FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Become A Customer Care Assistant

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Customer Care Assistant

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $28,000

    Average Salary

What Does A Customer Care Assistant Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Customer Care Assistant

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Do you work as a Customer Care Assistant?

Send To A Friend

Customer Care Assistant Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Customer Care Assistant Career Paths

Customer Care Assistant
Customer Care Representative Service Representative Account Executive
Sales And Marketing Manager
6 Yearsyrs
Customer Care Representative Service Representative Executive Assistant
Account Manager
5 Yearsyrs
Customer Care Representative Service Representative Consultant
Business Development Manager
9 Yearsyrs
Customer Care Specialist Specialist Consultant
Sales Manager
5 Yearsyrs
Customer Care Specialist Specialist Account Executive
Sales Account Manager
6 Yearsyrs
Customer Care Specialist Specialist Team Leader
Service Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Project Manager
Product Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Account Manager
Senior Account Manager
7 Yearsyrs
Certified Nursing Assistant Lead Teacher Assistant Manager
Center Manager
6 Yearsyrs
Technical Support Representative Systems Administrator Manager
Business Owner
6 Yearsyrs
Technical Support Representative Systems Administrator Operations Manager
Client Services Manager
7 Yearsyrs
Technical Support Representative Technical Support Specialist Administrator
Business Office Manager
7 Yearsyrs
Technical Support Technician Field Service Technician Assistant Manager
Support Manager
5 Yearsyrs
Technical Support Technician Consultant Office Manager
Administrative Manager
6 Yearsyrs
Technical Support Technician Field Service Technician Account Manager
Relationship Manager
6 Yearsyrs
Technical Support Specialist Administrator Customer Service Manager
Call Center Manager
6 Yearsyrs
Technical Support Specialist Administrator Case Manager
Customer Care Manager
7 Yearsyrs
Customer Account Executive Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
Customer Account Executive Senior Customer Service Representative
Senior Representative
5 Yearsyrs
Customer Account Executive Sales Leader
Solution Specialist
5 Yearsyrs
Show More
Share

Do you work as a Customer Care Assistant?

Help others decide if this is a good career for them

Average Length of Employment
Customer Agent 2.0 years
Customer Associate 1.9 years
Top Careers Before Customer Care Assistant
Cashier 16.5%
Internship 3.4%
Server 2.6%
Manager 2.0%
Volunteer 1.8%
Associate 1.6%
Supervisor 1.5%
Top Careers After Customer Care Assistant
Cashier 11.1%
Supervisor 2.4%

Do you work as a Customer Care Assistant?

Customer Care Assistant Demographics

Gender

Female

64.7%

Male

24.7%

Unknown

10.6%
Ethnicity

White

59.3%

Hispanic or Latino

16.1%

Black or African American

13.6%

Asian

7.4%

Unknown

3.6%
Show More
Foreign Languages Spoken

Spanish

65.1%

French

10.8%

German

3.6%

Russian

3.6%

Arabic

3.6%

Swedish

2.4%

Greek

2.4%

Portuguese

1.2%

Finnish

1.2%

Mandarin

1.2%

Carrier

1.2%

Hindi

1.2%

Tagalog

1.2%

Kazakh

1.2%
Show More

Customer Care Assistant Education

Schools

University of Phoenix

15.5%

Wake Technical Community College

12.1%

University of North Carolina at Greensboro

7.0%

Jackson State University

6.6%

Hinds Community College

6.3%

Houston Community College

5.8%

Ashford University

5.6%

Bakersfield College

4.6%

Tennessee State University

4.4%

Strayer University

4.4%

Vance-Granville Community College

4.1%

North Carolina Central University

3.9%

American InterContinental University

3.2%

Texas Southern University

2.7%

Central Piedmont Community College

2.4%

Shaw University

2.4%

Tidewater Community College

2.4%

Middle Tennessee State University

2.2%

North Carolina State University

2.2%

Winston-Salem State University

2.2%
Show More
Majors

Business

28.0%

Health Care Administration

8.0%

Criminal Justice

6.9%

Psychology

6.8%

Medical Assisting Services

6.4%

Accounting

5.5%

Nursing

4.5%

General Studies

3.6%

Communication

3.3%

Human Resources Management

3.3%

Liberal Arts

3.0%

Management

2.9%

Computer Science

2.8%

Information Technology

2.8%

English

2.5%

Marketing

2.4%

Biology

2.0%

Computer Information Systems

1.9%

Finance

1.7%

Education

1.6%
Show More
Degrees

Bachelors

34.0%

Other

31.8%

Associate

17.6%

Masters

6.8%

Certificate

5.4%

Diploma

3.4%

License

0.7%

Doctorate

0.3%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate The Salary Of a Customer Care Assistant?

Have you worked as a Customer Care Assistant? Help other job seekers by rating your experience as a Customer Care Assistant.

Top Skills for A Customer Care Assistant

  1. Customer Service
  2. Phone Calls
  3. Logs Customer Calls
You can check out examples of real life uses of top skills on resumes here:
  • Respond and resolve routine to moderately complex member requests regarding orders and general customer service inquiries.
  • Received incoming phone calls from customers in distress with mechanical, flats, or towing issues while on the road.
  • Gathered information, researched/resolved inquiries and logs customer calls.
  • Communicated appropriate options for resolution, followed up with customers to ensure resolution.
  • Provided quality technical and non-technical support to customers in a call center environment.

How Would You Rate Working As a Customer Care Assistant?

Are you working as a Customer Care Assistant? Help us rate Customer Care Assistant as a Career.

Top Customer Care Assistant Employers

Show More

Jobs From Top Customer Care Assistant Employers

Related to your recently viewed content