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The differences between customer care assistants and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care assistant and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $34,892 average annual salary of a customer care assistant.
The top three skills for a customer care assistant include home health, customer care and PET. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Customer Care Assistant | Associate Customer Service Representative | |
| Yearly salary | $34,892 | $35,215 |
| Hourly rate | $16.77 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 205,940 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care assistant's primary responsibility is to assist potential customers and to handle concerns from existing clients through calls, correspondence, or face-to-face interactions. Their daily tasks include answering inquiries, providing price quotes, discussing product and service specifications, offering discounts, processing payments, issuing refunds or replacements, and solving issues promptly and professionally to ensure client satisfaction. Additionally, they must keep records of all procedures and transactions, which they report to managers regularly.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Customer care assistants and associate customer service representatives have different pay scales, as shown below.
| Customer Care Assistant | Associate Customer Service Representative | |
| Average salary | $34,892 | $35,215 |
| Salary range | Between $25,000 And $47,000 | Between $26,000 And $46,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | Alaska | Massachusetts |
| Best paying company | Parkway | Deutsche Bank |
| Best paying industry | Automotive | Finance |
There are a few differences between a customer care assistant and an associate customer service representative in terms of educational background:
| Customer Care Assistant | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care assistants' and associate customer service representatives' demographics:
| Customer Care Assistant | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.3% Female, 70.7% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 13.4% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 7.7% White, 53.2% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |