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Customer care associates, also referred to as professional customer service providers, offer a connection between the company and its clients. They answer customer questions and address complaints by phone, in person, or by e-mail and fax. Tact and patience are required when dealing with challenging or demanding consumers.

The main qualities of customer care associates include phone skills, listening skills, problem-solving skills, leadership skills, organizational skills, persistence, and advanced programming literacy of Microsoft Word, Excel, and Windows. They should be able to process requests, browse the Internet while on phone calls, use auto-dialer services, use scanners, and customer relationship management tools, deliver emails, and use conference software.

Most companies tend to have one to three years of training in customer service. It is advised that you pursue an entry-level career in the field in which you choose to work as a customer care associate. Some companies tend to recruit employees who are familiar with the products and services of a firm and who possess at least a high school diploma or equivalent. For example, a health insurance provider may prefer to employ a specialist with training or experience in health care or insurance.

There is more than meets the eye when it comes to being a customer care associate. For example, did you know that they make an average of $15.45 an hour? That's $32,139 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Care Associate Do

There are certain skills that many customer care associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Customer Care Associate does

How To Become a Customer Care Associate

If you're interested in becoming a customer care associate, one of the first things to consider is how much education you need. We've determined that 39.3% of customer care associates have a bachelor's degree. In terms of higher education levels, we found that 4.2% of customer care associates have master's degrees. Even though some customer care associates have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer care associate. When we researched the most common majors for a customer care associate, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer care associate resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer care associate. In fact, many customer care associate jobs require experience in a role such as customer service representative. Meanwhile, many customer care associates also have previous career experience in roles such as cashier or sales associate.

Customer Care Associate Career Paths

Average Salary for a Customer Care Associate

Customer Care Associates in America make an average salary of $32,139 per year or $15 per hour. The top 10 percent makes over $39,000 per year, while the bottom 10 percent under $26,000 per year.
Average Customer Care Associate Salary
$32,139 Yearly
$15.45 hourly
$26,000
10 %
$32,000
Median
$39,000
90 %

What Am I Worth?

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Customer Care Associate Education

Customer Care Associate Majors

28.5 %

Customer Care Associate Degrees

Bachelors

39.3 %

Associate

24.7 %

High School Diploma

21.1 %

Top Skills For a Customer Care Associate

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 20.3% of customer care associates listed customer care on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Customer Care Associate Resume templates

Zippia allows you to choose from different easy-to-use Customer Care Associate templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Care Associate resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Care Associate Demographics

Customer Care Associate Gender Distribution

Female
Female
70%
Male
Male
30%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer care associates, 69.9% of them are women, while 30.1% are men.

  • The most common race/ethnicity among customer care associates is White, which makes up 61.1% of all customer care associates.

  • The most common foreign language among customer care associates is Spanish at 73.0%.

Online Courses For Customer Care Associate That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Customer Service, Customer Support, And Customer Experience
udemy
4.4
(282)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(11,073)

Master Customer Service using this practical customer care course...

Customer Service Training Keys To Satisfy Your Customers
udemy
4.5
(257)

An introduction to customer service and its importance in any business...

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Best States For a Customer Care Associate

Some places are better than others when it comes to starting a career as a customer care associate. The best states for people in this position are New Jersey, California, New York, and Illinois. Customer care associates make the most in New Jersey with an average salary of $43,206. Whereas in California and New York, they would average $40,163 and $39,356, respectively. While customer care associates would only make an average of $38,383 in Illinois, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Wyoming

Total Customer Care Associate Jobs:
301
Highest 10% Earn:
$42,000
Location Quotient:
1.27 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Kentucky

Total Customer Care Associate Jobs:
2,112
Highest 10% Earn:
$47,000
Location Quotient:
1.44 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Missouri

Total Customer Care Associate Jobs:
2,989
Highest 10% Earn:
$44,000
Location Quotient:
1.29 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Care Associates

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Top Customer Care Associate Employers

Most Common Employers For Customer Care Associate

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Dell$93,853$45.1253
2Lowe's Companies$34,769$16.7243
3HealthPlan Services$34,477$16.5841
4AT&T$34,061$16.38127
5The Health Plan$33,570$16.1458
6Bluegrass Cellular$33,343$16.0368
7Liberty Mutual Insurance$33,002$15.8752
8Fiserv$32,936$15.8369
9Anthem$32,804$15.7757
10Magellan Health$32,743$15.7479