed computer skills by continuously using multiple software programs at once, for data entry and research.
  • Handle rental reservations by performing data entry and document complaint log and escalated to appropriate regional branches.
  • Perform clerical duties like photocopying, operating FAX machine, and data entry as and when needed.
  • Used excellent attention to detail on strict data entry requirements on all adjustments and placements of orders.
  • Process accounts and update data entry systems as related to customer billing and order processing.
  • Performed other job duties such as scanning and data entry of applications and consumer records.
  • Completed bundles of data entry products, using Microsoft Access, Excel and PowerPoint.
  • Performed daily duties such as data entry and created delivery packets for insurance approvals.
  • Performed routine data entry on a daily basis to track and record statistics.
  • Call handling, data entry and back office work.
  • Demonstrated precise data entry to increase work flow.
  • Performed data entry and general office work.
  • Provided claim information and benefit details to medical providers Data Entry
  • Recorded all BDL data entry donation revenue into an Excel Spreadsheet which included quarterly reports both in workbook and chart form.
  • Investigate, research, schduele, data entry, and make recommendations based on my findings.

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10. Customer Product Complaints

high Demand
Here's how Customer Product Complaints is used in Customer Care Agent jobs:
  • Managed high call volume with tact and professionalism Addressed and resolved customer product complaints empathetically and professionally.
  • Addressed and resolved customer product complaints empathetically and professionally.

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11. Trouble Shooting

high Demand
Here's how Trouble Shooting is used in Customer Care Agent jobs:
  • Answer phones, help customer perform trouble shooting on why their equipment and phones were not working correctly.
  • Trouble shooting customer and employee Road Runner High Speed On-line and Digital Issues involving the Technical Operations.
  • Provide customer support Trouble shooting problems and issues Addressing customers concerns Working with other agents to resolve issues
  • Access tools to help guide billing, trouble shooting, and sales processes for customers.
  • Call center sales and service, trouble shooting, consulting and customer care.
  • Assist customers with placing orders, problems with orders and trouble shooting.
  • Assist cardholders with account questions, trouble shooting and research requests.
  • Trouble shooting of products by guiding the customer step by step.
  • Trouble shooting devices, taking payments and updating account information.
  • Conducted trouble shooting for call center hardware and software issues.
  • Performed minor to major trouble shooting on various devices.
  • Trouble shooting equipment problems with customer over the phone.
  • Provided trouble shooting for customer's wireless devices.
  • Take payments, provide billing explanations, tier 1 trouble shooting, device change/activations and account assessment.
  • Assist customers over the phone, through email and other coorespondences with technical trouble shooting.
  • Assisted in trouble shooting cable television and remote issues Assisted in taking payments for customers.
  • Assisted customers with billing issues and adjustments - Trouble shooting and activation of new equipment

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12. High Call Volume

high Demand
Here's how High Call Volume is used in Customer Care Agent jobs:
  • Interacted with customers by phone, e-mail or online chat concerning various care issues in a high call volume environment.
  • Assisted 50-80 customers per day with a high call volume pace while multitasking with various systems and various transitions.
  • Answered and responded quickly and thoroughly to meet customer demands in a high call volume environment.
  • Sell products and services; utilize computer technology to handle high call volumes.
  • Handle a high call volume of inquiries, while always providing excellent service.
  • Respond to a high call volume to provide Tier1 technical support.
  • Managed high call volume dispatching service for retail and financial equipment.
  • Completed high call volume call backs to providers.
  • Handled high call volume phone lines.
  • Inform customer of deals and promotions Utilize computer technology to handle high call volumes.
  • Manage high call volume Plan and book vacation packages Troubleshoot and provide solutions to problems Handle call escalations Provide superior customer service

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13. Outbound Calls

high Demand
Here's how Outbound Calls is used in Customer Care Agent jobs:
  • Provided customer care and technical support for fitness trackers, app support and device/Bluetooth compatibility via email and inbound/outbound calls.
  • Handled inbound calls also made outbound calls to customers, responding to inquiries, resolving problems and correcting errors.
  • Answered high influx of inbound and outbound calls in a dynamic call center setting in support of customer needs.
  • Worked in a Call Center answering inbound calls, placing outbound calls, answering e-mails and assisting customers.
  • Make outbound calls to vendors throughout the State of Tennessee to secure the client's transportation request.
  • Supported the enrollment department by making outbound calls to families that needed to complete their enrollment process.
  • Initiated outbound calls to ensure customer's concerns were understood and explained resolution clearly to the customer.
  • Handle inbound and outbound calls from external and internal customers who have particular inquires or requests.
  • Manage inbound and outbound calls, and handle written communication such as email and chat.
  • Researched member accounts and placed and received outbound calls regarding new inquiries about available services.
  • Place outbound calls on demand for marketing, enrollment, and other departments as appropriate.
  • Answer inbound and outbound calls for Sprint wireless provider, loyalty and phone sales dept.
  • Job description- Inbound/outbound calls for several clients regarding rebate status and product shipments.
  • Help customers on inbound and outbound calls to place orders for their companies.
  • Service inbound/ outbound calls, emails, and fax inquiries or request.
  • Make outbound calls when needed to transfer customers to any other department.
  • Job duties include taking high amount of inbound calls and outbound calls.
  • Resolved issues and/or created call-back tickets for inbound and outbound calls.
  • Answer inbound calls and make outbound calls to technicians and customers.
  • Handled a very high volume of automated inbound and outbound calls.

