Customer care assistant job description

• High School diploma or equivalent required.

· Two (2) years advanced experience in customer service and a commitment to Diversity, Equity, Inclusion and Racial Justice.

· Strong mathematical skills.

• Attention to detail.
• Exceptional organizational and analytical skills.

· Excellent judgment with the ability to work independently and manage multiple projects and deadlines.

Advanced proficiency in Windows Operating Systems and Microsoft Office Suite

POSITION SUMMARY:

The Customer Care Assistant is the first responder to any incoming inquiries to Girl Scouts of Minnesota and Wisconsin Lakes and Pines. They answer phone calls, emails, Social Media inboxes, and walk-in queries about general information. Assists customers in membership renewal, and membership, program, and property registration.

The Customer Care Assistant documents all questions received via Volunteer Systems. The Assistant strictly adheres to format requirements in Volunteer Systems when maintaining the case queue ensuring that cases are resolved and closed in a timely and satisfactory manner that supports customer satisfaction. The Assistant displays excellent customer service skills, generating timely and accurate response to all customers’ questions as a priority. Provides clerical support to all teams and daily operational retail sales support.

RESPONSIBILITIES including but not limited to:

· Duluth office : Provides daily operational Retail Sales support, clerical support to CEO and COO, manages property rental, and volunteer background check process.

· Waite Park office: Provides daily operational Retail Sales support updates and maintains knowledge articles in Volunteer Systems, runs, and distributes closed case reports, develops staff newsletter, manages voicemail messages for council main line.

· First responder to phone calls, emails, social media messages, and walk-in customers creating a welcoming atmosphere complaint with GSMWLP’s Diversity, Equity, Inclusion and Racial Justice standards.

· Answers customer and public questions, using the knowledge article system to ensure consistent response to questions in a timely, accurate and efficient manner, contributing to a positive Net Promotor Score.

· Escalates incoming decision-based questions to appropriate staff in a timely and efficient manner generating cases and/or tasks as appropriate.

· Answers all Program/Event/Training knowledge-based inquiries

· Manages camp property reservation process

· Performs data entry into specific data fields using database commands, formats record as necessary into the council’s integrated Volunteer Systems, and maintains confidentiality of all processed information

· Adheres to documentation standards detailed in the Standard Operating Procedure Manual, ensuring all queries are appropriately document in Volunteer Systems.

· Maintains the Knowledge Articles base in Volunteer Systems, creating and assisting in approval of both internal and customer-facing solutions

· Process incoming mail: date stamp, open, sort and distribute

· Assist with receipting incoming revenue for all property, programs, camps, membership, trainings, donations, product sales, and miscellaneous income, forwarding documentation/receipts to the appropriate staff

· Process items for shipping and mailing via appropriate carrier including packaging, labeling and documentation to ensure timely delivery.

· Process outgoing checks: mail checks to recipients; return internal documentation to the Finance department for filing

· Ensure accurate records are kept through the Council POS system (entry of sales and inventory received)

· Process daily cash deposits

· Provide general clerical support for all teams in support of council strategies

· Know and be responsible for all agency policies, guidelines, and procedures; Special Projects and other duties as assigned by the Director of Marketing and Customer Care, COO and/or CEO.

Essential Functions:

· Ability to successfully complete all pre-employment and post-employment screenings including, but not limited to, background check

· Ability to follow and maintain safe working practices at all times

· Ability to frequently and effectively operate office equipment, including register, keyboard, copy machine, fax machine, multi-line telephone, and mail meter.

· Ability to lift and carry up to 50 pounds, including but not limited to, shop inventory

· Ability to apply independent discretion within the boundaries of the position

· Maintain registration as a member of the Girl Scouts of the USA

· Ability to travel to various event and activities, including overnights

· Ability to work various days and hours including weekends and evenings

· Ability to effectively communicate, both verbally and written

Ability to represent and model the mission and vision of Girl Scouts of Minnesota and Wisconsin Lakes and Pines.

Company DescriptionJoin our team as we build girls of courage, confidence and character who make the world a better place. Girl Scouts of MN and WI Lakes and Pines Council offers competitive wages and benefits including: One week paid winter break and half day Friday summer hours.

EOE Committed to Diversity, Equity, Inclusion and Racial Justice

General Description

Customer Care Administrative Assistant

The
Customer Care Administrative Assistant
assists management with diversified administrative clerical and support activities.

Primary Responsibilities:

• Initiates and responds to internal and external customers.
• Participates in accomplishing tasks in assigned area, such as:
  • Calculating and/or verifying data for special projects.
  • Preparing and completing work requests and follow-up.
  • Setting up and maintaining files, logging, faxing, and distributing data.
  • Verifying and approving data based on specific guidelines.
  • Compiling and distributing notes for leadership meetings.
• Leads work activities such as:
  • Scheduling and balancing workload.
  • Handling routine correspondence, routing departmental mail.
  • Tracks and replenishes supplies and home agent equipment, including assembling equipment kits.
• Balances expenses and submits expense reports for Customer Care leadership
• Drafts reports, memoranda and other media of a semi-technical nature for management's review.
• Computes and verifies data on a variety of subjects.
• Reviews databases and other documentation to compile information and initiate and respond to inquiries (from internal and external sources) orally and in writing.
• Performs related clerical and administrative activities, such as typing, data entry, and setting up and maintaining files and databases.
• Uses PC to input and analyze data in Microsoft Word, Excel and PowerPoint
• Completes local supply errands outside of the Care Center.
• Perform other assigned tasks as requested.

