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Become A Customer Care Consultant

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Working As A Customer Care Consultant

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Care Consultant Do At Masco Corporation

* Provide customers, consumers, and sales employees requested information relative to lead times, estimated time of arrivals, product/technical specifications, policies, vendor buying agreement, cancellation of orders, customer first order program, and replacement.
* Resolve product and service issues and relay information back to the appropriate department.
* Handle inbound and/or outbound telephone calls from external and internal customers and consumers to take initial orders and resolve issues.
* Enter orders into system with high level of accuracy and volume.
* Provide quotes measure packs and process orders for builders.
* Research payment discrepancies for account receivables.
* Audit peer’s order entry into the system to ensure accuracy.
* Maintain department standards with accuracy and be flexible in an ever-changing environment in order to provide the highest level of service to our customers.
* Participate in continuous training on policy, product, and processes

What Does A Customer Care Consultant Do At Protective Life Insurance

* Proactively contacts policyholders and contract owners who are nearing maturity in their life insurance policies and annuity contracts
* Proactively seeks new sales opportunities, recognizes any obstacles to approaching these opportunities and works with Manager in overcoming these obstacles/barriers
* Applies customer-centric approach, providing timely service and appropriate follow-up activities
* Build relationships with existing and prospective policyholders within defined criteria
* Accepts leads from Policyholder Services and recommends products appropriate to fill customer’s determined needs
* Conducts needs analysis, provides illustrations and assists with application process
* Stays current on all products within the representative’s capacity and changes in the insurance industry
* Promotes and enhances a team environment,
* Cooperates with others, shares information and assists others in a way necessary to assure department goals are met
* Performs other duties as assigned by management

What Does A Customer Care Consultant Do At Alorica

* Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
* Maintains and updates customer information as necessary
* Calmly attempts to resolve and de-escalate any issues
* Escalates calls to supervisor when necessary and appropriate
* Responds to requests for assistance and/or possible processing of credit card authorizations
* Tracks call-related information for auditing and reporting purposes
* Provides feedback reports on call issues related to downtime and/or training issues
* Upsells to customers as necessary
* WHY JOIN ALORICA?
* Every day, we aim to live up to our mission of creating insanely great customer experiences.
* But as Alorica employees, giving back matters just as much – that’s why we’re so proud of
* Making Lives Better with Alorica*, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
* Simply put, we want to make lives better…one interaction at a time.
* And to do that, we need the very best people to join us.
* But please, allow us to entice you further! As an Alorica employee, you may receive:
* Paid training
* Flexible training schedules
* Medical and dental benefits
* Paid time off
* Paid holiday and sick time
* Retirement planning options (401(k))
* Employee discounts through client programs
* Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more.
* Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at /our/ best.
* So what do you say? Ready to take the next step

What Does A Customer Care Consultant Do At Mommy Jobs Online

* Provide service to customers through chat support, email support and phone support.
* Provide information and reassurance regarding purchase procedures and policies.
* Maximize each opportunity by securing deposits for vehicles when appropriate.
* Maintain quality service by following the service levels and standards

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How To Become A Customer Care Consultant

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Care Consultant jobs

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Top Skills for A Customer Care Consultant

QualityCustomerServiceTechnicalSupportCustomerCareInternetVerizonAOLProceduresCustomerAccountsInboundServiceCallsAssistanceCustomerSatisfactionWindowsInboundPhoneCallsAfniAmericaOnlineCustomerInquiriesBillingIssuesDataEntryCustomerComplaintsBillingInquires

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Top Customer Care Consultant Skills

  1. Quality Customer Service
  2. Technical Support
  3. Customer Care
You can check out examples of real life uses of top skills on resumes here:
  • Provided quality customer service and knowledgeable account information.
  • Handled second tier escalation calls from level one technical support and seasonal temporary staff.
  • Promoted to team leader for 25 Customer Care Consultant team High knowledge rating and first time fix rate
  • Provided consistent and courteous total customer service For AOL Internet Service with a goal of retention.
  • Assist Verizon Wireless customers with billing and tier 1 technical support in a call center environment.

Top Customer Care Consultant Employers

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