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14. Verizon

high Demand
Here's how Verizon is used in Customer Care Agent jobs:
  • Assisted customers with Verizon wireless accounts with payment processing and assisted customers with technical support and basic account information
  • Provided Verizon Wireless customers with excellent customer care in a friendly and timely manner.
  • Worked at inbound Call Center providing Customer Service to Verizon Wireless Customers.
  • Served as Customer Care Agent for Verizon Wireless customer's concerns/issues/questions.
  • Provide telephonic customer service and support to Verizon Wireless customers.
  • Provide inbound customer service for Verizon Wireless company contract.
  • Call center for Verizon Wireless customers
  • Received phone calls for Verizon Wireless customers and assisted clients with concerns and inquiries through ACS Inc. call center operator program.
  • Contracted and trained by Verizon wireless to be a tier one customer care agent making plan adjustments and selling wireless devices.
  • Handled customer service related inquiries concerning billing discrepancies, service plan adjustments and equipment trouble shooting on their Verizon Wireless service.
  • Received Verizon customer calls to assist with overall questions, purchases, plan changes, billing issues and service issues.
  • Work with multiple Agents (Verizon Clients) on a daily basis in order to integrate the multiple pieces together.
  • Served as a Customer Care agent for major company such as Verizon Wireless as a billing and general information specialist.
  • Processed high volume incoming calls for a third party company which handled the servicing agreement for the Verizon Wireless portfolio.
  • Answer inbound calls as well as assist customers who have specific inquiries with personal and business accounts with Verizon Wireless.
  • Work as a Customer Care Agent for a company that supports Verizon Wireless in handling wireless accounts.
  • Assist Verizon Wireless customers with Prepaid accounts, credit inquires, billing and payment disputes.
  • Consulted Verizon Wireless customers on their account, suggested best plans based analysis of usage.
  • Used company phones and computers to assist Verizon Wireless customers with billing inquiries.
  • Trained in Verizon Wireless operations as well as all their personal computer programs.

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15. Customer Information

average Demand
Here's how Customer Information is used in Customer Care Agent jobs:
  • Maintain customer records by updating customer information Contributes to team effort by accomplishing related results as needed.
  • Prepare products or service reports by collecting and analyzing customer information.
  • Maintained call center database by entering updated customer information.
  • Maintain customer information in clerical software throughout interaction process.
  • Receive and document service request and customer information.
  • Utilized various databases in accessing customer information.
  • Update confidential customer information in database.
  • Enter, track, and update customer information in the system.
  • Educated customers about the benefits of the products and services Maintained confidentiality of customer information.
  • Enter new customer information into system.Update existing customer information.
  • Record customer information Closing sale with branding company

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16. Medicare

average Demand
Here's how Medicare is used in Customer Care Agent jobs:
  • Explained Medicare Part D and assisted customers with general knowledge of medical terminology.
  • Explained and verified Medicare coverage to determine if additional coverage was needed.
  • Processed electronic payments for Medicare Part D premiums according to government guidelines.
  • Followed all Medicare, Medicaid and private insurance regulations and requirements
  • Provided information on Medicare policy and other plans.
  • Handle telephone Inquiries from prospects interested in our Medicare products, as well as follow-up on initial leads.
  • Answer all questions of Medicare Part D in a way that members know exactly how their plan works.
  • Received inbound calls from Medicare members who had questions or issues with their policies and premium payments.
  • Assist members with any documents that they made need to fill out before being penalized by Medicare.
  • Follow up with quality control calls to clients within 48 hours of submitting their application to Medicare.
  • Enroll Beneficiaries seeking additional coverage into a Medicare approved Part D plan suitable to their needs.
  • Assist agents with questions concerning policies for Medicare, long term care and short term care.
  • Enroll disabled and elderly in a Medicare Part D plan so they would have prescription coverage.
  • Complied with insurance, Medicare, states, sales, marketing and enrollment guidelines as applicable.
  • Provide prospective customers with information regarding their options for purchasing a Medicare Part D supplement plan.
  • Handled a high volume of incoming calls regarding open enrollment for Medicare Part D coverage.
  • Provided customer service in a call center environment to members who receive Medicare.
  • Interfaced with call in customers to address Medicare part D Health Plan inquires.
  • Assist Medicare members with information on their Medicare Advantage or Prescription drug plans.
  • Studied how health insurance programs work, particularly Medicare part D programs.

