Customer care consultant job description

2nd Shift Customer Care Agent

LightingNewYork.com is the fastest growing online retailer in the Lighting Industry and we are currently seeking Customer Care Agents for our 2nd shift and weekend hours. We are a team-oriented, positive environment full of friendly people. We work hard to always move forward, but we don't underestimate the value of having some fun, either. We pride ourselves on being different from our competition by making an effort to "wow" everyone we contact in our daily business endeavors.

We're looking for team members who are team-oriented, of course, but who are also highly motivated, with the ability to work independently to solve unique problems. Because of the rapid growth of our company, we need people who are not only flexible but also adventurous, like to try new things, have an ability and willingness to learn new skills, and like to think outside of their "everyday" job duties to come up with new ideas for the good of the whole company. A little creativity goes a long way!

Not only were we ranked as a top 10 place to work in the state of Pennsylvania in 2020, but Newsweek magazine recognized Lighting New York as providing Best Customer Service in the country! As a Customer Care Agent, you'll be working with our customers over the phone, on live chat, and through email with the opportunity to create raving fans for Lighting New York every single day.

Available schedules are flexible between 3pm - Midnight Eastern Time as well as weekend shifts 9am - Midnight Eastern Time.

Positions start at $16.00/hr with a $1/hour increase after 60 day provisional period + Quarterly Bonus.

Other Benefits include:

• 2 weeks paid time off per year
• Paid holidays
• Health, dental, vision, and life insurance
• Retirement plan with employer match

Our team is hard working, adventurous, ambitious, and we like to have fun!
Lighting New York provides hybrid and remote work opportunities for qualified candidates. We will provide all of the equipment, but you will need to provide a secure and quiet work environment with a strong Internet connection.

Why Work for Dominos/What We are Offering Our Great Team Members. Pay $8.50-$10
We are the number 1 pizza company in the world!
Growth and Career Advancement Opportunity Learn and sharpen your business skills to grow within our organization. Advancement opportunities including Assistant Manager, General Manager, Area Supervisor, Field Trainer, and Franchise Ownership.
Many of our current Franchise owners started as Customer Service Representatives or Drivers!
Full time eligible for insurance

Client Service Representative Summary
At Dominos, a Customer Service Representative is responsible for handling an array of front-facing duties. You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible! You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment. Throughout all these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible.

Client Service Representative Responsibilities and Duties would include (but are not limited to):
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare products to standards
Receive and process telephone orders.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Take inventory and complete associated paperwork.
Clean equipment and facility.
Communication Skills Ability to comprehend and give correct written instructions. Verbal, writing, and telephone skills to take and process orders.
Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Ability to lift at least 40-50lbs

PandoLogic. Keywords: Customer Service Representative, Location: Whitwell, TN - 37397 , PL: 546788483

Motorola Solutions is there for our customers when everything is on the line. In extreme moments - when a hurricane lands or when a fire breaks out. And in everyday moments - when a package arrives just in time for the holiday or when a child doesn't miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Our organization is focused on business to business customers who include state and local entities, federal government agencies, authorized channel partners, and resellers. Customer Care Consultants are responsible for supporting inbound calls which involve resolving a wide variety of complex customer issues.

The Portal Support team is the primary point of contact for customers (internal and external) that are experiencing technical issues with various Motorola Solutions Portals. Call types include troubleshooting technical issues as it relates the Portals used by our Customers and Partners. Hours of operations are from 7am-6pm CST, with phone support from 8am-5pm, Monday-Friday.
Job Description
ESSENTIAL JOB FUNCTIONS
Troubleshoot and resolve customer system and access issues through cases or phone calls Salesforce Case ManagementChat SupportNetwork with internal business partners in order to resolve a customer's issues Perform user setups as it relates to Portal access Exercise multi-tasking skills when managing multiple systems and applications during customer interactions Analyze and resolve moderately complex system issues Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions Recommend continuous process improvements within the team DESIRED BEHAVIORSCustomer-focused; detail-oriented individualA confident individual who is willing to assume responsibility Adaptive and flexible (processes) Ability to work and make decisions with minimal supervision Individual contributor and team player REQUIREMENTS:A new graduate with a Bachelor's degree OR a Candidate with a minimum of two (2) years experience in customer service/support Exhibit strong ownership and follow through. Agents own the customer's issue and drive the resolution to ensure the customer is satisfied with the end result Strong observation and researching skills. Consultants need to research and pursue information that assists in resolving the customer's issue Strong determination in the face of challenges, Volume is constant and consultants must answer every call without hesitation. Our customer's count on dependable and reliable support Strong verbal and written communication skills Exceptional interpersonal skills required Experience with Salesforce (Service Cloud)
#LI-DB1
Basic Requirements
Bachelor's degree OR a minimum of two (2) years experience in customer service/support Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
New Grad
Referral Payment Plan
Yes

Our U.S. Benefits include:
Incentive Bonus PlansMedical, Dental, Vision benefits effective Day 1401K with Company Match and Day 1 vesting9 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.