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Customer service consultants are individuals who provide businesses and organizations advice regarding how to maintain and improve customer service to clients. These consultants often communicate and interact with customers and clients to provide information on products and services, as well as handle complaints and other issues. Customer care consultants process customer orders, record customer information, and process billing and payments.
Customer service consultants usually work in an office environment during a normal workweek, and spend some of their workday consulting with customers via email, phone or online chat. These individuals also handle customer concerns and problems, and are adept at identifying opportunities to sell additional products and services to customers. Customer service consultants also are responsible for selling new products and services to customers, and attempt to provide positive features and benefits of these goods.
Customer service consultants should possess excellent communication, interpersonal and marketing skills, and be able to work well with upper management, co-workers and customers. Depending on the industry, customer service consultants can expect to make up to $55,000 per year in the US, and job growth is predicted to dip 2% by 2028."
Avg. Salary $58,929
Avg. Salary $59,228
Growth Rate -4%
Growth Rate 0.3%
American Indian and Alaska Native 0.73%
Asian 6.83%
Black or African American 11.86%
Hispanic or Latino 19.04%
Unknown 5.41%
White 56.13%
Genderfemale 67.78%
male 32.22%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity Level is challenging
7 - challenging
Work Life balance is good
6.4 - fair
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Skills | Percentages |
---|---|
Home Health | 22.26% |
Patients | 20.16% |
Healthcare Professionals | 9.84% |
Patient Care | 6.26% |
Phone Calls | 4.13% |
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The average Customer Care Consultant salary in the United States is $58,929 per year or $28 per hour. Customer care consultant salaries range between $39,000 and $87,000 per year.
What Am I Worth?
very low salary, no career growth, very stressful and not rewarding
I enjoy helping to be the glue to hold people together as friends. I enjoy talking on the phone . I enjoy learning new things about people.