Customer care assistant demographics and statistics in the US
Customer care assistant demographics research summary. Zippia estimates customer care assistant demographics and statistics in the United States by using a database of 30 million profiles. Our customer care assistant estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer care assistants after extensive research and analysis:
- There are over 171,510 customer care assistants currently employed in the United States.
- 70.7% of all customer care assistants are women, while 29.3% are men.
- The average customer care assistant age is 40 years old.
- The most common ethnicity of customer care assistants is White (53.2%), followed by Hispanic or Latino (19.5%), Black or African American (13.4%) and Asian (7.7%).
- Customer care assistants are most in-demand in Lincoln, NE.
- The automotive industry is the highest-paying for customer care assistants.
- 7% of all customer care assistants are LGBT.
On this page
Customer care assistant demographics by:
Customer care assistant gender statistics
70.7% of customer care assistants are women and 29.3% of customer care assistants are men.
- Female, 70.7%
- Male, 29.3%
Customer care assistant gender ratio
| Gender | Percentages |
|---|---|
| Female | 70.7% |
| Male | 29.3% |
Customer care assistant gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$37,085
Female income
$35,574
Customer care assistant gender ratio over time
This data breaks down the percentage of men and women in customer care assistant positions over time. Currently, 70.7% of customer care assistants are female.
Customer care assistant gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 27.73% | 72.27% |
| 2011 | 27.59% | 72.41% |
| 2012 | 28.99% | 71.01% |
| 2013 | 29.41% | 70.59% |
| 2014 | 29.89% | 70.11% |
| 2015 | 29.78% | 70.22% |
| 2016 | 30.31% | 69.69% |
| 2017 | 30.73% | 69.27% |
| 2018 | 29.48% | 70.52% |
| 2019 | 29.08% | 70.92% |
| 2020 | 29.68% | 70.32% |
| 2021 | 29.32% | 70.68% |
Customer care assistant related jobs gender ratio
We compared customer care assistants with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Care Assistant | 29% | 71% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer care assistant demographics by race
The most common ethnicity among customer care assistants is White, which makes up 53.2% of all customer care assistants. Comparatively, 19.5% of customer care assistants are Hispanic or Latino and 13.4% of customer care assistants are Black or African American.
- White, 53.2%
- Hispanic or Latino, 19.5%
- Black or African American, 13.4%
- Asian, 7.7%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.8%
Customer care assistant race
| Customer care assistant race | Percentages |
|---|---|
| White | 53.2% |
| Hispanic or Latino | 19.5% |
| Black or African American | 13.4% |
| Asian | 7.7% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.8% |
Customer care assistant race and ethnicity over time
See how customer care assistant racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer care assistant race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 60.64% | 13.68% | 6.98% | 15.52% |
| 2011 | 60.36% | 13.97% | 7.12% | 15.39% |
| 2012 | 59.56% | 13.85% | 6.93% | 16.25% |
| 2013 | 59.91% | 13.69% | 7.09% | 15.92% |
| 2014 | 59.28% | 13.63% | 7.41% | 16.11% |
| 2015 | 58.67% | 13.37% | 7.19% | 17.22% |
| 2016 | 57.78% | 13.87% | 7.43% | 17.12% |
| 2017 | 58.70% | 13.28% | 7.40% | 16.94% |
| 2018 | 58.51% | 12.86% | 7.57% | 17.32% |
| 2019 | 58.11% | 13.06% | 7.37% | 17.84% |
| 2020 | 55.55% | 12.46% | 7.52% | 18.45% |
| 2021 | 53.24% | 13.43% | 7.69% | 19.47% |
Customer care assistant wage gap by race
According to our data, asian customer care assistants have the highest average salary compared to other ethnicities. Black or african american customer care assistants have the lowest average salary at $36,628.
| Ethnicity | Salary |
|---|---|
| Unknown | $36,688 |
| White | $37,163 |
| Black or African American | $36,628 |
| Asian | $37,924 |
| Hispanic or Latino | $37,038 |
Average customer care assistant age
See how the average age of customer care assistants varies based on ethnicity and gender.
Male
Female
Customer care assistant age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer care assistant age breakdown
The average age of customer care assistants is 40+ years years old, representing 49% of the customer care assistant population.