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17. Payment Arrangements

average Demand
Here's how Payment Arrangements is used in Customer Care Agent jobs:
  • Coordinated payment arrangements with customers on delinquent accounts within the company guidelines.
  • Scheduled payment arrangements and installment plans.
  • Handle inbound calls, analyze and resolve billing inquiries, set payment arrangements, schedule technicians for meter readings and inspections.
  • Set payment arrangements and ensured that customers were fully educated about penalties and fees if their payment arrangements were not kept.
  • Assisted Direct TV customers with accounts, billing issues, payment arrangements, troubleshooting digital satellite systems issues, etc.
  • Make payments, schedule payment arrangements, explain bill, open new service, sell features, and products.
  • Set payment arrangements for delinquent customers and advise of AT&T protocols for resolution of the account.
  • Collected high volume of payments while in High Balance Department, offered payment arrangements and adjustments as needed.
  • Assisted customers in managing their accounts, accepting payments, processing payment arrangements, and reviewing bills.
  • Calculate rates, and percentages for payment arrangements as well as past due charges etc.
  • Assisted with billing concerns, set up payment arrangements and discussed account information.
  • Persuaded customers to make payments on their accounts and set up payment arrangements;
  • Bill pay, set up automatic payment, and bill payment arrangements.
  • Answered questions about account and help set up payment arrangements.
  • Retained customers & collections, set up payment arrangements.
  • Explained and made necessary payment arrangements when needed.
  • Take payments and/or set up payment arrangements.
  • Assist with payment arrangements and extensions.
  • Negotiate payment arrangements and take payments!
  • Negotiated payment arrangements Handled and resolved customer complaints.

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18. New Accounts

average Demand
Here's how New Accounts is used in Customer Care Agent jobs:
  • Established new accounts, account information management, and fostered customer satisfaction and fidelity.
  • Create new accounts Provide account information on existing accounts Discontinue existing accounts Create work orders
  • Resolved customer issues including new accounts and troubleshooting problems.
  • Performed account maintenance, billing services, and transaction services, as well as, up-selling and opening new accounts.
  • Educate on products Webster Bank offers for personal and business customers and upgrade or open new accounts when applicable.
  • Set up new accounts and or saved old accounts by using all the tools at my disposal.
  • Assisted the Campus Department with set up for new accounts, billing and delivery issues.
  • Support sales with consumers, in opening new accounts and upgrading existing service.
  • Created new accounts, processed high value orders and handled confidential information.
  • Supported sales Reps in opening new accounts and updating existing service.
  • Processed payments, activated new accounts, and updated customer information.
  • Established new accounts for local and long distance phone service.
  • Process of new accounts and provide training to new employees.
  • Make welcome calls for new accounts.
  • Opened new accounts and up sold products on additional cellular services.
  • Create new accounts for consumers with Electrolux products.
  • take new accounts for business.
  • Level One Trouble-shooter* Open new accounts* Top-down billing* Sales-cable-internet-home phone* Schedule product installations and service appointments.

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19. Customer Orders

average Demand
Here's how Customer Orders is used in Customer Care Agent jobs:
  • Processed customer orders Identified and resolved issues pertaining to company policies and procedures.
  • Placed customer orders for desired and recommended merchandise.
  • Process customer orders and maintain data in internal systems Take action on request to amend or correct bills of lading.
  • Assisted customer orders via telephone Loaded orders in Warehouse when needed
  • Answer incoming calls pertaining to customer orders, monthly payments, and cable issues.
  • Entered and cancelled customer orders and accounts.
  • Completed customer orders Completed credit card application Met or exceeded expectations for Quality Assurance
  • Complete customer orders Complete credit card application Meet or exceed expectations for Quality Assurance Communicate effectively in a virtual call center setting
  • Placed customer orders, tracked ordersHandled customer complaints and resolved issuesCompleted upsell orders, placed top 10 for three weeks

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20. Customer Questions

average Demand
Here's how Customer Questions is used in Customer Care Agent jobs:
  • Answered customer questions and supplied information about banking transactions and policies.
  • Resolve customer questions regarding the analog to digital conversion, and helping them get the correct equipment.
  • Address and resolve all customer questions, issues, and needs on the initial phone call.
  • Answered customer questions about deposits, transactions, and changing address and phone information.
  • Take payments, troubleshoot, process orders and address other customer questions.
  • Resolve existing customer questions, complaints, and requests.
  • Answer phones and respond to customer questions and concerns.
  • Answered all customer questions and handled customer complaints.
  • Answered customer questions about jewelry and gemstones.
  • Discussed customer questions regarding their bills.
  • Answer all customer questions completely.
  • Answered inbound customer questions about Meijer stores, products and locations while following established procedures.
  • Answered customer questions responded to written and telephone requests for manager and customers.
  • answer all incoming phone calls - answer all customer questions - fix customer issues - achieve Sprint and site stats
  • Resolved customer questions and concerns Handled technical setups and customer trainings Crafted custom technical solutions for client environments

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21. Customer Interactions

average Demand
Here's how Customer Interactions is used in Customer Care Agent jobs:
  • Utilize my 'Save-Pro Certification' to overcome objections and manage through difficult customer interactions.
  • Receive and resolve complex customer interactions.
  • Keep records of customer interactions and transactions, recording details of inquiries complaints, comments, as well as actions taken.
  • Maintained accurate records of customer interactions and transactions by recording details of inquiries, comments and complaints in call tracking system.
  • Keep records of customer interactions, recording details of inquiries, complaints, and comments to assist in a resolution.
  • Recorded customer interactions, transactions, inquiries, as well as any actions taken on the call.
  • Keep records of customer interactions, process customer account and file documents.
  • Provide customer satisfaction by establishing solid relationships with customers, managing customer visits for inspections and managing customer interactions.

