Find The Best Customer Care Consultant Jobs For You

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0 selections
Average Salary
$54,966
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
114,477
Job Openings

Customer Care Consultant Careers

Customer service consultants are individuals who provide businesses and organizations advice regarding how to maintain and improve customer service to clients. These consultants often communicate and interact with customers and clients to provide information on products and services, as well as handle complaints and other issues. Customer care consultants process customer orders, record customer information, and process billing and payments.

Customer service consultants usually work in an office environment during a normal workweek, and spend some of their workday consulting with customers via email, phone or online chat. These individuals also handle customer concerns and problems, and are adept at identifying opportunities to sell additional products and services to customers. Customer service consultants also are responsible for selling new products and services to customers, and attempt to provide positive features and benefits of these goods.

Customer service consultants should possess excellent communication, interpersonal and marketing skills, and be able to work well with upper management, co-workers and customers. Depending on the industry, customer service consultants can expect to make up to $55,000 per year in the US, and job growth is predicted to dip 2% by 2028."

There is more than meets the eye when it comes to being a customer care consultant. For example, did you know that they make an average of $26.43 an hour? That's $54,966 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Care Consultant Do

There are certain skills that many customer care consultants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer care consultant, we found that a lot of resumes listed 14.6% of customer care consultants included healthcare, while 9.1% of resumes included patient care, and 7.0% of resumes included hospice. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer care consultant job title. But what industry to start with? Most customer care consultants actually find jobs in the health care and retail industries.

How To Become a Customer Care Consultant

If you're interested in becoming a customer care consultant, one of the first things to consider is how much education you need. We've determined that 42.4% of customer care consultants have a bachelor's degree. In terms of higher education levels, we found that 7.5% of customer care consultants have master's degrees. Even though most customer care consultants have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer care consultant. When we researched the most common majors for a customer care consultant, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer care consultant resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer care consultant. In fact, many customer care consultant jobs require experience in a role such as customer service representative. Meanwhile, many customer care consultants also have previous career experience in roles such as sales associate or cashier.

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Average Salary
$54,966
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
114,477
Job Openings

Customer Care Consultant Career Paths

Top Careers Before Customer Care Consultant

Cashier
8.9 %

Top Careers After Customer Care Consultant

Cashier
7.7 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Care Consultant

Customer Care Consultants in America make an average salary of $54,966 per year or $26 per hour. The top 10 percent makes over $95,000 per year, while the bottom 10 percent under $31,000 per year.
Average Salary
$54,966

Best Paying Cities

City
ascdesc
Average Salarydesc
San Ramon, CA
Salary Range61k - 113k$83k$83,300
New York, NY
Salary Range52k - 111k$76k$76,348
Baltimore, MD
Salary Range50k - 102k$72k$71,764
Milwaukee, WI
Salary Range42k - 88k$61k$61,301
Richmond, VA
Salary Range40k - 82k$58k$57,913
Temple, TX
Salary Range38k - 77k$55k$55,096
$27k
$113k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Beneficiary Care Consultant
Beneficiary Care Consultant
TIAA
TIAA
03/30/2021
03/30/2021
$46,85303/30/2021
$46,853
Beneficiary Care Consultant
Beneficiary Care Consultant
TIAA
TIAA
03/30/2021
03/30/2021
$46,85303/30/2021
$46,853
Beneficiary Care Consultant
Beneficiary Care Consultant
TIAA
TIAA
03/30/2021
03/30/2021
$46,85303/30/2021
$46,853
Client Customer Care Consultant
Client Customer Care Consultant
Randstad
Randstad
03/25/2021
03/25/2021
$39,65303/25/2021
$39,653
Hospice Care Consultant
Hospice Care Consultant
Seasons Hospice & Palliative Care
Seasons Hospice & Palliative Care
03/17/2021
03/17/2021
$60,50703/17/2021
$60,507
See More Recent Salaries

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Customer Care Consultant Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Care Consultant. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Care Consultant Resume

At Zippia, we went through countless Customer Care Consultant resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Customer Care Consultant Demographics

Gender

female

65.0 %

male

30.2 %

unknown

4.7 %

Ethnicity

White

62.8 %

Hispanic or Latino

16.8 %

Black or African American

11.3 %

Foreign Languages Spoken

Spanish

60.4 %

French

10.9 %

Swedish

3.0 %
See More Demographics

Customer Care Consultant Education

Majors

Business
25.3 %
Nursing
9.6 %

Degrees

Bachelors

42.4 %

Certificate

17.0 %

Associate

15.1 %
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Care Consultant

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.6% of customer care consultants listed healthcare on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Care Consultant

Some places are better than others when it comes to starting a career as a customer care consultant. The best states for people in this position are California, Connecticut, New York, and Pennsylvania. Customer care consultants make the most in California with an average salary of $76,277. Whereas in Connecticut and New York, they would average $75,753 and $75,358, respectively. While customer care consultants would only make an average of $71,822 in Pennsylvania, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Connecticut

Total Customer Care Consultant Jobs:
641
Highest 10% Earn:
$149,000
Location Quotient:
0.58
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Customer Care Consultant Jobs:
7,491
Highest 10% Earn:
$138,000
Location Quotient:
0.77
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Customer Care Consultant Jobs:
2,532
Highest 10% Earn:
$147,000
Location Quotient:
0.6
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Care Consultant Employers

1. Afni
3.7
Avg. Salary: 
$27,978
Customer Care Consultants Hired: 
341+
2. WarnerMedia
4.6
Avg. Salary: 
$83,545
Customer Care Consultants Hired: 
294+
3. Sephora
4.7
Avg. Salary: 
$44,560
Customer Care Consultants Hired: 
107+
4. Compassus
4.1
Avg. Salary: 
$72,272
Customer Care Consultants Hired: 
91+
5. Verizon Communications
4.7
Avg. Salary: 
$63,354
Customer Care Consultants Hired: 
59+
6. The PNC Financial Services Group
4.9
Avg. Salary: 
$39,859
Customer Care Consultants Hired: 
49+

Customer Care Consultant Videos

Updated October 2, 2020