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The differences between customer care assistants and customer service advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care assistant and a customer service advocate. Additionally, a customer care assistant has an average salary of $34,892, which is higher than the $33,000 average annual salary of a customer service advocate.
The top three skills for a customer care assistant include home health, customer care and PET. The most important skills for a customer service advocate are strong customer service, social work, and appointment scheduling.
| Customer Care Assistant | Customer Service Advocate | |
| Yearly salary | $34,892 | $33,000 |
| Hourly rate | $16.77 | $15.87 |
| Growth rate | -4% | -4% |
| Number of jobs | 205,940 | 211,969 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 40% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care assistant's primary responsibility is to assist potential customers and to handle concerns from existing clients through calls, correspondence, or face-to-face interactions. Their daily tasks include answering inquiries, providing price quotes, discussing product and service specifications, offering discounts, processing payments, issuing refunds or replacements, and solving issues promptly and professionally to ensure client satisfaction. Additionally, they must keep records of all procedures and transactions, which they report to managers regularly.
A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.
Customer care assistants and customer service advocates have different pay scales, as shown below.
| Customer Care Assistant | Customer Service Advocate | |
| Average salary | $34,892 | $33,000 |
| Salary range | Between $25,000 And $47,000 | Between $27,000 And $39,000 |
| Highest paying City | New York, NY | Danvers, MA |
| Highest paying state | Alaska | Alaska |
| Best paying company | Parkway | Committee for Public Counsel Services |
| Best paying industry | Automotive | Insurance |
There are a few differences between a customer care assistant and a customer service advocate in terms of educational background:
| Customer Care Assistant | Customer Service Advocate | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care assistants' and customer service advocates' demographics:
| Customer Care Assistant | Customer Service Advocate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.3% Female, 70.7% | Male, 25.6% Female, 74.4% |
| Race ratio | Black or African American, 13.4% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 7.7% White, 53.2% American Indian and Alaska Native, 0.7% | Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |