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Customer Care Associate Careers

Customer care associates, also referred to as professional customer service providers, offer a connection between the company and its clients. They answer customer questions and address complaints by phone, in person, or by e-mail and fax. Tact and patience are required when dealing with challenging or demanding consumers.

The main qualities of customer care associates include phone skills, listening skills, problem-solving skills, leadership skills, organizational skills, persistence, and advanced programming literacy of Microsoft Word, Excel, and Windows. They should be able to process requests, browse the Internet while on phone calls, use auto-dialer services, use scanners, and customer relationship management tools, deliver emails, and use conference software.

Most companies tend to have one to three years of training in customer service. It is advised that you pursue an entry-level career in the field in which you choose to work as a customer care associate. Some companies tend to recruit employees who are familiar with the products and services of a firm and who possess at least a high school diploma or equivalent. For example, a health insurance provider may prefer to employ a specialist with training or experience in health care or insurance.

There is more than meets the eye when it comes to being a customer care associate. For example, did you know that they make an average of $15.56 an hour? That's $32,357 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Care Associate Do

There are certain skills that many customer care associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer care associate, we found that a lot of resumes listed 20.3% of customer care associates included customer care, while 10.2% of resumes included communication, and 9.6% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer care associate job title. But what industry to start with? Most customer care associates actually find jobs in the retail and professional industries.

How To Become a Customer Care Associate

If you're interested in becoming a customer care associate, one of the first things to consider is how much education you need. We've determined that 31.2% of customer care associates have a bachelor's degree. In terms of higher education levels, we found that 3.2% of customer care associates have master's degrees. Even though some customer care associates have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer care associate. When we researched the most common majors for a customer care associate, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer care associate resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer care associate. In fact, many customer care associate jobs require experience in a role such as customer service representative. Meanwhile, many customer care associates also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$32,357
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
141,041
Job Openings

Customer Care Associate Career Paths

Top Careers Before Customer Care Associate

Cashier
14.8 %

Top Careers After Customer Care Associate

Cashier
8.5 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Care Associate

Customer Care Associates in America make an average salary of $32,357 per year or $16 per hour. The top 10 percent makes over $41,000 per year, while the bottom 10 percent under $25,000 per year.
Average Salary
$32,357

Best Paying Cities

City
ascdesc
Average Salarydesc
Sunnyvale, CA
Salary Range35k - 56k$45k$45,027
East Hartford, CT
Salary Range32k - 50k$40k$40,434
New York, NY
Salary Range31k - 50k$40k$39,838
Harrisburg, PA
Salary Range31k - 49k$39k$39,237
Shoreview, MN
Salary Range31k - 43k$37k$36,954
Columbia, MD
Salary Range28k - 46k$37k$36,620
$22k
$56k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Care Associate-Medicaid (Onsite)
Customer Care Associate-Medicaid (Onsite)
Conduent
Conduent
03/23/2021
03/23/2021
$30,47003/23/2021
$30,470
Bilingual Customer Care Associate
Bilingual Customer Care Associate
Sage Staffing
Sage Staffing
03/19/2021
03/19/2021
$37,56603/19/2021
$37,566
Customer Care Associate-(Minimum AN Hour)
Customer Care Associate-(Minimum AN Hour)
First Premier Bank
First Premier Bank
03/17/2021
03/17/2021
$33,39203/17/2021
$33,392
Customer Care Associate
Customer Care Associate
at&T
at&T
03/06/2021
03/06/2021
$32,20203/06/2021
$32,202
Customer Care Associate
Customer Care Associate
Adecco
Adecco
01/30/2021
01/30/2021
$35,47901/30/2021
$35,479
See More Recent Salaries

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Customer Care Associate Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Care Associate. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Care Associate Resume

At Zippia, we went through countless Customer Care Associate resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Customer Care Associate Demographics

Gender

female

66.6 %

male

27.4 %

unknown

6.0 %

Ethnicity

White

60.5 %

Hispanic or Latino

18.0 %

Black or African American

12.1 %

Foreign Languages Spoken

Spanish

73.0 %

French

9.0 %

Portuguese

2.8 %
See More Demographics

Customer Care Associate Education

Majors

Business
28.0 %

Degrees

Bachelors

31.2 %

Certificate

23.6 %

Associate

19.3 %
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Care Associate

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 20.3% of customer care associates listed customer care on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Care Associate

Some places are better than others when it comes to starting a career as a customer care associate. The best states for people in this position are California, Connecticut, Pennsylvania, and New York. Customer care associates make the most in California with an average salary of $42,882. Whereas in Connecticut and Pennsylvania, they would average $41,503 and $39,786, respectively. While customer care associates would only make an average of $39,408 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Minnesota

Total Customer Care Associate Jobs:
3,173
Highest 10% Earn:
$49,000
Location Quotient:
1.2
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Connecticut

Total Customer Care Associate Jobs:
1,193
Highest 10% Earn:
$63,000
Location Quotient:
0.91
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Illinois

Total Customer Care Associate Jobs:
6,009
Highest 10% Earn:
$49,000
Location Quotient:
1.27
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Care Associate Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer care associates and discovered their number of customer care associate opportunities and average salary. Through our research, we concluded that Xerox was the best, especially with an average salary of $30,964. West follows up with an average salary of $30,067, and then comes AT&T; with an average of $31,928. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer care associate. The employers include Travelers, AT&T;, and Travelers Companies Foundation

1. Xerox
4.7
Avg. Salary: 
$30,964
Customer Care Associates Hired: 
321+
2. West
4.3
Avg. Salary: 
$30,067
Customer Care Associates Hired: 
102+
3. AT&T
4.8
Avg. Salary: 
$31,928
Customer Care Associates Hired: 
100+
4. Alliance Data
4.7
Avg. Salary: 
$30,882
Customer Care Associates Hired: 
80+
5. Magellan Health
4.7
Avg. Salary: 
$31,554
Customer Care Associates Hired: 
79+
6. Alorica
4.0
Avg. Salary: 
$28,046
Customer Care Associates Hired: 
77+
Updated October 2, 2020