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Customer care assistant skills for your resume and career

Updated January 8, 2025

4 min read

Quoted expert

Sally Hiott B.S. MBA, DBA

Below we've compiled a list of the most critical customer care assistant skills. We ranked the top skills for customer care assistants based on the percentage of resumes they appeared on. For example, 20.2% of customer care assistant resumes contained home health as a skill. Continue reading to find out what skills a customer care assistant needs to be successful in the workplace.

15 customer care assistant skills for your resume and career

1. Home Health

Here's how customer care assistants use home health:

Worked in Home Health independently on the phone providing support and in the community making home visits to individuals and families.
Review & approve SNF & AIR admissions, home health services, DME, following Medicare guidelines.

2. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer care assistants use customer care:

Serve as a Customer Care representative in a clinic setting of Pediatricians, Family Practice, and Internal Medicine Physician's.
Assisted in daily call center operations and collaborate with Customer Care Managers to create strategic plans to enhance customer satisfaction.

3. PET

Here's how customer care assistants use pet:

Interact with Pet Parents while checking pets in/out and providing great customer service.
Researched information for pet owners to provide information on products or services while promoting store products and sales.

4. Telephone Inquiries

Here's how customer care assistants use telephone inquiries:

Respond to telephone inquiries providing quality service to customers inquiring about their benefits.
Defined Benefits * Handled telephone inquiries about pension lump sum opportunity.

5. Inbound Calls

Here's how customer care assistants use inbound calls:

Received inbound calls from Custodial/ Non-custodial parents concerning child support matters.
Answer inbound calls in support of customer needs such as benefits packages, death packages, retirement packages, and pension plans

6. Troubleshooting Assistance

Here's how customer care assistants use troubleshooting assistance:

Resolved customers inquiries and provided troubleshooting assistance for customers.
Provided troubleshooting assistance for customers.

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7. Computer Applications

Here's how customer care assistants use computer applications:

Provide excellent customer service Handle difficult calls Ability to navigate through multiple computer applications with speed and accuracy.
Provided Co-payments for medications Navigated through multiple computer applications with speed and accuracy to resolve inquiries.

8. Customer Inquires

Here's how customer care assistants use customer inquires:

Resolve customer inquires pertaining to Android device issues such as account lockouts, device management or application support.
Answer phones to respond to order, resolve customer inquires provided customers with product and service information.

9. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer care assistants use outbound calls:

Required answering customer inquiries and resolving customer service complaints using standard procedures through email, inbound and outbound calls.
Handle incoming and outbound calls for the Healthy Kids Program in both English and Spanish.

10. Customer Complaints

Here's how customer care assistants use customer complaints:

Investigated and resolved escalated customer complaints in a timely and empathetic manner with one call resolution.
Developed strong relationships with established accounts while assisting management on escalated customer complaints.

11. Customer Issues

Here's how customer care assistants use customer issues:

Tracked customer issues to help expose possible product improvement opportunities.
Analyzed and resolved customer issues using technology provided by company.

12. Customer Satisfaction

Here's how customer care assistants use customer satisfaction:

Protected customer satisfaction by assisting customers with applications and questions about Capital One credit cards.
Received monthly awards for high customer satisfaction ratings and exceeding company standards.

13. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how customer care assistants use troubleshoot:

Helped customers troubleshoot online banking inquiries.
Activate, program and troubleshoot cellular and or internet equipment or service problems.

14. Medicaid

Here's how customer care assistants use medicaid:

Cooperated with Medicaid and private insurance providers to resolve enrollment issues.
Provide information to Virginia Medicaid members regarding eligibility & covered services.

15. Troubleshooting Support

Here's how customer care assistants use troubleshooting support:

Provided functional guidance, training, assistance, and troubleshooting support to users for the self-service online system.
Provided functional guidance, training, troubleshooting support and assistance to lower level staff.

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What skills help Customer Care Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What customer care assistant skills would you recommend for someone trying to advance their career?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.

Do you want to know more?

List of customer care assistant skills to add to your resume

The most important skills for a customer care assistant resume and required skills for a customer care assistant to have include:

Home Health
Customer Care
PET
Telephone Inquiries
Inbound Calls
Troubleshooting Assistance
Computer Applications
Customer Inquires
Outbound Calls
Customer Complaints
Customer Issues
Customer Satisfaction
Troubleshoot
Medicaid
Troubleshooting Support

Problem Resolution
Billing Issues
Functional Guidance
Medicare Part D
Computer System
Windows
Customer Accounts
Customer Orders
PowerPoint
HIPAA
Hippa
Customer Support
Telephone Calls
Customer Interaction
Scheduling Appointments

Technical Issues
Customer Feedback
HR
Billing Inquiries
Payment Arrangements
Avaya
Xerox
Technical Assistance
Floor Support
IOS Devices
Track Workload
Credit Card
Welfare Benefits
Logs Customer Calls

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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