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Customer care associate salary
Average customer care associate salary
$15.92
Understanding Customer Care Associate Salaries
The average salary for a Customer Care Associate is approximately $33,115 annually, translating to about $16 per hour. Salaries can vary based on factors such as experience, location, and the specific industry. For instance, those with several years of experience or in high-demand areas may command higher wages.
Factors Influencing Salary
- Experience Level: Entry-level associates earn around $15.92 per hour, while experienced professionals can see rates rise significantly.
- Location: States such as California and New York often offer higher salaries due to increased living costs.
- Industry: Customer care roles in technology and finance typically provide higher compensation compared to retail.
For those looking to enhance their earnings, pursuing additional training or certifications can lead to advanced positions with greater responsibilities and pay.
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Where can a Customer Care Associate earn more?
Customer care associate salaries by experience level
Customer care associate salary estimates from across the web
Average customer care associate salary by state
The average customer care associate salary in California, New Jersey, and Minnesota are the highest in the U.S. The lowest average customer care associate salary states are Kentucky, South Carolina, and Rhode Island.
- State view
- County view
Highest paying states for customer care associates
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Wyoming | $37,982 | $18.26 |
| 2 | Minnesota | $39,535 | $19.01 |
| 3 | New Hampshire | $38,113 | $18.32 |
| 4 | Arizona | $36,169 | $17.39 |
| 5 | Montana | $36,164 | $17.39 |
| 6 | Illinois | $36,610 | $17.60 |
| 7 | Oklahoma | $35,733 | $17.18 |
| 8 | New Jersey | $41,217 | $19.82 |
| 9 | Colorado | $37,763 | $18.16 |
| 10 | Vermont | $35,969 | $17.29 |
| 11 | Nevada | $34,258 | $16.47 |
| 12 | California | $41,739 | $20.07 |
| 13 | Michigan | $32,733 | $15.74 |
| 14 | South Dakota | $33,074 | $15.90 |
| 15 | Washington | $38,004 | $18.27 |
| 16 | Missouri | $33,190 | $15.96 |
| 17 | New York | $38,264 | $18.40 |
| 18 | Kansas | $33,037 | $15.88 |
| 19 | Iowa | $32,369 | $15.56 |
| 20 | North Dakota | $31,571 | $15.18 |
| 21 | Delaware | $34,120 | $16.40 |
| 22 | Indiana | $33,019 | $15.87 |
| 23 | Wisconsin | $32,846 | $15.79 |
| 24 | Ohio | $32,386 | $15.57 |
| 25 | Oregon | $35,793 | $17.21 |
| 26 | Texas | $33,876 | $16.29 |
| 27 | Hawaii | $37,272 | $17.92 |
| 28 | New Mexico | $31,767 | $15.27 |
| 29 | District of Columbia | $38,114 | $18.32 |
| 30 | Connecticut | $34,290 | $16.49 |
| 31 | North Carolina | $31,583 | $15.18 |
| 32 | Massachusetts | $34,457 | $16.57 |
| 33 | Maryland | $33,966 | $16.33 |
| 34 | Florida | $33,060 | $15.89 |
| 35 | Idaho | $31,852 | $15.31 |
| 36 | Nebraska | $31,296 | $15.05 |
| 37 | Mississippi | $29,843 | $14.35 |
| 38 | Pennsylvania | $32,196 | $15.48 |
| 39 | Tennessee | $30,072 | $14.46 |
| 40 | Alaska | $33,673 | $16.19 |
| 41 | Louisiana | $30,271 | $14.55 |
| 42 | Alabama | $30,315 | $14.57 |
| 43 | Kentucky | $29,056 | $13.97 |
| 44 | West Virginia | $28,245 | $13.58 |
| 45 | Virginia | $31,514 | $15.15 |
| 46 | Maine | $27,292 | $13.12 |
| 47 | Arkansas | $29,555 | $14.21 |
| 48 | South Carolina | $28,956 | $13.92 |
| 49 | Utah | $29,546 | $14.20 |
| 50 | Georgia | $27,584 | $13.26 |
| 51 | Rhode Island | $28,557 | $13.73 |
Highest paying cities for customer care associates
The highest-paying cities for customer care associates are San Diego, CA, Toms River, NJ, and Minneapolis, MN.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | San Diego, CA | $41,731 | $20.06 |
| 2 | Toms River, NJ | $41,170 | $19.79 |
| 3 | Minneapolis, MN | $39,567 | $19.02 |
| 4 | New York, NY | $38,252 | $18.39 |
| 5 | Washington, DC | $38,141 | $18.34 |
| 6 | Colorado Springs, CO | $37,861 | $18.20 |
| 7 | Waukegan, IL | $36,753 | $17.67 |
| 8 | Helena, MT | $36,247 | $17.43 |
| 9 | Phoenix, AZ | $36,107 | $17.36 |
| 10 | Oklahoma City, OK | $35,781 | $17.20 |
| 11 | Portland, OR | $35,740 | $17.18 |
| 12 | San Antonio, TX | $34,343 | $16.51 |
| 13 | East Hartford, CT | $34,307 | $16.49 |
| 14 | Las Vegas, NV | $34,213 | $16.45 |
| 15 | Fort Lauderdale, FL | $33,318 | $16.02 |
| 16 | Sioux Falls, SD | $33,080 | $15.90 |
| 17 | Milwaukee, WI | $32,843 | $15.79 |
| 18 | Philadelphia, PA | $32,308 | $15.53 |
| 19 | Cincinnati, OH | $31,976 | $15.37 |
| 20 | Albuquerque, NM | $31,680 | $15.23 |
Customer care associate salary details
A customer care associate's salary ranges from $24,000 a year at the 10th percentile to $43,000 at the 90th percentile.