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22. Product Information

average Demand
Here's how Product Information is used in Customer Care Agent jobs:
  • Deliver online assistance, complaint resolution, product information and availability.
  • Provided product information that would benefit customer's portfolio.
  • Answer general questions about the company, company policies, product information, and any other questions the customer may have.
  • Provide customers with billing, ordering & product information for internet, cable, and telephone services and process orders
  • Ensured that customers understand product information, and was able to provide additional information to customers as needed.
  • Provide excellent customer service handling billing concerns, answering questions on product information, and resolving escalated calls.
  • Assisted customers with inquiries about billing, refund status, product information, and complaints.
  • Assist workers product information, and verified all deliveries made.
  • Review billing for accrued system errors Direct and assist customers with product information
  • Assist customers in selecting a vehicle and directing customers to product information resources, including those available on the internet.
  • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.

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23. Telephone Calls

average Demand
Here's how Telephone Calls is used in Customer Care Agent jobs:
  • Answered high-volume inbound telephone calls from members, providers, and health care facilities regarding medical benefits and claims.
  • Assisted customers with problems and provided information based on specific queries via in-bound telephone calls and e-mail.
  • Provide excellent customer service to clients by managing a prompt and accurate response to telephone calls.
  • Answered telephone calls from potential clients looking for child care services.
  • Handle incoming telephone calls and radio traffic promptly and professionally.
  • Answered customer telephone calls regarding new and existing accounts.
  • Answered inbound telephone calls from customers regarding accounts.
  • Answer member telephone calls regarding existing accounts.
  • Received inbound telephone calls from numerous customers and directing callers appropriately Provided Spanish/English translation when needed
  • Answered urgent and non-urgent phone calls Made outbound telephone calls to schedule, track, or update accounts
  • Answer telephone calls from customers with issues, concerns or questions about their Apple products.
  • Answer telephone calls from across the nation for 20+ venues and the Cooperate Office.
  • respond to a high volume of inbound telephone calls and email requests from Higher One accountholders.
  • Make and receive telephone calls Prepare flight report for Customs Make a report on delayed Baggage

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24. Product Knowledge

average Demand
Here's how Product Knowledge is used in Customer Care Agent jobs:
  • Answered questions, confirmed itinerary, provide information to assure customer satisfaction with product knowledge.
  • Executed inbound/outbound calls efficiently while demonstrating sales skills, product knowledge and notating interactions.
  • Maintain product knowledge of wireless equipment and its capabilities to help maintain customer satisfaction.
  • Developed and maintained in-depth product knowledge.
  • Train new hires on product knowledge, company structure, order entry, inventory status, and many other JDE processes.
  • Provided additional training to new hires by testing product knowledge, legal compliance, and overall job readiness.
  • Utilized comprehensive product knowledge and open, friendly dialog to educate potential & existing customers.
  • Interact with customers to provide product knowledge which will enhance customer engagement and maximize sales.
  • Trained new hires in product knowledge, call handling, and daily procedures.
  • Assisted with training classes providing immediate guidance to ensure product knowledge was retained.
  • Trained and coached associates regarding online banking product knowledge.
  • Completed eight-week training course for product knowledge.
  • Assisted associates with product knowledge.
  • Answer the phones and troubleshoot with people who need help Product knowledge on Storm Doors and Windows
  • Assist customers with various concerns related to Purity Products Dietary Supplements Customer Sales for Purity Products Provide product knowledge to Purity customers
  • Answer multi line phone system Performs filing and data management Product knowledge, Sales and Marketing of products
  • Call Center * AT&T, Telco and Direct TV product knowledge * Multi-computer systems

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25. Appropriate Changes

average Demand
Here's how Appropriate Changes is used in Customer Care Agent jobs:
  • Check to ensure that appropriate changes were made to resolve problems.
  • Ensured appropriate changes were made to resolve customer inquiries.
  • Conferred with customers by telephone to deliver information about products or services and concluded appropriate changes.
  • Reviewed, evaluated, and modified existing programs and make recommendations for appropriate changes and modifications.
  • Initiate and implement appropriate changes within the telephone switch Resolution and follow-up of escalated telephone customer service calls.
  • Maintained business and government accounts in customer's database and ensured system reflected appropriate changes.

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26. Potential Customers

average Demand
Here's how Potential Customers is used in Customer Care Agent jobs:
  • Attract potential customers by answering and servicing questions and suggesting information about other products.
  • Responded courteously to telephone inquiries from existing and potential customers.
  • Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an online order.
  • Provide information to potential customers on how to open an account and the requirements.
  • Completed job orders for potential customers in a timely matter.
  • Attract potential customers by answering questions regarding products and services.
  • Call potential Customers Cold Calling Customer complaints Interview scheduling Marketing enhancement

