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Become A Customer Care Associate

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Working As A Customer Care Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Care Associate Do At Randstad

* Playing an integral part in the communication with customers in a Recall event.
* This position is in a contact center environment and requires you to be readily available to assist customers via inbound phone calls.
* This position will be responsible for professionally answering multiple calls for a variety of clients, providing a superior level of customer service and responding professionally, effectively and efficiently throughout the process, while accurately documenting details and notes in the customer database system.
* Working hours: M
* F, 8am
* pm

What Does A Customer Care Associate Do At Fresenius Medical Care North America

* Process received orders in a timely manner; ensuring data accuracy and integrity.
* Maintain detailed data in the applicable system(s); monitoring account activity as necessary.
* Serve as the primary point of contact for healthcare providers to ensure the facilitation of diverse customer requests; collaborating with cross-divisional teams in the coordination of customer service orders in a timely and accurate manner.
* Assist with various projects as assigned by direct supervisor.
* Other duties as assigned.
* Additional responsibilities may include focus on one or more departments or locations.
* See applicable addendum for department or location specific functions

What Does A Customer Care Associate Do At Combined Insurance

* Analyze, research, and respond to all Policyholder verbal and written service inquiries pertaining to Worksite policies.
* Develop several working relationships with Worksite business partners including but not limited to; brokers and account executives within sales management, client coordinators and underwriting to resolve any and all administrative issues across all internal operational departments.
* Provide support and/or handle internal escalations as assigned – from Policyholder Service Center or other Worksite business partners.
* Maintain and make real time system adjustments to policyholder and potentially group level records to assure the highest quality of service to customers.
* Provide information and support to Client Coordinators, Account Executives and managers.
* Perform other related duties or projects as assigned by management

What Does A Customer Care Associate Do At Conduent

* Responds to telephone inquiries and complaints using standard scripts and procedures
* Gathers information, researches/resolves inquiries and logs customer calls
* Communicates appropriate options for resolution in a timely manner
* Informs customers about services available and assesses customer needs
* Prepares standard reports to track workload, response time and quality of input
* Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
* People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.
* For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form

What Does A Customer Care Associate Do At Alorica

* Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
* Maintains and updates customer information as necessary
* Calmly attempts to resolve and de-escalate any issues
* Escalates calls to supervisor when necessary and appropriate
* Responds to requests for assistance and/or possible processing of credit card authorizations
* Tracks call-related information for auditing and reporting purposes
* Provides feedback reports on call issues related to downtime and/or training issues
* Upsells to customers as necessary
* Every day, we aim to live up to our mission of creating insanely great customer experiences.
* But as Alorica employees, giving back matters just as much – that’s why we’re so proud of
* Making Lives Better with Alorica*, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
* Simply put, we want to make lives better…one interaction at a time.
* And to do that, we need the very best people to join us.
* But please, allow us to entice you further! As an Alorica employee, you may receive:
* Paid training
* Flexible training schedules
* Medical and dental benefits
* Paid time off
* Paid holiday and sick time
* Retirement planning options (401(k))
* Employee discounts through client programs
* Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more.
* Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at /our/ best.
* So what do you say? Ready to take the next step

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How To Become A Customer Care Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.


Customer service representatives typically need a high school diploma.


Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Care Associate jobs

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Customer Care Associate Career Paths

Customer Care Associate
Customer Care Representative Specialist
Account Manager
5 Yearsyrs
Billing Specialist Accounts Receivable Specialist Staff Accountant
Accounting Manager
7 Yearsyrs
Security Officer Operator Office Manager
Administrative Manager
6 Yearsyrs
Account Manager Driver Night Auditor
Assistant General Manager
5 Yearsyrs
Security Officer Technician Service Advisor
Assistant Service Manager
6 Yearsyrs
Customer Care Representative Billing Specialist
Billing Manager
7 Yearsyrs
Office Manager Account Manager Sales Manager
Branch Manager
6 Yearsyrs
Account Manager Sales Consultant Call Center Representative
Call Center Manager
6 Yearsyrs
Specialist Operations Manager General Manager
Center Manager
6 Yearsyrs
Collector Customer Care Representative Customer Account Representative
Customer Account Manager
5 Yearsyrs
Home Health Aid Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Sales Consultant Service Advisor Assistant Service Manager
Customer Relations Manager
5 Yearsyrs
Customer Care Advocate Technical Support Technician Business Analyst
Quality Assurance Manager
9 Yearsyrs
Billing Specialist Specialist Account Manager
Sales Manager
5 Yearsyrs
Member Service Representative Service Representative Customer Care Representative
Senior Representative
5 Yearsyrs
Home Health Aid Service Coordinator Service Supervisor
Service Lead
5 Yearsyrs
Office Manager Sales Consultant Sales Manager
Service Manager
7 Yearsyrs
Specialist Material Handler Equipment Operator
Service Supervisor
6 Yearsyrs
Technical Support Specialist Operations Manager Underwriter
Team Manager
5 Yearsyrs
Customer Care Advocate Home Health Aid Warehouse Associate
Warehouse Manager
5 Yearsyrs
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Customer Care Associate Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Carrier

  • Portuguese

  • German

  • Arabic

  • Turkish

  • Serbian

  • Vietnamese

  • Bosnian

  • Macedonian

  • Armenian

  • Cantonese

  • Mandarin

  • Polish

  • Thai

  • Croatian

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Customer Care Associate

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Customer Care Associate Education

Customer Care Associate

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Top Skills for A Customer Care Associate


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Top Customer Care Associate Skills

  1. Quality Customer Service
  2. Customer Care
  3. Customer Service Inquiries
You can check out examples of real life uses of top skills on resumes here:
  • Delivered quality customer service and support via phone, email, mail, and fax.
  • Received a 100 percent on my claims audit in training as well as 100 percent on customer care audits.
  • Research basic customer service inquiries/problems Verify and validate information using appropriate review, probing techniques, and reasoning skills.
  • Assisted with inbound phone calls from members, pharmacies, physician offices, and family members.
  • Researched and analyzed date to address operational challenges and customer service issues.

Top Customer Care Associate Employers

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