What is a customer care associate's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $43,000 | $3,583 | $21 |
| 75th Percentile | $38,000 | $3,167 | $18 |
| Average | $33,115 | $2,760 | $16 |
| 25th Percentile | $28,000 | $2,333 | $13 |
| 10th Percentile | $24,000 | $2,000 | $12 |
Highest paying customer care associate jobs
The highest paying types of customer care associates are customer care consultant, customer service professional, and customer care coordinator.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Service Desk | $34,599 | $2,883 | $16.63 | 233,256 |
| Customer Agent | $31,834 | $2,653 | $15.30 | 211,832 |
| Customer Service Trainer | $32,452 | $2,704 | $15.60 | 235,862 |
| Customer Service Liaison | $36,143 | $3,012 | $17.38 | 206,705 |
| Customer Service Professional | $46,620 | $3,885 | $22.41 | 251,374 |
| Customer Sales Representative | $38,744 | $3,229 | $18.63 | 303,801 |
Top companies hiring customer care associates now:
Which companies pay customer care associates the most?
Customer care associate salaries at Centennial Bank and El Dorado Furniture are the highest-paying according to our most recent salary estimates. In addition, the average customer care associate salary at companies like DC Water and Room & Board are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Home Bancshares Inc. | $43,438 | $20.88 |
| 2 | El Dorado Furniture | $42,309 | $20.34 |
| 3 | DC Water | $42,069 | $20.23 |
| 4 | Room & Board | $38,101 | $18.32 |
| 5 | NMC | $37,743 | $18.15 |
| 6 | The Travelers Companies | $36,239 | $17.42 |
| 7 | Integrated Resources | $35,866 | $17.24 |
| 8 | EMD Millipore | $35,565 | $17.10 |
| 9 | Meritage Homes | $35,439 | $17.04 |
| 10 | Novanta | $35,330 | $16.99 |
| 11 | Tech Allies Solutions | $35,194 | $16.92 |
| 12 | HD Supply | $34,766 | $16.71 |
| 13 | ScentAir | $34,761 | $16.71 |
| 14 | Sonic Healthcare USA | $34,620 | $16.64 |
| 15 | NVR | $34,395 | $16.54 |
| 16 | Salt Lake County | $34,371 | $16.52 |
| 17 | AMETEK | $34,296 | $16.49 |
| 18 | Vericel Corp | $34,148 | $16.42 |
| 19 | energyby5 | $34,085 | $16.39 |
| 20 | Zayo Group | $34,013 | $16.35 |
Wage gap by gender, race and education
Customer Care Associate salary by industry
The average customer care associate salary varies across industries:
- The average customer care associate salary in the insurance industry is $35,295, the highest of any industry.
- The average customer care associate salary in the finance industry is $32,903.
- Customer care associates in the retail industry earn an average salary of $30,478, the lowest of any industry.
Highest paying industries for customer care associates
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Insurance | $35,295 | $16.97 |
| 2 | Health Care | $32,903 | $15.82 |
| 3 | Technology | $32,150 | $15.46 |
| 4 | Telecommunication | $31,788 | $15.28 |
| 5 | Professional | $31,318 | $15.06 |
| 6 | Retail | $30,478 | $14.65 |
High paying customer care associate jobs
Customer care associate salary trends
The average customer care associate salary has risen by $4,824 over the last ten years. In 2014, the average customer care associate earned $28,291 annually, but today, they earn $33,115 a year. That works out to a 11% change in pay for customer care associates over the last decade.
Compare customer care associate salaries for cities or states with the national average over time.
Average customer care associate salary over time
Compare customer care associate salaries for individual cities or states with the national average.
Customer care associate salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $33,100 | $15.92 | +3.1% |
| 2024 | $32,100 | $15.42 | +2.8% |
| 2023 | $31,200 | $15.00 | +2.5% |
| 2022 | $30,400 | $14.61 | +1.8% |
| 2021 | $29,900 | $14.35 | +1.8% |
Recently added customer care associate salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Equiniti | Customer Care Associate | Milwaukee, WI | 06/30/2025 | $41,740 |
| Centene | Customer Care Associate (Cantonese and Mandarin) | Fine, NY | 06/28/2025 | $32,515 |
| Lee County Port Authority | Customer Care Associate | Fort Myers, FL | 06/27/2025 | $38,025 |
| Canlan Sports Corp | Customer Care Associate | West Dundee, IL | 06/27/2025 | $31,305 |
| Blain Supply, Inc. | Customer Care Desk Associate | Morton, IL | 06/27/2025 | $31,305 |
| Blain's Farm & Fleet (Blain Supply, Inc. | Customer Care Desk Associate | Traverse City, MI | 06/26/2025 | $31,305 |
| America's Car-Mart | Customer Care Champion | Rogers, AR | 06/25/2025 | $31,305 |
| Exact Sciences | Customer Care Associate | Milwaukee, WI | 06/25/2025 | $35,000 |
| Odoo | Customer Care Associate | San Jose, CA | 06/24/2025 | $67,000 |
| Lattice | Senior Customer Care Associate | New York, NY | 06/21/2025 | $65,000 |
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