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27. Wireless Customers

average Demand
Here's how Wireless Customers is used in Customer Care Agent jobs:
  • Provided wireless customers with the technology needed to utilize their wireless equipment for both their business and personal lives.
  • Trained and handled inbound calls of AT & T Wireless customers in the United States and Canada.
  • Take inbound calls from wireless customers looking to cancel their service.
  • Take inbound calls from AT&T wireless customers.
  • Communicate via chat to AT&T wireless customers.
  • Assisted Sprint Wireless customers through web chat.
  • Receive inbounds calls from AT&T wireless customers pertaining to their bill and phone services and technical support

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28. Customer Grievances

average Demand
Here's how Customer Grievances is used in Customer Care Agent jobs:
  • Referred unresolved customer grievances to designated departments for further investigation
  • Communicated unresolved customer grievances to appropriate department for investigation
  • Referred unresolved customer grievances for further investigation, following up by notifying customers of claim investigation results and any planned adjustments.
  • Transferred information between service provider and customer to ensure great communication *Refer unresolved customer grievances to designated departments for further investigation.
  • Refer unresolved customer grievances to designated departments for further investigation or notify them of claim investigation results and/or any planned adjustments.
  • Assisted customers with billing and technical issues as well as assisted with unresolved customer grievances to designated departments for further investigation.

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29. Customer Retention

average Demand
Here's how Customer Retention is used in Customer Care Agent jobs:
  • Responded daily to customer inquiries and complaints and provided information about new products and services to ensure customer retention and satisfaction.
  • Collaborated with Management, Supervisors, Quality Assurance Coaches and peers to help develop Customer Retention guidelines
  • Order entry and provisioning -Customer retention and win-back support -Billing inquiry support and account maintenance/updates
  • Submitted recommendations to supervisors to increase customer retention and sales.
  • Possessed an enthusiastic approach to customer retention despite objections.
  • Specialized in customer retention & building customer relationship.
  • Exercise customer retention by defusing irate customers.
  • Highlight opportunities to increase customer retention through the use of cross selling mobile products and services.
  • Work in specialty group which focuses on customer retention and build customer loyalty.
  • Promoted company's products and services to increase growth, customer retention and sales
  • Increased profitability through customer retention, cross selling, and up-selling.
  • Key Accomplishments: Accurately identified opportunities for escalating issues to management, resulting in increased customer retention and revenue.

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30. Accurate Information

low Demand
Here's how Accurate Information is used in Customer Care Agent jobs:
  • Provided customer assistance via telephone with clear and accurate information regarding company services, billing and retention.
  • Interacted and responded to visitors' inquiries by providing accurate information and direction.
  • Provided customers with accurate information and addresses any questions associated with promotional offerings.
  • Navigated within Lowe's software applications to provide customers accurate information.
  • Provided accurate information about services to customer.
  • Provided accurate information on policy and procedures.
  • Obtain accurate information from the caller in the Computer to schedule and dispatch appropriate ambulances or wheelchair vans according to priority.
  • Respond to emails from current and potential families by giving them the most up to date and accurate information.
  • Use of resourcefulness and research skills in order to provide guests with the most accurate information available.
  • Used research tools making sure to give customers accurate information for best experience.
  • Interviewed clients and enter accurate information into the database.
  • Provide complete and accurate information on every call.
  • Resolve customer issues Record and verify accurate information on all calls.

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31. Service Problems

low Demand
Here's how Service Problems is used in Customer Care Agent jobs:
  • Resolved product or service problems by determining the cause of the problem and finding the best solution to solve problem.
  • Answer questions regarding billing, service problems, products, and features.
  • Provided first line of support in troubleshooting customers' service problems.
  • Identify service problems and initiate appropriate action to resolve problems.
  • Resolve product or service problems Provide technical support
  • Resolve product or service problems by clarifying the customer's complaint regarding androids and IPhones.
  • Used analytical skills and software to pinpoint service problems allowing for quick and efficient resolutions.

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32. Customer Feedback

low Demand
Here's how Customer Feedback is used in Customer Care Agent jobs:
  • Prepared customer reports by recording live-answer, complete customer feedback.
  • Maintained excellent quality assurance and overall positive customer feedback scores.
  • Organize and report customer feedback on various business goals as campaigns are being tested.
  • Received top box ratings though customer feedback surveys.
  • Use common customer feedback to identify opportunities to continuously improve the customer experience and drive efficiency in delivering unrivaled customer care.
  • Used common customer feedback to identify opportunities to continuously improve the customer experience and drive efficiency in delivering unrivaled customer care.

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33. Multiple Computer Applications

low Demand
Here's how Multiple Computer Applications is used in Customer Care Agent jobs:
  • Navigated through multiple computer applications with speed and accuracy.
  • Navigate multiple computer applications with speed and efficiency.
  • Navigate through multiple computer applications simultaneously.
  • Demonstrate proficiency managing multiple computer applications for research on multiple brands and ensuring timely follow-up on customer requests and inquires.
  • Provide troubleshooting assistance to customers and navigate through multiple computer applications with speed and accuracy.
  • Resolved billing issues leveraging multiple computer applications with speed accuracy.