Core Competencies & Accomplishments:

• Requires personal computing and working knowledge of other standard office equipment including computers, scanners, telephones, calculators and fax machines.
• Above average communication skills (orally and in writing).
• Must be organized, detail oriented, and attentive to follow-through.
• Requires math skills including fractions/decimals.
• Requires application of special skill or knowledge and/or techniques pertinent to work assignments; this includes problem solving and editing work of others
• Advanced knowledge of Windows, Excel, Word and other Microsoft Business Applications (qualified applicants may be subject to Skill Assessment testing)
• Requires the ability to work independently, make decisions and edit work of others.
• Minimum of 3 months with the company
• Must be rated at least satisfactory in all areas of performance and not on any form of Policy Violation Warning.
• Familiarity with departmental, organizational and Company policies and procedures; advanced training in subject matter.
• The work location for this position is in the Columbus, Ohio area, within reasonable commute to the Customer Care Center.
• Must possess and show a valid state driver's license and reliable transportation to complete errands. Must possess and show auto insurance coverage covering any property damage for the vehicle that will be driven.
• Ability to complete the physical essential functions of the job with or without a reasonable accommodation.

Competencies Needed to Perform Effectively in this Role:

• Drives for Results - Acts decisively and quickly, sets aggressive goals and takes appropriate risks, creates a culture of continuous improvement and actively search for ways to do more with less.
• Applies Critical Thinking - Uses fact-based analysis to guide decision-making, applies critical thinking to develop options and consider impacts, demonstrates business expertise.
• Executes with Excellence - Develops and prioritizes plans that help achieve Company goals, executes plans that are well-organized and efficient, delegates work effectively and communicates expectations to others.
• Takes Accountability - Takes responsibility for excellent customer experiences, holds self and others accountable for actions, shows confidence when challenged and will do the right thing even when it's hard.
• Embraces a Growth Mindset - Applies a growth mindset by seeing change as an opportunity to learn and grow, asks for and listens to feedback, proposes and takes action on new ideas.
• Demonstrates Leadership - Fosters teamwork and motivates others to perform at a higher level, aligns goals and processes to create momentum, sets clear expectations and creates a culture of development through feedback and coaching.

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

For more opportunities to join our team please visit our careers page.

Salary Range USD $16.00/Hr. - Overview

The Job in a Nutshell:


The Vitamin/Body Care Assistant is responsible for assisting the Vitamin and Body Care Managers in the successful operation and profitability of the vitamin and body care departments.
Responsibilities

Main Ingredients:

• Providing World Class Customer Service and a positive customer experience as the number one priority daily.
• Exemplifying integrity, responsibility, and excellence and adhering to all policies.
• Creating inviting, full and shopable departments.
• Assisting the department managers in ordering for vitamin and body care departments and maintaining accurate inventory levels.
• Assisting the department managers in managing margin, driving sales, and overall department profitability including minimizing shrink and maximizing effective purchasing.
• Ensuring all in-stock products/conditions meet company standards.
• Offering and following up on special orders.
• Merchandising shelves, endcaps and dynamic displays.
• Assisting in managing as well as participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
• Assisting in training and monitoring of department personnel including assigning and following up on tasks.
• Conducting active and passive demos.
• Working with the department managers to address performance issues within the department.
• Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities.
• Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
• Maintaining the safety and security of customers and employees.
• Answering customer questions per company standards and policies, including the use of Health Supportive Statements and/or statements of nutritional support.
• Continually increasing product knowledge.
• Using SAP and inventory management software, emailing and utilizing other IS programs as needed.
• Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings.
• This position has limited Manager on Duty but is never intended to be the overall Manager on Duty for the store.
• 
  
  Although this is a general outline of job responsibilities all employees are expected to be "hands on" and do whatever it takes to get the job done and make the company thrive.
  Qualifications
  Recipe for Success:
  
• High School diploma, GED or equivalent preferred.
• 1 year of experience in grocery or retail environment preferred; natural foods background is a plus.
• 1 year of experience supervising others preferred.
• 1 year of experience in vitamins/supplements preferred.
• Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
• Ability to manage changing priorities and to stay focused with the task at hand.
• Possess a sense of urgency in the completion of tasks.
• Possess excellent customer service skills.
• Highly organized with great attention to detail.
• Ability to take direction and follow through.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel and Outlook
• 
  
  This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks as assigned by the Store Manager and/or other corporate managers that may not be listed in this job description.
  Benefits
  Here's an overview of the benefits we offer our good4u Crew to help ensure the health and wellbeing of you and your family, now and well into the future:
  
  All Crew Members
  

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays - Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• {N}power Program (customer appreciation and rewards program)
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30+ hours/week)

• Medical, Dental and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (through company paid short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retirement Savings Plan (401k) with discretionary Company Match
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with Company Match

Diversity Statement
At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We're committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.
Physical and Environmental Requirements

Physical Capabilities and Environmental Demands:


N = Never

O = Occasional; 1-33% of time

F = Frequent; 34-66% of time

C = Constant; 67-100% of time

Physical Requirements:

• Must have the ability to constantly lift or carry up 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-100 lbs.
• Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
• Must be able to occasionally use the computer for data entry and use of mouse.
• Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
• Must be able to frequently to reach above chest.
• Must be able to occasionally sit, squat, kneel, and climb as needed.

Environmental Requirements:

• Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
• Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.