Customer care consultant demographics and statistics in the US
Customer care consultant demographics research summary. Zippia estimates customer care consultant demographics and statistics in the United States by using a database of 30 million profiles. Our customer care consultant estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer care consultants after extensive research and analysis:
- There are over 4,743 customer care consultants currently employed in the United States.
- 67.8% of all customer care consultants are women, while 32.2% are men.
- The average customer care consultant age is 40 years old.
- The most common ethnicity of customer care consultants is White (56.1%), followed by Hispanic or Latino (19.0%), Black or African American (11.9%) and Asian (6.8%).
- Customer care consultants are most in-demand in Los Angeles, CA.
- The health care industry is the highest-paying for customer care consultants.
- 7% of all customer care consultants are LGBT.
On this page
Customer care consultant demographics by:
Customer care consultant gender statistics
67.8% of customer care consultants are women and 32.2% of customer care consultants are men.
- Female, 67.8%
- Male, 32.2%
Customer care consultant gender ratio
| Gender | Percentages |
|---|---|
| Female | 67.8% |
| Male | 32.2% |
Customer care consultant gender pay gap
Women earn 95¢ for every $1 earned by men
Male income
$63,843
Female income
$60,447
Customer care consultant gender ratio over time
This data breaks down the percentage of men and women in customer care consultant positions over time. Currently, 67.8% of customer care consultants are female.
Customer care consultant gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 30.54% | 69.46% |
| 2011 | 30.40% | 69.60% |
| 2012 | 31.88% | 68.12% |
| 2013 | 32.32% | 67.68% |
| 2014 | 32.83% | 67.17% |
| 2015 | 32.71% | 67.29% |
| 2016 | 33.27% | 66.73% |
| 2017 | 33.70% | 66.30% |
| 2018 | 32.40% | 67.60% |
| 2019 | 31.97% | 68.03% |
| 2020 | 32.61% | 67.39% |
| 2021 | 32.22% | 67.78% |
Customer care consultant related jobs gender ratio
We compared customer care consultants with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Care Consultant | 32% | 68% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer care consultant demographics by race
The most common ethnicity among customer care consultants is White, which makes up 56.1% of all customer care consultants. Comparatively, 19.0% of customer care consultants are Hispanic or Latino and 11.9% of customer care consultants are Black or African American.
- White, 56.1%
- Hispanic or Latino, 19.0%
- Black or African American, 11.9%
- Asian, 6.8%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.8%
Customer care consultant race
| Customer care consultant race | Percentages |
|---|---|
| White | 56.1% |
| Hispanic or Latino | 19.0% |
| Black or African American | 11.9% |
| Asian | 6.8% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.8% |
Customer care consultant race and ethnicity over time
See how customer care consultant racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer care consultant race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.53% | 12.11% | 6.12% | 15.09% |
| 2011 | 63.25% | 12.40% | 6.26% | 14.96% |
| 2012 | 62.45% | 12.28% | 6.07% | 15.81% |
| 2013 | 62.80% | 12.12% | 6.23% | 15.49% |
| 2014 | 62.18% | 12.06% | 6.54% | 15.67% |
| 2015 | 61.56% | 11.81% | 6.33% | 16.79% |
| 2016 | 60.68% | 12.30% | 6.57% | 16.68% |
| 2017 | 61.59% | 11.71% | 6.53% | 16.51% |
| 2018 | 61.41% | 11.29% | 6.71% | 16.89% |
| 2019 | 61.01% | 11.49% | 6.51% | 17.40% |
| 2020 | 58.44% | 10.89% | 6.66% | 18.01% |
| 2021 | 56.13% | 11.86% | 6.83% | 19.04% |
Customer care consultant wage gap by race
According to our data, asian customer care consultants have the highest average salary compared to other ethnicities. Black or african american customer care consultants have the lowest average salary at $62,810.
| Ethnicity | Salary |
|---|---|
| Unknown | $62,947 |
| White | $64,020 |
| Black or African American | $62,810 |
| Asian | $65,748 |
| Hispanic or Latino | $63,735 |
Average customer care consultant age
See how the average age of customer care consultants varies based on ethnicity and gender.
