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Become A Customer Care Consultant

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Working As A Customer Care Consultant

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $49,000

    Average Salary

What Does A Customer Care Consultant Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Care Consultant

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Care Consultant Jobs

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Customer Care Consultant Career Paths

Customer Care Consultant
Account Executive Sales Manager Store Manager
District Manager
7 Yearsyrs
Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Account Executive Account Manager
Senior Account Manager
7 Yearsyrs
Consultant Manager Sales Manager
Account Manager
5 Yearsyrs
Consultant Manager Account Manager
Business Development Manager
9 Yearsyrs
Consultant Manager Store Manager
District Sales Manager
7 Yearsyrs
Specialist Team Leader Store Manager
Service Manager
6 Yearsyrs
Specialist Team Leader Project Manager
Product Manager
6 Yearsyrs
Specialist Team Leader Account Manager
Marketing Manager
5 Yearsyrs
Community Liaison Case Manager Operations Manager
Territory Manager
7 Yearsyrs
Community Liaison Office Manager
Business Office Manager
7 Yearsyrs
Community Liaison Office Manager General Manager
Center Manager
6 Yearsyrs
Certified Nursing Assistant Lead Teacher Office Manager
Administrative Manager
6 Yearsyrs
Certified Nursing Assistant Administrator Operations Manager
Client Services Manager
7 Yearsyrs
Certified Nursing Assistant Administrator Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Liaison Executive Assistant Customer Service Manager
Call Center Manager
6 Yearsyrs
Liaison Administrator Branch Manager
Relationship Manager
6 Yearsyrs
Liaison Executive Assistant Owner/Operator
Sales Account Manager
6 Yearsyrs
Coach Recruiter Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
Staff Pharmacist District Manager Regional Accounts Manager
Customer Account Manager
5 Yearsyrs
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Do you work as a Customer Care Consultant?

Help others decide if this is a good career for them

Average Length of Employment
Customs Consultant 2.4 years
Top Careers Before Customer Care Consultant
Cashier 9.3%
Internship 4.9%
Consultant 3.4%
Manager 2.7%
Server 2.3%
Top Careers After Customer Care Consultant
Cashier 8.0%
Consultant 5.1%
Specialist 3.5%
Manager 3.2%
Server 3.0%
Volunteer 3.0%
Internship 2.7%

Do you work as a Customer Care Consultant?

Customer Care Consultant Demographics

Gender

Female

60.7%

Male

28.0%

Unknown

11.3%
Ethnicity

White

62.2%

Hispanic or Latino

15.7%

Black or African American

12.1%

Asian

6.5%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

60.4%

French

10.9%

Swedish

3.0%

Portuguese

3.0%

Hindi

2.0%

Russian

2.0%

Greek

2.0%

Italian

2.0%

German

2.0%

Urdu

2.0%

Arabic

2.0%

Vietnamese

1.0%

Marathi

1.0%

Gujarati

1.0%

Mandarin

1.0%

Korean

1.0%

Malay

1.0%

Tamil

1.0%

Serbian

1.0%

Chinese

1.0%
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Customer Care Consultant Education

Schools

University of Phoenix

23.3%

Florida State College at Jacksonville

8.1%

Western Kentucky University

7.6%

Pima Community College

6.4%

Kaplan University

6.1%

Strayer University

5.4%

University of Arizona

4.2%

University of South Florida

3.9%

Hillsborough Community College

3.7%

Western Washington University

3.2%

Auburn University

3.2%

Arizona State University

3.2%

Walden University

3.2%

University of Houston

2.9%

Temple University

2.7%

University of New Mexico

2.7%

Weber State University

2.7%

Jackson State University

2.7%

Troy University

2.5%

University of Texas at Austin

2.5%
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Majors

Business

26.4%

Nursing

11.8%

Psychology

7.2%

Social Work

5.7%

Health Care Administration

5.6%

Marketing

4.8%

Communication

4.4%

Pharmacy

3.5%

Management

3.3%

Criminal Justice

3.3%

Medical Assisting Services

3.1%

Accounting

3.1%

Computer Science

2.9%

General Studies

2.4%

English

2.4%

Education

2.4%

Human Resources Management

2.4%

Liberal Arts

1.9%

Information Technology

1.8%

Computer Information Systems

1.7%
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Degrees

Bachelors

34.7%

Other

26.9%

Masters

16.5%

Associate

12.5%

Certificate

4.7%

Diploma

2.0%

Doctorate

1.8%

License

1.0%
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How Would You Rate The Salary Of a Customer Care Consultant?

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Top Skills for A Customer Care Consultant

  1. Customer Service
  2. Phone Calls
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
  • Answered incoming telephone calls to place product/service orders or connect customers to appropriate departments to handle/resolve customer concerns.
  • Performed exceptional service, technical support and collection information for digital phone service customers
  • Negotiated contracts with skilled nursing facilities and trained new Hospice Care Consultants.
  • Purchased and controlled inventory Skin care classes Accounting of business

How Would You Rate Working As a Customer Care Consultant?

Are you working as a Customer Care Consultant? Help us rate Customer Care Consultant as a Career.

Top Customer Care Consultant Employers

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