Working as a Customer Care Assistant

There is more than meets the eye when it comes to being a customer care assistant. For example, did you know that they make an average of $13.1 an hour? That's $27,238 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Care Assistant Do

There are certain skills that many customer care assistants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, communication skills and listening skills.

When it comes to the most important skills required to be a customer care assistant, we found that a lot of resumes listed 19.1% of customer care assistants included customer care, while 6.9% of resumes included logs customer calls, and 6.4% of resumes included telephone calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

How To Become a Customer Care Assistant

If you're interested in becoming a customer care assistant, one of the first things to consider is how much education you need. We've determined that 31.0% of customer care assistants have a bachelor's degree. In terms of higher education levels, we found that 5.8% of customer care assistants have master's degrees. Even though some customer care assistants have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer care assistant. When we researched the most common majors for a customer care assistant, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer care assistant resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer care assistant. In fact, many customer care assistant jobs require experience in a role such as customer service representative. Meanwhile, many customer care assistants also have previous career experience in roles such as cashier or sales associate.

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Average Salary$27,238
Job Growth Rate-2%

Customer Care Assistant Jobs

Customer Care Assistant Career Paths

Top Careers Before Customer Care Assistant
Cashier16.5 %
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Top Careers After Customer Care Assistant
Cashier11.1 %
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What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Care Assistant

Customer Care Assistants in America make an average salary of $27,238 per year or $13 per hour. The top 10 percent makes over $39,000 per year, while the bottom 10 percent under $18,000 per year.
Average Salary
$27,238

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Customer Care Assistant
Customer Care Assistant
Girl Scouts of America
Girl Scouts of America
10/03/2019
10/03/2019
$25,04410/03/2019
$25,044
Customer Care Assistant
Customer Care Assistant
Connexions Loyalty
Connexions Loyalty
09/17/2019
09/17/2019
$27,13109/17/2019
$27,131
Customer Care Assistant
Customer Care Assistant
Country Financial
Country Financial
09/08/2019
09/08/2019
$34,20009/08/2019
$34,200
Customer Care Assistant
Customer Care Assistant
Manpower Group
Manpower Group
08/27/2019
08/27/2019
$25,04408/27/2019
$25,044
Customer Care Assistant
Customer Care Assistant
Bonita Unified School District
Bonita Unified School District
08/18/2019
08/18/2019
$32,80808/18/2019
$32,808

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Customer Care Assistant Demographics

Gender

Female

68.3 %

Male

26.8 %

Unknown

4.9 %
Ethnicity

White

59.3 %

Hispanic or Latino

16.1 %

Black or African American

13.6 %
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Foreign Languages Spoken

Spanish

65.1 %

French

10.8 %

German

3.6 %
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Customer Care Assistant Education

Schools

Wake Technical Community College

14.5 %

University of North Carolina at Greensboro

8.8 %

Hinds Community College

7.9 %

Ashford University

6.6 %
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Majors

Business

26.5 %

Health Care Administration

9.3 %

Criminal Justice

7.9 %

Psychology

7.7 %
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Degrees

Bachelors

31.0 %

High School Diploma

27.0 %

Associate

19.6 %

Certificate

8.1 %
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Entry Level Jobs For Becoming A Customer Care Assistant

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Care Assistant

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.1% of customer care assistants listed customer care on their resume, but soft skills such as computer skills and communication skills are important as well.

Customer Care Assistant Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a customer care assistant. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless customer care assistant resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Customer Care Assistant Resume

At Zippia, we went through countless customer care assistant resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Top Customer Care Assistant Employers

1. Xerox
4.7
Avg. Salary: 
$44,553
Customer Care Assistants Hired: 
1,150+
2. ACS
4.5
Avg. Salary: 
$36,935
Customer Care Assistants Hired: 
214+
3. Conduent
4.3
Avg. Salary: 
$29,503
Customer Care Assistants Hired: 
96+
4. Sprint
4.4
Avg. Salary: 
$54,716
Customer Care Assistants Hired: 
13+
5. AT&T
4.7
Avg. Salary: 
$61,738
Customer Care Assistants Hired: 
12+
6. Dell
4.8
Avg. Salary: 
$94,992
Customer Care Assistants Hired: 
11+

Recently Added Customer Care Assistant Jobs

Updated October 2, 2020