How To Become A Customer Care Assistant: What It Is and Career Path

What is a customer care assistant and how to become one

Updated January 8, 2025

4 min read

Quoted expert

Sally Hiott B.S. MBA, DBA

A customer care assistant is the first point of contact between the company and its customers. They are tasked with keeping customers satisfied and informed about the products or services that the company is offering. Their duties include accepting orders, answering customer questions, dealing with customers' issues and queries, and rendering advice. Asides from that, they send out marketing materials and maintain customer records and assist subordinates. Also, they handle returns and the exchange of products.

The following skills are essential to this position -- familiarity with office equipment, proficiency with multi-line systems, and telephone etiquette. Interested persons must be able to manage multiple accounts. You must have extensive knowledge of the products and services offered by the company. Employers require a minimum of a high school diploma or its equivalent, and they must also have previous work experience. You will be earning about $27,761 in a year. The range varies between $20,000 to $38,000.

What general advice would you give to a customer care assistant?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

Show employers how you would not only fill an open position regarding the work at hand, but show them how you would be an asset to their team. We are in very team driven work environments currently, and hiring managers want to know what you can bring to the table. Filling a void is great for the workload, but enhancing a team culture makes them not want to work without you!

ScoreCustomer Care AssistantUS Average

Salary

2.7

Avg. Salary $34,892

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.7

Race

American Indian and Alaska Native 0.74%

Asian 7.69%

Black or African American 13.43%

Hispanic or Latino 19.47%

Unknown 5.44%

White 53.24%

Gender

female 70.68%

male 29.32%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a customer care assistant

Explore customer care assistant education requirements

Most common customer care assistant degrees

Bachelor's

39.0 %

Associate

23.1 %

High School Diploma

21.1 %

Start to develop specific customer care assistant skills

Skills	Percentages
Home Health	20.16%
Customer Care	18.90%
PET	16.02%
Telephone Inquiries	5.67%
Inbound Calls	4.66%

Complete relevant customer care assistant training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer care assistants learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer care assistant based on U.S. Bureau of Labor Statistics data and data from real customer care assistant resumes.

Research customer care assistant duties and responsibilities

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Adhere to policies and procedures per HIPAA guidelines.
Follow HIPPA guidelines, maintain support log of all calls.
Assist customers seeking help with health and wellness benefits while following HIPAA guidelines.

Prepare your customer care assistant resume

When your background is strong enough, you can start writing your customer care assistant resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer care assistant resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable customer care assistant resume templates

Build a professional customer care assistant resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer care assistant resume.