Customer service consultants are individuals who provide businesses and organizations advice regarding how to maintain and improve customer service to clients. These consultants often communicate and interact with customers and clients to provide information on products and services, as well as handle complaints and other issues. Customer care consultants process customer orders, record customer information, and process billing and payments.
Customer service consultants usually work in an office environment during a normal workweek, and spend some of their workday consulting with customers via email, phone or online chat. These individuals also handle customer concerns and problems, and are adept at identifying opportunities to sell additional products and services to customers. Customer service consultants also are responsible for selling new products and services to customers, and attempt to provide positive features and benefits of these goods.
Customer service consultants should possess excellent communication, interpersonal and marketing skills, and be able to work well with upper management, co-workers and customers. Depending on the industry, customer service consultants can expect to make up to $55,000 per year in the US, and job growth is predicted to dip 2% by 2028."
There is more than meets the eye when it comes to being a customer care consultant. For example, did you know that they make an average of $26.43 an hour? That's $54,966 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer care consultants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer care consultant, we found that a lot of resumes listed 14.6% of customer care consultants included healthcare, while 9.1% of resumes included patient care, and 7.0% of resumes included hospice. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer care consultant job title. But what industry to start with? Most customer care consultants actually find jobs in the health care and retail industries.
If you're interested in becoming a customer care consultant, one of the first things to consider is how much education you need. We've determined that 42.4% of customer care consultants have a bachelor's degree. In terms of higher education levels, we found that 7.5% of customer care consultants have master's degrees. Even though most customer care consultants have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer care consultant. When we researched the most common majors for a customer care consultant, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer care consultant resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a customer care consultant. In fact, many customer care consultant jobs require experience in a role such as customer service representative. Meanwhile, many customer care consultants also have previous career experience in roles such as sales associate or cashier.