Customer service consultants are individuals who provide businesses and organizations advice regarding how to maintain and improve customer service to clients. These consultants often communicate and interact with customers and clients to provide information on products and services, as well as handle complaints and other issues. Customer care consultants process customer orders, record customer information, and process billing and payments.

Customer service consultants usually work in an office environment during a normal workweek, and spend some of their workday consulting with customers via email, phone or online chat. These individuals also handle customer concerns and problems, and are adept at identifying opportunities to sell additional products and services to customers. Customer service consultants also are responsible for selling new products and services to customers, and attempt to provide positive features and benefits of these goods.

Customer service consultants should possess excellent communication, interpersonal and marketing skills, and be able to work well with upper management, co-workers and customers. Depending on the industry, customer service consultants can expect to make up to $55,000 per year in the US, and job growth is predicted to dip 2% by 2028."

What Does a Customer Care Consultant Do

There are certain skills that many customer care consultants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Customer Care Consultant does

How To Become a Customer Care Consultant

If you're interested in becoming a customer care consultant, one of the first things to consider is how much education you need. We've determined that 50.5% of customer care consultants have a bachelor's degree. In terms of higher education levels, we found that 9.1% of customer care consultants have master's degrees. Even though most customer care consultants have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Customer Care Consultant

Customer Care Consultant Career Paths

Average Salary for a Customer Care Consultant

Customer Care Consultants in America make an average salary of $58,929 per year or $28 per hour. The top 10 percent makes over $87,000 per year, while the bottom 10 percent under $39,000 per year.
Average Customer Care Consultant Salary
$58,929 Yearly
$28.33 hourly
$39,000
10 %
$58,000
Median
$87,000
90 %

What Am I Worth?

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Customer Care Consultant Education

Customer Care Consultant Majors

25.7 %
9.4 %

Customer Care Consultant Degrees

Bachelors

50.5 %

Associate

17.7 %

High School Diploma

13.4 %

Top Skills For a Customer Care Consultant

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.6% of customer care consultants listed healthcare on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Customer Care Consultant Resume templates

Zippia allows you to choose from different easy-to-use Customer Care Consultant templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Care Consultant resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Care Consultant Demographics

Customer Care Consultant Gender Distribution

Female
Female
68%
Male
Male
32%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer care consultants, 67.8% of them are women, while 32.2% are men.

  • The most common race/ethnicity among customer care consultants is White, which makes up 61.0% of all customer care consultants.

  • The most common foreign language among customer care consultants is Spanish at 60.4%.

Online Courses For Customer Care Consultant That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Transitions in Care from Survivorship to Hospice
coursera

This course should be taken after the Symptom Management course and continues building your primary palliative care skills - communication, psychosocial support, goals of care, and symptom management. You will explore transitions in care such as survivorship and hospice. You will learn how to create a survivorship care plan and how to best support a patient. The course also covers spiritual care and will teach you how to screen for spiritual distress. Finally, you will learn the requirements for...

Customer Service, Customer Support, And Customer Experience
udemy
4.4
(282)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(11,073)

Master Customer Service using this practical customer care course...

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Best States For a Customer Care Consultant

Some places are better than others when it comes to starting a career as a customer care consultant. The best states for people in this position are New York, Washington, California, and Illinois. Customer care consultants make the most in New York with an average salary of $80,748. Whereas in Washington and California, they would average $73,495 and $68,797, respectively. While customer care consultants would only make an average of $68,421 in Illinois, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Montana

Total Customer Care Consultant Jobs:
638
Highest 10% Earn:
$92,000
Location Quotient:
1.67 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Nevada

Total Customer Care Consultant Jobs:
869
Highest 10% Earn:
$101,000
Location Quotient:
1.25 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Illinois

Total Customer Care Consultant Jobs:
4,826
Highest 10% Earn:
$102,000
Location Quotient:
1.22 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Care Consultants

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Top Customer Care Consultant Employers

Most Common Employers For Customer Care Consultant

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1GoDaddy$99,031$47.6113
2Sephora$89,153$42.86107
3AOL.com$70,154$33.7376
4Clinique$67,922$32.6521
5Compassus$67,772$32.58108
6Colgate-Palmolive$67,222$32.3216
7Lenscrafters$65,382$31.4314
8Laser Spine Institute$63,690$30.6217
9WarnerMedia$60,718$29.19218
10Behavioral Health Link$60,429$29.0513

Customer Care Consultant Videos