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Customer care associate education requirements

Updated January 8, 2025
2 min read
Usually, customer care associates don't need a college education. The most common degree for customer care associates is bachelor's degree with 39% graduates, with only 25% customer care associate graduates earning associate degree. Customer care associates who decided to graduate from college often finish University of Phoenix or DeVry University. Some good skills to have in this position include customer care, patients and customer service.

Popular customer care associate certifications include Certified Pharmacy Technician (CPhT), International Accredited Business Accountant (IABA), or Certified Professional, Life and Health Insurance Program (CPLHI). To improve customer care associate qualification and skills, we prepared some online courses to help in customer care associate education paths.

What education do you need to become a customer care associate?

What degree do you need to be a customer care associate?

The most common degree for customer care associates is bachelor's degree, with 39% of customer care associates earning that degree. The second and third most common degree levels are associate degree degree at 25% and associate degree degree at 21%.
  • Bachelor's, 39%
  • Associate, 25%
  • High School Diploma, 21%
  • Diploma, 6%
  • Other Degrees, 9%

What should I major in to become a customer care associate?

You should major in business to become a customer care associate. 28% of customer care associates major in business. Other common majors for a customer care associate include psychology and criminal justice.

Best majors for customer care associates

20 best online courses for customer care associates

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1. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

2. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

3. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

4. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

5. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

6. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

7. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

8. Customer Retention: Maximise Your Profits

udemy
4.6
(481)

How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits...

9. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

10. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

11. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

12. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

13. Dealing With Angry Customers

udemy
4.3
(254)

Skills and Techniques for Handling Most Customer Situations...

14. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

15. Customer Service Training: Dealing with Difficult Customers

udemy
4.5
(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

16. The Customer: Develop Customer Centric Metrics (BITE SIZE)

udemy
4
(422)

To inspire good customer service behaviour, we must be able to measure customer experiences meaningfully...

17. Customer Service Success: Take Your Skills to the Next Level

udemy
4.5
(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

18. The Customer: How to Manage Customer Feedback (BITE SIZE)

udemy
4.5
(9,436)

Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve...

19. Outstanding Customer Service - The Ultimate Guide!

udemy
4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

20. Business Communication Skills: Handling Clients & Customers

udemy
4.4
(1,161)

Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

Average customer care associate salary by education level

Customer care associates with a Master's degree earn more than those without, at $39,270 annually. With a Bachelor's degree, customer care associates earn a median annual income of $37,607 compared to $34,014 for customer care associates with an Associate degree.
Customer care associate education levelCustomer care associate salary
Master's Degree$39,270
High School Diploma or Less$32,772
Bachelor's Degree$37,607
Some College/ Associate Degree$34,014

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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