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34. Company Policies

low Demand
Here's how Company Policies is used in Customer Care Agent jobs:
  • Communicated to the purchasing department unexpected increases or decreases in demand for products and followed company policies and procedures.
  • Follow company policies and procedures to maintain information security regarding both members' and company information.
  • Remain consistent with departmental and Company policies and procedures.
  • Reviewed and educated employee's on company policies and guidelines as it related to their benefits and job with the employer.
  • Call Center Experience Help Desk Experience Live Chat/Web Support Experience Educate vacation consultants with regards to company policies and procedures.
  • Answered inbound calls - Provided excellent customer service - Knowledge of company policies - Knowledge of jewelry
  • Developed and maintained a full understanding of client programs, company policies, and procedures.
  • Take escalated manager calls to resolve conflicts and issues with regard to company policies.
  • Trained new employees on standard company policies and procedures that related to billing.
  • Issued credits and remarked each account as per company policies and procedures.
  • Adhered to department guidelines as well as company policies and procedures.
  • Handled various customer inquiries including sales, billing, and company policies
  • Process customer payments and solve problems within company policies and guidelines.
  • Evaluate request per insurance plan and company policies.
  • Well aware of company policies, procedures, and standards of ethics and integrity represents company image to customers and associates.
  • Explained the FCC rules and company policies to customers in regards to billing, returns, refunds etc.

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35. Problem Resolution

low Demand
Here's how Problem Resolution is used in Customer Care Agent jobs:
  • Can locate resources for problem resolution quickly and effectively.
  • Provided daily operations in customer care, handled inbound calls, handled problem resolution with internal and external business clients.
  • Calm angry callers, repair trust, locate resources for problem resolution, and provide best option solutions.
  • Achieved 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
  • Job Description Order fulfillment, problem resolution, customer satisfaction.
  • Promoted to an Escalations Agent in the Problem Resolution Department.

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36. Appropriate Information

low Demand
Here's how Appropriate Information is used in Customer Care Agent jobs:
  • Provided accurate and appropriate information in response to customer inquiries* Received approval to advance to specialty team
  • Worked with the customer to collect appropriate information to positively impact time to resolution.
  • Provide accurate and appropriate information to every caller.
  • Delivered accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
  • Provide the responding units with essential information organize Provide the caller with appropriate information regarding estimated time of arrival.
  • Provided accurate and appropriate information in response to customer inquiries and addressed customer service inquiries in a timely and accurate fashion.

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37. Quality Standards

low Demand
Here's how Quality Standards is used in Customer Care Agent jobs:
  • Meet and maintain company's quality standards and statistics as well as customer relations.
  • Answered calls in a prompt and courteous manner, while maintaining quality standards.
  • Operated autonomously to solve client issues while maintaining quality standards.
  • Provided excellent customer service in a fast-paced and high tension environment in all customers contact situations according to company quality standards.
  • Used the automated and training tools provided to deliver exceptional customer service to meet department productivity and quality standards.
  • Meet individual and quality standards to achieve departmental performance goals by handling all calls courteously, politely and professionally.

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38. Customer Loyalty

low Demand
Here's how Customer Loyalty is used in Customer Care Agent jobs:
  • Resolve customer complaints while retaining customer loyalty.
  • Increased customer loyalty using closed-loop communication.
  • Provide effective resolution and follow up of customer issues and focus on resolving issues and enhancing customer loyalty.
  • Handled customer inquiries and complaints in a timely manner, thus sustaining and strengthening customer loyalty and overall satisfaction.
  • Assisted Customer Service Manager in developing customer satisfaction surveys in hopes of improving user experience as well as increasing customer loyalty.
  • Maintained a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.

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39. General Information

low Demand
Here's how General Information is used in Customer Care Agent jobs:
  • Provide general information and directions to passengers.
  • Provided general information to customers.
  • General information customer service representative.
  • Assisted customers with placing orders, compliments, complaints, general information, and sales.
  • Provide patient and general information Registration and scheduling Insurance verification

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40. New Agents

low Demand
Here's how New Agents is used in Customer Care Agent jobs:
  • Team leader :assisted new agents coming out of training with basic questions to help them complete the call.
  • Helped train new agents, assisted with taking supervisor calls, and answering questions for fellow customer care agents.
  • Delivered training to new agents on how to operate the phone system and customer management system.
  • Trained new agents on paperwork and database programs needed to perform daily tasks.
  • Assisted new agents and other staff to become familiar with policies and operations.
  • Provided on the job training to new agents entering the call center floor.
  • Mentored new agents and provided feedback through scorecard and quality feedback.
  • Add new agents to database, recruit agents to referral team.
  • Provided phone support troubleshooting problems with various retail equipment Trained new agents on call handling procedures for major accounts.
  • Assist with training new agents in the MAStermind Business Program used for accounts and usage of call flow script.
  • Provide training support by nesting with new agents and answering questions as a "rover" in the Training Facility.

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41. Cell Phones

low Demand
Here's how Cell Phones is used in Customer Care Agent jobs:
  • Answer calls as a representative for Sprint, assess and help customers with problems regarding their cell phones and service.
  • Provide information about the business to customers * Process bill payments * Troubleshoot cell phones for customer and small business
  • Upgrade cell phones, update account, change customers' plans upon request, and order equipment.
  • Answered inbound calls for cell phones * Processed Payments * Viewing cell phone invoices for customers
  • Explained to customers how to use their cell phones, air cards and tablets.
  • Assist customers in understanding their bills and troubleshoot difficulties with cell phones.
  • Collect payments and sell new cell phones and activate new service.
  • Received inbound customer service calls regarding Virgin mobile cell phones Responsible for troubleshooting any issues those customers may have had.

