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Customer Care Associate resume examples for 2025

Updated January 8, 2025
9 min read

Customer care associate resume research summary. We analyzed 1,755 customer care associate resumes to determine which ones land the most jobs. Below you'll find example customer care associate resumes that can help you get an interview (and a job offer) from companies like Xerox and AT&T.; Here are the key facts about customer care associate resumes to help you get the job:

  • The average customer care associate resume is 349 words long
  • The average customer care associate resume is 0.8 pages long based on 450 words per page.
  • Customer care is the most common skill found on resume samples for customer care associates. It appears on 20.9% of customer care associate resumes.

After learning about how to write a professional resume for a customer care associate, make sure your resume checks all the boxes with our AI resume builder.

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Customer Care Associate resume example

Choose from 10+ customizable customer care associate resume templates

Choose from a variety of easy-to-use customer care associate resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your customer care associate resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Care Associate Resume
Customer Care Associate Resume
Customer Care Associate Resume
Customer Care Associate Resume
Customer Care Associate Resume
Customer Care Associate Resume
Customer Care Associate Resume
Customer Care Associate Resume
Customer Care Associate Resume
Customer Care Associate Resume
Customer Care Associate Resume
Customer Care Associate Resume
Customer Care Associate Resume
Customer Care Associate Resume
Customer Care Associate Resume
Customer Care Associate Resume

Entry level customer care associate resume example

Professional customer care associate resume example

Customer Care Associate resume format and sections

  1. 1

    1. Add contact information to your customer care associate resume

    Your name should be the biggest text on the page and be at or near the top of the document. Your address doesn't need to include your street name or house number - listing your city and state works just fine. Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching). Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

    Customer Care Associate Resume Contact Information Example #1

    Hank Rutherford Hill

    St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

    Do you want to know more?
    How To Write The Perfect Resume Header
  2. 2

    2. Add relevant education to your customer care associate resume

    Your resume's education section should include:

    • The name of your school
    • The date you graduated (Month, Year or Year are both appropriate)
    • The name of your degree

    If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

    Optional subsections for your education section include:

    • Academic awards (Dean's List, Latin honors, etc. )
    • GPA (if you're a recent graduate and your GPA was 3.5+)
    • Extra certifications
    • Academic projects (thesis, dissertation, etc. )

    Other tips to consider when writing your education section include:

    • If you're a recent graduate, you might opt to place your education section above your experience section
    • The more work experience you get, the shorter your education section should be
    • List your education in reverse chronological order, with your most recent and high-ranking degrees first
    • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

    Check More About Customer Care Associate Education

    Customer Care Associate Resume Relevant Education Example #1

    High School Diploma 2006 - 2008

    Customer Care Associate Resume Relevant Education Example #2

    Certificate In Accounting 2011 - 2012

    Southern New Hampshire University Manchester, NH

  3. 3

    3. Next, create a customer care associate skills section on your resume

    Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

    Here are some tips to keep in mind when writing your resume's skills section:

    • Include 6-12 skills, in bullet point form
    • List mostly hard skills; soft skills are hard to test
    • Emphasize the skills that are most important for the job

    Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

    Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

    Example of skills to include on an customer care associate resume

    • Customer Care Skills.
       

      Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

    • Customer Service Skills.
       

      Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

    • Data Entry Skills.
       

      Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

    • Quality Standards Skills.
       

      Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

    • Problem Resolution Skills.
       

      A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

    • Outbound Calls Skills.
       

      An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

    • Credit Card Skills.
       

