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What is a customer care consultant and how to become one

Updated January 8, 2025
4 min read
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Customer service consultants are individuals who provide businesses and organizations advice regarding how to maintain and improve customer service to clients. These consultants often communicate and interact with customers and clients to provide information on products and services, as well as handle complaints and other issues. Customer care consultants process customer orders, record customer information, and process billing and payments.

Customer service consultants usually work in an office environment during a normal workweek, and spend some of their workday consulting with customers via email, phone or online chat. These individuals also handle customer concerns and problems, and are adept at identifying opportunities to sell additional products and services to customers. Customer service consultants also are responsible for selling new products and services to customers, and attempt to provide positive features and benefits of these goods.

Customer service consultants should possess excellent communication, interpersonal and marketing skills, and be able to work well with upper management, co-workers and customers. Depending on the industry, customer service consultants can expect to make up to $55,000 per year in the US, and job growth is predicted to dip 2% by 2028."

ScoreCustomer Care ConsultantUS Average
Salary
4.6

Avg. Salary $58,929

Avg. Salary $59,228

Stability Level
5.9

Growth Rate -4%

Growth Rate 0.3%

Diversity
9.8
Race

American Indian and Alaska Native 0.73%

Asian 6.83%

Black or African American 11.86%

Hispanic or Latino 19.04%

Unknown 5.41%

White 56.13%

Gender

female 67.78%

male 32.22%

Age - 39
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39
Stress Level
5.9

Stress level is manageable

7.1 - high

Complexity Level
6.6

Complexity Level is challenging

7 - challenging

Work Life Balance
6.5

Work Life balance is good

6.4 - fair

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Customer Care Consultant career paths

Key steps to become a customer care consultant

  1. Explore customer care consultant education requirements

    Most common customer care consultant degrees

    Bachelor's

    50.5 %

    Associate

    17.7 %

    High School Diploma

    13.4 %
  2. Start to develop specific customer care consultant skills

    SkillsPercentages
    Home Health22.26%
    Patients20.16%
    Healthcare Professionals9.84%
    Patient Care6.26%
    Phone Calls4.13%
  3. Complete relevant customer care consultant training and internships

    Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer care consultants learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer care consultant based on U.S. Bureau of Labor Statistics data and data from real customer care consultant resumes.
  4. Research customer care consultant duties and responsibilities

    • Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
    • Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
    • Monitor ship windows and delivery dates to ensure timely deliveries.
    • Conduct monthly sales meetings and create PowerPoint presentations for team members.
  5. Prepare your customer care consultant resume

    When your background is strong enough, you can start writing your customer care consultant resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer care consultant resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose From 10+ Customizable Customer Care Consultant Resume templates

    Build a professional Customer Care Consultant resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Customer Care Consultant resume.
    Customer Care Consultant Resume
    Customer Care Consultant Resume
    Customer Care Consultant Resume
    Customer Care Consultant Resume
    Customer Care Consultant Resume
    Customer Care Consultant Resume
    Customer Care Consultant Resume
    Customer Care Consultant Resume
    Customer Care Consultant Resume
  6. Apply for customer care consultant jobs

    Now it's time to start searching for a customer care consultant job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How Did You Land Your First Customer Care Consultant Job

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Average customer care consultant salary

The average Customer Care Consultant salary in the United States is $58,929 per year or $28 per hour. Customer care consultant salaries range between $39,000 and $87,000 per year.

Average Customer Care Consultant Salary
$58,929 Yearly
$28.33 hourly

What Am I Worth?

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How do customer care consultants rate their job?

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Customer Care Consultant reviews

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A zippia user wrote a review on Mar 2024
Cons

very low salary, no career growth, very stressful and not rewarding


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A zippia user wrote a review on Apr 2020
Pros

I enjoy helping to be the glue to hold people together as friends. I enjoy talking on the phone . I enjoy learning new things about people.


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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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