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42. Account Maintenance

low Demand
Here's how Account Maintenance is used in Customer Care Agent jobs:
  • Focused in account maintenance, problem-solving and troubleshooting.
  • Assisted direct, national and indirect sales channels with orders, account creation, account maintenance
  • Sell phone plans, perform account maintenance, troubleshoot device and network issues
  • Handled tech questions as well as account maintenance and setup.
  • Account Maintenance, including account notations.
  • Assist clients with Personal account maintenance *Provide positive financial advice
  • Call Center Making transfers Account Maintenance Online banking assistance Card servicing Reviewing account details

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43. Appropriate Options

low Demand
Here's how Appropriate Options is used in Customer Care Agent jobs:
  • Gather information, research, input data into tracking system regarding customer inquiries as well as communicate appropriate options for resolution
  • Communicated appropriate options for resolution and escalated calls as necessary.
  • Communicate verbally to appropriate options for the resolution.
  • Communicated appropriate options for resolution.
  • Communicate appropriate options for resolution.
  • Demonstrated thoroughness and attention to detail to communicate appropriate options for customers.

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44. Ensure Resolution

low Demand
Here's how Ensure Resolution is used in Customer Care Agent jobs:
  • Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
  • Investigated and resolved customer product and service issues by identifying and expediting the best solution and providing follow-up to ensure resolution.
  • Provided conflict resolution, identifying appropriate solutions and alternatives within time limits specified and following up to ensure resolution.
  • Provided technical assistance for connectivity and dial up networking, troubleshooting and following up to ensure resolution of problems.
  • Researched customer account and billing discrepancies; expedited correction and adjustments as necessary; followed up to ensure resolutions.
  • Utilize contact tracking functionality to follow up on open inquiries/calls to ensure resolution is achieved within agreed upon standards.

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45. Online Orders

low Demand
Here's how Online Orders is used in Customer Care Agent jobs:
  • Assisted customers with watch repair, and replacement, and with online orders, as well as many other administrative duties.
  • Processed credit card payments for online orders, tracked shipped merchandise by utilizing the UPS tracking systems.
  • Assist customers with shopping online, and placing online orders, as well as fixing account situations.
  • Assist with Product Purchases, online orders, and payments.
  • Answered inbound calls from customers regarding online orders.
  • Assisted Best Buy customers regarding their online orders.
  • Answer multi line phones to assist customers with online orders and web-related issues.
  • Provided product specifications to customers Placed online orders for customers Processed requests for customer documents
  • Monitored and processed online orders, cancelations and activations.
  • Gap Inc Direct Columbus, OH Assisted Customers with placing online orders while demonstrating product, policy and procedural knowledge.
  • Processed online orders for customers Handled 140+ inbound calls per day Handled customer complaints and inquiries for international stores

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46. Hipaa

low Demand
Here's how Hipaa is used in Customer Care Agent jobs:
  • Graded agent calls to ensure HIPAA was reinforced and test calls to ensure accuracy of member experience and first call resolution.
  • Service and support to members, prospects, pharmacist, physicians, and others per HIPAA.
  • Maintained computerized updates of all patient information and HIPAA compliance.
  • Follow HIPAA protocols to ensure safety of medical Information.
  • Maintain HIPAA standards and ensure confidentially of protected health information .
  • Comply with HIPAA regulations and United Healthcare and AARP.
  • Interview patients, enter demographic and insurance information; Schedule appointments Verify pre-authorization as needed Ensure compliance with HIPAA policies

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47. Service Information

low Demand
Here's how Service Information is used in Customer Care Agent jobs:
  • Provided customers with daily product and service information based on their assessed individual needs.
  • Provide customers with product and service information via the telephone channel.
  • Respond to traveler's questions and providing service information.
  • Answered customer inquiries through telephone and email Provided product and service information and resolved complaints
  • Provide customers with product and service information Research required information using available resources.
  • Managed and resolved customer complaints.provide customers with product and service informationenter new customer information into system and alsoupdated existing customer information.
  • Search required information using available resources Manage and resolve customer complaints Provide customers with product and service information

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48. Technical Assistance

low Demand
Here's how Technical Assistance is used in Customer Care Agent jobs:
  • Provide technical assistance and troubleshooting support for subscribers.
  • Provided basic product troubleshooting and technical assistance.
  • Educated customers and resolved complex issues that ranged anywhere from technical assistance to daily people management issues.
  • Applied credit as necessary for customers * Responsible for Technical Assistance if necessary.
  • Provided technical assistance via the telephone.
  • Provided technical assistance to customers regarding website navigation, locked accounts or login issues.
  • Provided technical assistance with modems, VoIP Service and mobile units such as Clearspots, Embedded laptops and mobile USB adapters.
  • Provided technical assistance to customer with installation of various Voip products and services.
  • Provided level 2 technical assistance via phone Assisted subdivisions and corporate user's with technical issues Managed customer care calls
  • Cable television package sales Video troubleshooting Customer billing Technical assistance and dispatching