      A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

    Top Skills for a Customer Care Associate

    • Customer Care, 20.9%
    • Patients, 16.4%
    • Customer Service, 7.4%
    • Telephone Inquiries, 6.0%
    • Other Skills, 49.3%
    Not sure which skills are really important?
    3 Big Tips For Listing Skills On Your Resume
  4. 4

    4. List your customer care associate experience

    The most important part of any resume for a customer care associate is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

    Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

    It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of customer care associates" and "Managed a team of 6 customer care associates over a 9-month project. "

    Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

    Don't have any experience?
    How To Show Your Experience On a Resume... Even When You Don't Have Any
    Work History Example # 1
    Customer Support Technician
    Comcast
    • Helped customers with troubleshooting for phone/internet services Handle customer billing questions Placed orders for upgrades/ Change of service
    • Operated Windows and Macintosh operating systems, internet/IP, web browsers, e-mail and other PC operating and connectivity technologies.
    • Introduced Blackberry Enterprise Environment to Comcast-Spectacor and Global Spectrum; became Lead Blackberry Support Specialist.
    • Responded promptly to customer inquiries and requests by interfacing with customers via telephone, email or face to face interactions.
    • Configured DNS and DHCP servers.
    Work History Example # 2
    Order Processor
    Nordstrom
    • Researched and analyzed customer information and order history.
    • Assisted in the operation of different types of machinery and worked at a fast pace without sacrificing attention to detail.
    • Utilized strong understanding of procedural knowledge of warehouse operations specifically receiving processes and procedures.
    • Collaborated with buyers and company's direct import team to resolve any conflicts.
    • Performed Administrative/ Operational support functions supporting a buyer.
    Work History Example # 3
    Customer Care Associate
    Best Buy
    • Answered emails in university software in regards to remedy and goldmine Efficient in use of peoplesoft, remedy and goldmine
    • Tailored communication to audience thereby providing the best level of service.
    • Worked with iOS, Windows XP-10, Microsoft Office, OS X, and mobile app synchronization with existing home technology.
    • Managed heavy phone communication and sales activities.
    • Confirmed delivery dates and times with customers/and or other CCR from all regional centers.
    Work History Example # 4
    Lead Customer Care Representative
    Verizon
    • Resolved customer concerns through effective and efficient communication.
    • Clarified customer needs and suggested telecommunications products to solve problems or to enhance the functionality of their business.
    • Supported customers with troubleshooting, equipment set up and billing concerns.
    • Collaborated with all channels to assist in increasing Fraud awareness with communications and training.
    • Created procedures and documentation for training classes.
  5. 5

    5. Highlight customer care associate certifications on your resume

    Specific customer care associate certifications can be a powerful tool to show employers you've developed the appropriate skills.

    If you have any of these certifications, make sure to put them on your customer care associate resume:

    1. Certified Pharmacy Technician (CPhT)
    2. International Accredited Business Accountant (IABA)
    3. Certified Professional, Life and Health Insurance Program (CPLHI)
    4. Certified Information Technology Professional (CITP)
    5. Certified Customer Service Specialist (CSS)
  6. 6

    6. Finally, add an customer care associate resume summary or objective statement

    A resume summary statement consists of 1-3 sentences at the top of your customer care associate resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

    Remember to emphasize skills and experiences that feature in the job description.

    Are you a recent grad?
    Read our guide on how to write a resume summary statement

Common customer care associate resume skills

  • Customer Care
  • Patients
  • Customer Service
  • Telephone Inquiries
  • Customer Support
  • Home Health
  • Data Entry
  • Quality Standards
  • Problem Resolution
  • Outbound Calls
  • Excellent Interpersonal
  • Credit Card
  • Customer Orders
  • Technical Support
  • Strong Customer Service
  • Health Insurance
  • Inbound Phone Calls
  • HIPAA
  • Product Knowledge
  • Call Handling
  • Customer Satisfaction
  • Customer Interaction
  • Customer Inquiries
  • Customer Accounts
  • Customer Complaints
  • Billing Issues
  • Quality Customer Service
  • Troubleshoot
  • POS
  • Technical Problems
  • Billing Inquiries
  • Insurance Policies
  • Account Maintenance
  • Call Monitoring
  • Medical Claims
  • Telephone Calls
  • Medicaid
  • Computer System
  • Hippa
  • Payment Arrangements
  • Insurance Benefits
  • Technical Issues
  • Technical Troubleshooting
  • Process Payments
  • Member Eligibility
  • Customer Loyalty
  • Customer Issues

Entry level customer care associate resume templates

Professional customer care associate resume templates

Customer Care Associate Jobs

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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