Male
Female
Customer care consultant age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer care consultant age breakdown
The average age of customer care consultants is 40+ years years old, representing 49% of the customer care consultant population.
Customer care consultant age breakdown
| Customer Care Consultant Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer care consultant educational attainment
The most common degree for customer care consultants is bachelor's degree, with 50% of customer care consultants earning that degree. The second and third most common degree levels are associate degree degree at 18% and associate degree degree at 13%.
- Bachelor's, 50%
- Associate, 18%
- High School Diploma, 13%
- Master's, 9%
- Other Degrees, 10%
Customer care consultants by degree level
| Customer care consultant degree | Percentages |
|---|---|
| Bachelor's | 50% |
| Associate | 18% |
| High School Diploma | 13% |
| Master's | 9% |
| Other Degrees | 10% |
Customer care consultant jobs you might like
Customer care consultant wage gap by degree level
According to the data, customer care consultants with a Master's degree earn more than those without, at $74,951 annually. With a Bachelor's degree, customer care consultants earn a median annual income of $70,513 compared to $61,198 for customer care consultants with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $74,951 |
| High School Diploma or Less | $58,068 |
| Bachelor's Degree | $70,513 |
| Some College/ Associate Degree | $61,198 |
Customer care consultant employment statistics
Most customer care consultants work for a private in the health care industry.
Company size where customer care consultants work
Below, you can see the size of companies where customer care consultants work.
Customer care consultant jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 13% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 22% |
| > 10,000 employees | 39% |
Customer care consultant jobs by company type
Employees with the customer care consultant job title have their preferences when it comes to working for a company. For instance, most customer care consultants prefer to work at private companies over public companies.
Customer care consultant jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 38% |
| Private | 58% |
| Government | 2% |
Customer care consultant jobs by industry
The most common industries for customer care consultants are health care, professional and retail.
Customer care consultant industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 19% |
| Health Care | 17% |
| Retail | 8% |
| Professional | 8% |
| Telecommunication | 5% |
| Manufacturing | 5% |
| Finance | 5% |
| Technology | 5% |
| Insurance | 4% |
| Media | 3% |
| Hospitality | 3% |
| Non Profits | 3% |
| Internet | 2% |
| Government | 2% |
| Real Estate | 2% |
| Education | 2% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Transportation | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Start-up | 1% |
Customer care consultant turnover and employment statistics
Customer care consultant unemployment rate over time
The unemployment rate for customer care consultants between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer care consultant unemployment rate by year
| Year | Customer care consultant unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer care consultant tenure
The average customer care consultant stays at their job for 1-2 years, based on the 3,825 customer care consultants resumes in Zippia's database.
Customer care consultant tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 26% |
| 1-2 years | 38% |
| 3-4 years | 13% |
| 5-7 years | 12% |
| 8-10 years | 4% |
| 11+ years | 7% |
Customer care consultant LGBT ratio compared to similar jobs
Review the percent of customer care consultants that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Vault Custodian | 5.53% | 8,440 |
| Public Housing Interviewer | 6.73% | 10,942 |
| Customer Care Consultant | 7.19% | - |
| Microfilmer | 8.60% | 118 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Library Associate | 11.16% | 1,627 |
| Personnel Aide | 15.31% | 42,920 |
Similar customer care consultant jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Vault Custodian | 5.53% | 8,440 |
| Public Housing Interviewer | 6.73% | 10,942 |
| Microfilmer | 8.60% | 118 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Library Associate | 11.16% | 1,627 |
| Personnel Aide | 15.31% | 42,920 |
Foreign languages spoken by customer care consultants
The most common foreign language among customer care consultants is Spanish at 60.4%. The second-most popular foreign language spoken is French at 10.9% and Swedish is the third-most popular at 3.0%.
- Spanish, 60.4%
- French, 10.9%
- Swedish, 3.0%
- Portuguese, 3.0%
- Greek, 2.0%
- Other, 20.7%
Customer care consultant languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 60.4% |
| French | 10.9% |
| Swedish | 3.0% |
| Portuguese | 3.0% |
| Greek | 2.0% |
| Other | 20.7% |