Customer care assistant age breakdown
| Customer Care Assistant Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer care assistant educational attainment
The most common degree for customer care assistants is bachelor's degree, with 39% of customer care assistants earning that degree. The second and third most common degree levels are associate degree degree at 23% and associate degree degree at 21%.
- Bachelor's, 39%
- Associate, 23%
- High School Diploma, 21%
- Diploma, 9%
- Other Degrees, 8%
Customer care assistants by degree level
| Customer care assistant degree | Percentages |
|---|---|
| Bachelor's | 39% |
| Associate | 23% |
| High School Diploma | 21% |
| Diploma | 9% |
| Other Degrees | 8% |
Customer care assistant jobs you might like
Customer care assistant wage gap by degree level
According to the data, customer care assistants with a Master's degree earn more than those without, at $41,900 annually. With a Bachelor's degree, customer care assistants earn a median annual income of $39,998 compared to $35,910 for customer care assistants with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $41,900 |
| High School Diploma or Less | $34,504 |
| Bachelor's Degree | $39,998 |
| Some College/ Associate Degree | $35,910 |
Customer care assistant employment statistics
Most customer care assistants work for a private in the retail industry.
Company size where customer care assistants work
Below, you can see the size of companies where customer care assistants work.
Customer care assistant jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 8% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 14% |
| 500 - 1,000 employees | 11% |
| 1,000 - 10,000 employees | 21% |
| > 10,000 employees | 35% |
Customer care assistant jobs by company type
Employees with the customer care assistant job title have their preferences when it comes to working for a company. For instance, most customer care assistants prefer to work at private companies over public companies.
Customer care assistant jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 38% |
| Private | 59% |
| Government | 1% |
Customer care assistant jobs by industry
The most common industries for customer care assistants are retail, health care and professional.
Customer care assistant industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 17% |
| Retail | 13% |
| Health Care | 9% |
| Professional | 9% |
| Technology | 8% |
| Telecommunication | 6% |
| Finance | 6% |
| Media | 4% |
| Manufacturing | 4% |
| Hospitality | 4% |
| Transportation | 3% |
| Construction | 3% |
| Insurance | 3% |
| Utilities | 2% |
| Non Profits | 2% |
| Internet | 1% |
| Government | 1% |
| Automotive | 1% |
| Energy | 1% |
| Education | 1% |
| Start-up | 1% |
Customer care assistant turnover and employment statistics
Customer care assistant unemployment rate over time
The unemployment rate for customer care assistants between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer care assistant unemployment rate by year
| Year | Customer care assistant unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer care assistant tenure
The average customer care assistant stays at their job for 1-2 years, based on the 3,028 customer care assistants resumes in Zippia's database.
Customer care assistant tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 37% |
| 1-2 years | 31% |
| 3-4 years | 10% |
| 5-7 years | 13% |
| 8-10 years | 5% |
| 11+ years | 3% |
Customer care assistant LGBT ratio compared to similar jobs
Review the percent of customer care assistants that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Entry Representative | 5.53% | 123,220 |
| Social Security Benefits Interviewer | 6.73% | 97,464 |
| Customer Care Assistant | 7.19% | - |
| Line Assigner | 8.60% | 45,710 |
| Charge Authorizer | 8.99% | 8,729 |
| Page | 11.16% | 436 |
| Human Resources Technician | 15.31% | 39,846 |
Similar customer care assistant jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Entry Representative | 5.53% | 123,220 |
| Social Security Benefits Interviewer | 6.73% | 97,464 |
| Line Assigner | 8.60% | 45,710 |
| Charge Authorizer | 8.99% | 8,729 |
| Page | 11.16% | 436 |
| Human Resources Technician | 15.31% | 39,846 |
Foreign languages spoken by customer care assistants
The most common foreign language among customer care assistants is Spanish at 65.1%. The second-most popular foreign language spoken is French at 10.8% and German is the third-most popular at 3.6%.
- Spanish, 65.1%
- French, 10.8%
- German, 3.6%
- Russian, 3.6%
- Arabic, 3.6%
- Other, 13.3%
Customer care assistant languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 65.1% |
| French | 10.8% |
| German | 3.6% |
| Russian | 3.6% |
| Arabic | 3.6% |
| Other | 13.3% |
