What does a customer care assistant do?
A customer care assistant's primary responsibility is to assist potential customers and to handle concerns from existing clients through calls, correspondence, or face-to-face interactions. Their daily tasks include answering inquiries, providing price quotes, discussing product and service specifications, offering discounts, processing payments, issuing refunds or replacements, and solving issues promptly and professionally to ensure client satisfaction. Additionally, they must keep records of all procedures and transactions, which they report to managers regularly.
Customer care assistant responsibilities
Here are examples of responsibilities from real customer care assistant resumes:
- Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
- Adhere to policies and procedures per HIPAA guidelines.
- Follow HIPPA guidelines, maintain support log of all calls.
- Assist customers seeking help with health and wellness benefits while following HIPAA guidelines.
- Help customers troubleshoot online banking inquiries.
- Monitor operational performance and troubleshoot system problems.
- Cooperate with Medicaid and private insurance providers to resolve enrollment issues.
- Comply with HIPPA requirements and regulations to ensure confidentiality with client information.
- Answer incoming calls from Medicaid clients that are requesting information about their Medicaid eligibility.
- Receive inbound provider calls at a call center regarding patients medical insurance benefits and eligibility, edit and process Medicare claims.
- Explain and/or orientate members on their health plan benefits (EOB).
- Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.
Customer care assistant skills and personality traits
We calculated that 20% of Customer Care Assistants are proficient in Home Health, Customer Care, and PET. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Customer Care Assistants that have these skills listed on their resume here:
- Home Health, 20%
Worked in Home Health independently on the phone providing support and in the community making home visits to individuals and families.
- Customer Care, 19%
Serve as a Customer Care representative in a clinic setting of Pediatricians, Family Practice, and Internal Medicine Physician's.
- PET, 16%
Interact with Pet Parents while checking pets in/out and providing great customer service.
- Telephone Inquiries, 6%
Respond to telephone inquiries providing quality service to customers inquiring about their benefits.
- Inbound Calls, 5%
Received inbound calls from Custodial/ Non-custodial parents concerning child support matters.
- Troubleshooting Assistance, 4%
Resolved customers inquiries and provided troubleshooting assistance for customers.
"home health," "customer care," and "pet" are among the most common skills that customer care assistants use at work. You can find even more customer care assistant responsibilities below, including:
Communication skills. To carry out their duties, the most important skill for a customer care assistant to have is communication skills. Their role and responsibilities require that "customer service representatives must be able to provide clear information in writing, by phone, or in person." Customer care assistants often use communication skills in their day-to-day job, as shown by this real resume: "provided internal communications to the customer care center employees with feedback involving training, policy, and procedural issues. "
Customer-service skills. Another skill that relates to the job responsibilities of customer care assistants is customer-service skills. This skill is critical to many everyday customer care assistant duties, as "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This example from a resume shows how this skill is used: "scheduled customer care appointments for homeowners according to service guidelines. "
Interpersonal skills. For certain customer care assistant responsibilities to be completed, the job requires competence in "interpersonal skills." The day-to-day duties of a customer care assistant rely on this skill, as "representatives should be able to create positive interactions with customers." For example, this snippet was taken directly from a resume about how this skill applies to what customer care assistants do: "used interpersonal skills and product knowledge to communicate with clients and resolve issues. "
Listening skills. Another common skill required for customer care assistant responsibilities is "listening skills." This skill comes up in the duties of customer care assistants all the time, as "representatives must listen carefully to ensure that they understand customers in order to assist them." An excerpt from a real customer care assistant resume shows how this skill is central to what a customer care assistant does: "provided excellent customer care effectively communicated with customers leveraging available resources. "
Patience. While "patience" is last on this skills list, don't underestimate its importance to customer care assistant responsibilities. Much of what a customer care assistant does relies on this skill, seeing as "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here is a resume example of how this skill is used in the everyday duties of customer care assistants: "resolved even the most difficult customer problems with professionalism, patience and efficiency. "
The three companies that hire the most customer care assistants are:
- Banfield Pet Hospital34 customer care assistants jobs
- McDonald's24 customer care assistants jobs
- CVS Health9 customer care assistants jobs
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Compare different customer care assistants
Customer care assistant vs. Office assistant and customer service
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
There are some key differences in the responsibilities of each position. For example, customer care assistant responsibilities require skills like "home health," "customer care," "pet," and "telephone inquiries." Meanwhile a typical office assistant and customer service has skills in areas such as "customer service," "data entry," "payroll," and "schedule appointments." This difference in skills reveals the differences in what each career does.
Office assistant and customer services really shine in the telecommunication industry with an average salary of $31,965. Comparatively, customer care assistants tend to make the most money in the automotive industry with an average salary of $33,832.office assistant and customer services tend to reach similar levels of education than customer care assistants. In fact, office assistant and customer services are 1.7% less likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.Customer care assistant vs. Associate customer service representative
A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that customer care assistant responsibilities requires skills like "home health," "pet," "troubleshooting assistance," and "computer applications." But an associate customer service representative might use other skills in their typical duties, such as, "patients," "customer inquiries," "customer service," and "sales floor."
Associate customer service representatives may earn a higher salary than customer care assistants, but associate customer service representatives earn the most pay in the finance industry with an average salary of $37,473. On the other hand, customer care assistants receive higher pay in the automotive industry, where they earn an average salary of $33,832.Average education levels between the two professions vary. Associate customer service representatives tend to reach similar levels of education than customer care assistants. In fact, they're 1.2% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Customer care assistant vs. Customer service advocate
A customer specialist is responsible for assisting customers with their needs and concerns about the products and services offered by the company, addressing their inquiries timely and accurately. Customer specialists evaluate the customers' issues and provide immediate solutions through remote communication. In some cases, a customer specialist may send technical staff to the customer's location for problems that cannot be resolved over the phone or e-mail. They also take orders from the customers, process their payments, and explain the features and functions of the product.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a customer care assistant is likely to be skilled in "home health," "customer care," "pet," and "inbound calls," while a typical customer service advocate is skilled in "strong customer service," "social work," "appointment scheduling," and "compassion."
Customer service advocates earn the highest salary when working in the insurance industry, where they receive an average salary of $34,532. Comparatively, customer care assistants have the highest earning potential in the automotive industry, with an average salary of $33,832.When it comes to education, customer service advocates tend to earn similar degree levels compared to customer care assistants. In fact, they're 0.1% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.Customer care assistant vs. Customer specialist
Types of customer care assistant
Updated January 8, 2025