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49. Special Projects

low Demand
Here's how Special Projects is used in Customer Care Agent jobs:
  • Audited work orders, split commissions, house builds, address builds, and assisted with special projects.
  • Attended weekly meetings, supervised special projects, managed workloads, setup new clients, and much more.
  • Maintained up -to- date records at all times, while helping with special projects and time restrained assignments.
  • Participate in special projects to continuously improve processes, tools, systems and organization.
  • Assisted with special projects that were needed for different departments at the call center.
  • Work on special projects with account and customer care manager.
  • Complete special projects as assigned by Customer Care Manager.
  • Tasked for Special Projects outside normal scope of responsibilities.
  • Work on special projects assigned to me by management.
  • Assist management with special projects realting to customer service.
  • Place customer orders Assist with special projects Resolve any customer questions and/or concerns

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50. Company Products

low Demand
Here's how Company Products is used in Customer Care Agent jobs:
  • Acquire extensive knowledge of company products, benefits, contracts, and claims.
  • Maintain broad knowledge of company products and services.
  • Assessed and retained commitment to company products.
  • Informed customer of company products and benefits.
  • Provided customers with technical support using maintenance procedures created with company products.
  • Answer technical and non-technical questions regarding company products.

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20 Most Common Skill for a Customer Care Agent

Customer Service35%
Customer Care9.3%
Technical Support8.7%
Billing Questions5.3%
Customer Accounts5.1%
Phone Calls4.1%
Internet3.8%
Credit Card Transactions3.2%

Typical Skill-Sets Required For A Customer Care Agent

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
29.1%
29.1%
2
2
Customer Care
Customer Care
7.7%
7.7%
3
3
Technical Support
Technical Support
7.3%
7.3%
4
4
Billing Questions
Billing Questions
4.4%
4.4%
5
5
Customer Accounts
Customer Accounts
4.2%
4.2%
6
6
Phone Calls
Phone Calls
3.4%
3.4%
7
7
Internet
Internet
3.1%
3.1%
8
8
Credit Card Transactions
Credit Card Transactions
2.6%
2.6%
9
9
Data Entry
Data Entry
2.6%
2.6%
10
10
Customer Product Complaints
Customer Product Complaints
2.5%
2.5%
11
11
Trouble Shooting
Trouble Shooting
2.4%
2.4%
12
12
High Call Volume
High Call Volume
2.2%
2.2%
13
13
Outbound Calls
Outbound Calls
2.1%
2.1%
14
14
Verizon
Verizon
1.7%
1.7%
15
15
Customer Information
Customer Information
1.5%
1.5%
16
16
Medicare
Medicare
1.4%
1.4%
17
17
Payment Arrangements
Payment Arrangements
1.3%
1.3%
18
18
New Accounts
New Accounts
1.2%
1.2%
19
19
Customer Orders
Customer Orders
1.1%
1.1%
20
20
Customer Questions
Customer Questions
1%
1%
21
21
Customer Interactions
Customer Interactions
1%
1%
22
22
Product Information
Product Information
0.9%
0.9%
23
23
Telephone Calls
Telephone Calls
0.8%
0.8%
24
24
Product Knowledge
Product Knowledge
0.7%
0.7%
25
25
Appropriate Changes
Appropriate Changes
0.7%
0.7%
26
26
Potential Customers
Potential Customers
0.6%
0.6%
27
27
Wireless Customers
Wireless Customers
0.6%
0.6%
28
28
Customer Grievances
Customer Grievances
0.6%
0.6%
29
29
Customer Retention
Customer Retention
0.6%
0.6%
30
30
Accurate Information
Accurate Information
0.6%
0.6%
31
31
Service Problems
Service Problems
0.6%
0.6%
32
32
Customer Feedback
Customer Feedback
0.6%
0.6%
33
33
Multiple Computer Applications
Multiple Computer Applications
0.6%
0.6%
34
34
Company Policies
Company Policies
0.6%
0.6%
35
35
Problem Resolution
Problem Resolution
0.5%
0.5%
36
36
Appropriate Information
Appropriate Information
0.5%
0.5%
37
37
Quality Standards
Quality Standards
0.5%
0.5%
38
38
Customer Loyalty
Customer Loyalty
0.5%
0.5%
39
39
General Information
General Information
0.5%
0.5%
40
40
New Agents
New Agents
0.5%
0.5%
41
41
Cell Phones
Cell Phones
0.5%
0.5%
42
42
Account Maintenance
Account Maintenance
0.5%
0.5%
43
43
Appropriate Options
Appropriate Options
0.5%
0.5%
44
44
Ensure Resolution
Ensure Resolution
0.5%
0.5%
45
45
Online Orders
Online Orders
0.4%
0.4%
46
46
Hipaa
Hipaa
0.4%
0.4%
47
47
Service Information
Service Information
0.4%
0.4%
48
48
Technical Assistance
Technical Assistance
0.4%
0.4%
49
49
Special Projects
Special Projects
0.4%
0.4%
50
50
Company Products
Company Products
0.4%
0.4%

90,058 Customer Care Agent Jobs

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