Customer care associates, also referred to as professional customer service providers, offer a connection between the company and its clients. They answer customer questions and address complaints by phone, in person, or by e-mail and fax. Tact and patience are required when dealing with challenging or demanding consumers.
The main qualities of customer care associates include phone skills, listening skills, problem-solving skills, leadership skills, organizational skills, persistence, and advanced programming literacy of Microsoft Word, Excel, and Windows. They should be able to process requests, browse the Internet while on phone calls, use auto-dialer services, use scanners, and customer relationship management tools, deliver emails, and use conference software.
Most companies tend to have one to three years of training in customer service. It is advised that you pursue an entry-level career in the field in which you choose to work as a customer care associate. Some companies tend to recruit employees who are familiar with the products and services of a firm and who possess at least a high school diploma or equivalent. For example, a health insurance provider may prefer to employ a specialist with training or experience in health care or insurance.
There is more than meets the eye when it comes to being a customer care associate. For example, did you know that they make an average of $15.56 an hour? That's $32,357 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer care associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer care associate, we found that a lot of resumes listed 20.3% of customer care associates included customer care, while 10.2% of resumes included communication, and 9.6% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer care associate job title. But what industry to start with? Most customer care associates actually find jobs in the retail and professional industries.
If you're interested in becoming a customer care associate, one of the first things to consider is how much education you need. We've determined that 31.2% of customer care associates have a bachelor's degree. In terms of higher education levels, we found that 3.2% of customer care associates have master's degrees. Even though some customer care associates have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer care associate. When we researched the most common majors for a customer care associate, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer care associate resumes include high school diploma degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer care associate. In fact, many customer care associate jobs require experience in a role such as customer service representative. Meanwhile, many customer care associates also have previous career experience in roles such as cashier or sales associate.